This document contains the agenda for the ACC August 17, 2015 meeting. The agenda includes: a welcome, discussions on pivotal points in LWV history, the current status of Third Mutual's demands to GRF, the mutuals' rights and responsibilities under GRF trust, evaluating candidates for mutual board elections, how the community can help, meeting candidates from Third and United Mutuals, and a Q&A session. Key topics to be covered are Third Mutual's demands regarding PCM contracts, the rights of the mutuals versus GRF responsibilities, and evaluating candidates in an upcoming election.

1. ACC August 17, 2015 Meeting
Agenda
 Welcome, 4:00 – 4:10 PM A Pivotal Points in LWV History
 4:10 – 4:20 PM Current Status of Third Mutual’s 3 Demands
 4:20 – 4:30 PM The Mutuals’ Rights and Responsibilities Under
GRF Trust
◦ Can GRF enter into a self-management arrangement and prohibits
Mutual use of the equipment and the software to close their books?
◦ The Trustee’s Powers do not extend to property owned or operated by
each Mutual or the governance of each Mutual over its members
◦ GRF can not take part in any transaction in which the trustee has an
interest ADVERSE to the beneficiary
◦ Is There a Better Governance Structure for LWV?
 4:30 – 5:40 PM The Traits & Quality of Candidates; How Can the
Community Help? Meet the Candidates (Third / United Mutuals)
 5:40 – 6:30 PM Q&A/Conclusion

2. Current Status of Third Mutual’s
Three Demands to GRF
 1. GRF extends its Contract with PCM until such time
as All four of the Laguna Woods Village Corporate Entities
(the three Mutuals and GRF) have agreed on a Uniform
Termination Date for all of Their Contracts with
PCM/Associa;
 2. Within Thirty (30) Days, GRF Presents to the Mutual
Boards a Detailed, Executable Implementation Plan, Not
merely a Conceptual Plan or Ideas,
for the Transition of Services from PCM/Associa to
another Entity or Entities, together with a Financial
Analysis of the Plan; and
 3. GRF Ceases All of Its Unilateral Actions and Works
through the Collective Mutual Boards to Create a New,
Improved Governance and Management Structure for
Laguna Woods Village.


3. The Mutuals’ Rights and
Responsibilities Under GRF Trust
◦ Can GRF Enter into a Self-Management
Arrangement and Prohibits Mutual Use of the
Equipment and the Software to Close Their
Books?
◦ The Trustee’s Powers Do not Extend to
Property Owned or Operated by each Mutual or
the Governance of each Mutual Over its
Members
◦ GRF Can Not Take Part in Any Transaction in
which the Trustee Has an Interest ADVERSE to
the Beneficiary
◦ Is There a Better Governance Structure for
LWV?

4. The Critical Traits & Quality of
Candidates for Mutuals Board Election
 Relevant Business/Financial Experience
 Understanding the Fiduciary Duties to
the Owners & Share Holders
 Risks & Problems Involved in the Past
and Current GRF Boards
 Ability to Solve Problems and Work
with Others

5. How Can We Objectively Evaluate a
Candidate?
 Trust but Verify, Look Beyond the
Surface
 Check the Credentials and Listen
Carefully to People Who Have Worked
with Her or Him
 Ask Good/Relevant Questions

6. How Can the Community Help?
 Encourage Good People to Serve On the
Various Mutual Boards
 Get Involved in Various Committees
 Contribute Time/Experience on Various
Aspects of Our Community’s Problems
and Potential Solutions
 Be Thankful and Respectful for Those
Who Serve

7. Meet the Candidates (Third /
United Mutuals)
 Meet the Third Candidates
 Meet the United Candidates
 Please Hold Questions till Q&A Session

8. Q & A / Conclusions
 Please Stand In Line to Ask the Relevant
Question to the current Board Member
or Candidate
 State Your Name and Manor#
 Please Be Courteous and Respectful

9. Conclusions
 This Is Probably One of the Most
Important Year in Our Village’s History
 We Need to Get Involved to Ensure A
Better Future

10. June 15, 2015 Meeting Agenda
 Welcome, 4:00 – 4:10 PM
 4:10 – 4:30 pm Working Together Part II (Why and How – Ed Tao / David Finley)
◦ Money and Power -The Source of Goodness or Evils
◦ Systems Approach to Solving Third Mutual’s Dry Rot Problems (Part II, David Finley)
 4:30 – 5:30 pm Our Governance, Management Issues and Open Discussion (John Davis /
Ed Tao and Community Leaders)
◦ LWV Expensive Lessons from 50 years History
◦ Options for our Governance (open discussion)
1. Keep everything the same with respect to PCM and their current staff. Hope that the current and
future boards can work on revitalizing the organization
2. Partner with PCM’s corporate parent, Associa, to work together to bring about organization change
and renovation
3. Terminate the relationship with PCM and move to a self-management model. Hire a new General
Manager and work with him or her to transform the staff. Most employees would be invited to retain
their existing jobs.
 Options for Self management company Structure
4. Other possible Approach A, Change to another Management Company
5. Other Approach B: This could be a hybrid model of Op 3 (or 4), Hire professionals to represent each
individual mutuals working in the self/or management company
 5:25pm – 5:40 Trust Issues/GRF Trust and How Can Community Help
 5:40pm – 6:00 Q&A/Conclusion

11. May 18, 2015 Meeting Agenda Welcome, 4:00 – 4:10 PM
 4:10 – 4:25 pm Working Together (Jim Matson, Eva Lydick)
 4:25 – 5:25 pm Our Governance, Open Discussion (Ed Tao)
◦ LWV Expensive Lessons from 50 years History
◦ Options for our Governance (open discussion)
1. Keep everything the same with respect to PCM and their current staff. Hope that
the current and future boards can work on revitalizing the organization
2. Partner with PCM’s corporate parent, Associa, to work together to bring about
organization change and renovation
3. Terminate the relationship with PCM and move to a self-management model.
Hire a new General Manager and work with him or her to transform the staff.
Most employees would be invited to retain their existing jobs.
 Options for Self management company Structure
4. Other possible Approach A, Change to another Management Company
5. Other Approach B: This could be a hybrid model of Op 3 (or 4), Hire
professionals to represent each individual mutuals working in the self/or
management company
 5:25pm – 5:40 Trust Issues/GRF Trust Lawsuit update (S. Feldstein, P.
English)
 5:40pm – 6:00 Q&A/Conclusion

12. Welcome and Introduction
 The expensive lessons from 50 years
history at the Village :
◦ The Obvious symptoms:
 1. High Purchasing Costs
 2. High Employee Costs
 3. Lack of Funds to do really
important things (infrastructure
maintenance / upgrade) plumbing, dry
rot, lighting, Manor /CH upkeep, etc.

13. Welcome and Introduction
 Lessons Learned (continue)
 The Root Cause:
◦ 1. Four independent Boards with very
few interfaces; Current Trust is providing
GRF with too much authority.
◦ 2. Lack of experienced, candidates
willing to serve on the Boards.
◦ 3. Managing Agent's purpose is NOT
aligned with Residents/Owners

14. Options for our
Governance (open discussion)
1. Keep everything the same, Not A Good Option
2. Partner with PCM’s corporate parent, Not A Good
Option
3. Terminate the relationship with PCM and move to a
self-management model. Hire a new General
Manager and work with him or her to transform the
staff. Most employees would be invited to retain their
existing jobs.
 Options for Self management company Structure
4. Other possible Approach A, Change to another
Management Company
5. Other Approach B: This could be a hybrid model of Op
3 (or 4), Hire professionals to represent each
individual Mutuals, working in the self/or
management company

15. Options for our
Governance (Conclusion)
 What Must Happen to Ensure Our
Future:
◦ 1. All Viable Options Must be Evaluated
◦ 2. All Boards Must Work Together
◦ 3. Residents Must Get Involved (Apathy will
Turn Back the Clock)
◦ 4. Modernize Our Village with Proven
Management Principles (Lean Thinking,
plus a Common Vision to be the Best)

16. Feb. 16, 2015 Meeting Agenda
 Welcome, 4:00 – 4:10 PM
 4:10 - 5:30 pm How Could we Achieve our Goals?
◦ The Key A & M Findings
 The Power of Organization Capability and Continuous
Improvement
 The Deployment of Cost Reduction (Richard Johnston)
◦ Third Mutual Water Conservation Initiatives
 Cost Reduction methodology a proven business process model
consisting of the systematic tools (James Tung)
◦ How can residents help? (Ed Tao)
◦ The Nextdoor Movement in LWV
 Follow up Demo with Hands on Help plus Q & A (Dawn
Johnston)
 5:30pm – 6:00 Q&A/Conclusion

17. Jan. 19, 2015 Meeting Agenda
 Welcome, 4:00 – 4:10 PM
 4:10 - 5:30 pm Outlook for 2015
◦ Critical Items facing our community
 Status of some of these Items, and the game plans to solve the problems
From the President's perspectives: United Mutual (P. English), Third Mutual (J. Matson)
and GRF (K. Freshley)
◦ Cost Savings Committee, The recent initiatives by the 3rd Mutual
 A proven business process model consisting of the systematic tools which
can help us solve some of the most critical problems. (Richard Johnston)
◦ How can residents help? Costs Savings is not just Boards'
Business, We, the residents can have a huge impact. Example of
GRF's Community Activity Committee's spending (Mary Stone)
◦ Ways to Get Involved and Network together for the friendship
and betterment of the Village (Dawn Johnston)
 5:30pm – 6:00 Q&A/Conclusion