2015 HTM130 Topic8 Leadership and Management
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The document summarizes key concepts from Chapter 14 of the textbook "Introduction to Hospitality, Fourth Edition" by John Walker. It discusses the differences between leadership and management, defining leadership as influencing others towards a vision while management is coordinating work activities. It describes transactional leadership which uses rewards versus transformational leadership which elicits higher performance. It also outlines common traits, approaches, functions and roles of managers in the hospitality industry.
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2015 HTM130 Topic8 Leadership and Management
- 1. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Chapter 14Chapter 14 Leadership and ManagementLeadership and Management
- 2. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 After Reading and Studying ThisAfter Reading and Studying This Chapter,You Should Be Able to:Chapter,You Should Be Able to: Distinguish the characteristics and practices of leaders and managers Define leadership and management Distinguish between transactional and transformational leadership Describe the key management functions Differentiate between leadership and management
- 3. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Leadership Defined:Leadership Defined: “Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.”
- 4. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 LeadershipTraitsLeadershipTraits Bearing Courage Decisiveness Dependability Endurance Enthusiasm Initiative Integrity Judgment Justice Knowledge Loyalty Tact Unselfishness
- 5. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Identifiable Practices Common toIdentifiable Practices Common to LeadersLeaders Challenge the process Inspire a shared vision Enable others to act Model the way Encourage the heart
- 6. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Strong Leadership Can ImproveStrong Leadership Can Improve ServiceService Effective leadership involves ◦ Applying your own particular brand of leadership to the operation ◦ Managing change effectively ◦ Fostering teamwork ◦ Soliciting input from employees ◦ Motivating employees ◦ Delivering on all promises
- 7. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Transactional LeadershipTransactional Leadership Leader is able to gain results through rewards, desired behaviors and/or incentives Work in exchange for a desired reward
- 8. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Figure 14-1Figure 14-1 Transactional Leadership ModelTransactional Leadership Model
- 9. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Transformational LeadershipTransformational Leadership Eliciting performance above normal expectations Three important factors: ◦ Charisma ◦ Individual consideration ◦ Intellectual stimulation
- 10. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Demands on the Hospitality ManagerDemands on the Hospitality Manager Owners Corporate office Guests Employees Regulatory agencies Competitors
- 11. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Figure 14-2Figure 14-2 Dynamics of Demand on General Manager in the HospitalityDynamics of Demand on General Manager in the Hospitality IndustryIndustry
- 12. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Common TraitsCommon Traits High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power
- 13. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Questions Leaders AskQuestions Leaders Ask “What needs to be done?” “What can and should I do to make a difference?” “What are the organization’s missions and goals?” Do I pass the “mirror test?”
- 14. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Active LeadersActive Leaders Reposition products and services to build a competitive advantage Recruit talented people to execute the new strategies Establish organizational resources that tightly focus on new strategies
- 15. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Leadership ApproachesLeadership Approaches Be decisive Follow through Select the best Empower employees Enhance career development
- 16. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Management DefinedManagement Defined “The process of coordinating work activities so that they are completed efficiently and effectively with and through other people.”
- 17. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Key Management FunctionsKey Management Functions Forecasting Planning Organizing Decision-Making Communicating Motivating Controlling
- 19. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Three Levels of ManagementThree Levels of Management Top Managers Middle Managers Front-line Managers
- 20. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Managerial SkillsManagerial Skills Conceptual Human Technical
- 21. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Figure 14-6Figure 14-6 Management Skill AreasManagement Skill Areas
- 22. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Managerial RolesManagerial Roles Figurehead Leader Spokesperson Negotiator
- 23. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Leadership vs. ManagementLeadership vs. Management Manager Leader Administers Innovates Is a copy Is an original Maintains Develops Focuses on systems and structure Focuses on people Relies on control Inspires the truth Has a short-range view Has a long-range perspective Asks how and when Asks what and why Has an eye on the bottom line Has an eye on the horizon Initiates Originates Accepts the status quo Challenges the status quo Does things right Does the right thing
- 24. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 To Empower Employees, ManagersTo Empower Employees, Managers Must:Must: Take risks Delegate Foster a learning environment
- 25. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Empowered Employees Tend to:Empowered Employees Tend to: Speak out about problems and concerns Take responsibility for their actions Consider themselves a network of professionals Have the authority to make their own decisions when serving guests
- 26. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 TrendsTrends Diversity in associates Lack of basic job skills Increased need for training Need to promote from within
- 27. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 MoreTrendsMoreTrends Managing sales revenue all the way to the bottom line Independent business units Outsourcing Increase in part-time workers Technological advances Social and environmental issues