The document discusses user experience (UX) and defines it according to ISO standards as a person's perceptions and responses resulting from use or anticipated use of a product, system or service. It notes that UX includes emotions, beliefs and responses before, during and after use. The document outlines Eric Reiss's definition of UX as the perception left after a series of interactions between people, devices and events. It discusses the user journey and touchpoints along that journey as interactions across different channels and viewports. Finally, it discusses the importance of engagement at different stages including discovery, examination and purchase.
Testing documents: A quick introduction to usability testing for Clarity Inte...Caroline Jarrett
Clarity International is an international association promoting plain legal language. We met to learn about usability testing of documents, and tried the 'Pens of Power' technique on a clause from the Modern Commercial Lease
Usability...Or Strategic User Experience?Paul Sherman
Presentation at Usability Marathon 2, 14 October 2009, http://marathon.uidesign.ru/
Originally presented to the Online Marketing Association's 2009 Conference in San Diego CA, February 2009.
Also presented in shorter form at Big (D)esign 09 in Dallas TX, May 2009.
Service design and obsession for UX can help banks embrace the digital challenge in an increasing competitive environment. Snapshots from a work in progress.
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
Testing documents: A quick introduction to usability testing for Clarity Inte...Caroline Jarrett
Clarity International is an international association promoting plain legal language. We met to learn about usability testing of documents, and tried the 'Pens of Power' technique on a clause from the Modern Commercial Lease
Usability...Or Strategic User Experience?Paul Sherman
Presentation at Usability Marathon 2, 14 October 2009, http://marathon.uidesign.ru/
Originally presented to the Online Marketing Association's 2009 Conference in San Diego CA, February 2009.
Also presented in shorter form at Big (D)esign 09 in Dallas TX, May 2009.
Service design and obsession for UX can help banks embrace the digital challenge in an increasing competitive environment. Snapshots from a work in progress.
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
ome teams find it difficult to measure the success (or failure) of Agile projects. In many cases this is because the link between process and technology is absent and the right tools are not being used - or are not being used in the right way. In this presentation we will introduce Atlasssian products that bring agile reporting to life.
Describing the elephant: Moving beyond professional silos when defining UXEric Reiss
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. Content strategists scream “Content is King”. The information architects yell “Structure the kingdom”. The SEO folks say “There is no data without metadata”.
And the business community is frustrated. Who should they hire?
The answer is simple: the agency that tells them: “No worries. We’ll get it done for you and you will love it.”
I’d like to see these professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Service is 100% about user experience, although user experience is not 100% about service. But as UX designers, we can learn a lot from the service-management gurus of the 1980s, who (lucky for us) don't understand digital media.
The future of UX (closing plenary, Design By Fire, Utrecht, NL)Eric Reiss
George Orwell, the author of “1984”, wrote, “He who controls the past commands the future.” As designers, we have controlled the past. It is now our task – our duty even - to define the future for the many millions of people who lack our opportunities, imagination, and passion.
So, let’s not think of innovation as merely a new idea, but as a reproducible method that enables us to solve a problem effectively. Let’s not let our understanding of the past place constraints on our imagination. We cannot allow ourselves to waste more time trying to define the very boxes we want to think outside of. Let’s not worry about where we will be tomorrow, but let us think where we want our children to be in 10-20 years. I’d like to share my thoughts with you…
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Companies that want to turn excellent customer experience into growth need to master Customer Journeys. Customer Journeys (the set of interactions a customer has with a brand to complete a task) and less moments of truth are what matter for a customer. Companies that master not only see an improvement in customer experience, loyalty, and operational productivity; they also see above-market growth.
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
In this update of his past presentations on Mobile Eating the World -- delivered most recently at The Guardian's Changing Media Summit -- a16z’s Benedict Evans takes us through how technology is universal through mobile. How mobile is not a subset of the internet anymore. And how mobile (and accompanying trends of cloud and AI) is also driving new productivity tools.
In fact, mobile -- which encompasses everything from drones to cars -- is everything.
This is a presentation I prepared for UXMad 2013. It is pretty much the 3rd presentation in a series for 2013. It has similar themes to "The Long Tail of User Experience" and to "Dream Jobs." I covers how you build a UX culture in anengineering or software development environment.
At Startup Weekend (Fashion Technology) at WeWork in London, Danny from Cyber-Duck created a quick guide that explains how UX fits in to todays connected world and what UX's role is. The keynote focus on lean UX and also covers UX principles and tactics.
ome teams find it difficult to measure the success (or failure) of Agile projects. In many cases this is because the link between process and technology is absent and the right tools are not being used - or are not being used in the right way. In this presentation we will introduce Atlasssian products that bring agile reporting to life.
Describing the elephant: Moving beyond professional silos when defining UXEric Reiss
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. Content strategists scream “Content is King”. The information architects yell “Structure the kingdom”. The SEO folks say “There is no data without metadata”.
And the business community is frustrated. Who should they hire?
The answer is simple: the agency that tells them: “No worries. We’ll get it done for you and you will love it.”
I’d like to see these professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Service is 100% about user experience, although user experience is not 100% about service. But as UX designers, we can learn a lot from the service-management gurus of the 1980s, who (lucky for us) don't understand digital media.
The future of UX (closing plenary, Design By Fire, Utrecht, NL)Eric Reiss
George Orwell, the author of “1984”, wrote, “He who controls the past commands the future.” As designers, we have controlled the past. It is now our task – our duty even - to define the future for the many millions of people who lack our opportunities, imagination, and passion.
So, let’s not think of innovation as merely a new idea, but as a reproducible method that enables us to solve a problem effectively. Let’s not let our understanding of the past place constraints on our imagination. We cannot allow ourselves to waste more time trying to define the very boxes we want to think outside of. Let’s not worry about where we will be tomorrow, but let us think where we want our children to be in 10-20 years. I’d like to share my thoughts with you…
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Companies that want to turn excellent customer experience into growth need to master Customer Journeys. Customer Journeys (the set of interactions a customer has with a brand to complete a task) and less moments of truth are what matter for a customer. Companies that master not only see an improvement in customer experience, loyalty, and operational productivity; they also see above-market growth.
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
In this update of his past presentations on Mobile Eating the World -- delivered most recently at The Guardian's Changing Media Summit -- a16z’s Benedict Evans takes us through how technology is universal through mobile. How mobile is not a subset of the internet anymore. And how mobile (and accompanying trends of cloud and AI) is also driving new productivity tools.
In fact, mobile -- which encompasses everything from drones to cars -- is everything.
This is a presentation I prepared for UXMad 2013. It is pretty much the 3rd presentation in a series for 2013. It has similar themes to "The Long Tail of User Experience" and to "Dream Jobs." I covers how you build a UX culture in anengineering or software development environment.
At Startup Weekend (Fashion Technology) at WeWork in London, Danny from Cyber-Duck created a quick guide that explains how UX fits in to todays connected world and what UX's role is. The keynote focus on lean UX and also covers UX principles and tactics.
Lean UX sits at the intersection of Agile, Lean Startup & User Experience. We explode some of the myths and demonstrate how to apply Lean UX principles to the way your products are designed and built.
Interprting analytics skillswap: How UX and analytics can work togetherWebcredible
The need for businesses to take notice and make the most of big data has been a popular topic of discussion for some time. But how do you move beyond the 'what' of analytics and big data and interpret the 'why' of users' behaviour?
This presentation is an introduction to the fields of User Experience and User Interface design that I created for a Google Hangout talk for Saigon CoWorkshop.
Presented at Agile Singapore 2016
https://confengine.com/agile-singapore-2016/proposal/2632/user-experience-for-product-managers
Why is UX important for Product Managers? Gain an understanding of the concept and discipline of user experience - defined, explained and made actionable for Product Managers.
Learn how UX tools and artifacts can help you make better product decisions, and how to overcome common objections to UX processes.
Outline/structure of the Session
- The Value of User Experience (UX) beyond screens and interfaces
- Discover how UX is Critical to your business and bottom line, including ROI of UX
- Developing a UX Strategy Blueprint
- Learning to Integrate UX Data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Learning Outcome
Takeaways
- Understand the value of user experience, beyond just screens and interfaces
- Discover how user experience is critical to your business and the bottom line, including the ROI of UX
- Learn to integrate UX data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Target Audience
Product Heads, Product Managers, Product Owners, Developers, Team Leads
Putting the "User" back in User Experience (Dallas Techfest Edition)Jeremy Johnson
If you ask an organization "Are you customer centric?" - of course they say "yes", but as you peel back the layers too many organizations have teams of people building software - and the user is nowhere in sight. This talk will go over a number of ways to include users in your product design process, from start to finish. It's time we truly live up to the term "User Experience".
LET'S TALK FUTURE!
User Experience (UX) design is a dynamic and constantly evolving field that will continue to be shaped by future trends and technologies. In this interactive session, we explored how topics like artificial intelligence, virtual reality, micro-interactions, physical hardware, design sprints and innovation games are changing the landscape of UX.
WHAT YOU WILL LEARN
We shared of PALO IT’s experience in applying future UX methodologies to a variety of different projects. Participants were invited to share questions and topics to drive a dynamic conversation around their experiences and perspectives on the future of UX.
Similar to 2013 seamus byrne-ux-and-ecommerce (20)
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
4. ISO 9241-210
"Ergonomics of human-system
interaction, provides guidance on
human-system interaction
throughout the life cycle of
interactive systems."
User Experience (UX) and eCommerce :: Séamus
Byrne
5. ISO 9241-210
"a person's perceptions and
responses that result from the use
or anticipated use of a product,
system or service."
User Experience (UX) and eCommerce :: Séamus
Byrne
9. ISO 9241-210
"User experience includes all the
users' emotions, beliefs, preferences,
perceptions, physical and
psychological responses, behaviors
and accomplishments that occur
before, during and after use."
User Experience (UX) and eCommerce :: Séamus
Byrne
15. UX Definition by Eric Reiss
User Experience (UX) and eCommerce :: Séamus
Byrne
16. Eric Reiss's UX Definition
User experience = the sum
of a series of Interactions
User Experience (UX) and eCommerce :: Séamus
Byrne
17. Eric Reiss's UX Definition
User experience (UX) represents
the perception left in someones
mind following a series of
interactions between people,
devices, and events – or any
combination thereof. "Series" is the
operative word
User Experience (UX) and eCommerce :: Séamus
Byrne
18. Eric Reiss's UX Definition
Some interactions are active –
● clicking a button on a website
● giving a waiter your order at a
restaurant
● getting out of the rain at a picnic
User Experience (UX) and eCommerce :: Séamus
Byrne
19. Eric Reiss's UX Definition
Some interactions are passive –
● viewing a beautiful sunset will
trigger the limbic system to
release dopamine (a reward
chemical)
● this applies to any and all of our
five senses
User Experience (UX) and eCommerce :: Séamus
Byrne
20. Series of Interactions
People, Devices, Events, Environments
http://3.bp.blogspot.com/-dap1_dxCbiY/UBvdLKMu3MI/AAAAAAAAB1Y/RwvGGVK1kBk/s1600/An+outbound+flight+customer+journey.png
User Experience (UX) and eCommerce :: Séamus
Byrne
24. Series of Interactions
People, Devices, Events,
Environments = Touchpoints
● Types of Interactions
○ Human to Human
○ Human to Computer
○ Computer to Computer
User Experience (UX) and eCommerce :: Séamus
Byrne
56. EXAMINE
● Detailed Product Information
● Easy to See Contact Information
● Categorisation: Don’t make me think
● Comparison:
● Customisation: Ikea Wardrobe Builder
● Customisation: Mission Bicycles
57.
58.
59. PURCHASE
● Check-out process: Keep it simple
● Avoid long, protracted, complicated or
confusing check-out processes
● Forms
○ Keep it on one page
○ Test it
○ Minimal criteria
● Simplify
● User-friendly
● Multi-device compatible
● Make it easy to buy: e.g.: Kenneth Cole
63. What is a Persona?
DEFINITION: A persona represents a cluster of users
who exhibit similar behavioral patterns in their
purchasing decisions, use of technology or products,
customer service preferences, lifestyle choices, and the
like. Behaviors, attitudes, and motivations are common
to a "type" regardless of age, gender, education, and
other typical demographics. In fact, personas vastly
span demographics.
SOURCE: http://uxmag.com/articles/personas-the-foundation-of-a-great-user-experience
User Experience (UX) and eCommerce :: Séamus
Byrne