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Reciprocity
Commitment and Consistency
       Social Proof
         Liking
        Authority
        Scarcity
Reciprocity
We’re hardwired
to help those
who’ve helped
us.
One of the most
powerful
psychological
triggers
Lyndon Johnson was able to get a
remarkable amount of programs through
congress when he was president based
largely on how many favors he had been
able to provide other legislators during his
many years in power in the house and
senate.
Jimmy Carter on the other hand had a lot
of difficulty getting programs through
Congress. He campaigned as the outside
Washington candidate, saying that he
was indebted to no one there. His
legislative difficulty can be precisely
attributed to this.
The real world take away:

•Go out of your way to help others. You
never know when that’s going to come
back to help you.
•Getting mad or upset doesn’t get you
anywhere, try being overly nice next time.
Commitment and
  Consistency
In the automotive industry. Quoting a
price for a vehicle, the buyer agreeing
then the sales person calls back because
“there was a mistake” and
“they’re going to lose money on this deal”
To bump up Jan. and Feb. sales,
toy companies advertise their flagship toys
in December so parents promise a toy for
Christmas.
All stores are miraculously out of the toy in
Dec. but in Jan. after parents have
purchased all their Christmas presents the
toys are restocked.
The real world take away:

•We tend to like and do what is familiar or
what we’ve done before
•Inconsistency is an undesirable trait
Social Proof
When we’re on the fence about a
decision we often look to others
 to see what they’re doing and
             copy
Canned laughter on
  sitcom’s works
An Arizona State University research team
 infiltrated the Billy Graham organization to
 determine if they actually seed the
 audience with ringers to come forward and
 “witness”.
By the time Graham arrives in town and
makes his alter call, an army of six
thousand wait with instructions on when
to come fourth at varying intervals to
create the impression of a spontaneous
mass outpouring.
Which sign would be more
 effective to convince people to
conserve energy in the summer?
#2:
#1:
                             Told customers that they could
Informed the customer that
                             prevent the release of 262
they could be saving
                             pounds of greenhouse gasses
$54/month on their utility
                             every month.
bill.




                             #4:
#3:
                             Let customers know that 77
Encouraged customers that
                             percent of their neighbors were
saving energy was a socially
                             already actively using fans to
responsible thing to do.
                             save energy.
The real world take away:

•If the crowd is on your side it’s good to
show it
• Use social proof on important landing
pages on your website and when a
customer is close to making a purchase
Liking
Research has shown that we automatically
 assign to good-looking individuals such
 favorable traits as
 talent, kindness, honesty, and intelligence.
A study of Canadian Federal elections
found that attractive candidates received
more than two and a half times as many
votes as unattractive candidates.
Tupperware’s viral marketing.
People were more likely to buy from people
 they like.Generally more aesthetically
 pleasing people tend to use this influence
 excellently over others.
The real world take away:

•Look good feel good. Don’t be afraid to
dress up.
•Happiness is hot
•Find something you have in common
with a stranger, it’ll make them like you
more.
Authority
Stanley
Milgrim
Implied compliance

Who are the influencers?
The real world take away:

•We listen to authority figures
•Who are the influencers that people
listen to in your industry?
Scarcity
You want what you
can’t have
Nightclub lineups
Sporting event
seating and pricing
The real world take away:

•Making something exclusive can make
others want it more
•In a world of abundance, scarcity stands
out because we don’t expect it
Fin

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2013 Influence The Psychology of Persuasion

  • 1.
  • 2. Reciprocity Commitment and Consistency Social Proof Liking Authority Scarcity
  • 4. We’re hardwired to help those who’ve helped us.
  • 5. One of the most powerful psychological triggers
  • 6.
  • 7. Lyndon Johnson was able to get a remarkable amount of programs through congress when he was president based largely on how many favors he had been able to provide other legislators during his many years in power in the house and senate.
  • 8.
  • 9. Jimmy Carter on the other hand had a lot of difficulty getting programs through Congress. He campaigned as the outside Washington candidate, saying that he was indebted to no one there. His legislative difficulty can be precisely attributed to this.
  • 10.
  • 11. The real world take away: •Go out of your way to help others. You never know when that’s going to come back to help you. •Getting mad or upset doesn’t get you anywhere, try being overly nice next time.
  • 12. Commitment and Consistency
  • 13.
  • 14. In the automotive industry. Quoting a price for a vehicle, the buyer agreeing then the sales person calls back because “there was a mistake” and “they’re going to lose money on this deal”
  • 15. To bump up Jan. and Feb. sales, toy companies advertise their flagship toys in December so parents promise a toy for Christmas. All stores are miraculously out of the toy in Dec. but in Jan. after parents have purchased all their Christmas presents the toys are restocked.
  • 16. The real world take away: •We tend to like and do what is familiar or what we’ve done before •Inconsistency is an undesirable trait
  • 18. When we’re on the fence about a decision we often look to others to see what they’re doing and copy
  • 19. Canned laughter on sitcom’s works
  • 20. An Arizona State University research team infiltrated the Billy Graham organization to determine if they actually seed the audience with ringers to come forward and “witness”.
  • 21. By the time Graham arrives in town and makes his alter call, an army of six thousand wait with instructions on when to come fourth at varying intervals to create the impression of a spontaneous mass outpouring.
  • 22.
  • 23.
  • 24.
  • 25. Which sign would be more effective to convince people to conserve energy in the summer?
  • 26. #2: #1: Told customers that they could Informed the customer that prevent the release of 262 they could be saving pounds of greenhouse gasses $54/month on their utility every month. bill. #4: #3: Let customers know that 77 Encouraged customers that percent of their neighbors were saving energy was a socially already actively using fans to responsible thing to do. save energy.
  • 27. The real world take away: •If the crowd is on your side it’s good to show it • Use social proof on important landing pages on your website and when a customer is close to making a purchase
  • 29.
  • 30.
  • 31. Research has shown that we automatically assign to good-looking individuals such favorable traits as talent, kindness, honesty, and intelligence.
  • 32. A study of Canadian Federal elections found that attractive candidates received more than two and a half times as many votes as unattractive candidates.
  • 33. Tupperware’s viral marketing. People were more likely to buy from people they like.Generally more aesthetically pleasing people tend to use this influence excellently over others.
  • 34.
  • 35.
  • 36. The real world take away: •Look good feel good. Don’t be afraid to dress up. •Happiness is hot •Find something you have in common with a stranger, it’ll make them like you more.
  • 39.
  • 40.
  • 41. Implied compliance Who are the influencers?
  • 42. The real world take away: •We listen to authority figures •Who are the influencers that people listen to in your industry?
  • 44. You want what you can’t have
  • 47.
  • 48. The real world take away: •Making something exclusive can make others want it more •In a world of abundance, scarcity stands out because we don’t expect it
  • 49. Fin

Editor's Notes

  1. Lyndon Johnson was able to get a remarkable amount of programs through congress when he was president based largely on how many favors he had been able to provide other legislators during his many years in power in the house and senate.
  2. Lyndon Johnson was able to get a remarkable amount of programs through congress when he was president based largely on how many favors he had been able to provide other legislators during his many years in power in the house and senate.
  3. Lyndon Johnson was able to get a remarkable amount of programs through congress when he was president based largely on how many favors he had been able to provide other legislators during his many years in power in the house and senate.
  4. A study done by Canadian psychologists uncovered something fascinating about people at the racetrack: just after placing a bet, they are much more confident of their horse’s chances of winning than they were immediately before laying down that bet.
  5. Study published in the washington post
  6. 73% of voters said in the strongest sense physical attractiveness never influenced their decision whatsoever. Only 13% actually considered it.