How to Leverage FSA Resources to
Drive Awareness and Increase
Engagement with Students
Jared Anderson and Wendy Bhagat | Dec. 2013
U.S. Department of Education
2013 College Week Live Webinar
StudentAid.gov Homepage

2
Financial Aid Toolkit
Consolidates and organizes FSA resources and content into a
searchable online toolkit
• For organizations and individuals that interact with, support, or
counsel students and families on funding a postsecondary education
•

•

•

FAAs may use toolkit to support
student outreach efforts

•

•

Targeted to high school guidance
counselors and college access
professionals

FAAs can also help spread the word
about the toolkit to organizations that
work with students and families

Replaces FSA4counselors.ed.gov
3

Old FSA4counselors Website
Homepage
Site structured
around four main
content areas:
•

Learn About
Financial Aid

•

Conduct
Outreach

•

Get Training

•

Search Tools and
Resources

4
Learn About Financial Aid
•

Provides individuals
who are new to
financial aid with
some basic info and
tips for working with
students

•

Topics include:
•
•
•

Preparing for College
Types of Aid and
Eligibility
The FAFSA
•
•

•

•

FAFSA Updates
FAFSA Completion
Data

Loan Repayment
Basics

Links to
StudentAid.gov for
detailed info
5
Conduct Outreach
•

Highlights key
outreach topics and
resources

•

Topics include:
•

Hosting a financial aid
night

•

Reaching certain
target audiences (e.g.,
military and borrowers)

•

Using social media

•

Articles and e-mails

•

Public service
announcements

6
Get Training
•

Shares information on
professional
development
opportunities
including:
•
•

Webinars

•

•

Classroom training
Resources for selfinstruction

Provides information
on the National
Training for
Counselors and
Mentors initiative

7
Get Training–NT4CM
National Training for
Counselors and
Mentors (NT4CM)
provides free training
and resources/tools
for federal, state, and
local financial aid
programs
• Topics include:
•

•

Program details

•

Participating states

•

Training dates and
locations

•

Materials and
resources

• FAAs

have
opportunity to be
trainers and/or help
spread the word

8
Search Tools and Resources
•

Searchable
database of
resources

•

Filter your search
by:
•

Resource Type
(e.g., videos,
presentations,
how to guides)

•

Audience Type

•

Topic (e.g.,
FAFSA
completion, loan
repayment)

•

Time of Year

9
Search Tools and Resources
•

Results display in
the search page

•

Results include:
•

Link to
open/download the
resource

•

Short description

•

Links to related
resources

•

You can refine your
search criteria

•

You can subscribe
to RSS feed to be
notified when a
resource is added
or updated

10
Federal Student Aid Resources
•

Social Media

•

Videos

•

Infographics

•

Public Service Announcements

•

Publications

•

Other Resources

11
Facebook
www.facebook.com/FederalStudentAid

12
Facebook Post Examples

13
Leveraging Facebook Content
“Like” our page and you’ll get all our content in your
Facebook feed

14
Leveraging Facebook Content

“Like” a
specific
post or
piece of
content

15
Leveraging Facebook Content
“Share” our content

16
Leveraging Facebook Content
Posts you can use

17
Twitter
www.twitter.com/FAFSA

18
Twitter Post Example

Shortened link
to info on
StudentAid.gov

19
Leveraging Twitter Content

Follow Us

20
Leveraging Twitter Content

Retweet Us

21
Leveraging Twitter Content
Tweets you can use…

22
Add the @FAFSA Stream to Your Site
Go to: http://twitter.com/widgets (must be logged in)
This is what it will look like
on your site

COPY & PASTE THE FOLLOWING CODE INTO YOUR WEB SITE: <a class="twitter-timeline" data-dnt=true href="https://twitter.com/FAFSA"
data-widget-id="258219635218972673">Tweets by @FAFSA</a>
<script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id))
{js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitterwjs");</script>
23
#AskFAFSA Office Hours on Twitter
•Integrates social media and
customer service
•Different topic each month
•Tweet questions using
#AskFAFSA
•SMEs available to answer
questions live
•Summarize for those not
able to attend

24
Hosting Office Hours

25
Storify
www.storify.com/FAFSA

All the Q&As from
each #AskFAFSA
Office Hours are
captured in
Storify. This is a
good resource for
content.

26
YouTube
www.youtube.com/FederalStudentAid

27
YouTube Playlists

28
Leveraging YouTube Content
Subscribe to our
YouTube Channel for
the latest videos

Download any of our videos:
FinancialAidToolkit.ed.gov
Click on the video you want to
automatically download

29
Embed Videos into Your Web Site

Instructions:
•Go to YouTube.com/
FederalStudentAid
•Select the video you’d like to
embed
•Click “Share” which will show you
a new menu
•Click the “Embed” option to
receive the code
•Copy and paste code to your site

30
Infographics

31
Leveraging Infographics
www.visual.ly/users/federalstudentaid

32
Add Infographics to Your Web Site

33
Video and Infographic Topics
Topic
About FSA

Video

Infographic

X

Why Go to College

X

Overview of the Financial Aid Process

X

Myths about Financial Aid

X

Types of Federal Student Aid

X

FAFSA Overview

X

How to Fill Out the FAFSA

X

Eligibility for Federal Student Aid

X
X

X

FAFSA: Determining Dependency Status

X

After the FAFSA: What Happens Next

X

Responsible Borrowing

X

Repayment: What to Expect

X

How to Manage Your Student Loans

X

X

Repayment Plans Overview

2014

Income-Driven Repayment Plans

2014

Budgeting

34

2014
Blog Posts

35

(www.ed.gov/blog/topic/federal-student-aid)
Customer Engagement

36
Web Banners
Available at: StudentAid.gov/link2us

37
Social Media Campaigns
•

FAFSA Completion (Dec. 28 – March 31)
•

•

Heavily promoting the availability of the 2013-14 FAFSA and the
importance of completing it early

Loan Repayment Campaign (May 10 – June 30) and
(November 6 – Dec. 15)
•
•
•

Messaging about responsible borrowing, repayment plans, etc.
Messaging targeted to specific groups and geographic locations
Collaborated with the loan servicers on a Twitter Office Hours

UPCOMING (late December): Another FAFSA Completion campaign

38
Social Media Toolkits
Social Media Toolkits are available for:
• FAFSA Completion
• Responsible Borrowing/Student Loan Repayment
The Toolkits contain topic relevant:
• Facebook Posts
• Tweets
• Videos
• Infographics
• Links to relevant blog posts

39
FSA on Social Media
www.facebook.com/FederalStudentAid

www.twitter.com/fafsa

www.youtube.com/FederalStudentAid

FSA’s Social Media Guidance: StudentAid.gov/social

40
Federal Student Aid Resources
•

Social Media

•

Videos

•

Infographics

•

Public Service Announcements

•

Publications

•

Other Resources

41
Public Service Announcements
Goal:
•Create awareness of Federal Student Aid and the availability of
funding to help pay for college or career school
Components (English and Spanish):
•Television
•Radio
•Print
•Web
Airing:
•Through Dec. 2013
•English television and radio
will air through Dec. 2014
Available: StudentAid.gov/psa
42
Federal Student Aid Resources
•

Social Media

•

Videos

•

Infographics

•

Public Service Announcements

•

Publications

•

Other Resources

43
Publications

These and other FSA publications, including fact sheets, are available at StudentAid.gov/resources
44
Ordering Publications
• Order publications from FSA
Pubs: www.FSAPubs.gov
• Use your OPEID to log in

45
Federal Student Aid Resources
•

Social Media

•

Videos

•

Infographics

•

Public Service Announcements

•

Publications

•

Other Resources

46
StudentAid.gov Homepage

47
StudentAid.gov/resources

48
Link to Us

49
StudentAid.gov New Features
Repayment Estimator
•Repayment plan calculator
•Available with and without log in
•In Spanish and mobile-optimized
Coming mid-December 2013
NSLDS Data Display
•Loan and grant details
•Loan servicer contact information
•Data download
Coming early 2014

50
Other Resources
For you: FAFSA Demo Site at www.fafsademo.test.ed.gov
• User name: eddemo
• Password: fafsatest
For you & students: Federal Student Aid Information Center
• General info about federal student aid
• FAFSA, PIN, and SAR assistance
• 1-800-4-FED-AID (1-800-433-3243)

51
Questions and Discussion
Questions on the information
presented today?
Any thoughts on current FSA
resources?
What resources are we missing that
you would find helpful?

52
Contact Us
Wendy Bhagat, Director of Awareness and Outreach
wendy.bhagat@ed.gov
Jared Anderson, Digital Engagement Operations Analyst
jared.anderson@ed.gov

53

2013 College Week Live Presentation

  • 1.
    How to LeverageFSA Resources to Drive Awareness and Increase Engagement with Students Jared Anderson and Wendy Bhagat | Dec. 2013 U.S. Department of Education 2013 College Week Live Webinar
  • 2.
  • 3.
    Financial Aid Toolkit Consolidatesand organizes FSA resources and content into a searchable online toolkit • For organizations and individuals that interact with, support, or counsel students and families on funding a postsecondary education • • • FAAs may use toolkit to support student outreach efforts • • Targeted to high school guidance counselors and college access professionals FAAs can also help spread the word about the toolkit to organizations that work with students and families Replaces FSA4counselors.ed.gov 3 Old FSA4counselors Website
  • 4.
    Homepage Site structured around fourmain content areas: • Learn About Financial Aid • Conduct Outreach • Get Training • Search Tools and Resources 4
  • 5.
    Learn About FinancialAid • Provides individuals who are new to financial aid with some basic info and tips for working with students • Topics include: • • • Preparing for College Types of Aid and Eligibility The FAFSA • • • • FAFSA Updates FAFSA Completion Data Loan Repayment Basics Links to StudentAid.gov for detailed info 5
  • 6.
    Conduct Outreach • Highlights key outreachtopics and resources • Topics include: • Hosting a financial aid night • Reaching certain target audiences (e.g., military and borrowers) • Using social media • Articles and e-mails • Public service announcements 6
  • 7.
    Get Training • Shares informationon professional development opportunities including: • • Webinars • • Classroom training Resources for selfinstruction Provides information on the National Training for Counselors and Mentors initiative 7
  • 8.
    Get Training–NT4CM National Trainingfor Counselors and Mentors (NT4CM) provides free training and resources/tools for federal, state, and local financial aid programs • Topics include: • • Program details • Participating states • Training dates and locations • Materials and resources • FAAs have opportunity to be trainers and/or help spread the word 8
  • 9.
    Search Tools andResources • Searchable database of resources • Filter your search by: • Resource Type (e.g., videos, presentations, how to guides) • Audience Type • Topic (e.g., FAFSA completion, loan repayment) • Time of Year 9
  • 10.
    Search Tools andResources • Results display in the search page • Results include: • Link to open/download the resource • Short description • Links to related resources • You can refine your search criteria • You can subscribe to RSS feed to be notified when a resource is added or updated 10
  • 11.
    Federal Student AidResources • Social Media • Videos • Infographics • Public Service Announcements • Publications • Other Resources 11
  • 12.
  • 13.
  • 14.
    Leveraging Facebook Content “Like”our page and you’ll get all our content in your Facebook feed 14
  • 15.
    Leveraging Facebook Content “Like”a specific post or piece of content 15
  • 16.
  • 17.
  • 18.
  • 19.
    Twitter Post Example Shortenedlink to info on StudentAid.gov 19
  • 20.
  • 21.
  • 22.
  • 23.
    Add the @FAFSAStream to Your Site Go to: http://twitter.com/widgets (must be logged in) This is what it will look like on your site COPY & PASTE THE FOLLOWING CODE INTO YOUR WEB SITE: <a class="twitter-timeline" data-dnt=true href="https://twitter.com/FAFSA" data-widget-id="258219635218972673">Tweets by @FAFSA</a> <script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)) {js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitterwjs");</script> 23
  • 24.
    #AskFAFSA Office Hourson Twitter •Integrates social media and customer service •Different topic each month •Tweet questions using #AskFAFSA •SMEs available to answer questions live •Summarize for those not able to attend 24
  • 25.
  • 26.
    Storify www.storify.com/FAFSA All the Q&Asfrom each #AskFAFSA Office Hours are captured in Storify. This is a good resource for content. 26
  • 27.
  • 28.
  • 29.
    Leveraging YouTube Content Subscribeto our YouTube Channel for the latest videos Download any of our videos: FinancialAidToolkit.ed.gov Click on the video you want to automatically download 29
  • 30.
    Embed Videos intoYour Web Site Instructions: •Go to YouTube.com/ FederalStudentAid •Select the video you’d like to embed •Click “Share” which will show you a new menu •Click the “Embed” option to receive the code •Copy and paste code to your site 30
  • 31.
  • 32.
  • 33.
    Add Infographics toYour Web Site 33
  • 34.
    Video and InfographicTopics Topic About FSA Video Infographic X Why Go to College X Overview of the Financial Aid Process X Myths about Financial Aid X Types of Federal Student Aid X FAFSA Overview X How to Fill Out the FAFSA X Eligibility for Federal Student Aid X X X FAFSA: Determining Dependency Status X After the FAFSA: What Happens Next X Responsible Borrowing X Repayment: What to Expect X How to Manage Your Student Loans X X Repayment Plans Overview 2014 Income-Driven Repayment Plans 2014 Budgeting 34 2014
  • 35.
  • 36.
  • 37.
    Web Banners Available at:StudentAid.gov/link2us 37
  • 38.
    Social Media Campaigns • FAFSACompletion (Dec. 28 – March 31) • • Heavily promoting the availability of the 2013-14 FAFSA and the importance of completing it early Loan Repayment Campaign (May 10 – June 30) and (November 6 – Dec. 15) • • • Messaging about responsible borrowing, repayment plans, etc. Messaging targeted to specific groups and geographic locations Collaborated with the loan servicers on a Twitter Office Hours UPCOMING (late December): Another FAFSA Completion campaign 38
  • 39.
    Social Media Toolkits SocialMedia Toolkits are available for: • FAFSA Completion • Responsible Borrowing/Student Loan Repayment The Toolkits contain topic relevant: • Facebook Posts • Tweets • Videos • Infographics • Links to relevant blog posts 39
  • 40.
    FSA on SocialMedia www.facebook.com/FederalStudentAid www.twitter.com/fafsa www.youtube.com/FederalStudentAid FSA’s Social Media Guidance: StudentAid.gov/social 40
  • 41.
    Federal Student AidResources • Social Media • Videos • Infographics • Public Service Announcements • Publications • Other Resources 41
  • 42.
    Public Service Announcements Goal: •Createawareness of Federal Student Aid and the availability of funding to help pay for college or career school Components (English and Spanish): •Television •Radio •Print •Web Airing: •Through Dec. 2013 •English television and radio will air through Dec. 2014 Available: StudentAid.gov/psa 42
  • 43.
    Federal Student AidResources • Social Media • Videos • Infographics • Public Service Announcements • Publications • Other Resources 43
  • 44.
    Publications These and otherFSA publications, including fact sheets, are available at StudentAid.gov/resources 44
  • 45.
    Ordering Publications • Orderpublications from FSA Pubs: www.FSAPubs.gov • Use your OPEID to log in 45
  • 46.
    Federal Student AidResources • Social Media • Videos • Infographics • Public Service Announcements • Publications • Other Resources 46
  • 47.
  • 48.
  • 49.
  • 50.
    StudentAid.gov New Features RepaymentEstimator •Repayment plan calculator •Available with and without log in •In Spanish and mobile-optimized Coming mid-December 2013 NSLDS Data Display •Loan and grant details •Loan servicer contact information •Data download Coming early 2014 50
  • 51.
    Other Resources For you:FAFSA Demo Site at www.fafsademo.test.ed.gov • User name: eddemo • Password: fafsatest For you & students: Federal Student Aid Information Center • General info about federal student aid • FAFSA, PIN, and SAR assistance • 1-800-4-FED-AID (1-800-433-3243) 51
  • 52.
    Questions and Discussion Questionson the information presented today? Any thoughts on current FSA resources? What resources are we missing that you would find helpful? 52
  • 53.
    Contact Us Wendy Bhagat,Director of Awareness and Outreach wendy.bhagat@ed.gov Jared Anderson, Digital Engagement Operations Analyst jared.anderson@ed.gov 53