The document provides answers to frequently asked questions (FAQs) about federal student aid. It addresses questions about checking the status of a FAFSA application, accessing loan information, retrieving a forgotten PIN, determining financial aid eligibility and award amounts, adding schools to a FAFSA, FAFSA deadlines, and contacting the Federal Student Aid Information Center for additional assistance.

1. FAQs
Federal Student Aid Information Center (FSAIC)
1. How do I check the status of my application (FAFSA)?
• Go to www.fafsa.gov and click the “Login” button
• Log in with your identifiers (first and last name, SSN, and DOB)
• Your FAFSA status can be found on the “My FAFSA” page, which displays immediately after you log
in if you have already started or completed a FAFSA.
2. I would like my loan information.
• Go to www.nslds.ed.gov and click the “Financial Aid Review” button
• You need your active PIN to access this information (see #3 below if you forgot your PIN)
• Need additional information? NSLDS has contact information for loan servicers
3. I forgot my PIN. How do I get one?
• Go to www.pin.ed.gov
• Click on, “Request Duplicate PIN” on left hand side of page
• Enter identifiers and answer the challenge question (case sensitive)
• Select the “Display Now” option from the drop down box to have the PIN displayed on the screen
• Don’t share your PIN with anyone!
4. How much financial aid will I receive?
• After receiving information from your processed FAFSA, the financial aid office at your college will
determine how much and what kind of financial aid you are eligible to receive.
• Specifically, your processed FAFSA will include your Expected Family Contribution (EFC). Your school
will use the EFC along with other information to award your financial aid. Other information that will
be considered includes your year in school, your enrollment status, and the cost of attendance at
the school you will be attending.
• Your school will send you an award letter describing the amount and types of financial aid being
offered.
• Your financial aid office is your primary point of contact for details about your financial aid and/or
award letter.
5. How can I add a school to my FAFSA?
• Go to www.fafsa.gov and click the “Login” button
• Log in using identifiers and PIN
• Click on “Make FAFSA Corrections” and navigate to the “School Selection” page
Or, if you would like to talk to someone
• If you have your Data Release Number (DRN – a four-digit number that is different from the PIN)
• Call the FSAIC (1-800-433-3243); give the DRN to customer service rep to add the school to your
FAFSA
• The correction, using either method, will take 3-5 days to process, plus another day for the school to
have access to the information
November 16, 2012

2. FAQs
Social Media
1. What is the deadline for submitting the FAFSA?
2. When will I receive my financial aid?
3. How much financial aid will I receive?
4. Can I get federal student aid if I am not a US Citizen?
5. Why does FSA consider me to be a dependent if my parents don't support me?
6. Should I fill out the FAFSA before I do my taxes?
7. What is the FAFSA?
8. Whose financial information do I include on my FAFSA?
9. What is the IRS Data Retrieval Tool and how do you use it?
10. Why is your website telling me that my browser is not supported?
11. Is there an income limit for federal student aid?
12. How often do I fill out the FAFSA?
13. What types of aid does the FAFSA cover?
14. What are the requirements for Public Service Loan Forgiveness?
15. Is there federal student aid for graduate students?
16. What is a loan servicer and what do they do?
17. How do I get more information about grants?
18. Is there federal student aid available for summer courses?
19. What are special circumstances and how do you qualify for them?
20. How do I decide if it is a good idea to consolidate my student loans?
21. What are the options for repaying my student loans?
22. How do I obtain my SAR?
23. How will we be contacted if we qualify for the special direct loan consolidation? Also, when we will be
contacted?
24. What does the award letter tell you?
25. What is the interest rate on my federal student loans?
26. What are the requirements to be eligible for federal student aid?
27. I am an international student, can I receive financial aid?
28. When will the FAFSA become available?
29. I can’t afford my loan payments. What should I do?
30. Who can I contact if I have questions about my federal student aid?
November 16, 2012