Terms and conditions
of contract
Jonathan Hazell
31 October 2013
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 2
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• Don’t write too much down
• These slides are freely available
• There are notes too!
• But, if you’re compelled to
scribble I’ve flagged the key
messages
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 3
The best things come in threes
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 4
• Hopefully, I can impress on you
• Why you should bother
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 5
• Hopefully, I can impress on you
• Why you should bother, and
• what you can do
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 6
• Hopefully, I can impress on you
• Why you should bother, and
• what you can do, and
• when you should do it.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 7
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 8
Why should you bother?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 9
http://i.telegraph.co.uk/multimedia/archive/01016/italian_job_220_1016903f.jpg
Look after your world
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 10
Look after our world
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 11
Look after our world
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 12
Look after our world
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 13
Look after our world
So, how do you go about it?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 14
http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg
Manage expectations
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 15
http://i.dailymail.co.uk/i/pix/2013/03/12/article-2291866-18918E88000005DC-304_964x524.jpg
“You can’t always get what you want,
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 16
http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 17
but if you try sometimes you just
might find you get what you need”
Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc.
“You can’t always get what you want,
Define, design, deliver
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 18
http://www.vanleasingquotes.com/van-images/Vauxhall/Astra/Large/Vauxhall-Astravan-Sportive-SE-Silver-Large.jpg
Beware Greeks bearing gifts
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 19
http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg
“A verbal contract isn’t worth the
paper it’s written on”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 20
http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg
Write things down
“As every lawyer knows, setting
out clear Terms for any contract,
at the outset, is essential if
subsequent problems are to be
avoided.”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 21
https://www.jspubs.com/
Write things down
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 22
https://pbs.twimg.com/media/BQvVFfiCAAIEk0W.jpg
Be risk averse
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 23
Balance the risks
https://pbs.twimg.com/media/BUt_iUsCQAAG4aN.jpg
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 24
De-risk your situation
Let’s start at the very beginning
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 25
http://blog.abcmusicandme.com/wp-content/uploads/2010/09/sound-of-music.jpg
A promise or set of promises
which the law will enforce.
• The normal method of enforcement is an action for damages for
breach of contract, though in some cases the court may order
performance by the party in default.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 26
http://www.lawteacher.net/contract-law/introduction.php
What’s a contract?
Elements of a contract
1. Agreement
An agreement is formed when one party accepts the offer of another and
involves a "meeting of the minds".
2. Consideration
Both parties must have provided consideration, i.e., each side must promise to
give or do something for the other.
3. Intention to create legal relations
The parties must have intended their agreement to have legal consequences.
The law will not concern itself with purely domestic or social agreements.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 27
http://www.lawteacher.net/contract-law/introduction.php
4. Capacity
The parties must be legally capable of entering into a contract.
5. Consent
The agreement must have been entered into freely.
Consent may be vitiated by duress or undue influence.
6. Legality
The purpose of the agreement must not be illegal or contrary to public policy.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 28
http://www.lawteacher.net/contract-law/introduction.php
Elements of a contract
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 29
• The Association has supported the market place
by developing standard terms and conditions
• for contractors, and
• for consultants
http://www.trees.org.uk
. . . riding to the rescue
• Ts and Cs set the rights and obligations of the
contracting parties, when a contract is awarded
or entered into
• general conditions are common to all types of
contracts
• special conditions are peculiar to a specific contract
(such as contract change conditions, payment
conditions, price variation clauses, penalties).
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 30
http://25thjdc.com/wp-content/uploads/2012/11/Scales-of-Justice2.jpg
Terms and conditions
• There’s very little need to write your own as
Ts and Cs pre-exist
• in the canon of work produced by the AA and
other industry bodies
• in the canon of work produced by the legal
profession
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 31
http://25thjdc.com/wp-content/uploads/2012/11/Scales-of-Justice2.jpg
Terms and conditions
Civil Procedure Rules
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 32
http://www.justice.gov.uk/courts/procedure-rules/civil
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 33
http://www.expertwitnessscotland.info/home.htm
• Exactly what remains for you to do depends
upon where you fit in the market place,
which role are you trying to fulfil?
• custodian, or
• client, or
• contractor, or
• consultant
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 34
http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
What steps are left for you?
• From my experience . . . for every
instruction
• what will you do?
• what will you accept responsibility for?
• what will you charge?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 35
Define
“. . . I will . . .”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 36
http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg
“. . . I will . . .”
1. Under this proposal as the consultant I will:
1. undertake a tree survey and provide a report against the requirements of
Design Stages A – D as referred to in Figure 1: The design and construction
process and tree care of BS 5837:2012 Trees in relation to design,
demolition and construction – Recommendations (referred to hereafter as
BS 5837) at the site shown on [raw data] as supplied by [name] by
[email/post] on [date received].
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 37
• From my experience . . . for every
instruction
• what will you do?
• what will you accept responsibility for?
• what will you charge?
• what will you not do?
• what will you not accept responsibility or
liability for?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 38
Define
“. . . I will not . . .”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 39
http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg
2. Under this proposal as the consultant I will not:
1. meet or contact the local planning authority’s officers to discuss the project
that is the subject of the consultancy service; if required those actions will
be considered to be a variation (see below)
2. accept any liability that may arise from third-party post-processing of the
data that I have captured or recorded unless I have been given adequate
opportunity to confirm the veracity of those outputs before they are
forwarded to another party.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 40
“. . . I will not . . .”
• From my experience . . . almost without
exception
• the client or customer may need firm guidance
• the process flow chart will be tortured
• you will learn something to use later
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 41
Define
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 42
Define – mean what you say
Design
• From my experience . . . start by looking the
wrong way down the telescope
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 43
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Scottish Branch seminar 31/10/13
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Design
• From my experience . . . agree the
deliverables
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 45
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© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 46
James England – james@England.ac
Design
• From my experience . . . only collect the
information you need
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 47
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Scottish Branch seminar 31/10/13
Design
• From my experience . . . don’t over-promise
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 49
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© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 50
Deliver
• From my experience . . .
• this can be fraught
• control is vital
• a timetable is important
• flexibility can be a strength
• Make sure you have all the information
you need
• Deliver client-ready data
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 51
When?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 52
http://blog.abcmusicandme.com/wp-content/uploads/2010/09/sound-of-music.jpg
When?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 53
When?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 54
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Tools for the job?
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© Jonathan Hazell Page 57
http://www.freeimageslive.com/galleries/workplace/office2/pics/pencil.jpg
Scottish Branch seminar 31/10/13
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http://www.treesjerrydicker.co.uk/userimages/IMG_0327.JPG
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 63
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© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 65
Every picture tells a story
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Have you delivered?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 67
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 68
“. . . when there is in prospect
a good that is certain and an
evil that is uncertain, it is
wrong not to do the good for
fear of the evil.”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 69
Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100
http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg
Foreseeability
Client ready data
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 70
Don’t get carried away
• Don’t go beyond
your competence
or expertise
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 71
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• Do you need a sub-
contractor?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 72
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• Got the paperwork sorted?
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Wrapping up
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 74
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• Have you delivered to your client’s
expectations?
• Have you answered the question that
you framed?
• Have you got the data you need?
• Have you done your research?
• Do you have the references you need?
• Are you comfortable with your
output?
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 75
http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
What was the question?
Remember your audience
1. Never use a metaphor, simile, or
other figure of speech which you are
used to seeing in print.
2. Never use a long word where a short
one will do.
3. If it is possible to cut a word out,
always cut it out.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 76
http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg http://www.orwell.ru/library/essays/politics/english/e_polit
4. Never use the passive where you
can use the active.
5. Never use a foreign phrase, a
scientific word, or a jargon word if
you can think of an everyday English
equivalent.
6. Break any of these rules sooner than
say anything outright barbarous.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 77
http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg http://www.orwell.ru/library/essays/politics/english/e_polit
Remember your audience
• By invoicing you confirm that you have
completed your commission and you are
fully satisfied that the work meets the brief.
• BUT – queries you receive after the issue of
your invoice will require you to answer
them, these may not be variations.
• It is not unreasonable to expect you to do
everything in your power to resolve any
questions raised, which may mean a return
site visit at your expense.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 78
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Finally . . .
‘coz it says so . . .
“4. Limit of consultant’s liability
1. If any part of the consultancy services are performed negligently
or in breach of the provisions of this agreement then at the
request of the client (if the request is made within six months of
the date of completion of the consultancy services) the
consultant will re-perform the relevant part of the consultancy
services subject to clauses 4.2 and 4.3 below.
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 79
http://www.trees.org.uk
4. Limit of consultant’s liability
2. Except in the case of death or personal injury caused by the
consultant's negligence the consultant's liability under or in
connection with this agreement whether arising in contract tort
breach of statutory duty or otherwise shall not exceed the
greater of the consultant charges or the amount recoverable
under the consultant's professional indemnity policy (if
applicable).
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 80
http://www.trees.org.uk
‘coz it says so . . .
4. Limit of consultant’s liability
3. The consultant shall not be liable for any loss or damage or
expenses of any nature incurred or suffered by the client of an
indirect or consequential nature including without limitation any
economic loss, loss of profits turnover, business or goodwill.”
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 81
http://www.trees.org.uk
‘coz it says so . . .
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 82
If it all goes pear shaped . . .
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http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2013/7/15/1373895233092/Sir-John-Thomas-010.jpg
. . . see you in court
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 84
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• I’ve put a model proposal for
consultancy services on
http://jhazell.com/?page_id=200, or
• I’ve also put an example of tender
documents for tree work services there,
but you’ll need to refer to both GN8 and
BS3998 to understand it
© Jonathan Hazell Scottish Branch seminar 31/10/13 Page 85
So, some examples

2013 10 -31

  • 1.
    Terms and conditions ofcontract Jonathan Hazell 31 October 2013
  • 2.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 2 http://cdn.shopify.com/s/files/1/0157/3938/products/john-is-not-dull-poster1_medium.jpg
  • 3.
    • Don’t writetoo much down • These slides are freely available • There are notes too! • But, if you’re compelled to scribble I’ve flagged the key messages © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 3
  • 4.
    The best thingscome in threes © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 4
  • 5.
    • Hopefully, Ican impress on you • Why you should bother © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 5
  • 6.
    • Hopefully, Ican impress on you • Why you should bother, and • what you can do © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 6
  • 7.
    • Hopefully, Ican impress on you • Why you should bother, and • what you can do, and • when you should do it. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 7
  • 8.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 8 Why should you bother?
  • 9.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 9 http://i.telegraph.co.uk/multimedia/archive/01016/italian_job_220_1016903f.jpg Look after your world
  • 10.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 10 Look after our world
  • 11.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 11 Look after our world
  • 12.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 12 Look after our world
  • 13.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 13 Look after our world
  • 14.
    So, how doyou go about it? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 14 http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg
  • 15.
    Manage expectations © JonathanHazell Scottish Branch seminar 31/10/13 Page 15 http://i.dailymail.co.uk/i/pix/2013/03/12/article-2291866-18918E88000005DC-304_964x524.jpg
  • 16.
    “You can’t alwaysget what you want, © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 16 http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc.
  • 17.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 17 but if you try sometimes you just might find you get what you need” Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. “You can’t always get what you want,
  • 18.
    Define, design, deliver ©Jonathan Hazell Scottish Branch seminar 31/10/13 Page 18 http://www.vanleasingquotes.com/van-images/Vauxhall/Astra/Large/Vauxhall-Astravan-Sportive-SE-Silver-Large.jpg
  • 19.
    Beware Greeks bearinggifts © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 19 http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg
  • 20.
    “A verbal contractisn’t worth the paper it’s written on” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 20 http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg Write things down
  • 21.
    “As every lawyerknows, setting out clear Terms for any contract, at the outset, is essential if subsequent problems are to be avoided.” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 21 https://www.jspubs.com/ Write things down
  • 22.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 22 https://pbs.twimg.com/media/BQvVFfiCAAIEk0W.jpg Be risk averse
  • 23.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 23 Balance the risks https://pbs.twimg.com/media/BUt_iUsCQAAG4aN.jpg
  • 24.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 24 De-risk your situation
  • 25.
    Let’s start atthe very beginning © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 25 http://blog.abcmusicandme.com/wp-content/uploads/2010/09/sound-of-music.jpg
  • 26.
    A promise orset of promises which the law will enforce. • The normal method of enforcement is an action for damages for breach of contract, though in some cases the court may order performance by the party in default. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 26 http://www.lawteacher.net/contract-law/introduction.php What’s a contract?
  • 27.
    Elements of acontract 1. Agreement An agreement is formed when one party accepts the offer of another and involves a "meeting of the minds". 2. Consideration Both parties must have provided consideration, i.e., each side must promise to give or do something for the other. 3. Intention to create legal relations The parties must have intended their agreement to have legal consequences. The law will not concern itself with purely domestic or social agreements. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 27 http://www.lawteacher.net/contract-law/introduction.php
  • 28.
    4. Capacity The partiesmust be legally capable of entering into a contract. 5. Consent The agreement must have been entered into freely. Consent may be vitiated by duress or undue influence. 6. Legality The purpose of the agreement must not be illegal or contrary to public policy. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 28 http://www.lawteacher.net/contract-law/introduction.php Elements of a contract
  • 29.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 29 • The Association has supported the market place by developing standard terms and conditions • for contractors, and • for consultants http://www.trees.org.uk . . . riding to the rescue
  • 30.
    • Ts andCs set the rights and obligations of the contracting parties, when a contract is awarded or entered into • general conditions are common to all types of contracts • special conditions are peculiar to a specific contract (such as contract change conditions, payment conditions, price variation clauses, penalties). © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 30 http://25thjdc.com/wp-content/uploads/2012/11/Scales-of-Justice2.jpg Terms and conditions
  • 31.
    • There’s verylittle need to write your own as Ts and Cs pre-exist • in the canon of work produced by the AA and other industry bodies • in the canon of work produced by the legal profession © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 31 http://25thjdc.com/wp-content/uploads/2012/11/Scales-of-Justice2.jpg Terms and conditions
  • 32.
    Civil Procedure Rules ©Jonathan Hazell Scottish Branch seminar 31/10/13 Page 32 http://www.justice.gov.uk/courts/procedure-rules/civil
  • 33.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 33 http://www.expertwitnessscotland.info/home.htm
  • 34.
    • Exactly whatremains for you to do depends upon where you fit in the market place, which role are you trying to fulfil? • custodian, or • client, or • contractor, or • consultant © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 34 http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg What steps are left for you?
  • 35.
    • From myexperience . . . for every instruction • what will you do? • what will you accept responsibility for? • what will you charge? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 35 Define
  • 36.
    “. . .I will . . .” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 36 http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg
  • 37.
    “. . .I will . . .” 1. Under this proposal as the consultant I will: 1. undertake a tree survey and provide a report against the requirements of Design Stages A – D as referred to in Figure 1: The design and construction process and tree care of BS 5837:2012 Trees in relation to design, demolition and construction – Recommendations (referred to hereafter as BS 5837) at the site shown on [raw data] as supplied by [name] by [email/post] on [date received]. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 37
  • 38.
    • From myexperience . . . for every instruction • what will you do? • what will you accept responsibility for? • what will you charge? • what will you not do? • what will you not accept responsibility or liability for? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 38 Define
  • 39.
    “. . .I will not . . .” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 39 http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg
  • 40.
    2. Under thisproposal as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation (see below) 2. accept any liability that may arise from third-party post-processing of the data that I have captured or recorded unless I have been given adequate opportunity to confirm the veracity of those outputs before they are forwarded to another party. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 40 “. . . I will not . . .”
  • 41.
    • From myexperience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured • you will learn something to use later © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 41 Define
  • 42.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 42 Define – mean what you say
  • 43.
    Design • From myexperience . . . start by looking the wrong way down the telescope © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 43 http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
  • 44.
    Scottish Branch seminar31/10/13 http://pukmedia.com/Wenekan_EN/169122162013_moon.jpg
  • 45.
    Design • From myexperience . . . agree the deliverables © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 45 http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
  • 46.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 46 James England – james@England.ac
  • 47.
    Design • From myexperience . . . only collect the information you need © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 47 http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
  • 48.
  • 49.
    Design • From myexperience . . . don’t over-promise © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 49 http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
  • 50.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 50
  • 51.
    Deliver • From myexperience . . . • this can be fraught • control is vital • a timetable is important • flexibility can be a strength • Make sure you have all the information you need • Deliver client-ready data © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 51
  • 52.
    When? © Jonathan HazellScottish Branch seminar 31/10/13 Page 52 http://blog.abcmusicandme.com/wp-content/uploads/2010/09/sound-of-music.jpg
  • 53.
    When? © Jonathan HazellScottish Branch seminar 31/10/13 Page 53
  • 54.
    When? © Jonathan HazellScottish Branch seminar 31/10/13 Page 54 http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg
  • 55.
    Tools for thejob? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 55 http://www.az.co.uk/images/productimages/covers/9781843486367_6_c.jpg
  • 56.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 56
  • 57.
    © Jonathan HazellPage 57 http://www.freeimageslive.com/galleries/workplace/office2/pics/pencil.jpg Scottish Branch seminar 31/10/13
  • 58.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 58 http://en.getac.com/images/products/PS336/PS336_GF_YF_330x330.jpg
  • 59.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 59 http://i.telegraph.co.uk/multimedia/archive/02668/120913-MATT-web_2668692a.jpg
  • 60.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 60 http://www.gustharts.com/images/primary_extra_large_img/ca-a44-pm5360pc.jpg
  • 61.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 61 http://ecx.images-amazon.com/images/I/61F9rhn1kjL._SL1500_.jpg
  • 62.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 62 http://www.treesjerrydicker.co.uk/userimages/IMG_0327.JPG
  • 63.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 63
  • 64.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 64
  • 65.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 65
  • 66.
    Every picture tellsa story © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 66 http://supermother.files.wordpress.com/2011/05/the-photographer-fin.jpg
  • 67.
    Have you delivered? ©Jonathan Hazell Scottish Branch seminar 31/10/13 Page 67
  • 68.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 68
  • 69.
    “. . .when there is in prospect a good that is certain and an evil that is uncertain, it is wrong not to do the good for fear of the evil.” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 69 Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100 http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg Foreseeability
  • 70.
    Client ready data ©Jonathan Hazell Scottish Branch seminar 31/10/13 Page 70
  • 71.
    Don’t get carriedaway • Don’t go beyond your competence or expertise © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 71 http://chem-fuuast.weebly.com/uploads/1/2/8/9/12894433/5305170_orig.jpg
  • 72.
    • Do youneed a sub- contractor? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 72 http://www.bbc.co.uk/cult/anderson/thunderbirds/images/520_brains.jpg
  • 73.
    • Got thepaperwork sorted? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 73 https://encryptedbn2.gstatic.com/images?q=tbn:ANd9GcSkBFwWG6vODe2BfqYIRmlL05RzJLjGEIqraQz1SYfzYVxuyD8Rw
  • 74.
    Wrapping up © JonathanHazell Scottish Branch seminar 31/10/13 Page 74 http://www.gutsglamgrace.com/wp-content/uploads/2009/12/christmas-present.jpg
  • 75.
    • Have youdelivered to your client’s expectations? • Have you answered the question that you framed? • Have you got the data you need? • Have you done your research? • Do you have the references you need? • Are you comfortable with your output? © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 75 http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg What was the question?
  • 76.
    Remember your audience 1.Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. 2. Never use a long word where a short one will do. 3. If it is possible to cut a word out, always cut it out. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 76 http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg http://www.orwell.ru/library/essays/politics/english/e_polit
  • 77.
    4. Never usethe passive where you can use the active. 5. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent. 6. Break any of these rules sooner than say anything outright barbarous. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 77 http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg http://www.orwell.ru/library/essays/politics/english/e_polit Remember your audience
  • 78.
    • By invoicingyou confirm that you have completed your commission and you are fully satisfied that the work meets the brief. • BUT – queries you receive after the issue of your invoice will require you to answer them, these may not be variations. • It is not unreasonable to expect you to do everything in your power to resolve any questions raised, which may mean a return site visit at your expense. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 78 http://i.dailymail.co.uk/i/pix/2008/11/28/article-1090136-02A18192000005DC-531_468x383.jpg Finally . . .
  • 79.
    ‘coz it saysso . . . “4. Limit of consultant’s liability 1. If any part of the consultancy services are performed negligently or in breach of the provisions of this agreement then at the request of the client (if the request is made within six months of the date of completion of the consultancy services) the consultant will re-perform the relevant part of the consultancy services subject to clauses 4.2 and 4.3 below. © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 79 http://www.trees.org.uk
  • 80.
    4. Limit ofconsultant’s liability 2. Except in the case of death or personal injury caused by the consultant's negligence the consultant's liability under or in connection with this agreement whether arising in contract tort breach of statutory duty or otherwise shall not exceed the greater of the consultant charges or the amount recoverable under the consultant's professional indemnity policy (if applicable). © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 80 http://www.trees.org.uk ‘coz it says so . . .
  • 81.
    4. Limit ofconsultant’s liability 3. The consultant shall not be liable for any loss or damage or expenses of any nature incurred or suffered by the client of an indirect or consequential nature including without limitation any economic loss, loss of profits turnover, business or goodwill.” © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 81 http://www.trees.org.uk ‘coz it says so . . .
  • 82.
    © Jonathan HazellScottish Branch seminar 31/10/13 Page 82
  • 83.
    If it allgoes pear shaped . . . © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 83 http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2013/7/15/1373895233092/Sir-John-Thomas-010.jpg
  • 84.
    . . .see you in court © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 84 http://alisonbattisby.files.wordpress.com/2008/11/london-scene-094.jpg
  • 85.
    • I’ve puta model proposal for consultancy services on http://jhazell.com/?page_id=200, or • I’ve also put an example of tender documents for tree work services there, but you’ll need to refer to both GN8 and BS3998 to understand it © Jonathan Hazell Scottish Branch seminar 31/10/13 Page 85 So, some examples