PAETEC:  America’s Premier Alternative  to Incumbent Local Carriers Tracey Gaffney Account Consultant
Solutions for [Insert Customer Logo Here]
PAETEC’s mission is to be the most  customer and employee-oriented communications provider.   “ PAETEC rises above the communications  service provider pack.” Forrester Research
Agenda Financial Highlights Company Highlights PAETEC’s Network Industry Recognition Caring Culture Open Communication Unmatched Service Personalized Solutions The PAETEC Difference
Financial Highlights NASDAQ: PAET Revenue –  $1.6B Adjusted EBITDA –  $256.9M Free Cash Flow –  $135.4M * *  Adjusted EBITDA Less CAPEX
Company Highlights 84 of the top 100 U.S. MSAs 5.9 million access line equivalents Approximately 4,000 employees ISO 9001:2008 certified Headquartered in Rochester, NY Employee-led “Green Team” Data Center – Conshohocken, PA   88 Voice Switches 34 Soft Switches 124 Backbone Routers 3 Network Operations Centers  6 Class-A Data Centers 20,077 Route Miles of Fiber
PAETEC’s Network
Industry Recognition 2010: Ranked #982 on FORTUNE 1000 List 2010: Ranked #9 in 2010 and #10 in 2009 Best Large Companies to Work  for in New York State New York State Society for Human Resource Management ( NYS-SHRM) 2010: Ranked #38 of Top 125   International Training Organizations Training magazine 2009: Ranked #414 in North America on Deloitte Technology Fast 500 List;  one of only 22 companies over $1B to make the list Deloitte 2009: NOC Named National Back-Office Customer Service Department of the Year Stevie ®  Awards 2008: Received Most Innovative Product Award for the Application of SIP Trunking Telephony magazine 2008: Ranked #66 of Top 125   International Training Organizations Training magazine
Corporate Values Caring Culture Open Communications Unmatched Service Personalized Solutions
Caring Culture
Community Connections PAETEC strives to live up to our  Corporate Value:  Caring Culture PAETEC offers select non-profit organizations up to  50% savings in telecommunications services through   our Community Advantage program All PAETEC senior officers serve on the board   of a local charity, including: American Heart Association American Red Cross Habitat for Humanity Make-A-Wish Foundation United Way The majority of our employees are active board members   or volunteers in more than 300 charities nationwide
Open Communication Customer Advisory Board Meeting
We Listen to Our Customers Discuss business challenges Build the foundation for PAETEC’s    product and service investments    through customer feedback Access PAETEC senior executives Network with peers Customer Advisory Board Program   Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for  the past three years and value the program completely.  The LEGO Group truly benefits from the products, services, and actions that result from CABs.”  Joanne Zanetti LEGO Systems, Inc.
Unmatched Service
Industry-Leading Customer Satisfaction PAETEC adopted  the NPS methodology to measure the  satisfaction of our  customer base  Our December 2009  NPS increased from  the adjusted Q2’09  NPS of 17.2 Non-PAETEC company (consumer) data was gathered from the “Satmetrix 2009 Net Promoter Industry Report: Telecommunications – Local & Long Distance” PAETEC data was gathered from Sparks Research 0 PAETEC 18.8 -15 AT&T Telecom NPS Benchmarks -18 Verizon -34 Qwest
Unmatched Customer Care 70 dedicated Customer   Care representatives 225 highly trained Service   and NOC technicians PAETEC strives to answer   incoming calls by a live   person in 20 seconds   or less Network Operations Center – Charlotte, NC   Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
Personalized Solutions
Industry Focus Commonwealth of Massachusetts Miami Dade County  State of New York State of South Carolina Government  Bank of America Citigroup HSBC Bank Wachovia Securities   Financial Services   American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare   Hyatt Starwood Hotels  & Resorts Tempus Resorts The Palms South  Beach Hotel Hospitality  Boston University Cornell University Georgetown University Stanford University Higher Education
Product Matrix Core Products Value-Added Services Data Equipment Applications Data Center Voice Data MPLS VPN  Managed Router Support Dedicated Internet Access Transport/Access Ethernet Local Loop  Private Line  Fixed Wireless Security Hosted E-mail Security  Hosted Web Security  Network Firewall Intrusion Detection &   Prevention System (IDPS)  Managed CPE Firewall CPE IP Phone Systems Routers Integrated Access   Devices Media Gateways Consulting Network Engineering   Consultation Hardware Maintenance   Support Financing Equipment for Services Equipment Rental Software for Services Voice Local  Long Distance  Toll-Free  Enhanced Toll-Free  Advantage Business Lines  Direct Trunk Overflow (DTO) Managed Fraud Protection VoIP Dynamic IP  Hosted IP Telephony  IP Simple Conferencing Audio Conferencing  Web Conferencing Consulting Network Diversity Engineering  Toll-Free Routing Consultation  Colocation Services Data Backup &   Recovery Dedicated Hosted   Server Shared Web Hosting PINNACLE   Enterprise PINNACLE Online Hosted Broadcast   Notification
PAETEC Solutions Core Products Value-Added Services Data Equipment Applications Data Center Voice Communications All Data All Equipment  All Voice Security MPLS VPN Hosted E-mail Security Hosted Web Security Network Firewall Intrusion Detection & Prevention System (IDPS) Managed CPE Firewall Network Engineering Consultation Managed Fraud Protection Managed Services Managed Router Support Managed CPE Firewall Network Firewall Intrusion Detection & Prevention System (IDPS) Colocation Services Data Backup  & Recovery Dedicated Hosted Server Shared Web Hosting Hosted IP Telephony Managed Fraud Protection Financing Equipment for Services Equipment Rental Software for Services Business Continuity MPLS VPN Fixed Wireless Private Line Network Engineering  Consultation Hardware Maintenance  Support IP Phone Systems Colocation Services  Data Backup  & Recovery Dedicated Hosted Server Dynamic IP IP Simple Direct Trunk Overflow Network Diversity Engineering Toll-Free Routing Consultation Enhanced Toll-Free Hosted Broadcast Notification Business Intelligence Managed Fraud Protection Hosted Broadcast Notification PINNACLE Enterprise PINNACLE Online All Data Center PINNACLE Enterprise PINNACLE Online All Applications Solutions
The PAETEC Difference National network presence Broad product portfolio Personalized solutions  Trusted business partner  Unmatched customer service
 

2010 PAETEC Communications Overview

  • 1.
    PAETEC: America’sPremier Alternative to Incumbent Local Carriers Tracey Gaffney Account Consultant
  • 2.
    Solutions for [InsertCustomer Logo Here]
  • 3.
    PAETEC’s mission isto be the most customer and employee-oriented communications provider. “ PAETEC rises above the communications service provider pack.” Forrester Research
  • 4.
    Agenda Financial HighlightsCompany Highlights PAETEC’s Network Industry Recognition Caring Culture Open Communication Unmatched Service Personalized Solutions The PAETEC Difference
  • 5.
    Financial Highlights NASDAQ:PAET Revenue – $1.6B Adjusted EBITDA – $256.9M Free Cash Flow – $135.4M * * Adjusted EBITDA Less CAPEX
  • 6.
    Company Highlights 84of the top 100 U.S. MSAs 5.9 million access line equivalents Approximately 4,000 employees ISO 9001:2008 certified Headquartered in Rochester, NY Employee-led “Green Team” Data Center – Conshohocken, PA 88 Voice Switches 34 Soft Switches 124 Backbone Routers 3 Network Operations Centers 6 Class-A Data Centers 20,077 Route Miles of Fiber
  • 7.
  • 8.
    Industry Recognition 2010:Ranked #982 on FORTUNE 1000 List 2010: Ranked #9 in 2010 and #10 in 2009 Best Large Companies to Work for in New York State New York State Society for Human Resource Management ( NYS-SHRM) 2010: Ranked #38 of Top 125 International Training Organizations Training magazine 2009: Ranked #414 in North America on Deloitte Technology Fast 500 List; one of only 22 companies over $1B to make the list Deloitte 2009: NOC Named National Back-Office Customer Service Department of the Year Stevie ® Awards 2008: Received Most Innovative Product Award for the Application of SIP Trunking Telephony magazine 2008: Ranked #66 of Top 125 International Training Organizations Training magazine
  • 9.
    Corporate Values CaringCulture Open Communications Unmatched Service Personalized Solutions
  • 10.
  • 11.
    Community Connections PAETECstrives to live up to our Corporate Value: Caring Culture PAETEC offers select non-profit organizations up to 50% savings in telecommunications services through our Community Advantage program All PAETEC senior officers serve on the board of a local charity, including: American Heart Association American Red Cross Habitat for Humanity Make-A-Wish Foundation United Way The majority of our employees are active board members or volunteers in more than 300 charities nationwide
  • 12.
    Open Communication CustomerAdvisory Board Meeting
  • 13.
    We Listen toOur Customers Discuss business challenges Build the foundation for PAETEC’s product and service investments through customer feedback Access PAETEC senior executives Network with peers Customer Advisory Board Program Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti LEGO Systems, Inc.
  • 14.
  • 15.
    Industry-Leading Customer SatisfactionPAETEC adopted the NPS methodology to measure the satisfaction of our customer base Our December 2009 NPS increased from the adjusted Q2’09 NPS of 17.2 Non-PAETEC company (consumer) data was gathered from the “Satmetrix 2009 Net Promoter Industry Report: Telecommunications – Local & Long Distance” PAETEC data was gathered from Sparks Research 0 PAETEC 18.8 -15 AT&T Telecom NPS Benchmarks -18 Verizon -34 Qwest
  • 16.
    Unmatched Customer Care70 dedicated Customer Care representatives 225 highly trained Service and NOC technicians PAETEC strives to answer incoming calls by a live person in 20 seconds or less Network Operations Center – Charlotte, NC Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
  • 17.
  • 18.
    Industry Focus Commonwealthof Massachusetts Miami Dade County State of New York State of South Carolina Government Bank of America Citigroup HSBC Bank Wachovia Securities Financial Services American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Hospitality Boston University Cornell University Georgetown University Stanford University Higher Education
  • 19.
    Product Matrix CoreProducts Value-Added Services Data Equipment Applications Data Center Voice Data MPLS VPN Managed Router Support Dedicated Internet Access Transport/Access Ethernet Local Loop Private Line Fixed Wireless Security Hosted E-mail Security Hosted Web Security Network Firewall Intrusion Detection & Prevention System (IDPS) Managed CPE Firewall CPE IP Phone Systems Routers Integrated Access Devices Media Gateways Consulting Network Engineering Consultation Hardware Maintenance Support Financing Equipment for Services Equipment Rental Software for Services Voice Local Long Distance Toll-Free Enhanced Toll-Free Advantage Business Lines Direct Trunk Overflow (DTO) Managed Fraud Protection VoIP Dynamic IP Hosted IP Telephony IP Simple Conferencing Audio Conferencing Web Conferencing Consulting Network Diversity Engineering Toll-Free Routing Consultation Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting PINNACLE Enterprise PINNACLE Online Hosted Broadcast Notification
  • 20.
    PAETEC Solutions CoreProducts Value-Added Services Data Equipment Applications Data Center Voice Communications All Data All Equipment All Voice Security MPLS VPN Hosted E-mail Security Hosted Web Security Network Firewall Intrusion Detection & Prevention System (IDPS) Managed CPE Firewall Network Engineering Consultation Managed Fraud Protection Managed Services Managed Router Support Managed CPE Firewall Network Firewall Intrusion Detection & Prevention System (IDPS) Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting Hosted IP Telephony Managed Fraud Protection Financing Equipment for Services Equipment Rental Software for Services Business Continuity MPLS VPN Fixed Wireless Private Line Network Engineering Consultation Hardware Maintenance Support IP Phone Systems Colocation Services Data Backup & Recovery Dedicated Hosted Server Dynamic IP IP Simple Direct Trunk Overflow Network Diversity Engineering Toll-Free Routing Consultation Enhanced Toll-Free Hosted Broadcast Notification Business Intelligence Managed Fraud Protection Hosted Broadcast Notification PINNACLE Enterprise PINNACLE Online All Data Center PINNACLE Enterprise PINNACLE Online All Applications Solutions
  • 21.
    The PAETEC DifferenceNational network presence Broad product portfolio Personalized solutions Trusted business partner Unmatched customer service
  • 22.

Editor's Notes

  • #8 PAETEC has a national network with 82 of the top 100 Metropolitan Statistical Areas in 2008