This document provides a summary of iReach's 2007 business briefing. It discusses iReach's research services including events, benchmarking studies, surveys, and briefings. Key findings from iReach's research are presented, including priorities for CIOs in areas such as risk management, infrastructure investment, and managed services. Trends in various technology markets including software, telecom spending, and IT spending in Ireland are also summarized.

1. iPredict2007 Briefing
Business and Consumer Research
in a Converging Digital World.
Oisín Byrne
Managing Director
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2. Inspired by the Connected Digital World
Experts in Technology, Media and Telecoms
– Through research, we provide knowledge
unique to the specific needs of each client.
– We connect organisations to share best
practices and develop peer groups and personal
networks.
– We answer the needs of each client with cost
effective, flexible and unique solutions.
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3. 2007 iReach Initiatives
• Board of IT Excellence
– 4 Face to Face and 6 Web based events
– Research based Peer Group
– Post event Poll
• Showcase Events
– The Digital Consumer (April)
– Convergence and Content (June)
– IT as a Service and Utility Computing (November)
• Analyst Briefings
• iView Briefing Centre and Usability Labs
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4. Best Practice Benchmarking
• Cost of IT Benchmark
– IT Budget Allocation Analysis
• Cost of Telecom Benchmark
– Telecom Spend Analysis
• Business Continuity/DR Benchmark
– BCS/DR Health Check and Analysis
• Risk Management Benchmark
– Risk and Compliance Health Check
• Service Delivery Benchmark
– Measure Customer Service and Analysis
– Managed Services and Outsourcing SLA’s
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5. iReach Research Services
Some of our research services include:
New Product Development
•
Brand and Advertising research
•
Strategy Development and validation
•
Partner Content Portals and Whitepapers
•
Customer Satisfaction research
•
IT and Telecom Spends and Trends
•
Market and Industry Vertical Segmentation
•
In-house Viewing Facilities and Usability Labs
•
Analyst Briefings and Event Facilitation
•
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6. Survey Methodology
• iReach interviewed 2000 Consumers
– Mobile Phone usage
– Broadband usage
– PC Usage
– Attitudes to technology
– Adoption of new services
• iReach interviewed 250 IT executives
– Government
– Manufacturing
– Financial Services
– Retail & Wholesale
– Business Services
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7. www.iPredict2007.com
CIO Priorities shift to Business Issues
•
Telecoms Cost Pressures intensify
•
Convergence is Convenience
•
Risk Management Investment
•
Infrastructure Investment to Surge
•
Software Growth slowing
•
Managed Services maturing fast
•
Spend Breakdown
•
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8. Shifting CIO IT Spend Priorities
2007 2006
1. Improved Support to Business Projects 2.
2. Operational Costs Reduction 4.
3. Projects to Increase Sales or Revenues 5.
4. New HW/SW Infrastructure Projects 3.
5. New Risk Man/Security Investments 6.
6. Staff alignment with Business -
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9. CIO Telecoms Spend Priorities
• Cost Reduction Priority for CIO’s
– Line item on overall IT budget
– Fixed Line and Data
– Mobile Services (mainly Voice)
IP Telephony/VoIP slow and steady
•
Stability is now Centre Stage
•
WAN and LAN investment continues to grow
•
Strong growth in Mobility Applications
•
– PDA’s, SmartPhones and Wi-Fi
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10. Convergence is Convenience
• Sales Message for 2007
– Many variants across IT and Telecoms
• IP to enable new solutions
– Warm DR, Online Backup and Storage Solutions
– Managed Services
• Confusion of benefits
– Convenience then costs, but 37% are unsure
• Perceived pitfalls to Convergence
– Security
– Quality of Service
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11. Enterprise Risk Management
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12. Enterprise Risk Architecture
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13. Spend on Risk Management to surge
• 88% have Risk Management Strategies
• Risk Management Projects
– 38% to invest in Operational Risk projects
– 30% to invest in IT Risk management projects
– 8% to invest on Data Risk management and DR
• Very high awareness of Legislation
• Growth of Compliance Solutions
– Health and Safety
– Supply Chain
– Waste Management
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14. Infrastructure investment grows
• Accelerated growth in 2007
– 52% to spend more on Desktops/Laptops
– 40% to spend more on Storage
– 31% to spend more on Servers
Growth in units and revenues
•
Microsoft dominates OS Infrastructure
•
Cisco dominates Network Infrastructure
•
Dell, HP and Lenovo/IBM “1, 2, 3”
•
– Across Desktop, Server and Storage
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15. Slowing Software Growth
• Enterprise Software licenses sluggish
–Shrinking at High End
• Strong growth in Security spend
–Integrated Solutions
• Infrastructure Software growing
–Business Intelligence
–Content Management and Reporting
–Database and Doc Management
–Data Infrastructure Management
• Software as a Service
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16. Enterprise SW – Market Share
30%
25%
25%
20%
20%
16%
15%
15% 13%
9%
10%
5%
2%
0.3%
0%
Sage Oracle SAP IBM SaaS Other MS wnd
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17. Managed Services maturing fast
• Competitive Marketplace
• Wide range of offerings and suppliers
• Tactical not Strategic
– Standard IT ‘tool’
– Cost is main benefit
– Skills Gaps and Resources
• New offerings emerging in 2007
– Security Services
– Hot/Warm Site DR
– Storage and Data Solutions
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18. IT and Telecom spend in Ireland
€1,190
€850
€414
€1,290
€817
€2,010
Mobile Fixed Vocie Fixed Data
Hardware Software Services
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19. oisin.byrne@ireach.ie
Close and Questions
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