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[object Object],[object Object],[object Object]
Missions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organisation Pôle emploi is structured with : 1 national authority 26 local authorities (matching french regions) 1 centralized authority An IT Department In terms of governance, the  « conseil d’administration » with representatives from government,  employers and workers, decides the  major points An executive in charge of quality, risk control and internal control, fraud, and sustainable development
Pôle emploi : a few figures in 2010 1000 agencies  50 000 employees 181,000 mobility benefits payed 470 000 Companies 3,3 millions offers collected 701 000 visits 21,4 millions interviews  More than 220 millions Online visits  On pole-emploi.fr 25 millions Mails  72 millions phone contacts at  3949 35 milliards d’euros Employment benefits 2 513 000 Benefits  6,3 million job seekers  filled 9,2 % Unemployment rate
Risque Management and internal control  2  Quality management helps formalizing processes 3 Sustainable Development 1 Service Quality 4 FRAUDE 5 Internal Control 4 Customer surveys
Global picture of the Risk Management System
Risk Management and Internal Control : Management and anticipation of Risks
Risk Management and Internal Control : Management and anticipation of Risks Operationnal Risks  Major Risks  … Pôle Emploi process  Processes Activities …
Zoom on Fraud Mitigation Preventing  and Fighting Fraud  Fraud Detection 1 Innovation 4 Fraud Evaluation  2 Case Management  3
Zoom on Fraud Mitigation Preventing  and Fighting Fraud   Risk Universe and documentation 1 Exchange of Data 4 Dedicated organization 2 IT Infrsastructure 3
Two new directives replace two old directives Rules until 30/04/10 Basic Regulation 1408 / 71 Application regulation 574 / 72 Rules starting on 01/05/10 Basic Regulation 883 / 2004 Application regulation 987 / 2009 Solidary  Block Solidary Block  New EU directives beteween State Members :EESSI
A scope limited to 27 Member States of the European Union. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Territorial scope of regulations 883/2004 et 987/2009 New EU directives beteween State Members :EESSI
[object Object],[object Object],[object Object],[object Object],[object Object],In unemployment, there are three key rules New EU directives beteween State Members :EESSI
Example of Aggregation     Rejection of the application review IDE*  With Pole Emploi Worked in UK  Worked in Greece    The aggregation principle do not apply  Worked in Austria    Review the case  IDE*  With Pôle emploi Worked in Cyprus    The aggregation principle do apply  Worked in France 1 day *  Register as a jobseeker   ,[object Object]
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Thierry Lemerle

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  • 3. Organisation Pôle emploi is structured with : 1 national authority 26 local authorities (matching french regions) 1 centralized authority An IT Department In terms of governance, the « conseil d’administration » with representatives from government, employers and workers, decides the major points An executive in charge of quality, risk control and internal control, fraud, and sustainable development
  • 4. Pôle emploi : a few figures in 2010 1000 agencies 50 000 employees 181,000 mobility benefits payed 470 000 Companies 3,3 millions offers collected 701 000 visits 21,4 millions interviews More than 220 millions Online visits On pole-emploi.fr 25 millions Mails 72 millions phone contacts at 3949 35 milliards d’euros Employment benefits 2 513 000 Benefits 6,3 million job seekers filled 9,2 % Unemployment rate
  • 5. Risque Management and internal control 2 Quality management helps formalizing processes 3 Sustainable Development 1 Service Quality 4 FRAUDE 5 Internal Control 4 Customer surveys
  • 6. Global picture of the Risk Management System
  • 7. Risk Management and Internal Control : Management and anticipation of Risks
  • 8. Risk Management and Internal Control : Management and anticipation of Risks Operationnal Risks Major Risks … Pôle Emploi process Processes Activities …
  • 9. Zoom on Fraud Mitigation Preventing and Fighting Fraud Fraud Detection 1 Innovation 4 Fraud Evaluation 2 Case Management 3
  • 10. Zoom on Fraud Mitigation Preventing and Fighting Fraud Risk Universe and documentation 1 Exchange of Data 4 Dedicated organization 2 IT Infrsastructure 3
  • 11. Two new directives replace two old directives Rules until 30/04/10 Basic Regulation 1408 / 71 Application regulation 574 / 72 Rules starting on 01/05/10 Basic Regulation 883 / 2004 Application regulation 987 / 2009 Solidary Block Solidary Block New EU directives beteween State Members :EESSI
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  • 14.