Reg 883/2004 and 987/2009:
 modernised social security
       coordination
         London, 2 July 2010

               Rob Cornelissen

    European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                           © 2010 Rob Cornelissen
                                                                                       1
1 May 2010
• Reg 883/2004 and 987/2009 replaced
  Reg 1408/71 and 574/72
• Simplification to some degree
• Improvement of citizen’s rights on a
  number of points
• Cooperation between institutions
  strengthened

         European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                © 2010 Rob Cornelissen
                                                                                            2
Building on long evolution
• More than 50 years of social security
  coordination
• Unique character of European coordination: role
  of Court of Justice
• Illustration:
  – Provisions declared invalid (Habelt, Pinna)
  – Interpretation contra legem (Bosmann)
  – Coordination provisions complemented by direct
    application of Treaty provisions (cross-border health
    care)
  – Coordination provisions do not always have the last
    word (De Cuyper, Petersen)

            European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                   © 2010 Rob Cornelissen
                                                                                               3
Major changes of new system
• Simplification to some extent, in
  particular in Titles I and II:
  – General aggregation provision
  – Better wording and structure of provisions
  – Lesser exceptions to general rules
  – Extension of personal scope also contributed
    to simplification



          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                             4
Simplification
• Importance of simplification not to be
  overestimated:
  – Reg 883 is not simple
  – Number of annexes has increased
  – Anex III: « Restriction of rights to benefits in
    kind for members of the family of a frontier
    worker » Role of EP on this annex
  – Annexes IV and V: « More rights for…. »

           European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                  © 2010 Rob Cornelissen
                                                                                              5
Title I: General provisions

• Personal scope: all EU nationals insured
  under national law are covered, including
  non-active people
• Material scope:
  – only statutory schemes; opt-in possibility for
    certain contractual provisions (Agirc/Arco)
  – New: also paternity benefits and pre-
    retirement benefits
  – No special chapter for long term care benefits

          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                             6
Title I: General provisions
• Reinforcement of equal treatment
  principle:
  – Applies even when residing in a third country
  – Cross-border recognition of facts and events
• Waiving of residence clause for all cash
  benefits « unless otherwise provided for
  by this Regulation »(special non-
  contributory benefits)

          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                             7
Title II: legislation applicable
              General rules
• Principle of « unicity » of applicable legislation
  maintained and even reinforced. Bosmann
  judgment (2008)
• Economically active people subject to legislation
  of MS where they work
• Non- economically people: MS of residence
• Definition of people who are to be considered as
  « active » and who are not
• Art 11 IR: elements for determining
  « residence »

           European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                  © 2010 Rob Cornelissen
                                                                                              8
Title II: Special rules
• Posting: maximum of 24 months (Reg
  1408: 1 year which can be prolonged with
  another year)
• Self-posting: same maximum period.
  Activity in other MS must be « similar »IR:
  actual nature of activity is decisive for
  determing « similar »


          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                             9
Title II: special rules
• Activities in 2 or more MS as an employed
  person: person is subject to legislation of MS of
  – residence if working for various employers
  – residence if working for 1 employer and pusrsues
    « substantial activities » there (new rule)
  – Establishment of employer if working for 1 employer
    and not pursuing « substantial activities » in MS of
    residence. If employer is established outside EU: MS
    of residence (new rule)



           European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                  © 2010 Rob Cornelissen
                                                                                             10
Activities in 2 or more MS
• Activities in 2 or more MS as self-employed.
  Person is subject tio legislation of MS of
  – residence if pursuing « substantial part » there
  – if he does not pursue there « substantial part »:
    centre of interest
  – for determining « centre of interest »: all aspects must
    be taken into, account: place of business, habitual
    nature or duration of activities, number of services
    rendered and intention as revealed by circumstances



            European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                   © 2010 Rob Cornelissen
                                                                                              11
Applicable legislation: transition
         from 1408 to 883
• If, as a result of the new rules, a person is
  subject to legislation of a MS other than
  that determined under Reg 1408, the
  legislation determined under Reg 1408
  shall continue to apply for a maximum of
  10 years « as long as the relevant
  situation remains unchanged »: art 87 (8)
  BR

          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            12
Chapter 1: sickness, maternity and
             paternity
• Temporary stay in other MS: European
  Health Insurance Card
• Planned cross-border health care: case-
  law based on Treaty only very partially
  reflected in new coordination system
• Planned health care: autorisation required



          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            13
Chapter 1: sickness, maternity and
             paternity
• Rights of citizens improved on a number
  of points:
  – Members of family of frontier workers
  – Retired frontier workers
  – Right of pensioners residing in another MS to
    get medical care in MS paying the pension




          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            14
Chapter 2: accidents at work and
    occupational diseases
• No substantial changes in comparison with
  1408
• Structure simplified thanks to cross-border
  recognition of facts
• Chapter only has 6 articles (1408/71 had 13)




        European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                               © 2010 Rob Cornelissen
                                                                                          15
Chapter 3: death grants
• No substantial changes in comparison with
  1408
• Chapter only has 2 articles (1408 had 4)




        European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                               © 2010 Rob Cornelissen
                                                                                          16
Chapters 4 and 5: pensions
• Not many substantial changes in comparison
  with 1408
• Reminder: chapters "invalidity" and "old-age
  and survivors pensions" had been
  substantially modified by Regulation 1248/92




        European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                               © 2010 Rob Cornelissen
                                                                                          17
Chapter 4: invalidity
• In EU 2 types of benefits:
   – A systems: amount of benefit is independent of periods of
     insurance or residence
   – B systems: amount of benefit depends on periods of insurance
     or residence

• Dual coordination system under 1408:
   • If person has been insured exclusively under A systems: one
     (whole)pension: last MS
   • In all other cases: chapter "old-age pensions" applies: person
     receives 2 or more partial pensions:
   Every MS calculates first amount under national law (including anti-
     overlapping provisions)
   Every MS also calculates "prorata" pension
   Every MS grants highest amount of the two benefits
               European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                      © 2010 Rob Cornelissen
                                                                                                 18
Chapter 4: invalidity
• Regulation 883/2004: dual coordination system
  in principle maintained, but:
• "One pension" system only applies if person has
  been insured exclusively under A system and if
  all MS concerned are listed as A System in
  Annex VI.
  • Example: person has been insured in Belgium,
    France and Netherlands. Under 1408: one pension
    (only NL). Under 883: 3 partial pensions


           European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                  © 2010 Rob Cornelissen
                                                                                             19
Chapter 5: old-age and survivors
             pensions
• 883 takes into account existence of
  funded schemes and pension account
  schemes
• Small changes in anticumulation
  provisions
• Still very complex



         European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                © 2010 Rob Cornelissen
                                                                                           20
Chapter 6: unemployment
• Chapter applies fully to self-employed
  (1408: only Article 69)
• Chapter is the result of compromise




          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            21
Unemployment: measures to
      facilitate geographical mobility
•   Unemployed persons receiving ub can go to another MS to seek
    work without losing ub under certain conditions and limitations:
     • Maximimum period: 3 months (same as 1408). But: period may be
       extended to a maximum of 6 months.
     • Person loses all entitlement to benefits if he does not return
       before maximum period (same as 1408), "unless the provisions
       of that legislation are more favourable“ (sanction less rigid)
     • Benefits are paid directly by competent institution (1408: benefits
       are paid by institution of MS where persons seeks work;
       reimbursement by competent institution)
     • Person can make use of this possibility several times as long as
       overall maximum period is respected (1408: provision may be
       invoked only once between 2 periods of unemployment



                 European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                        © 2010 Rob Cornelissen
                                                                                                   22
Residing in MS other than
           competent MS
• Commission proposal: do away with
  special rules: MS of last employment
  should pay ub
• Commission proposal not accepted
• Wholly unemployed treated differently
  than partially unemployed (same 1408)
• Frontier workers treated differently than
  non-frontier workers (same as 1408)
          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            23
Residing in MS other than
                competent MS
•   Non frontier workers : 3 choices (same as 1408). They can
     • look for work in State of last employment and stay there: receive
       benefit from this MS
     • first look for work in MS of last employment and then go to State
       of residence while maintaining 3 (possibly 6) months benefits
       from MS of last employment
     • go directly to MS of residence; receive benefits there.

•   Frontier workers : no option as to State paying ub. They receive
    benefits in State of residence and must register there (same as
    1408). But: they can also look for work in MS of last employment.
     • Is only "supplementary" step.
     • Obligations and job-seeking activities in MS of residence have
       priority

                  European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                         © 2010 Rob Cornelissen
                                                                                                    24
Chapter 7: preretirement benefits
• Only 1 article (Article 66): aggregation
  provision does not apply. Reason given by
  Regulation 883/04 itself (recital 33): only a
  very limited number of MS have statutory
  pre-retirement benefits




          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            25
Chapter 8: family benefits
• Structure of chapter improved and
  simplified
• Chapter only has 3 articles (1408 had 12
  articles divided in 2 chapters)
• No difference any more between
  treatment of workers and pensioners
• No difference any more between "family
  benefits" and "family allowances"
         European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                © 2010 Rob Cornelissen
                                                                                           26
Family benefits
• Clear priority rules in event of overlapping:
   1.rights available on basis of work
   2.rights available on basis of pension
   3.rights available on basis of residence.
• Example: family resides in MS A; father
  draws pension from MS B; mother works
  in MS C. MS competent by priority: firstly:
  MS C, then MS B, then MS A.
          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            27
Family benfits
• If amounts in other MS are higher than MS
  designated by priority: differential
  supplement
• Unresolved question: how to calculate
  differential amount: comparison by child or
  by family?



          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            28
Chapter 9: special non-contributory
             benefits
• Same system as Reg 1408 as modified by
  Reg 647/2005




         European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                © 2010 Rob Cornelissen
                                                                                           29
Main characteristics of new IR
• More efficient and closer cooperation between
  institutions
• Exchanges between institutions and persons
  shall be based on principles of public service,
  efficiency, active assistance, rapid delivery and
  accessibility
• Exchange between institutions shall be carried
  out by electronic means
• Mutual requirement on citizens and institutions
  to provide each other with information

           European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                  © 2010 Rob Cornelissen
                                                                                             30
• Thank you for your attention




          European Commission, DG Employment, Social Affairs and Equal Opportunities   07/12/12
                                 © 2010 Rob Cornelissen
                                                                                            31

2010 - Reg 883/2004 and 987/2009: modernised social security coordination

  • 1.
    Reg 883/2004 and987/2009: modernised social security coordination London, 2 July 2010 Rob Cornelissen European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 1
  • 2.
    1 May 2010 •Reg 883/2004 and 987/2009 replaced Reg 1408/71 and 574/72 • Simplification to some degree • Improvement of citizen’s rights on a number of points • Cooperation between institutions strengthened European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 2
  • 3.
    Building on longevolution • More than 50 years of social security coordination • Unique character of European coordination: role of Court of Justice • Illustration: – Provisions declared invalid (Habelt, Pinna) – Interpretation contra legem (Bosmann) – Coordination provisions complemented by direct application of Treaty provisions (cross-border health care) – Coordination provisions do not always have the last word (De Cuyper, Petersen) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 3
  • 4.
    Major changes ofnew system • Simplification to some extent, in particular in Titles I and II: – General aggregation provision – Better wording and structure of provisions – Lesser exceptions to general rules – Extension of personal scope also contributed to simplification European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 4
  • 5.
    Simplification • Importance ofsimplification not to be overestimated: – Reg 883 is not simple – Number of annexes has increased – Anex III: « Restriction of rights to benefits in kind for members of the family of a frontier worker » Role of EP on this annex – Annexes IV and V: « More rights for…. » European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 5
  • 6.
    Title I: Generalprovisions • Personal scope: all EU nationals insured under national law are covered, including non-active people • Material scope: – only statutory schemes; opt-in possibility for certain contractual provisions (Agirc/Arco) – New: also paternity benefits and pre- retirement benefits – No special chapter for long term care benefits European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 6
  • 7.
    Title I: Generalprovisions • Reinforcement of equal treatment principle: – Applies even when residing in a third country – Cross-border recognition of facts and events • Waiving of residence clause for all cash benefits « unless otherwise provided for by this Regulation »(special non- contributory benefits) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 7
  • 8.
    Title II: legislationapplicable General rules • Principle of « unicity » of applicable legislation maintained and even reinforced. Bosmann judgment (2008) • Economically active people subject to legislation of MS where they work • Non- economically people: MS of residence • Definition of people who are to be considered as « active » and who are not • Art 11 IR: elements for determining « residence » European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 8
  • 9.
    Title II: Specialrules • Posting: maximum of 24 months (Reg 1408: 1 year which can be prolonged with another year) • Self-posting: same maximum period. Activity in other MS must be « similar »IR: actual nature of activity is decisive for determing « similar » European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 9
  • 10.
    Title II: specialrules • Activities in 2 or more MS as an employed person: person is subject to legislation of MS of – residence if working for various employers – residence if working for 1 employer and pusrsues « substantial activities » there (new rule) – Establishment of employer if working for 1 employer and not pursuing « substantial activities » in MS of residence. If employer is established outside EU: MS of residence (new rule) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 10
  • 11.
    Activities in 2or more MS • Activities in 2 or more MS as self-employed. Person is subject tio legislation of MS of – residence if pursuing « substantial part » there – if he does not pursue there « substantial part »: centre of interest – for determining « centre of interest »: all aspects must be taken into, account: place of business, habitual nature or duration of activities, number of services rendered and intention as revealed by circumstances European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 11
  • 12.
    Applicable legislation: transition from 1408 to 883 • If, as a result of the new rules, a person is subject to legislation of a MS other than that determined under Reg 1408, the legislation determined under Reg 1408 shall continue to apply for a maximum of 10 years « as long as the relevant situation remains unchanged »: art 87 (8) BR European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 12
  • 13.
    Chapter 1: sickness,maternity and paternity • Temporary stay in other MS: European Health Insurance Card • Planned cross-border health care: case- law based on Treaty only very partially reflected in new coordination system • Planned health care: autorisation required European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 13
  • 14.
    Chapter 1: sickness,maternity and paternity • Rights of citizens improved on a number of points: – Members of family of frontier workers – Retired frontier workers – Right of pensioners residing in another MS to get medical care in MS paying the pension European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 14
  • 15.
    Chapter 2: accidentsat work and occupational diseases • No substantial changes in comparison with 1408 • Structure simplified thanks to cross-border recognition of facts • Chapter only has 6 articles (1408/71 had 13) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 15
  • 16.
    Chapter 3: deathgrants • No substantial changes in comparison with 1408 • Chapter only has 2 articles (1408 had 4) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 16
  • 17.
    Chapters 4 and5: pensions • Not many substantial changes in comparison with 1408 • Reminder: chapters "invalidity" and "old-age and survivors pensions" had been substantially modified by Regulation 1248/92 European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 17
  • 18.
    Chapter 4: invalidity •In EU 2 types of benefits: – A systems: amount of benefit is independent of periods of insurance or residence – B systems: amount of benefit depends on periods of insurance or residence • Dual coordination system under 1408: • If person has been insured exclusively under A systems: one (whole)pension: last MS • In all other cases: chapter "old-age pensions" applies: person receives 2 or more partial pensions: Every MS calculates first amount under national law (including anti- overlapping provisions) Every MS also calculates "prorata" pension Every MS grants highest amount of the two benefits European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 18
  • 19.
    Chapter 4: invalidity •Regulation 883/2004: dual coordination system in principle maintained, but: • "One pension" system only applies if person has been insured exclusively under A system and if all MS concerned are listed as A System in Annex VI. • Example: person has been insured in Belgium, France and Netherlands. Under 1408: one pension (only NL). Under 883: 3 partial pensions European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 19
  • 20.
    Chapter 5: old-ageand survivors pensions • 883 takes into account existence of funded schemes and pension account schemes • Small changes in anticumulation provisions • Still very complex European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 20
  • 21.
    Chapter 6: unemployment •Chapter applies fully to self-employed (1408: only Article 69) • Chapter is the result of compromise European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 21
  • 22.
    Unemployment: measures to facilitate geographical mobility • Unemployed persons receiving ub can go to another MS to seek work without losing ub under certain conditions and limitations: • Maximimum period: 3 months (same as 1408). But: period may be extended to a maximum of 6 months. • Person loses all entitlement to benefits if he does not return before maximum period (same as 1408), "unless the provisions of that legislation are more favourable“ (sanction less rigid) • Benefits are paid directly by competent institution (1408: benefits are paid by institution of MS where persons seeks work; reimbursement by competent institution) • Person can make use of this possibility several times as long as overall maximum period is respected (1408: provision may be invoked only once between 2 periods of unemployment European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 22
  • 23.
    Residing in MSother than competent MS • Commission proposal: do away with special rules: MS of last employment should pay ub • Commission proposal not accepted • Wholly unemployed treated differently than partially unemployed (same 1408) • Frontier workers treated differently than non-frontier workers (same as 1408) European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 23
  • 24.
    Residing in MSother than competent MS • Non frontier workers : 3 choices (same as 1408). They can • look for work in State of last employment and stay there: receive benefit from this MS • first look for work in MS of last employment and then go to State of residence while maintaining 3 (possibly 6) months benefits from MS of last employment • go directly to MS of residence; receive benefits there. • Frontier workers : no option as to State paying ub. They receive benefits in State of residence and must register there (same as 1408). But: they can also look for work in MS of last employment. • Is only "supplementary" step. • Obligations and job-seeking activities in MS of residence have priority European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 24
  • 25.
    Chapter 7: preretirementbenefits • Only 1 article (Article 66): aggregation provision does not apply. Reason given by Regulation 883/04 itself (recital 33): only a very limited number of MS have statutory pre-retirement benefits European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 25
  • 26.
    Chapter 8: familybenefits • Structure of chapter improved and simplified • Chapter only has 3 articles (1408 had 12 articles divided in 2 chapters) • No difference any more between treatment of workers and pensioners • No difference any more between "family benefits" and "family allowances" European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 26
  • 27.
    Family benefits • Clearpriority rules in event of overlapping: 1.rights available on basis of work 2.rights available on basis of pension 3.rights available on basis of residence. • Example: family resides in MS A; father draws pension from MS B; mother works in MS C. MS competent by priority: firstly: MS C, then MS B, then MS A. European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 27
  • 28.
    Family benfits • Ifamounts in other MS are higher than MS designated by priority: differential supplement • Unresolved question: how to calculate differential amount: comparison by child or by family? European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 28
  • 29.
    Chapter 9: specialnon-contributory benefits • Same system as Reg 1408 as modified by Reg 647/2005 European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 29
  • 30.
    Main characteristics ofnew IR • More efficient and closer cooperation between institutions • Exchanges between institutions and persons shall be based on principles of public service, efficiency, active assistance, rapid delivery and accessibility • Exchange between institutions shall be carried out by electronic means • Mutual requirement on citizens and institutions to provide each other with information European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 30
  • 31.
    • Thank youfor your attention European Commission, DG Employment, Social Affairs and Equal Opportunities 07/12/12 © 2010 Rob Cornelissen 31