2 giao dich_voi_khach_hang

[object Object],[object Object],[object Object],Chöông 2: GIAO TIEÁP KHAÙCH HAØNG

1.1 Khaùi nieäm. ,[object Object],[object Object],[object Object]

1.2 Vai troø cuûa giao tieáp trong hoaït ñoäng baùn haøng. ,[object Object],[object Object]

1.3 Caùc hình thöùc giao tieáp. ,[object Object],[object Object],[object Object]

1.4 Caùc nguyeân taéc giao tieáp. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

1.5 Löu yù trong giao tieáp.

1.5.1 Hieåu khaùch haøng. ,[object Object],[object Object],[object Object],[object Object]

1.5.2 Thoâng ñieäp giao tieáp. ,[object Object],[object Object],[object Object],[object Object],[object Object]

1.5.3 Nhieãu thoâng tin. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ngoùn tay caùi. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hai ngoùn tay voøng laïi. ,[object Object],[object Object],[object Object],[object Object]

Hai ngoùn tay ñöa ra. ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

1.6.1 Cöû chæ. ,[object Object],[object Object],[object Object]

1.6.2 Ngoân ngöõ. ,[object Object],[object Object],[object Object],[object Object]

1.6.3 Trang phuïc. ,[object Object],[object Object],[object Object],[object Object]

Baøi taäp 1 – Choïn caâu ñuùng - sai ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tình huoáng 1. ,[object Object]

Tình huoáng 2. ,[object Object]

Tình huoáng 3. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. G IAO DÒCH TRÖÏC TIEÁP .

2.1 Ba yeáu toá giao tieáp trong baùn haøng.

2.1.1 Thaùi ñoä. ,[object Object]

2.1.2 Haønh vi. ,[object Object],[object Object]

2.1.3 Naêng löïc. ,[object Object]

Ñieàu neân laøm. ,[object Object],[object Object]

Ñieàu khoâng neân laøm. ,[object Object],[object Object],[object Object]

Tình huoáng 4. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tình huoáng 5. ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

2.2 Ñoùn tieáp khaùch haøng. ,[object Object],[object Object],[object Object],[object Object]

Baøi taäp 1. ,[object Object]

2.3 Giôùi thieäu saûn phaåm. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Quy luaät NAM ,[object Object],[object Object],[object Object]

Nhöõng ñieàu neân traùnh khi giôùi thieäu saûn phaåm. ,[object Object],[object Object],[object Object]

3. GIAO DÒCH QUA ÑIEÄN THOAÏI.

3.1 Caùc daïng cuoäc goïi ñieän thoaïi. ,[object Object],[object Object],[object Object],[object Object],[object Object]

3.2 Ñaëc ñieåm cuoäc ñieän ñaøm. ,[object Object],[object Object],[object Object],[object Object]

Haïn cheá cuûa giao dòch qua ñieän thoaïi ,[object Object],[object Object],[object Object],[object Object]

3.3 ÖÙng xöû qua ñieän thoaïi. ,[object Object]

Thí duï 1. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thí duï 2. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thí duï 3. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Ñieàu caàn traùnh.

Thao taùc khi goïi ñieän thoaïi. ,[object Object],[object Object],[object Object],[object Object]

Gioïng noùi. ,[object Object],[object Object],[object Object],[object Object]

3.3.2 Nhaän ñieän thoaïi. ,[object Object]

Baøi taäp 2. ,[object Object]

[object Object],[object Object],[object Object],[object Object],Caùch traû lôøi ñieän thoaïi.

Caùch xöng hoâ. ,[object Object],[object Object]

3.3.3 Chaám döùt cuoäc goïi. ,[object Object],[object Object],[object Object]

3.4 Löu yù. ,[object Object],[object Object],[object Object],[object Object],[object Object]

4. QUY TAÉC VAØ ÖÙNG XÖÛ TRONG GIAO TIEÁP QUA ÑIEÄN THOAÏI.

4.1 Quy taéc giao tieáp qua ñieän thoaïi. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4.2 Xöû lyù tình huoáng ñaëc bieät.

Löu yù khi traû lôøi ñieän thoaïi. ,[object Object],[object Object]

Tình huoáng 6. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ngaân coù theå traû lôøi duø ñoù khoâng phaûi laø traùch nhieäm cuûa coâ. ,[object Object]

Ngaân coù theå traû lôøi ñöôïc nhöng luùc ñoù coâ raát baän. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ngaân khoâng bieát caâu traû lôøi nhöng coâ coù theå chuyeån maùy cho Thaéng. ,[object Object],[object Object],[object Object],[object Object]

Ngaân khoâng bieát caâu traû lôøi vaø luùc ñoù Thaéng laïi khoâng coù maët ôû ñoù. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4.3 Yeâu caàu ñoái vôùi ngöôøi nhaän ñieän thoaïi. ,[object Object],[object Object]

2 giao dich_voi_khach_hang

Recommended

Recommended

More Related Content

What's hot

What's hot (15)

Viewers also liked

Viewers also liked (9)

Similar to 2 giao dich_voi_khach_hang

Similar to 2 giao dich_voi_khach_hang (20)

2 giao dich_voi_khach_hang