1. Dear Hiring Professional;
This proficient hands-on professional promotes and demonstrates outstanding customer
service with teamwork, while fostering creativity and core values in the workplace. I will
utilize my years of integrated expertise in Healthcare (Acute, Transitional and Long Term),
Construction and Hospitality toaccommodate the position.
I am an authority in Codes of Federal Regulations, Florida Statutes, Florida Administrative and
Local codes. In my career, I have successfully directed, developed, managed and consulted
dozens of pre and post Licensure surveys by JCAHO, AHCA, DOH, OSHA, NFPA, CARF and Local
Authorities having jurisdiction. This included Resident and Staff Chart Audits, Risk
Management, EOC/Safety, HR, Dietary, Financial and Clinical departments.
I will represent your company professionally while at work, and socially in the community. I
am a leader with excellent business and labor acumen. I enjoy broadening business s
development and maintain existing referrals while working with leaders, dignitaries,
associations and chambers within the community.
I will, with full responsibility, fulfill and exceed goals in my assigned position. I will advocate
nothing less than exceptional customer service. I will uphold the Company’s vision and
mission statements while maintaining support, education, independence and satisfaction to
residents, their respective families and staff. I will develop a deep trust and integrity within
the community and provide a culture of exceptional service while “Leading by example”.
I am AHCA / FBI Level 2 Eligible – Fingerprinted for Background Screening (BGS).
Willing to relocate.
I thank you in advance for your consideration.
Sincerely,
Joseph Altuchoff
941.266.7401
Email: assistedlivingdirector@gmail.com
2. Resume of:
Joseph Altuchoff
Objective:
Thishighlyaccomplishedandtalented professional isseekingto utilize yearsof experience and
leadership foranopportunityto secure the positionadvertised. Iwill take responsibilityfor ensuring
the general well-beingof residentsthroughdeliveryof the highestcare andserviceswiththe philosophy
of Healthcare.
Executive Director /Administrator / Plant Operations
FISCO Healthcare Solutions
January 2004 to Present
CORE trainedandcertified.Expertinstartup CCRC,ILF, ALF,SNF,Hospital's,pre & postAHCA / JCAHO /
AHJ / OSHA / DOH, new constructionand remodeledvenues.ConsultedandtrainedPersonnelas
requestedby Investors/Principalownersandtransitional Administratorsforvariablefacilities.Valuedasa
roll up the sleeves,``handson''team leader.
Planned,developed,organized,implemented,directedandevaluatedthe facility'sprogramsandservices.
Preparedannual operatingbudgetsand capital replacementplansforapproval bythe RVP.Keptabreastof
the economicconditionsandmakesadjustmentsasnecessarytoassure the continuedabilitytoprovide
qualitycare and services.Maintainedanup-to-date knowledge of currenttrendsandnew developments
inthe AssistedLivingandMemorySupportcriteria.Monitoredexternal andinternalenvironmentfor
developmentof newmarketsegments.
Took initiative toactivelyplan,developandimplementexpansionand/orinnovationinprogramservices.
Assistedinpreparingfeasibilitystudiesandbusinessplansfornew programdevelopment.Wasthe
administrativeauthority,responsibilityandaccountabilityof directingthe programsandactivitiesof the
facility.Developedandmaintainwrittenpolicies andproceduresthatgovernthe operationof the facility.
Reviewedthe facility'spoliciesandproceduresperiodically,atleastannually,andmake changesas
necessarytoassure compliance withorganizational standardsandapplicable regulations.Interpretedthe
facility'spoliciesandprocedurestoemployees,residents,familymembers,visitors,regulatoryagencies,
etc.,as necessary.
Assuredthatthe facilityisincompliance withfederal,state andlocal standardsandregulations.
Developedandimplementedaplanof correctionfordeficienciesnotedduringsurveyinspections.
Investigatedandreportedincidentsof suspectedresidentneglect/abuse inaccordance withestablished
procedures.Reviewedandinterpretedmonthlyfinancialstatements;prepares variance reportsandplans
for correction.Negotiatedcontractsforcommunitybasedfundingprograms,inconsultationwiththe RVP.
Representedthe facilityindealingswithoutside agencies.Attendedandparticipateinworkshopsand
seminarstokeepabreastof changesinthe fieldof agingandhousingwithservicesandtomaintain
3. professionalstatus.Delegatedaresponsible staff membertoact in my behalf duringyourabsence from
the facility.Assuredthatthe facilityismaintainedinacleanand safe mannerforresidentcomfortand
conveniencebyensuringthatnecessaryequipmentandsuppliesare maintainedtoperformdutiesand
services.Made routine inspectionsof the facilitytoensure thatestablishedpoliciesandproceduresare
beingimplementedandfollowedandthatthe buildingandgroundsare maintainedingoodrepair.
Authorizedthe purchase of equipmentandsuppliesinaccordance withestablishedpurchasingpolicies
and procedures.Authorizedanynecessaryfacility-relatedexpenditure consistentwithestablished
budgets.Assuredthatadequate equipmentandsuppliesare onhand to meetthe day-to-dayoperational
needsof the facility.Establishedandmonitoredsystemsof supplyandequipmentininventoryand
control.Conductedon-goingevaluationof foodservicequality;monitormenusforqualityandvariety.
Establishedandmonitored,incoordinationwithenvironmental services,the implementationof aroutine
preventativemaintenance andhousekeepingprogram.Conductedroutinetestsof the facility'sEmergency
Plan.
Assuredthatall facilitypersonnel,residentsandvisitorsfollow establishedsafetyregulations.Reviewed
accident/incidentreportsandestablishesaneffective accidentpreventionprogram.Heldactive
membershipsinprofessional andcommunityorganizationsandparticipatesincontinuingeducation
activities.Delegatedadministrativeauthority,responsibilityandaccountabilitytootherqualified
personnel asdeemednecessarytoperformtheirassignedduties.Assuredthatanadequate numberof
appropriate trainedpersonnel are ondutyat all timestomeetthe needsof the residents.Developedand
maintainedwrittenjobdescriptionsandworkroutinesforeachstaff position.Providedappropriate
guidance,coaching,supportandmotivationforpersonnel reportingtothisposition.
AdministeredPerformanceAppraisalinatimelymanner. Activelypromotedstaff participationand
involvementinthe day-to-dayoperationsanddecision-making.Promotedteambuilding. Helddaily
departmental andscheduledall staff meetings.Assisteddepartmentdirectorsinthe planning,conducting
and schedulingof in-service trainingclasses,on-the-jobtrainingandorientationprograms.Metwith
departmentdirectorsonaregularlyscheduledbasisandconductin-service classesandsupervisorylevel
trainingprograms.Counseledanddisciplinedpersonnel asnecessary.
Counseled employeeswhennecessary;documentingandcoordinatingsuchactionswithHuman
Resources.Handledemployee grievancesinaccordance withthe facility'sestablishedgrievance
procedure.Attainedand/ormaintainedthe targetedoccupancylevel.Providedtoursandexplanationof
servicesasneededtopotentialresidents,familiesandreferrals.Ensuredthatpublicinformation
describingthe servicesprovidedinthe facilityisaccurate andfullydescriptive
Representedthe facilitiesatcommunityeventstomaintainthe visibilityof the facilitywithinthe local
community.Supportedandpromoted CCRC,ILF, ALF,SNF,Hospital brandcampaignandfundraising
efforts. Consultedwiththe Clinical RVPconductedinitial assessmentof residentstoassure theirneedscan
be met.Coordinateddetailsrelatedtomove-insandmove-outs.Assuredthatresidentsmaintain
admissioncriteria;re-assessesandrecommendsalternative placementasnecessary.Made final
determinationoneligibilityforcontinuedresidency.Documentedandfile informationpertainingto
residents'problems/progress.Implementedapproachesandservicestomaintainorenhance resident
independence.Referredresidentstocommunity-basedservicesasnecessary.Maintainedconfidentiality
of all residentinformation.
4. Followedall federal,state andlocal mandatedregulations.Assuredthe provisionof highqualityservices
neededand/ordesiredbythe residents;metatleastmonthlywithresidents (RAC) tomonitorlevelsof
satisfaction.Strivedtoattainexcellenceincustomersatisfactionthroughon-goingsolicitationand
measurementof customerfeedback,implementationof recommendations,interactiveproblemsolving
withresidentsandanannual programevaluation.Monitored,onaroutine on-goingbasis,keymeasurable
indicatorsof the dailyoperations.Appliedcontinuousqualityimprovementprinciplestofinancial and
operatingsystems;make measurable improvementsinthe overallcoordinationof all aspectsof the
facility'sservices.Observedandevaluatedoperationof equipment.
Reportedbuildingmaintenance concernsandmachine malfunctionsandbreakdownstoDirectorof
Engineering.ConferredwithRVP'sonanannual basis,inthe developmentandimplementationof
departmentobjectiveswithrespecttooverall facilityandorganizationalgoals;reviewsquarterly.
Submittedmonthlyreports,oral orwritten,toRVP'sconcerningdepartmentfunctionsandexpenditures.
Managed departmentinventory,infectionandsafetycontrol programs.Proficientincomputerprograms
includingMicrosoftWord,Excel,PowerPoint,e-mail andInternet.Ipossesswell-developedinterpersonal
skillsandaman excellent communicator,leadingbyexample.Organizedandveryattentive todetail.
Team orientedandIworkeffectivelywithinternal andexternalcustomers.Possessexcellentcustomer
service andconflictresolutionskills.Abilitytoworkwithresidentsof varyinglevelsof responsiveness.
ProvidedtrainingonResident/EmployeeCharting,MOR's(ALF),ResidentContracts,PlantOperations,
Assistance withSelf-Medication,MarketingandDietaryServices.Prepare staff forAHCA,JCAHO,AHJand
OmbudsmenSurveys.Trainedstaff inall areasof requirementsbyAHCA /JCAHO/DOHas Administrator
abilityallows.
Hiredqualifiedcontractors,Certified,Licensedpersonnel forotherregulatorytrainingasneeded.
Implementedregulatorylogsforcompliance.TrainedPlantOperationPersonnelforLife Safety,EOC,
AHCA,and JCAHO,OmbudsmenregulationsandPolicyandProceduresandasbroughtforwardbyFacility.
Plannedandengagedwithdepartmentheadsforstaff in-servicesandmeetings. Trainedall staff in
CustomerService strategies.
Facilitatedthe confidentialityandsafe storage of currentandclosedresidentrecordsincompliance with
HIPAA regulatoryrequirements.Monitoredandperformemployee appraisalsforall departmentDirectors
and Administrativestaff Maintaincommunityinsurance program, licensing,andlocal certifications
Procure relationshipswithResidentsandtheirrespectivefamilymembers.Sharedwithdepartment
directorsthe residentcouncil recommendationsandorrequestswhile providingprogressof issuesandor
solutionsif applicable.Heldmorningmeetingsdailyandmonitoredshiftreportsdaily.
Plant OperationsDirector / Regional
Harborside Healthcare,Inc
SouthwestCoast Division
January 1999 to January 2004
ResponsibilitiesandAccomplishments:
5. MaintainedPlantOperations/EnvironmentalServicesfor16NursingHomes.
Conductedall requireddrills,documentedall outcomes(positive ornegative),enhancedandin-serviced
staff on identifieddeficienciesalongwithpolicyandprocedures.
Conducted EOCroundsweeklyandidentifieddeficiencieswithRiskmanagement.
As Chairpersonof EOC/ SafetyCommitteereportedfindingsof EOCrounds,workorders,workrelated
injuries,infectioncontrol,utility,equipment,lifesafety,safety,medical equipment,hazardousmaterials
and securityconcerns.Correctedandidentifiedpatientsafetyissuesandsharedfindingswith
interdisciplinaryteam.
Successfullyimplementednew programs andassistedincreating PolicyandProcedurestomeetJCAHO
and exceedAHCA standardsforMaintenance,Housekeeping,Dietary,Laundry andInfectionControl for
bothfacilitiessimultaneouslywithoutacquiringanyTagsor Recommendations fromAHCA,JCAHOand
AHJ : Fire Safety,Safety,Security,Medical Equipment,Hazardousmaterials&Waste,Utilityand
EmergencyManagementplans.
MaintainedbudgetsforPlantOperations. Hired, counseled andterminatedemployees inconjunction
withHR Directoras necessary.Successfullyretainedstaff withminimal turnoverfor multiplefacilities.
Orientedall staff forthe followingmodulesweeklyandorMonthlyat bothfacilities:Handle withCare (4
hours),Service Excellence (2½hours) and Life Safety/Environmentof Care (1 ½ hours).
ChairpersonforEnvironmentof Care / SafetyCommitteeand supportedMedical Executiveand
leadershipmeetings.
Maintainedfacilitiesinsurance program,licensing,andlocal certifications.
ReceiveddiscretionaryawardsfromCEO and CFO forservice andaccomplishmentsduringmytenure.
MaintainedallEnvironmentof CareprogramsforLifeSafety,Safety,EmergencyManagement,Equipment,
HazardMaterials,Bio-MedicalWaste,SecurityandUtilitiesinconjunctionwithmaintenanceDirectors.
JointCommission(JCAHO),aswellasallAHCAStatutesandAdministrativeCodesforSupportServices.
TrainedasanAdministratorinTraining(AIT)program(2002).Thisprogramincludedbutnotlimitedto
ResidentCare,Marketing,Accounting,Staffing,Dietary,Maintenance,CapitalImprovements,StateCodesand
PlansofCorrectiveAction,developingservicePlansandoverseeinghealthcaremanagementof residentsas
perstateandcompanyprotocols.
Responsibleforemployeesandtheirrespectiveannualappraisals
Helddaily,weeklyandmonthlymeetingswithmanagementandstaff.
Identifiedissuesviainspectionsandortrendsanddevelopedplansofcorrectiveaction.
6. Certifications / Achievements:
Bachelorof BusinessAdministration
CORE Certified
AmbassadorandFacilitatorin Service Excellence
Trainerfor Handle withCare -verbal De-EscalationTechniquesandPhysical RestraintTechniques
CertifiedLife SafetyTrainer
Certified inAlzheimer/DementiaandRelatedDisease (ADRD)
Certifiedin Assistance with administrationof Self-Medication
CertifiedasanEmergencymanagementInspectorforFEMA
CertifiedHazardControl Management
CertifiedFacilityManager
CertifiedHealthcare SafetyProfessional andCertifiedinElectrical,Plumbing,RoofingandStructure,
Utilities,Waste Water(Septic-LiftStations),Reverse OsmosisSystems.
CertifiedHome Inspector(NACHI)
CertifiedasaChef in1986 by the Long IslandCulinaryAssociationandthe New YorkGuildof Chef’s.
ApprenticeshipatLe Cirque, the WaterCluband the “21” ClubinManhattan.
HomelandSecurityCertificationasaFEMA HousingInspector.
Volunteered10yearsto GT Bray, Manatee WestLittle League andCoach and Manager.