The document discusses techniques for obtaining customer feedback through surveys. It outlines various survey methods like mail, telephone, email and web forms. Key factors in choosing a survey method are response rate, cost, ability to clarify questions, and potential for bias. The document emphasizes the importance of random sampling to avoid administration and non-response biases. It also stresses the scientific principles of survey design, administration, analysis and reporting to deliver meaningful findings.
Telephone improvement project a skills assessment of refractive surgery provi...SM2 Strategic
This document summarizes a study that assessed the telephone skills of refractive surgery providers. Over 500 phone calls were made to 77 refractive practices to evaluate how they handled incoming calls from potential LASIK patients. The calls were scored based on 13 criteria like greeting, discussing pricing, and anticipating caller needs. Most practices struggled, with average scores around 50/100. After feedback, scores improved slightly to 52/100 in a second round. While basic skills improved, practices had more difficulty controlling conversations and anticipating needs. The study shows room for practices to enhance telephone training to improve conversion of interested callers to patients.
Governance of Risk in Public Policy - Nigel Gibbensmliebenrood
Modelling is useful for evidence-based policymaking in complex systems to evaluate options and costs/benefits. However, models have limitations and uncertainties that must be clearly communicated. Effective modelling requires constant dialogue between policymakers and modelers to ensure the appropriate question is answered and results are understood and usable. While modelling provides insights, it does not remove uncertainty, and results should not be presented as definitive facts.
The document introduces hypothesis-driven thinking. It discusses that hypothesis-driven thinking is a way of thinking about the overall framework and conclusions of a problem with limited information and time. Hypothesis-driven thinking is similar to abduction, which forces oneself to think about the possible causes of a problem. It emphasizes building hypotheses first before experiments to verify hypotheses. Seeing the overall picture is important for taking action.
This document discusses managing technical issues on complex, high-risk projects. It emphasizes understanding risk through tools like risk matrices and fault trees to assess impact on cost, schedule, and safety. Issues should be addressed according to project phase and how they affect engineering, assembly, testing, operations, and integration teams. Thorough documentation and flexible requirements help manage the large volume of issues while allowing for unique project challenges. The goal is to choose solutions that minimize overall risk by fixing, mitigating, or accepting problems based on likelihood and consequences.
This document discusses how analytics and statistical concepts can be applied to project management principles. It provides examples of how probability distributions like normal, Poisson, and exponential can be used in areas like risk management, cost management, and schedule management. The document also presents two case studies showing how statistical analysis could help optimize a biofuel project in the Philippines and calculate costs for an HIV treatment project in Kenya. Overall, the document argues that incorporating statistical analytics can help projects execute optimally and manage uncertainty.
The document describes an experiment conducted by a company that provides business VoIP telephone services to increase the number of quote requests on their website. The control used the original landing page which required visitors to provide extensive personal information and would be contacted by a representative, causing anxiety. The treatment reduced fields, provided instant quotes, emphasized anxiety-reducing copy, added third-party credibility indicators, and included a comparison chart addressing specific concerns. This treatment increased the conversion rate by 262% by overcorrecting for anxiety through minimizing friction and addressing specific causes of concern.
Advanced Static Concepts manufactures compact air handling units starting at 1,000 CFM to resolve issues with low airflow and high static pressure in HVAC applications. The units are designed to provide the flexibility of larger units and meet stringent air quality standards using extruded aluminum construction and insulation panels. Advanced Static Concepts serves markets including semiconductor, laboratories, hospitals, and food processing with engineered solutions for complex static issues in low airflow applications.
Este documento contiene descripciones de 10 fotografías tomadas por Cecile Ardiente Eda. Para cada fotografía, se proporciona información sobre el diafragma utilizado, el ángulo de la cámara, la iluminación y dirección de la luz, los colores y el efecto general transmitido. Las fotografías incluyen primeros planos, planos busto, planos medios y planos enteros del modelo con diferentes apoyos y entornos.
Telephone improvement project a skills assessment of refractive surgery provi...SM2 Strategic
This document summarizes a study that assessed the telephone skills of refractive surgery providers. Over 500 phone calls were made to 77 refractive practices to evaluate how they handled incoming calls from potential LASIK patients. The calls were scored based on 13 criteria like greeting, discussing pricing, and anticipating caller needs. Most practices struggled, with average scores around 50/100. After feedback, scores improved slightly to 52/100 in a second round. While basic skills improved, practices had more difficulty controlling conversations and anticipating needs. The study shows room for practices to enhance telephone training to improve conversion of interested callers to patients.
Governance of Risk in Public Policy - Nigel Gibbensmliebenrood
Modelling is useful for evidence-based policymaking in complex systems to evaluate options and costs/benefits. However, models have limitations and uncertainties that must be clearly communicated. Effective modelling requires constant dialogue between policymakers and modelers to ensure the appropriate question is answered and results are understood and usable. While modelling provides insights, it does not remove uncertainty, and results should not be presented as definitive facts.
The document introduces hypothesis-driven thinking. It discusses that hypothesis-driven thinking is a way of thinking about the overall framework and conclusions of a problem with limited information and time. Hypothesis-driven thinking is similar to abduction, which forces oneself to think about the possible causes of a problem. It emphasizes building hypotheses first before experiments to verify hypotheses. Seeing the overall picture is important for taking action.
This document discusses managing technical issues on complex, high-risk projects. It emphasizes understanding risk through tools like risk matrices and fault trees to assess impact on cost, schedule, and safety. Issues should be addressed according to project phase and how they affect engineering, assembly, testing, operations, and integration teams. Thorough documentation and flexible requirements help manage the large volume of issues while allowing for unique project challenges. The goal is to choose solutions that minimize overall risk by fixing, mitigating, or accepting problems based on likelihood and consequences.
This document discusses how analytics and statistical concepts can be applied to project management principles. It provides examples of how probability distributions like normal, Poisson, and exponential can be used in areas like risk management, cost management, and schedule management. The document also presents two case studies showing how statistical analysis could help optimize a biofuel project in the Philippines and calculate costs for an HIV treatment project in Kenya. Overall, the document argues that incorporating statistical analytics can help projects execute optimally and manage uncertainty.
The document describes an experiment conducted by a company that provides business VoIP telephone services to increase the number of quote requests on their website. The control used the original landing page which required visitors to provide extensive personal information and would be contacted by a representative, causing anxiety. The treatment reduced fields, provided instant quotes, emphasized anxiety-reducing copy, added third-party credibility indicators, and included a comparison chart addressing specific concerns. This treatment increased the conversion rate by 262% by overcorrecting for anxiety through minimizing friction and addressing specific causes of concern.
Advanced Static Concepts manufactures compact air handling units starting at 1,000 CFM to resolve issues with low airflow and high static pressure in HVAC applications. The units are designed to provide the flexibility of larger units and meet stringent air quality standards using extruded aluminum construction and insulation panels. Advanced Static Concepts serves markets including semiconductor, laboratories, hospitals, and food processing with engineered solutions for complex static issues in low airflow applications.
Este documento contiene descripciones de 10 fotografías tomadas por Cecile Ardiente Eda. Para cada fotografía, se proporciona información sobre el diafragma utilizado, el ángulo de la cámara, la iluminación y dirección de la luz, los colores y el efecto general transmitido. Las fotografías incluyen primeros planos, planos busto, planos medios y planos enteros del modelo con diferentes apoyos y entornos.
This document summarizes key concepts in symmetry in physics. It discusses that symmetries describe transformations where objects remain the same, like rotations or translations in space and time. Symmetries lead to conservation laws through Noether's theorem. Gauge theories like quantum electrodynamics are symmetric under local transformations of particle properties. The Standard Model combines three gauge symmetries. Spin is a fundamental property of particles related to intrinsic angular momentum and rotations in quantum spaces. The spin-statistics theorem relates particle spin to their wavefunction symmetry and statistics.
This document discusses how academic environmental programs need to evolve to address a new environmental agenda. It outlines the origins of the old environmental agenda in the 1960s-70s based on legislation and issues around pollution. However, a new agenda has emerged considering humanity's growing impact on global systems through climate change, sustainability, and biodiversity loss. The document argues interdisciplinary environmental programs must integrate themes like energy, health, and enterprise to prepare students for careers across many fields and help rebuild economies. Updating programs requires understanding both the old agenda, humanity's now profound role in environmental change, and trends reflecting needs to explore complex new issues.
This document outlines the business opportunity and model for Ambit Energy. It begins by discussing why people start Ambit businesses, focusing on additional income, debt reduction, family time, charity, and savings/education goals. It then introduces Ambit's vision, awards, growth experience, and executive team. The document explains that deregulation has opened the energy market and created a large opportunity. Ambit's service provides energy savings and rewards to customers with no cost to switch. The business model involves gathering customers and helping others do the same to earn income. Promotion allows increasing income potential through multiple levels of the business.
Este documento presenta la agenda de la sesión uno de un curso de estadística. Incluye una introducción a conceptos básicos de estadística, el manejo de datos con Mathematica, datos financieros de empresas mexicanas y gráficos. También cubre la instalación de Mathematica, tipos de cambio, importación y análisis de datos propios, y define estadística.
This document provides instructions for making a pizza with tomato sauce, cheese, ham, and sausage toppings. It lists the ingredients as pizza dough, tomato sauce, cheese, ham, and sausage. The instructions then guide the user to spread the tomato sauce on the dough, add cheese and meat toppings, and then bake the pizza for 10 minutes before serving.
Noborg provides Project Management Services for Construction.
On site PM activities - Project Management, Contact Management, Planning, Commissioning, QC/QA, Cost Control
Recruitment
Consultancy
Development of project management
Development of reporting tools
Training
This document outlines Joanna Bertram's coaching philosophy for coaching middle school soccer. Some key points:
1) She believes sport teaches valuable life lessons like hard work and perseverance. Her goal is to pass these lessons on to her players.
2) Her coaching style will be cooperative, focusing on teaching and mentoring players. She wants them to develop a love of the game.
3) Some weaknesses are her competitiveness and stubbornness, but she hopes to overcome these through experience and learning from other coaches.
4) Respect will be her top rule. Playing time will be used to both reward good behavior and punish rule-breaking like disrespect.
This document summarizes contemporary issues in project management based on a textbook chapter. It discusses current trends like globalization, knowledge management, and shortened product lifecycles. Future trends include more strategic project scopes and increased project discipline. Organizational principles evolving include learning cultures, process-centeredness, virtual teams, and adaptability. Challenges include improving executive understanding of IT and business alignment. Emerging career issues involve pursuing temporary assignments, gaining visibility through key projects, and obtaining professional training and certifications.
“Goalify It” is an app for high-achievers and aspirers to set personal goals and track their performance and improvement, collect achievement and milestone badges and share them with a private group.
The model on the magazine cover is posing suggestively by lying on her back with her legs up in the air, making eye contact with the reader in an inviting manner. Her pose and facial expression are meant to attract the male gaze and promote the magazine. The magazine contents page features pictures of bands showing a range of emotions to represent the different styles of music.
Dokumen tersebut membahas tentang kajian standar kompetensi dan kompetensi dasar dalam pengembangan silabus. Langkah-langkah pengembangan silabus meliputi mengkaji SK dan KD, merumuskan indikator, mengidentifikasi materi, mengembangkan kegiatan pembelajaran, menentukan penilaian, alokasi waktu, dan sumber belajar.
Este documento describe conceptos clave relacionados con Internet y la web. Define Internet como una red mundial que permite el acceso universal a información y servicios de forma económica y variada. Describe las características de la web como un conjunto de información accesible en Internet y los usos de HTML para estructurar páginas web. También cubre el uso de exploradores, buscadores y diferentes opciones de búsqueda en la web.
More and more companies are recognizing the fact that IT teams must be granted occasional access to production environments. At the same time, such access to production systems poses a potential security breach and typically entails a significant deficiency in auditor reports.
A common solution for this situation is setting an emergency access process in place. This process grants privileged access, specifically for users that should not be accessing production systems on a regular basis.
Integrated into Xpandion’s ProfileTailor™ Dynamics solution, ProfileTailor Emergency Access offers unmatched capabilities related to the emergency access process, monitoring activity in the production environment and documenting the entire process for further inspection.
Clive Staples Lewis (1898-1963) adalah novelis, cendekiawan, dan broadcaster asal Inggris yang dikenal karena karya fantasi dan apologetik Kristennya. Ia lahir di Irlandia dan mengajar di Oxford selama hampir 30 tahun. Karya terkenalnya antara lain The Chronicles of Narnia dan Mere Christianity.
The document discusses using social media data streams from Twitter to build agent-based models of opinion dynamics during a keynote interview at SXSW 2008. The authors collected Twitter data during and after the interview, coding tweets as neutral, positive, or negative. They developed an agent-based model where agents are located on a grid and update their opinions based on neighbors' opinions. Introducing a tolerance parameter for opinion differences captured the dynamics of consensus versus overwhelming dissent seen in the Twitter data. The model provides a way to generate hypotheses about how online interactions can influence offline behavior from limited observational data.
Social Media Measurement, ROI and Business OutcomesTim Marklein
Presentation on "Social Media Measurement, ROI and Business Outcomes" -- delivered by Tim Marklein, Executive VP of Measurement & Strategy for Weber Shandwick -- presented to attendees of 2nd European Summit on PR Measurement, hosted by AMEC and IPR -- June 16, 2010 in Barcelona, Spain
This document summarizes key concepts in symmetry in physics. It discusses that symmetries describe transformations where objects remain the same, like rotations or translations in space and time. Symmetries lead to conservation laws through Noether's theorem. Gauge theories like quantum electrodynamics are symmetric under local transformations of particle properties. The Standard Model combines three gauge symmetries. Spin is a fundamental property of particles related to intrinsic angular momentum and rotations in quantum spaces. The spin-statistics theorem relates particle spin to their wavefunction symmetry and statistics.
This document discusses how academic environmental programs need to evolve to address a new environmental agenda. It outlines the origins of the old environmental agenda in the 1960s-70s based on legislation and issues around pollution. However, a new agenda has emerged considering humanity's growing impact on global systems through climate change, sustainability, and biodiversity loss. The document argues interdisciplinary environmental programs must integrate themes like energy, health, and enterprise to prepare students for careers across many fields and help rebuild economies. Updating programs requires understanding both the old agenda, humanity's now profound role in environmental change, and trends reflecting needs to explore complex new issues.
This document outlines the business opportunity and model for Ambit Energy. It begins by discussing why people start Ambit businesses, focusing on additional income, debt reduction, family time, charity, and savings/education goals. It then introduces Ambit's vision, awards, growth experience, and executive team. The document explains that deregulation has opened the energy market and created a large opportunity. Ambit's service provides energy savings and rewards to customers with no cost to switch. The business model involves gathering customers and helping others do the same to earn income. Promotion allows increasing income potential through multiple levels of the business.
Este documento presenta la agenda de la sesión uno de un curso de estadística. Incluye una introducción a conceptos básicos de estadística, el manejo de datos con Mathematica, datos financieros de empresas mexicanas y gráficos. También cubre la instalación de Mathematica, tipos de cambio, importación y análisis de datos propios, y define estadística.
This document provides instructions for making a pizza with tomato sauce, cheese, ham, and sausage toppings. It lists the ingredients as pizza dough, tomato sauce, cheese, ham, and sausage. The instructions then guide the user to spread the tomato sauce on the dough, add cheese and meat toppings, and then bake the pizza for 10 minutes before serving.
Noborg provides Project Management Services for Construction.
On site PM activities - Project Management, Contact Management, Planning, Commissioning, QC/QA, Cost Control
Recruitment
Consultancy
Development of project management
Development of reporting tools
Training
This document outlines Joanna Bertram's coaching philosophy for coaching middle school soccer. Some key points:
1) She believes sport teaches valuable life lessons like hard work and perseverance. Her goal is to pass these lessons on to her players.
2) Her coaching style will be cooperative, focusing on teaching and mentoring players. She wants them to develop a love of the game.
3) Some weaknesses are her competitiveness and stubbornness, but she hopes to overcome these through experience and learning from other coaches.
4) Respect will be her top rule. Playing time will be used to both reward good behavior and punish rule-breaking like disrespect.
This document summarizes contemporary issues in project management based on a textbook chapter. It discusses current trends like globalization, knowledge management, and shortened product lifecycles. Future trends include more strategic project scopes and increased project discipline. Organizational principles evolving include learning cultures, process-centeredness, virtual teams, and adaptability. Challenges include improving executive understanding of IT and business alignment. Emerging career issues involve pursuing temporary assignments, gaining visibility through key projects, and obtaining professional training and certifications.
“Goalify It” is an app for high-achievers and aspirers to set personal goals and track their performance and improvement, collect achievement and milestone badges and share them with a private group.
The model on the magazine cover is posing suggestively by lying on her back with her legs up in the air, making eye contact with the reader in an inviting manner. Her pose and facial expression are meant to attract the male gaze and promote the magazine. The magazine contents page features pictures of bands showing a range of emotions to represent the different styles of music.
Dokumen tersebut membahas tentang kajian standar kompetensi dan kompetensi dasar dalam pengembangan silabus. Langkah-langkah pengembangan silabus meliputi mengkaji SK dan KD, merumuskan indikator, mengidentifikasi materi, mengembangkan kegiatan pembelajaran, menentukan penilaian, alokasi waktu, dan sumber belajar.
Este documento describe conceptos clave relacionados con Internet y la web. Define Internet como una red mundial que permite el acceso universal a información y servicios de forma económica y variada. Describe las características de la web como un conjunto de información accesible en Internet y los usos de HTML para estructurar páginas web. También cubre el uso de exploradores, buscadores y diferentes opciones de búsqueda en la web.
More and more companies are recognizing the fact that IT teams must be granted occasional access to production environments. At the same time, such access to production systems poses a potential security breach and typically entails a significant deficiency in auditor reports.
A common solution for this situation is setting an emergency access process in place. This process grants privileged access, specifically for users that should not be accessing production systems on a regular basis.
Integrated into Xpandion’s ProfileTailor™ Dynamics solution, ProfileTailor Emergency Access offers unmatched capabilities related to the emergency access process, monitoring activity in the production environment and documenting the entire process for further inspection.
Clive Staples Lewis (1898-1963) adalah novelis, cendekiawan, dan broadcaster asal Inggris yang dikenal karena karya fantasi dan apologetik Kristennya. Ia lahir di Irlandia dan mengajar di Oxford selama hampir 30 tahun. Karya terkenalnya antara lain The Chronicles of Narnia dan Mere Christianity.
The document discusses using social media data streams from Twitter to build agent-based models of opinion dynamics during a keynote interview at SXSW 2008. The authors collected Twitter data during and after the interview, coding tweets as neutral, positive, or negative. They developed an agent-based model where agents are located on a grid and update their opinions based on neighbors' opinions. Introducing a tolerance parameter for opinion differences captured the dynamics of consensus versus overwhelming dissent seen in the Twitter data. The model provides a way to generate hypotheses about how online interactions can influence offline behavior from limited observational data.
Social Media Measurement, ROI and Business OutcomesTim Marklein
Presentation on "Social Media Measurement, ROI and Business Outcomes" -- delivered by Tim Marklein, Executive VP of Measurement & Strategy for Weber Shandwick -- presented to attendees of 2nd European Summit on PR Measurement, hosted by AMEC and IPR -- June 16, 2010 in Barcelona, Spain
This document provides an overview of a workshop on decision making that seeks to introduce and compare the work of Malcolm Gladwell and Daniel Kahneman, explore how knowledge is used in rapid cognition, and generate ideas to improve organizational decision making. It outlines Gladwell and Kahneman's research on fast and slow thinking as well as Gary Klein's work on naturalistic decision making. The document also discusses biases, heuristics, and conditions that influence decision quality. Tools, models, and strategies for decision making are presented along with examples of good and bad decisions.
The document provides an overview of various user experience (UX) research methodologies including field studies, card sorting, heuristic evaluations, usability testing, focus groups, eye tracking, and diary studies. It discusses each methodology's purpose, benefits, limitations, typical data collected, and cost. The document is intended to help understand different UX research methods and how to apply them for UX and UI development.
Qualitative forecasting uses expert opinion and collective experience to make forecasts when historical data is limited or an unusual situation is being considered. It involves gathering data through surveys or group processes like the Delphi Method to develop scenarios. The key is to employ techniques that manage expert opinions, like collecting individual submissions anonymously or using devil's advocates, to arrive at a consensus forecast without the drawbacks of biases in group settings.
Data is only useful when it is effectively turned into information, which is then used by people to take action. An example of profitable and measurable ROI is shown by MD Anderson's use of a dashboard to act upon data generated by their call center to increase patient conversion.
Will They Love You Tomorrow? Conducting Effective Alumni ResearchSUNYCUAD
Presentation by Renee Kart, Director of Project Strategy at Simpson Scarborough, given at the 2011 SUNYCUAD Conference held in Saratoga Springs, NY on June 9.
The document discusses how schools can implement digital learning for all students using resources they already have. It proposes a BYOD (bring your own device) model where students bring their own laptops or tablets to school, along with open source software and digital course materials, rather than expensive printed textbooks. This low-cost digital access model could help prepare students for 21st century learning and life. The document outlines key factors schools must consider for a successful BYOD implementation, including engaging parents, ensuring internet safety, providing technical support, and selecting appropriate devices, software, and materials.
This document discusses a study examining how the mode of data collection can affect survey measurement. It presents guidelines from the US Census Bureau for designing questionnaires consistently across modes, while allowing for some necessary differences. The study aims to identify which survey questions are most at risk of mode effects and provide practical advice for improving question portability. An experimental design was used comparing different question formats like visual layout in web vs phone/in-person surveys. Results will shed light on the role of visual/aural stimuli, interviewers, and mode-specific question formats in producing measurement differences across modes.
The document outlines a plan for schools to implement digital learning for all students using resources they already have. It proposes that schools embrace bring-your-own-device (BYOD) policies, use open-source software and digital materials, and leverage existing community WiFi networks. This would allow schools to move from an expensive, print-based model to a low-cost digital model. The document provides a framework for critical decisions around BYOD implementation, including engagement, infrastructure, hardware, student safety, and software/materials. It presents an implementation timeline with phases for decision making, planning, and executing the transition to digital learning for all students.
IPR Measurement Summit -- "Integrated Measurement" -- Tim MarkleinTim Marklein
Institute for PR Measurement Summit presentation, "Integrated Measurement & Measurement Integration" by Tim Marklein, Executive VP of Measurement & Strategy, Weber Shandwick, October 14, 2009
This document discusses various aspects of decision making including:
1. It defines decision making as choosing the best alternative to reach objectives and notes managers make many decisions daily.
2. It describes rational decision making as a 8-step process including identifying the problem, criteria, alternatives, and evaluating decisions.
3. Decision making can be rational but is often bounded rationality due to limits in information processing. Intuition and satisficing may also influence decisions.
4. Decisions vary in structure from well-defined to ambiguous problems influencing whether a programmed or nonprogrammed approach is taken.
Infusing Information Literacy Skills by Researching 'Never Events'Lin Wu
This document describes a project called the LISTEN Project that aimed to improve nursing students' information literacy skills. Students took a 2-credit informatics course where they researched "never events" and collaborated on wiki pages. Survey results showed students felt more competent finding quality health information after the project. The project highlighted the importance of librarian support and teaching students to critically evaluate online sources. Future work includes integrating information literacy modules into nursing courses.
This document discusses using online communities and social media platforms to engage healthcare professionals (HCPs). About 60% of physicians currently use online communities. They can offer marketing and research opportunities for pharma companies. The document outlines how a pharmaceutical company held a virtual advisory board online to reduce costs, engage advisors throughout the year, and ensure regulatory compliance. It discusses measuring the business value and outcomes of online HCP communities, such as enhancing relationships, knowledge sharing, and competitive advantage.
Be respectful, patient and supportive
25
Test: Observe and record data
- Record audio and video if possible
- Take detailed notes on:
- Tasks completed successfully
- Errors, problems, frustrations
- Comments, feedback
- Time on task
- Paths, clicks, scrolls
- Use of accessibility features
- Satisfaction ratings
- Note body language, facial expressions
- Ask follow up questions
26
Test: Ask satisfaction questions
- Overall satisfaction with the site
- Ease of completing tasks
- Frustration level
- Likes/dislikes
- Suggestions for improvement
- Preferred features
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
The document provides 8 lessons learned from deploying a content discovery solution at Orange in France.
Lesson 1 is to have a dedicated group of real users for testing. Lesson 2 is that avoiding bad recommendations is more important than getting perfect ones. Lesson 3 is that using multiple recommendation engines helps overcome filter bubbles. Lesson 4 is that collaborative filtering is biased towards popularity while users prefer novelty. Lesson 5 is that changing factors like language can impact recommendations. Lesson 6 addresses dealing with cold starts for users, content, and systems. Lesson 7 is that laziness often wins over more complex solutions. Lesson 8 emphasizes that privacy matters in how profiles and recommendations are handled.
Innovation case study – Bronze Prize winning submission by Tawam Hospital during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.
This presentation provides an overview of risk-based monitoring and how clinical trial management systems (CTMS) and electronic data capture (EDC) analytics can help identify and manage risks during clinical studies. It discusses how guidance is moving away from traditional on-site monitoring towards more flexible, risk-based approaches. Key performance indicators and aggregate data analysis can be used to generate risk profiles for sites and identify changing risks over time. This allows sponsors to monitor studies more efficiently while still ensuring subject protection and data quality. The role of monitors is changing from on-site verification to activities like data monitoring, root cause analysis, and proactive risk management.
This document provides guidance for vendors responding to a request for proposal (RFP). It outlines the key steps, which include reading the RFP thoroughly, establishing win themes in an internal kickoff meeting, collecting questions, framing the response, ensuring proper grammar, conducting an internal review, submitting before the deadline, preparing for presentations as an assembled team with rehearsal, taking nothing for granted by being overly prepared, negotiating if selected, celebrating the outcome, and conducting a post-mortem review.
The document discusses the request for proposal (RFP) process. It defines an RFP as an invitation for vendors to submit proposals to provide goods or services to an organization. The document outlines the key steps in the RFP process, including assessing needs, preparing and distributing the RFP, evaluating proposals, conducting presentations, and negotiating contracts. It provides guidance on elements to include in an RFP, questions to ask vendors, tips for evaluating proposals and presentations, and best practices for negotiations.
This document discusses the RFP (Request for Proposal) process. It begins by outlining when an RFP may be needed, such as when a contract is up for renewal or there are issues with the current vendor. It then discusses selecting a consultant to manage the RFP process if desired. The document outlines the consultant's role in defining needs, identifying vendors, developing the RFP, managing communications and evaluations. Key aspects of the RFP are described like requirements, expectations and allowing vendor questions. The proposal, demo and contract phases are also summarized. The goal is to have a smooth transition to the new vendor selected through this competitive process.
This document provides guidance on executing a successful RFP (request for proposal) process. It begins by outlining when an RFP is the right tool and when it may not be suitable. When scope is unclear or requirements are not well defined, a project charter can help determine the best path forward. The document emphasizes treating the RFP as a process, not just a document, with clear communication and sufficient time allotted. It also provides tips on prioritizing requirements, evaluating differentiators between vendors, negotiating contracts, and determining when to engage a consultant.
This document summarizes a seminar on networking for career development. The speaker has over 24 years of experience in strategy, sales, legal, and business development. They will discuss their experiences as a mentee, peer, and mentor. Networking is defined as developing business opportunities through referrals and introductions in person or online to build enduring relationships. The speaker will discuss why networking and mentoring are important for meeting people in your field, learning industry dynamics, and finding new opportunities. They will provide tips on how to network strategically including starting with goals, focusing on personal connections, using professional societies and social networks, and maintaining a long-term perspective. Contact details are provided for anyone seeking mentoring advice.
Elizabeth Demers is a senior acquisitions editor at Johns Hopkins University Press with 20 years of experience in academic and trade publishing. She signs 20-30 books per year, including monographs, trade titles, and course adoption books. She commissions new books, evaluates submitted manuscripts, provides developmental edits, and attends conferences to promote books and the press. Her talk discusses strategies for networking to build professional connections in two areas: building her book list through conferences, outreach, and social media; and finding future career opportunities by getting involved in the industry and being generous with her time and recommendations.
Angela Cochran is a director, mother, wife, daughter, and volunteer leader who advocates for networking through volunteering and active participation. She recommends getting involved in committees and leadership roles to meet people, learn negotiation and collaboration skills, and gain experience in governance. Cochran also suggests attending professional events to ask questions, start conversations, exchange business cards, contribute online, and speak up so others realize your knowledge and potential to contribute.
Digital Science's mission is to fuel scientific discovery with software that simplifies research. They aim to empower researchers with disruptive technology. They incubate and invest in startups in the research field, with the goal of making research simpler so researchers have more time for discovery. Digital Science is a technology company that serves the needs of scientific research by changing the way science works.
The document discusses diversity and inclusion in mentorship at the American Society of Civil Engineers (ASCE). It describes the ASCE Diversity & Inclusion Council established in 2014 with a mission to foster understanding and cultivate an inclusive workforce. The council has 13 members from different departments, designations, races, ethnicities, and genders. It also works with a separate committee for ASCE's over 150,000 members from 177 countries. Activities to promote diversity include highlighting heritage months, lunch-and-learn sessions on topics like disability etiquette and working styles, and inviting outside speakers on bias. Mentorship can be formal or informal and aims to bridge gaps in skills, self-awareness, and confidence through
The Mentorship Program at T&F was created in 2010 based on employee feedback requesting guidance and support from experienced employees. The program is informal with 1:1 mentoring relationships lasting 6-12 months between employees in different divisions. Over 70 matches have been made in 5 years with only 2 not working out. Benefits include 20% of participants being promoted, 10% transferring, and under 5% turnover. The program increased employee engagement and led to improved productivity and cost savings.
This document discusses mentoring at the American Society of Civil Engineers (ASCE). It provides details about the pilot mentoring program launched in 2014 and the full program launched in 2015. Key points include pairing mentees and mentors, providing training and guidelines, and collecting feedback. The program aimed to facilitate a culture shift at ASCE to emphasize core values like trust, teamwork and excellence. Lessons learned include ensuring mentors and mentees are a good match and maintaining expectations. The author provides their own experience being paired as a mentor and mentee.
The document discusses advice and mentorship. It presents a series of fictional scenarios where a person seeks advice at different career stages and receives both helpful and unhelpful advice. It then provides recommendations for finding mentors and making the most of advice received, such as looking across different fields, mentoring others, and remembering that not all advice should be followed. The overall message is that while advice can be good or bad, it is still useful to consider different perspectives to help advance one's career.
October Ivins has worked in various library and information science roles since 1985, including positions at UNC Chapel Hill Library, LSU Baton Rouge Library, and UT Austin. She has been involved with professional organizations like ALA, NASIG, and SSP since 1981. As an independent consultant since 2001, Ivins mentors others on career development topics such as getting the most out of conferences, choosing positions, supervisor and coworker issues, and professional associations. Her document provides advice on training opportunities, managing staff, getting referrals, and preparing for phone interviews.
Early in one's career, a formal mentor is not necessary as support can be found from observing mid-to-late career colleagues. Peer mentoring through collaboration with other managers, especially other women managers, can also be effective. As careers advance, having a women mentor becomes important as women face unique challenges in the workplace and mentors help other women navigate their careers. Without any mentor, one risks lacking career advice, feeling stagnant in their career progression, and experiencing periods of career confusion with no expert to provide guidance.
Adrian Stanley discussed his experience mentoring fellows through the SSP program. He explained that mentoring involves softer guidance to help mentees develop over the long term through balanced listening, directing, and connecting. Fellows benefit from the experience and connections of mentors, who can help open doors, share new perspectives, and make introductions to expand networks and opportunities in the industry. Feedback from fellows showed mentoring helped them learn from experience, feel more included and secure asking questions, and broaden their industry perspectives.
The document discusses two kinds of mentorship at the nonprofit organization BioOne. It provides an overview of BioOne's mission to make scientific research more accessible and its founding by both library and publisher interests. It then defines a "culture of mentorship" as a work environment where employees feel comfortable getting advice from supervisors and colleagues, who see them as whole people rather than just skills. The second kind of mentorship is described as a more traditional unofficial mentor who provides professional guidance. It concludes by listing the executive staff of BioOne and contact information for the speaker.
This document provides a summary of October Ivins' career experience and areas of expertise. It lists her educational background, including degrees from UNC Chapel Hill Library in 1974-1985, UNC Chapel Hill SILS in 1985-1987, and LSU Baton Rouge Library in 1987-1995. It also outlines her work experience at UT Austin SILS from 1995-1998, Publist.com from 1998-2000, Booktech.com from 2000-2001, and as an independent consultant from 2001-present. The document then discusses how her definition of an information professional has loosened over time to include various managerial roles. It concludes by listing topics she provides career coaching and mentoring on, such as choosing jobs
Mohammad H Asadi Lari presented on creating an office culture of mentorship from the perspective of an early career student and mentee. He discussed his experiences being mentored through the SSP Fellowship program and beyond. Emerging trends in early career mentorship include more organizations introducing formal mentorship opportunities and an increase in both professional and peer mentoring models. Mentorship provides visible benefits like networking and career development, as well as hidden benefits beyond initial programs.
This document discusses opportunities for Western academic publishers in China. It notes that China is a rapidly growing market with increasing research output and funding. However, it is also highly competitive. The document outlines several strategies publishers can consider to engage with the Chinese market, including developing local language materials, using social media platforms allowed in China, attending Chinese conferences, exploring co-publishing opportunities with Chinese partners, and developing a long-term strategic plan focused on impact and relationships within China. It also discusses China's increasing open access policies and investments in research universities that could affect publishing opportunities.
This document discusses JSTOR's growing participation in Turkey from 1999-2014. It shows that participation grew slowly at first but increased significantly after the Turkish government began funding access to JSTOR collections through the Anatolian University Libraries Consortium in 2005. Participation and number of collections licensed continued to grow steadily through partnerships with the consortium and engaging a licensing agent in 2013. While agents can help with local representation, awareness, and relationships, they also present challenges of managing expectations, competing demands, and individuals not reporting to JSTOR.