The document discusses a new self-service portal for BMC's Business Service Management (BSM) software. The portal aims to reduce help desk costs and administrative overhead by allowing end users to install, update, and repair common applications themselves. Benefits include lower costs, improved user experience, and extending the lifespan of BSM investments. The portal features include support for the latest BSM versions, performance enhancements, integration with BSM policies, batch operations, and tools to inform users of available application updates.

1. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG Meeting Minutes – 12.19.2012
Agenda:
NEW
1. Upcoming CM-UG Events
Conference Call Information
2. Issues/Concerns
All CM-UG calls unless otherwise noted will use
3. WPS update details the following dial in information:
4. JVM update details
US Conferencing Number: 1-855-747-8824
5. Patch dashboard demo/feedback Access Code: 2276868803
6. 8.2.02 download info Toll: 1-719-325-2630
7. User Interaction Toll free: 1-855-747-8824
8. ADDM Users? India: 000 800 100 7687
Germany: 0800 588 9225
© Copyright January 15, 2013 Chris@CM-UG.com

2. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Upcoming CM-UG Events
Reminder:
The CM-UG call is normally the 3rd Wednesday of each month at 12 noon central time.
The CM-UG calendar is also located here > http://calendar.cm-ug.com
Upcoming Events
January 2013 User Group Call
Wednesday January 16th, 2013 - 1PM Eastern / Noon Central
Monthly Feature: Belmont will discuss a new self service offering for BBCA
February 2013 User Group Call
Wednesday February 20th, 2013 - 1PM Eastern / Noon Central
Monthly Feature: TBD
© Copyright January 15, 2013 Chris@CM-UG.com

3. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
WPS Update details – Windows Patch Source
Read this if you use BBCA patch versions 8.0.00, 8.1.01,
8.2.00, and 8.2.01 as you must apply a hot fix to continue patching.
Error: Windows Patch Source failed to update the repository with the latest
downloaded Shavlik XML file.
Cause: Shavlik has upgraded the certificates, if you are not getting new patches you
need to upgrade WPS.
BMC Tech Bulletin: http://documents.bmc.com/supportu/documents/69/70/396970/396970.pdf

4. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
WPS Update details – Windows Patch Source
You can apply these hotfixes to only version 8.0.00, 8.1.01, 8.2.00, and 8.2.01 of the product.
To install the 8.2.01.001c hotfix
Obtain the 8.2.01.001c hotfix channel from one of the following locations:
http://products.marimba.com:80/Hotfixes/Patch_Management/8201001c/WindowsPatchSource
http://products.marimba.com/Archive/8201/WindowsPatchSource
http://products.marimba.com/Current/Version8/WindowsPatchSource
To install the 8.2.00.004b hotfix
Obtain the 8.2.00.004b hotfix channel from one of the following locations:
http://products.marimba.com:80/Hotfixes/Patch_Management/8200004b/WindowsPatchSource
http://products.marimba.com/Archive/8200/WindowsPatchSource
To install the 8.1.01.009d hotfix
Obtain the 8.1.01.009d hotfix channel from one of the following locations:
http://products.marimba.com:80/Hotfixes/Patch_Management/8101009d/WindowsPatchSource
http://products.marimba.com/Archive/8101/WindowsPatchSource
To install the 8.0.00.006c hotfix
Obtain the 8.0.00.006c hotfix channel from one of the following locations:
http://products.marimba.com:80/Hotfixes/Patch_Management/8000006c/WindowsPatchSource
http://products.marimba.com/Archive/8000/WindowsPatchSource

5. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
JVM update details
BBCA is using JRE 1.6 now, Moving to JRE 1.7
Blocker - application packages must be upgraded on a 1.7 base JRE system
Option 1 - update all channels with auto upgrader channel (set source/dest)
Option 2 - explain more here please?
Tuners before 8.2.00 or before will be unaffected?
Defect #
Nitish -
I want to confirm you all that we have addressed this in infrastructure Service
itself. Customers don’t have to upgrade packages for 8.2.02 tuner.
So to summarize, A customer doesn’t have to worry about package upgrades
when they move to 8.2.02. Infrastructure Service is capable of hosting any older
package version over 1.7 JRE.

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Configuration Management – User Group (formerly: Marimba Users Group)
Dec 2012 discussions
Michael@bct
8101 to 8201 schema upgrade scripts for MSSQL
Notes - completing via the sql interface not webgui, plugins are shut down
error - Msg 213, Level 16, State 1, Line 2
Column name or number of supplied values does not match table definition.
Incident #ISS04058283
John @ Belmont
WPS Downloading quicktime issue -
1 patch coming down corrupt
Incident #
Devendra = come up with best practice for Current inventory accuracy, how to you keep high level of accuracy
I will send a request for this info in the Dec minutes to prepare for Jan meeting

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Configuration Management – User Group (formerly: Marimba Users Group)
Patch Dashboard demo / feedback
Patch Dashboard Features demo, below are the feedbacks that are received from customers
end on the December 2012 CMUG call.
a) Need to add “My Severity” (Customer Severity) option in dashboard filter UI drop-down.
b) Need to show filter UI components based on the User Role.
c) In Host Status compliance report, need to show the reason for status “Tried and failed” and “Reboot
Pending” .
(i.e. Need to capture Error Code and Error Description details for failed patches)
d) Patch Deployments - Ageing Report Chart, Interval days needs to be configurable (Because Patch
Deployments in production will be carried out after seeing success ratio in Lab environment).
e) In PDB tabular reports, they have expected Export CSV. (This was already planned and decided
to take it in next release).

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Configuration Management – User Group (formerly: Marimba Users Group)
8.2.02 Infrastructure Service - Includes new lightweight Tuner Admin
I have placed the 8.2.02 infrastructure service channel at the following location
ftp://ftp.remedy.com/outgoing/BBCA8202.rar
The TB below provides instruction for use.
http://cm-ug.com/files/mrbLWTA.PDF

9. Software Self-Service for BCA

10. The Software Self-Service Problem
• Help desk volume & costs due to common application
installation, update and repair issues can be
significantly reduced via enterprise software self-
service
• End-users will have a better experience in many cases
if they are able to solve common problems on their
own via a simple to use interface
• BCA has historically offered only limited options
10

11. History of BCA Software Self-Service
Time Product Result
Late nineties Marimba Channel Mgr Limited self-service usage
2003-2004-ish Marimba Web Channel Mgr Limited self-service usage
2006 Marimba Web Channel Mgr: Specialized self-service usage
Specific Customers Upgrades
2008-ish BCA to SRM self-service integration Minimal adoption, no BMC
improvement/development
2012 Belmont Delivers First Version of Vastly improved and
Self Service Portal™ generalized BCA-specific
offering
Future Belmont Self Service Portal™ 2.0 Addition of new features
based on customer feedback
11

12. Self Service Portal Benefits
Benefit Description
Reduce help desk cost Push common app repair & installation to end users
Reduce admin overhead Push common app distribution tasks to end users
Extend BCA investment Enhance long-term return on investment in BCA:
extend life and value
Provide  QoS to end users Give users the control they want
Show enterprise value with Rapid deployment, instant ROI
minimal effort
Ease of Catalog Management Ease compliance & reduce administrative overhead
12

13. Self Service Portal Features
Item Description
Supports BCA version X.X Tested for BCA version 8.x
Performance enhancements Fast load-time; display of large app libraries
Integrated w/ Policy Display available channels; optional dis-allow
removal of subscribe-persist channels
Batch operations Run multiple operations together, eg. “update all”
Enhanced sorting Improved, more flexible GUI design
Enhanced categorization Organize channels by admin-defined roles
Branding Brand control for your organization
Application repair on demand Push application fix effort to the end-user
End user update awareness Allows end users to see when updates are available
for their applications
User controlled timing Allow users to control timing of installs / updates
13

14. Rapid Deployment
• Minimal configuration required
• Deployed in minutes (literally)
• Customizable
• Easily brand-able
• Automatically integrated w/ Policy Service
• Integrated end-user help
14

15. Want to learn more?
Contact us:
Joe Doherty – joe@belmont-ss.com
Or
Wilkie McKelvey – wilkie@belmont-ss.com
Belmont Software Services
www.belmont-ss.com
15

16. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG – Mailing List
› User Email Group:
– Sign up for the group email and subgroup emails here: http://Subscribe.CM-UG.com
© Copyright January 15, 2013 Chris@CM-UG.com

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Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG - User Interaction
Join the LinkedIn Group = http://www.linkedin.com/groups?gid=1774296
© Copyright January 15, 2013 Chris@CM-UG.com

18. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG - User Interaction
› BMC Developer Network
Please register an account on the new BMC developer network.
These forums are very nice and provide a single place now for all BMC products.
BBCA Forums
© Copyright January 15, 2013 Chris@CM-UG.com

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Configuration Management – User Group (formerly: Marimba Users Group)
Marimba Jobs
› Jobs.CM-UG.com
I know of a few app package
jobs right now
Message Me
› Look for CM
related positions
› Post Req’s for CM
related positions
© Copyright January 15, 2013 Chris@CM-UG.com

20. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Upcoming CM-UG Events
Potential Meeting Topics/Demos
Open to presentations from CM-UG Members and Vendors.
– Member Presentations:
– Stopping channel shopping (Josh L) Suggest a topic:
– Custom inventory scanning (Jason M)
– Custom Reporting interfaces
– Custom ARS interfaces If you have a topic you
would like to discuss as a
– Vendor Presentations:
monthly feature please
– Marimba 8.2 Roadmap (BMC)
– AdminStudio Info (Flexera) send an email to
– Marimba/Matrix42 VDI Solutions Chris@CM-UG.com
– BMC Product Roadmaps
© Copyright January 15, 2013 Chris@CM-UG.com

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Configuration Management – User Group (formerly: Marimba Users Group)
BMC Consulting
Consulting.CM-UG.com
Find the best consultants for your next BMC project.
© Copyright January 15, 2013 Chris@CM-UG.com

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Configuration Management – User Group (formerly: Marimba Users Group)
BMC ADDM Users group
If you are actively using or just interested in BMC ADDM please join the ADDM UG
http://addm.cm-ug.com
Meets 3rd Weds of each month
at 11:00 AM Central.
© Copyright January 15, 2013 Chris@CM-UG.com