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CONVERSATIONAL
ETIQUETTES
ENL 1112 - WEEK 2
Definition of
Conversational Etiquettes
Etiquette in simpler words is defined as good
behavior which distinguishes human beings
from animals. It is the way they carry
themselves in the society.
It is essential for an individual to behave in a
responsible manner acceptable to the society.
People around us must not feel embarrassed
by our behavior. One should not behave
irrationally or illogically in public.
Definition of
Conversational Etiquettes
Conversational etiquettes are defined as
manners when interacting in a conversation.
It is the set of rules of what to and what not to
do when you are participating in a
conversation with another individual.
Contents of Conversational
Etiquettes
A Greetings
B Leave-Taking
C Making Requests
D Responding to Requests
Greetings
1.
A greeting is one of the basic functions of
communication and triggers positive
conversations. It helps us connect to people at
a more personal level.
Greetings
1.
It is an act of communication in which human beings
intentionally make their presence known to each
other, to show attention to, and to suggest a type of
relationship (usually friendly) or social status (formal
or informal) between individuals or groups of
people coming in contact with each other.
There are two methods of greetings: Formal and
informal greeting.
Greetings
1.
Examples of formal
greetings are:
Hello!
Hi there!
Good morning
Good afternoon
Good evening
It’s nice to meet you
It’s a pleasure to meet you
1.
2.
3.
4.
5.
6.
7.
Greetings
1.
Examples of informal greetings are:
Hi!
Hey, Heya or Hey there!
Morning!
How are things?
What's new?
It's good to see you!
Good day!
Howdy!
1.
2.
3.
4.
5.
6.
7.
8.
9. What's up?
10. How's it going?
11. What's happening?
12. What's the story?
13. Yo!
Importance of
Greetings
Greeting is very important. When you geet a person, you massage their ego,
you show respect, give them a sense of belonging, and an air of importance.
Greeting doesn’t really take anything away from you. Rather, it makes you a
likeable person, and one who can safely be termed respectful.
Greeting a person doesn’t really make them your superior, or make you
inferior to them. It is just a courtesy, that fine-tunes the personality of
individuals.
Importance of
Greetings
It’s an ice-breaker/conversation starter.
It's the best way to start any conversation with a
person you've just met. It also reduces awkwardness
as everyone is waiting for everyone else to greet
them first.
Importance of
Greetings
Greeting someone is courteous.
Polite greeting could be the very thing that makes
someone else’s day – just that small human
connection can make a world of difference. It’s not
just about showing other people that you are polite
and courteous
Importance of
Greetings
Greeting establishes a friendly environment.
Greeting others makes people warm to you. It can
make people relax and realize that there is nothing
to be uncomfortable about.
Importance of
Greetings
A greeting can establish or maintain a
relationship.
A greeting is the starting point of many new
relationships. A simple “hello” can turn a stranger
into a possible friend. If you want to be open to
meeting new people and striking up new friendships
or relationships, be open to greeting people, and
don’t be afraid to be the one to say hello first.
Importance of
Greetings
Creates a good impression.
Every greeting opportunity you have gives you a
chance to show respect for other people, and it
shows you in a positive light. Greeting someone is
not just about empty words. It is an
acknowledgment of someone’s presence and shows
that you notice them and are open to further
communication if need be.
2. Leave-Taking
Leave-taking is how you excuse yourself in
the middle of a conversation with someone
else. Even if you need to leave, you need to
know the proper and polite ways in excusing
yourself from a conversation.
2. Leave-Taking
Good bye
See you tomorrow
See you later
See you next... (week, day, month, etc)
Sorry, I have to go now
I'll talk to you later
It's been nice talking to you
I think I must go now
Let's hope we meet again soon
Examples of leave-taking phrases you can use are:
Importance of Leave-
Taking
In any language, saying goodbye at the end of a
conversation or when leaving a group is polite. It lets
the other party know that you respect them, and it
makes your leave less abrupt.
Activity
Answer the exercise sheet I have provided.
You will be given 10 minutes to finish it.
3. Making Requests
Making requests means you are asking
something from someone or asking someone
to do something for you. Whether your
request will be granted or not depends on the
person you are requesting. Thus you need to
request convincingly so that the person
happily accepts your request.
3. Making Requests
3. Making Requests
4. Responding to
Requests
To respond to a request, you can say:
1) Yes
2) No
3) Maybe
4) I don't know
4. Responding to Requests
4. Responding to Requests

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1112 W2.pdf

  • 2. Definition of Conversational Etiquettes Etiquette in simpler words is defined as good behavior which distinguishes human beings from animals. It is the way they carry themselves in the society. It is essential for an individual to behave in a responsible manner acceptable to the society. People around us must not feel embarrassed by our behavior. One should not behave irrationally or illogically in public.
  • 3. Definition of Conversational Etiquettes Conversational etiquettes are defined as manners when interacting in a conversation. It is the set of rules of what to and what not to do when you are participating in a conversation with another individual.
  • 4. Contents of Conversational Etiquettes A Greetings B Leave-Taking C Making Requests D Responding to Requests
  • 5. Greetings 1. A greeting is one of the basic functions of communication and triggers positive conversations. It helps us connect to people at a more personal level.
  • 6. Greetings 1. It is an act of communication in which human beings intentionally make their presence known to each other, to show attention to, and to suggest a type of relationship (usually friendly) or social status (formal or informal) between individuals or groups of people coming in contact with each other. There are two methods of greetings: Formal and informal greeting.
  • 7. Greetings 1. Examples of formal greetings are: Hello! Hi there! Good morning Good afternoon Good evening It’s nice to meet you It’s a pleasure to meet you 1. 2. 3. 4. 5. 6. 7.
  • 8. Greetings 1. Examples of informal greetings are: Hi! Hey, Heya or Hey there! Morning! How are things? What's new? It's good to see you! Good day! Howdy! 1. 2. 3. 4. 5. 6. 7. 8. 9. What's up? 10. How's it going? 11. What's happening? 12. What's the story? 13. Yo!
  • 9. Importance of Greetings Greeting is very important. When you geet a person, you massage their ego, you show respect, give them a sense of belonging, and an air of importance. Greeting doesn’t really take anything away from you. Rather, it makes you a likeable person, and one who can safely be termed respectful. Greeting a person doesn’t really make them your superior, or make you inferior to them. It is just a courtesy, that fine-tunes the personality of individuals.
  • 10. Importance of Greetings It’s an ice-breaker/conversation starter. It's the best way to start any conversation with a person you've just met. It also reduces awkwardness as everyone is waiting for everyone else to greet them first.
  • 11. Importance of Greetings Greeting someone is courteous. Polite greeting could be the very thing that makes someone else’s day – just that small human connection can make a world of difference. It’s not just about showing other people that you are polite and courteous
  • 12. Importance of Greetings Greeting establishes a friendly environment. Greeting others makes people warm to you. It can make people relax and realize that there is nothing to be uncomfortable about.
  • 13. Importance of Greetings A greeting can establish or maintain a relationship. A greeting is the starting point of many new relationships. A simple “hello” can turn a stranger into a possible friend. If you want to be open to meeting new people and striking up new friendships or relationships, be open to greeting people, and don’t be afraid to be the one to say hello first.
  • 14. Importance of Greetings Creates a good impression. Every greeting opportunity you have gives you a chance to show respect for other people, and it shows you in a positive light. Greeting someone is not just about empty words. It is an acknowledgment of someone’s presence and shows that you notice them and are open to further communication if need be.
  • 15. 2. Leave-Taking Leave-taking is how you excuse yourself in the middle of a conversation with someone else. Even if you need to leave, you need to know the proper and polite ways in excusing yourself from a conversation.
  • 16. 2. Leave-Taking Good bye See you tomorrow See you later See you next... (week, day, month, etc) Sorry, I have to go now I'll talk to you later It's been nice talking to you I think I must go now Let's hope we meet again soon Examples of leave-taking phrases you can use are:
  • 17. Importance of Leave- Taking In any language, saying goodbye at the end of a conversation or when leaving a group is polite. It lets the other party know that you respect them, and it makes your leave less abrupt.
  • 18. Activity Answer the exercise sheet I have provided. You will be given 10 minutes to finish it.
  • 19. 3. Making Requests Making requests means you are asking something from someone or asking someone to do something for you. Whether your request will be granted or not depends on the person you are requesting. Thus you need to request convincingly so that the person happily accepts your request.
  • 22. 4. Responding to Requests To respond to a request, you can say: 1) Yes 2) No 3) Maybe 4) I don't know
  • 23. 4. Responding to Requests
  • 24. 4. Responding to Requests