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communication skills
must for every one
introduction
 In organizations, it is necessary to communicate with
different sub-groups and overcome difficulties in effective
communication.
 It is necessary to ensure that communications between
individuals the various sub-cultures serve to meet the
mission and goals of the organization.
 Communications training can assist us to develop the
ability to perceive how various individuals and subgroups
relate to each other and make appropriate creations.
Know what communication really is.
 Communication is the process of transferring
signals/messages between a sender and a receiver
through various methods (written words, nonverbal
cues, spoken words). It is also the mechanism we use to
establish and modify relationships.
Have courage to say what you think.
 Be confident in knowing that you can make worthwhile
contributions to conversation.
 Take time each day to be aware of your opinions and
feelings so you can adequately convey them to others.
 Individuals who are hesitant to speak because they do not
feel their input would be worthwhile need not fear.
 What is important or worthwhile to one person may not be
to another and may be more so to someone else.
Practice.
 Developing advanced communication skills begins with
simple interactions.
 Communication skills can be practiced every day in
settings that range from the social to the professional.
 New skills take time to refine, but each time you use
your communication skills, you open yourself to
opportunities and future partnerships.
Make eye contact.
 Whether you are speaking or listening, looking into the
eyes of the person with whom you are conversing can
make the interaction more successful.
 Eye contact conveys interest and encourages your
partner to be interested in you in return.
Don’t send mixed messages.
 Make your words, gestures, facial expressions and tone
match. Disciplining someone while smiling sends a
mixed message and is therefore ineffective.
 If you have to deliver a negative message, make your
words, facial expressions, and tone match the message.
Be aware of what your body is saying.
 Body language can say so much more than a mouthful
of words.
 An open stance with arms relaxed at your sides tells
anyone around you that you are approachable and open
to hearing what they have to say.
Constructive attitudes and beliefs.
 The attitudes you bring to communication will have a
huge impact on the way you compose yourself and
interact with others.
 Choose to be honest, patient, optimistic, sincere,
respectful, and accepting of others. Be sensitive to other
people's feelings, and believe in others' competence.
Develop effective listening skills.
 Not only should one be able to speak effectively, one
must listen to the other person's words and engage in
communication on what the other person is speaking
about.
 Avoid the impulse to listen only for the end of their
sentence so that you can blurt out the ideas or memories
your mind while the other person is speaking.
Enunciate your words.
 Speak clearly and don’t mumble. If people are always
asking you to repeat yourself, try to do a better job of
articulating yourself in a better manner.
Pronounce your words correctly.
 People will judge your competency through your
vocabulary. If you aren’t sure of how to say a word,
don’t use it.
Use the right words.
 If you’re not sure of the meaning of a word, don’t use it.
Grab a dictionary and start a daily habit of learning one
new word per day. Use it sometime in your
conversations during the day.
Slow your speech down.
 People will perceive you as nervous and unsure of
yourself if you talk fast. However, be careful not to slow
down to the point where people begin to finish your
sentences just to help you finish.
Develop your voice.
 A high or whiny voice is not perceived to be one of
authority. In fact, a high and soft voice can make you
sound like prey to an aggressive co-worker or make
others not take you seriously.
 Begin doing exercises to lower the pitch of your voice.
Try singing, but do it an octave lower on all your
favorite songs. Practice this and, after a period of time,
your voice will begin to lower.
Use appropriate volume.
 Use a volume that is appropriate for the setting. Speak
more softly when you are alone and close. Speak louder
when you are speaking to larger groups or across larger
spaces.
By
L.A.G.K.Koundinya

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Communication skills

  • 2. introduction  In organizations, it is necessary to communicate with different sub-groups and overcome difficulties in effective communication.  It is necessary to ensure that communications between individuals the various sub-cultures serve to meet the mission and goals of the organization.  Communications training can assist us to develop the ability to perceive how various individuals and subgroups relate to each other and make appropriate creations.
  • 3. Know what communication really is.  Communication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships.
  • 4. Have courage to say what you think.  Be confident in knowing that you can make worthwhile contributions to conversation.  Take time each day to be aware of your opinions and feelings so you can adequately convey them to others.  Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear.  What is important or worthwhile to one person may not be to another and may be more so to someone else.
  • 5. Practice.  Developing advanced communication skills begins with simple interactions.  Communication skills can be practiced every day in settings that range from the social to the professional.  New skills take time to refine, but each time you use your communication skills, you open yourself to opportunities and future partnerships.
  • 6. Make eye contact.  Whether you are speaking or listening, looking into the eyes of the person with whom you are conversing can make the interaction more successful.  Eye contact conveys interest and encourages your partner to be interested in you in return.
  • 7. Don’t send mixed messages.  Make your words, gestures, facial expressions and tone match. Disciplining someone while smiling sends a mixed message and is therefore ineffective.  If you have to deliver a negative message, make your words, facial expressions, and tone match the message.
  • 8. Be aware of what your body is saying.  Body language can say so much more than a mouthful of words.  An open stance with arms relaxed at your sides tells anyone around you that you are approachable and open to hearing what they have to say.
  • 9. Constructive attitudes and beliefs.  The attitudes you bring to communication will have a huge impact on the way you compose yourself and interact with others.  Choose to be honest, patient, optimistic, sincere, respectful, and accepting of others. Be sensitive to other people's feelings, and believe in others' competence.
  • 10. Develop effective listening skills.  Not only should one be able to speak effectively, one must listen to the other person's words and engage in communication on what the other person is speaking about.  Avoid the impulse to listen only for the end of their sentence so that you can blurt out the ideas or memories your mind while the other person is speaking.
  • 11. Enunciate your words.  Speak clearly and don’t mumble. If people are always asking you to repeat yourself, try to do a better job of articulating yourself in a better manner.
  • 12. Pronounce your words correctly.  People will judge your competency through your vocabulary. If you aren’t sure of how to say a word, don’t use it.
  • 13. Use the right words.  If you’re not sure of the meaning of a word, don’t use it. Grab a dictionary and start a daily habit of learning one new word per day. Use it sometime in your conversations during the day.
  • 14. Slow your speech down.  People will perceive you as nervous and unsure of yourself if you talk fast. However, be careful not to slow down to the point where people begin to finish your sentences just to help you finish.
  • 15. Develop your voice.  A high or whiny voice is not perceived to be one of authority. In fact, a high and soft voice can make you sound like prey to an aggressive co-worker or make others not take you seriously.  Begin doing exercises to lower the pitch of your voice. Try singing, but do it an octave lower on all your favorite songs. Practice this and, after a period of time, your voice will begin to lower.
  • 16. Use appropriate volume.  Use a volume that is appropriate for the setting. Speak more softly when you are alone and close. Speak louder when you are speaking to larger groups or across larger spaces.