Cuscapi Outsourcing launched a new call center business to support 20 food and beverage clients. They needed a reliable and scalable VoIP solution to handle high call volumes. Tests of other solutions found instability. EzyTouch by 1001tech IPvox met Cuscapi's requirements in a 3-week pilot. It enabled successful launch and growth, serving additional clients. Key benefits included timely management reports, operational efficiency to scale as needed, and cost savings.