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Agenda
-  Introductions
-  Conduct a poll
-  Introduce the “Ten Tips”
-  Virtual Learning Trends and Walkthrough
-  Best Practices: How to constantly interact with
your learners to keep them engaged
-  Q & A



                                        #CLOwebinar
Introduction

Purpose
 Present thoughts, ideas and experiences on the possibilities that
 exist for effective Virtual Learning

    Process
    – Review history and current Virtual Learning assumptions
    – Outline approaches for driving an effective Virtual Learning
      solution
    – Share relevant techniques and examples for increasing
      capabilities to create and deliver effective Virtual Learning
      solutions



       Payoff
          Increased awareness of how you can leverage Virtual
          Learning and ensure transfer & application which lead
          to results
Ten Tips To Keep Your Audience Engaged

1. Create short sections for digestible “learning nuggets”
2. Pre classroom content and or quizzes
3. Q&A early and often, not just at the end
4. Ask questions and hand over the virtual controls
5. Leverage the annotation tools
6. Quick knowledge checks (via polls or surveys)
7. Video
8. Guest presenters
9. Create a “place” for learner engagement before and after the
session
10. Back end collaboration (e.g. Twitter and chat)



                                                    #CLOwebinar
What have we learned?
                       How Have We Evolved?

                  Individuals                          Participants
                  working                              working in
                  alone,                               “home
                  interacting                          teams”
                  with content                         applying and
                  on the                               practicing as
                  computer                             if face to
                  screen             Use of Recorded   face! Virtual
    Interactive                                             Learning
                                      webcasts and
    VideoDiscs                          podcasts            Offerings
1980                                                                               2011
                                                          Extended/Blended
                     Webinars                             Learning Offerings
                                 Individuals
 Facilitators                    learning of
 introducing                         class                              Participants
 new content                      content in                            and managers
 and holding                     advance of                             receiving
 review                           facilitated                           information pre/
 sessions with                     sessions                             post session
 class
 participants
Learning Platforms


            Not All Web-Delivered
           Experiences Are the Same

§  A Webcast is a broadcast: 1 – 100 or more;
    limited interaction
§  A Webinar is a presentation: 1 – a smaller group;
    imparts knowledge, information, etc.
§  Virtual Learning: 1 – small group; a learning
    experience that teaches new skills and behaviors

In the past, these were all viewed as the same
Apply Learning – Change Behavior


                                             Examples: WHEN TO USE:
                         s
                a ssroom
      r tual Cl
                                                When it is important to simulate a
   Vi                                           small classroom setting for immediate
                                                application of skills and practice
Facilitator-led Virtual Classroom Sessions   •  Audio Breakout Rooms – for practice,
for Small Groups                                and sharing questions/information with
•  For purposes of:                             a team and colleagues
    +  Learning new information and          •  Group Chat – Discuss consequences
       skills                                   of the learning
    +  Applying learning to current work     •  Polling - For group and self awareness
    +  Determining action to follow from     •  Video – To share wrong way and right
       session                                  way
    +  Changing behavior                     •  Results Oriented Commitment with
                                                planned follow-up
Resulting in: Similar outcomes of Face-to-
Face Learning
Experience shows that
given the right content and learning design,
it is possible to achieve learning outcomes
          with virtual learning that are
       equal to and maybe better than
        traditional classroom delivery.
Advances in interactive technology,
                Faster—more interactive,
                Greater ability to do application

Generation 3

                                                    • Interactive
         Generation 2                              whiteboards
                                                 • Monitoring of
                                                   participants
                                              • Breakout rooms
                Generation 1                  • Streaming video
                                                   • Quick polls
                   Use of Slides
Design The Solution

Design to Leverage Generation 3
Mindset and Technology
§  The learning is a process, not an event
   – Design for “white space” as well as the interactive
     experience
      –  Not optional—integral
      –  Use real situations instead of “non-real” case studies
   – Learning to support usage, NOT usage to support
     learning
      –  Critical as you cut down time from ILT sessions
§  Use the learning technology with clear intent; all
    activity is integral to the design flow and purpose
§  Know which kinds of activities will best achieve a
    particular learning objective
Interaction vs. Engagement



From a design perspective:
§  Interaction without a learning objective—is just
    interaction
§  Interaction toward a learning objective—is
    engagement
Purposeful Interactions
Virtual Delivery: The Solution

                                           Use a video cam
For the participants. . .
§  Keep learners active
§  Encourage individual input and participation
§  Use digital storytelling with images
§  Net out key learning points and expectations
§  Engage in real-world scenarios
§  Comprehension Checks
§  Use of video, polling and gaming
§  Set up environment to
    self-police and keep
    participants on their toes
                                                    12
Impact of Transfer Designs
                      on Outcomes

                      Virtual Learning Program Impact on Skill
                           and Performance Improvement


                                                                                   29%
             Skill
                                                   13%


                                                                            22%
      Performance
                                              11%


                 0%                   10%                         20%             30%

                           Training Alone   Training plus Transfer Design



Percent of participants “strongly agreeing” that the program had a positive impact


                                                                                        13
Supporting the Virtual Learning
                                     ExperienceThe Learning
                                     Transfer Model


                                                  Learner Readiness
Organizational Objectives



                             Motivation to       Motivation          Learning           Self Efficacy
                             Learn               to use              Strategy




                                                                                                        -  Organizational Results
                                                                                                        - Job Performance
                                                                                                                                    Impact
                              Assess             Prepare            Learn            Sustain
                            -  Behavioral Gaps   - Goal Setting    -  Experiential   -  Usage Review
                                                 -  Expectations   -  Modeling       -  Applications




                            Job                  Organizational        Manager         Work
                            Relevance            Alignment             Support         Environment

                                         Organizational Characteristics
Pre-Learning Example


Learner Message                                               Manager Message
                         LEADING THE SALESFORCE




                                                               Prepare your people
                                                               for the learning.

                                                               One or more of your people will attend The Counselor
                        Click here to see a full-size image
                                                               Salesperson seminar in approximately two weeks. It is
                        of what your people received.
                                                               time for you to begin supporting the learning process.
                        Salesperson E-mail on Web
                                                               Your people just received the e-mail pictured at the left.
                                                               The e-mail gives them a pre-seminar assignment.
                        Click here to download some
                        useful text for your message to        You can help by sending them an e-mail to support their
                        your people.                           learning and inviting them to meet with you to discuss
                        Sample E-mail Text                     their completed assignment. The link at the left gives
                                                               you some sample text to compose your message.




                                                                                                                15
Reinforcement/Sustainability
       Tools and Follow-up
Reinforcement Emails Follow-up
     Best Practice Webinars



                                 Application Tools Linked to
                                  the Programs/Processes
Thank you!


Celeste Mosby
Regional VP, Life Sciences
Wilson Learning Corporation
609.397.7037
celeste_mosby@wilsonlearning.com

Ben Chodor
SVP, Streaming & Virtual Events
InterCall
212.909.2550
bchodor@s57.com

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10 Tips to Engage Your Virtual Audience

  • 1. Agenda -  Introductions -  Conduct a poll -  Introduce the “Ten Tips” -  Virtual Learning Trends and Walkthrough -  Best Practices: How to constantly interact with your learners to keep them engaged -  Q & A #CLOwebinar
  • 2. Introduction Purpose Present thoughts, ideas and experiences on the possibilities that exist for effective Virtual Learning Process – Review history and current Virtual Learning assumptions – Outline approaches for driving an effective Virtual Learning solution – Share relevant techniques and examples for increasing capabilities to create and deliver effective Virtual Learning solutions Payoff Increased awareness of how you can leverage Virtual Learning and ensure transfer & application which lead to results
  • 3. Ten Tips To Keep Your Audience Engaged 1. Create short sections for digestible “learning nuggets” 2. Pre classroom content and or quizzes 3. Q&A early and often, not just at the end 4. Ask questions and hand over the virtual controls 5. Leverage the annotation tools 6. Quick knowledge checks (via polls or surveys) 7. Video 8. Guest presenters 9. Create a “place” for learner engagement before and after the session 10. Back end collaboration (e.g. Twitter and chat) #CLOwebinar
  • 4. What have we learned? How Have We Evolved? Individuals Participants working working in alone, “home interacting teams” with content applying and on the practicing as computer if face to screen Use of Recorded face! Virtual Interactive Learning webcasts and VideoDiscs podcasts Offerings 1980 2011 Extended/Blended Webinars Learning Offerings Individuals Facilitators learning of introducing class Participants new content content in and managers and holding advance of receiving review facilitated information pre/ sessions with sessions post session class participants
  • 5. Learning Platforms Not All Web-Delivered Experiences Are the Same §  A Webcast is a broadcast: 1 – 100 or more; limited interaction §  A Webinar is a presentation: 1 – a smaller group; imparts knowledge, information, etc. §  Virtual Learning: 1 – small group; a learning experience that teaches new skills and behaviors In the past, these were all viewed as the same
  • 6. Apply Learning – Change Behavior Examples: WHEN TO USE: s a ssroom r tual Cl When it is important to simulate a Vi small classroom setting for immediate application of skills and practice Facilitator-led Virtual Classroom Sessions •  Audio Breakout Rooms – for practice, for Small Groups and sharing questions/information with •  For purposes of: a team and colleagues +  Learning new information and •  Group Chat – Discuss consequences skills of the learning +  Applying learning to current work •  Polling - For group and self awareness +  Determining action to follow from •  Video – To share wrong way and right session way +  Changing behavior •  Results Oriented Commitment with planned follow-up Resulting in: Similar outcomes of Face-to- Face Learning
  • 7. Experience shows that given the right content and learning design, it is possible to achieve learning outcomes with virtual learning that are equal to and maybe better than traditional classroom delivery.
  • 8. Advances in interactive technology, Faster—more interactive, Greater ability to do application Generation 3 • Interactive Generation 2 whiteboards • Monitoring of participants • Breakout rooms Generation 1 • Streaming video • Quick polls Use of Slides
  • 9. Design The Solution Design to Leverage Generation 3 Mindset and Technology §  The learning is a process, not an event – Design for “white space” as well as the interactive experience –  Not optional—integral –  Use real situations instead of “non-real” case studies – Learning to support usage, NOT usage to support learning –  Critical as you cut down time from ILT sessions §  Use the learning technology with clear intent; all activity is integral to the design flow and purpose §  Know which kinds of activities will best achieve a particular learning objective
  • 10. Interaction vs. Engagement From a design perspective: §  Interaction without a learning objective—is just interaction §  Interaction toward a learning objective—is engagement
  • 12. Virtual Delivery: The Solution Use a video cam For the participants. . . §  Keep learners active §  Encourage individual input and participation §  Use digital storytelling with images §  Net out key learning points and expectations §  Engage in real-world scenarios §  Comprehension Checks §  Use of video, polling and gaming §  Set up environment to self-police and keep participants on their toes 12
  • 13. Impact of Transfer Designs on Outcomes Virtual Learning Program Impact on Skill and Performance Improvement 29% Skill 13% 22% Performance 11% 0% 10% 20% 30% Training Alone Training plus Transfer Design Percent of participants “strongly agreeing” that the program had a positive impact 13
  • 14. Supporting the Virtual Learning ExperienceThe Learning Transfer Model Learner Readiness Organizational Objectives Motivation to Motivation Learning Self Efficacy Learn to use Strategy -  Organizational Results - Job Performance Impact Assess Prepare Learn Sustain -  Behavioral Gaps - Goal Setting -  Experiential -  Usage Review -  Expectations -  Modeling -  Applications Job Organizational Manager Work Relevance Alignment Support Environment Organizational Characteristics
  • 15. Pre-Learning Example Learner Message Manager Message LEADING THE SALESFORCE Prepare your people for the learning. One or more of your people will attend The Counselor Click here to see a full-size image Salesperson seminar in approximately two weeks. It is of what your people received. time for you to begin supporting the learning process. Salesperson E-mail on Web Your people just received the e-mail pictured at the left. The e-mail gives them a pre-seminar assignment. Click here to download some useful text for your message to You can help by sending them an e-mail to support their your people. learning and inviting them to meet with you to discuss Sample E-mail Text their completed assignment. The link at the left gives you some sample text to compose your message. 15
  • 16. Reinforcement/Sustainability Tools and Follow-up Reinforcement Emails Follow-up Best Practice Webinars Application Tools Linked to the Programs/Processes
  • 17. Thank you! Celeste Mosby Regional VP, Life Sciences Wilson Learning Corporation 609.397.7037 celeste_mosby@wilsonlearning.com Ben Chodor SVP, Streaming & Virtual Events InterCall 212.909.2550 bchodor@s57.com