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1 – Welcoming customers with a disability
Welcome All
Welcome All
Why are we here?
• Recognise the benefits of providing excellent service to customers with a
disability
• Identify your responsibilities under the Equality Act 2010
• Identify what customers with a disability need and expect
• Adopt a positive approach to meet needs and expectations
• Welcome customers with specific needs and communicate effectively with
them
• Develop personal action plan
Actions speak louder than words
Welcome All
End the Awkward: at work
Welcome All
Just ASK
If you have the right:
• Attitude
• Skills
• Knowledge
your customers with disabilities won't be disabled by…
you

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1. Welcoming Customers with a Disability

  • 1. 1 – Welcoming customers with a disability Welcome All
  • 2. Welcome All Why are we here? • Recognise the benefits of providing excellent service to customers with a disability • Identify your responsibilities under the Equality Act 2010 • Identify what customers with a disability need and expect • Adopt a positive approach to meet needs and expectations • Welcome customers with specific needs and communicate effectively with them • Develop personal action plan
  • 3. Actions speak louder than words Welcome All End the Awkward: at work
  • 4. Welcome All Just ASK If you have the right: • Attitude • Skills • Knowledge your customers with disabilities won't be disabled by… you