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The document provides an agenda for a workshop taking place from 9am to 4:30pm, with breaks at 10:30am, 12:45pm, and 3pm. It introduces six facilitators for the event and lists the topics to be covered, including welcoming customers with disabilities, the benefits of an accessible service, adopting a positive approach, communicating effectively, improving accessibility, and making a difference.
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Welcome All: Introduction
- 2. Workshop timings • 09.00 – Morning Session • 10.30 – Break • 12.45 – Lunch • 13.30 – Afternoon Session • 15.00 – Break • 16.30 – Finish Welcome All
- 3. Introductions Let’s meet your Facilitators: Welcome All Carol Bevan Customer Services Aimee Cook Liaison Margaret Roxbrough Customer Services Marian Rixham Customer Services LouiseTurnbull 24/7 Team Julie Brett Customer Services
- 5. Welcome All Programme • Welcoming customers with disabilities • The benefits of an accessible service • Adopting a positive approach • Communicating effectively • Improving accessibility • Making a difference
- 6. Welcome All Programme • Welcoming customers with disabilities • The benefits of an accessible service • Adopting a positive approach • Communicating effectively • Improving accessibility • Making a difference