1. Total quality management (TQM) is a technique that focuses on a. using IT to develop an ongoing relationship with customers. b. improving the quality of an organizations products and services. c. increasing operating system efficiency. d. using IT to reduce the costs of product assembly processes. e. creating an output that is valuable to the customer. 2.The primary goal of flexible manufacturing is to a. create products that can be modified easily. b. repeatedly produce a standard product design. c. manage interactions among large factory teams. d. reduce the space needed for equipment. e. reduce the time required to set up production equipment. 3. What is one important way that information systems and the Internet have impacted companies? a. The value chain has become more complex and difficult to manage. b. Costs have escalated due to technology maintenance. c. More positions have become available for employees who want to handle customer interactions. d. The time to handle requests has increased . e. Suppliers are able to provide components on a just-in-time basis..