Front Office Services

1. Use of Tools, Equipment and
Paraphernalia used in Front
Office
FRONT OFFICE SERVICES

2. Identify the
different tools,
equipment and
paraphernalia in
FOS
Differentiate
tools,
equipment and
paraphernalia
in FOS
3.
Learning Target
1. 2.
Recognize the
importance of
tools, equipment
and paraphernalia
in FOS

3. Technical Terms
Is a handheld device used in
accomplishing a task
It is a set of articles or physical resources serving to equip a
person or thing
Is a miscellaneous article, especially a material needed for a
particular activity
TOOLS EQUIPMENT
PARAPHERNALIA

4. TOOLS IN FOS
01

5. BELL BOY CART
A cart used by the
bellboy to carry or
transport luggage of the
hotel guest

6. CREDIT CARD
VOUCHER HOLDER
A container for storing
voucher for future
reference and verification
during the audit

7. EQUIPMENTS IN FOS
02

8. COMPUTER
A computer is a device
that stores, retrieve and
process data. It is also
used in typing document
and storing information,
and monitoring booking
and reservations of guest.

9. PRINTER
A machine for printing
text and pictures onto
paper.

10. CASH REGISTER
An electronic device for
registering and
computing transaction
which is usually attached
to a drawer for storing
cash.

11. CASH BOX DRAWER
A cash drawer that is
connected to a receipt
printer and is triggered
to open automatically
when a cash sale is
finished.

12. BILLS DETECTOR
A machine that detects
the security features of
bank notes in order to
determine whether any
given bills is fake or
genuine.

13. CARD VERIFIER
An electronic equipment
used to validate and
process card payment.

14. CREDIT CARD
IMPRINTER
An equipment used to
copy and print credit
card information of the
guest.

15. KEY RACK
Used to store guestroom
keys. These are often
place in front desk
drawers to ensure the
safety and security of
guests.

16. KEY HOLDER
Used to hold and identify
the key room assigned.

17. GUEST FOLIO RACK
An equipment that stores
guest folios which are
arranged by guest room
numbers.

18. TELEPHONE
An equipment to place
and accept bookings
through voice call.

19. PARAPHERNALIA’S
IN FOS
03

20. LOG BOOK
A log/records of important
events in the management
and hotel operational
services. It is a daily
information about the
journey, daily private
personal events, and personal
information of guests.

21. ROOM KEY
A key given to the hotel
guest in order to open or
lock the door of their room

22. VING CARD
Is an electronic device use as
a hotel locking system for
safety and energy
management.

23. REGISTRATION FORM
This is used by hotels and
resorts in order to keep all
the information of their
visitors.

24. GUEST FOLIO
Guest folio is considered as
the master bill in the hotel
which is also known as Guest
Account Card. A guest folio
contains all transactions of
both cash and credit
occurred by each resident
guest.

25. Project Schedule
Jan
Task 1
Task 3
Task 2
Task 4
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

26. Time Topic Presenter
9:00 AM - 9:15 AM Meeting Topic 1 John
Meeting Topic 2 Anne
Meeting Topic 3 Anne
9:15 AM - 10:00 AM Meeting Topic 4 Brian
10:00 AM - 10:30 AM Meeting Topic 5 Rachel
Meeting Schedule

27. New Team Members
NAME NAME NAME
Title or Position Title or Position Title or Position

28. Project
Achievements
01
03
02
04
Elaborate on what you want to discuss.
Elaborate on what you want to discuss.
Elaborate on what you want to discuss.
Elaborate on what you want to discuss.

29. Write an original statement
or inspiring quote
— Include a credit, citation, or supporting message

30. Project Timeline
Elaborate on what you want to discuss.
02

31. O T
Opportunities Threats
What are your goals?
Are demands shifting?
How can it be improved?
What are the blockers
you're facing?
What are factors outside
of your control?
S W
Strengths Weaknesses
What are you doing well?
What sets you apart?
What are your good qualities?
Where do you need to improve?
Are resources adequate?
What do others do
better than you?

32. Phase 1 Phase 3
Phase 2
Project
Timeline
Elaborate on what
you want to discuss.
MONDAY
23
Elaborate on what
you want to discuss.
WEDNESDAY
25
Elaborate on what
you want to discuss.
TUESDAY
24

33. Task Plan 1 Plan 2 Plan 3 Plan 4
Describe your task 1
Describe your task 2
Describe your task 3
Task Checklist

34. Status Report
Elaborate on what you want to discuss.
03

35. Schedule Describe the status of this category
Resourcing Describe the status of this category
Budget Describe the status of this category
Risks Describe the status of this category
Benefit Describe the status of this category
Status
Report

36. Project Progress
60% 80% 35%
Elaborate on what
you want to discuss.
Elaborate on what
you want to discuss.
Elaborate on what
you want to discuss.
PROJECT 1 PROJECT 2 PROJECT 3

37. Upcoming Report
Elaborate on what you want to discuss.
04

38. ADD A MAIN POINT ADD A MAIN POINT ADD A MAIN POINT
Briefly elaborate on
what you want to discuss.
Briefly elaborate on
what you want to discuss.
Briefly elaborate on
what you want to discuss.
Upcoming Report

39. Project Landscape
DIFFICULT TO USE
EASY TO USE
INSUFFICIENT
EFFICIENT
Competitor Name
Your solution
Competitor Name
Competitor Name

40. Elaborate on what
you want to discuss.
GOAL 1 GOAL 3
Elaborate on what
you want to discuss.
Elaborate on what
you want to discuss.
GOAL 2
Our Goals

41. Write a closing statement or call-to-action here.
THANK YOU

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