The document outlines the key concepts of social work including definitions of social work, roles and functions of social workers, approaches and goals in social work practice, and characteristics that make social work a profession. It also discusses social work intervention at the micro, mezzo, and macro levels and covers topics such as theories, ethics, communication skills, and public assistance.

1. MPU 3222
SOCIAL WORK
SKILL

2. SYLLABUS
∞ NOTE 1 : INTRODUCTION TO SOCIAL WORK
∞ NOTE 2 : THEORIES ON SOCIAL WORK PRACTICE
∞ NOTE 3 : PUBLIC ASSISTANCE AND SOCIAL
WELFARE
∞ NOTE 4 : EFFECTIVE COMMUNICATION IN SOCIAL
WORK
∞ NOTE 5 : VALUES AND ETHICS

3. INTRODUCTION
TO SOCIAL WORK
Δ What is social
work?
Δ Functions and roles
of social worker

4. WHAT IS SOCIAL WORK?
"An activity that helps individuals,
groups and communities with the goal
of enhancing their social function to
meet social needs and creating a
conducive situation to achieve those
goals".
(Morales & Sheafor, 2004)

5. WHAT IS SOCIAL WORK?
The professional activity of helping individuals,
groups, families, organizations, and communities to
enhance or restore their capacity for functioning
Work with clients and coming in at a time of time;
need for encouragement or make changes in life
Helpful to know that there is a source or person that
there is to help in time of need

6. A DEFINITION OF SOCIAL
WORK
Social work practice consists of the professional application of
social work values, principles, and techniques to one or more of
the following ends:
Helping people obtain tangible services (such as housing, food,
income)
Providing counseling and psychotherapy with individuals,
families, and groups
Helping communities of groups provide or improve social and
health services
Participating in relevant legislative process

7. SOCIAL WORKER
Social worker are highly trained and
experienced professionals who help
individuals and families and groups to restore
or enhance their capacity for social
functioning and work to create societal
conditions that support communities in needs.
CLIENTS
The term clients used inclusively to refer to
individuals, families, groups, organizations,
and communities.

8. NATURE OF SOCIAL
WORK
A commitment for social betterment
A goal to enhance social function
Action oriented
An application to human diversity
A versatile practice perspective

9. CHARACTERISTICS OF
SOCIAL WORK
Professional service
Based on scientific knowledge
Humanitarian philosophy
Solution to psych-social problems
Helping activity
Social activity
Liaison activity

10. UNIQUE
CHARACTERISTICS OF
SOCIAL WORK
1) Focus on overall change to individuals.
2) Profession of human relationships with surrounding that
affects one's capabilities.
3) Social work interventions focus on family factors in
influencing individual changes.
4) Social work interventions make full use of existing
resources around the community before getting them
from outside parties.
5) Social work uses a supervisory process to ensure that
clients have a place to rely on throughout the
intervention process.

11. UNIQUE
CHARACTERISTICS OF
SOCIAL WORK
(CONT.)
6) The process of social work intervention focuses on 3 main
processes:
a) Casework
b) Groupwork
c) Organization of Community
7) Having professional bodies who recognize social worker
such as Council on Social Work Education (CSWE) and
National Association of Social Worker (NASW).
8) Relationship between social worker and client is the main
element in social work intervention process.
9) Help the client so that eventually the client will be able to
help himself and also the people around him.
10) Using multiple concept orientations in the intervention
process.
11) Self affirmation is done by the client himself.

12. CASE STUDY (SUSAN
DUNN):
What’s the client’s problem(s)?
•Needs a safe place to
stay/transportation (history of
physical abusive)
•Had no money of her own
•Husband’s alcohol abuse
•Access client problems (intimate
partner violence, lack of
transportation and place to stay,
financial abuse, no access to
shared income, alcohol abuse)
What does the Social Worker do?
•The Social Worker quickly assesses
the situation (asking questions);
assessment is ongoing; specific
questions to ask or off top head to
identify questions (Crisis Helpline)
•Access quickly if there is immediate
danger or harm/Offers to call the
police
•Domestic violence?
•Asks about family support (can you
get to safe place)
•Immediate medical attention
(arm was hurting/possible
fracture? From spouse)

13. CASE STUDY (SUSAN
DUNN):
What does the clients
economic status impact
services?
•Services are provided regardless
of economic status
•When there is intimate partner
status, religion, race, status we
are in position to get client to
get to safe space and how to
maintain own personal safety
and/or children
Ultimately, what does the social worker
do for the client?
•She fostered self-determination; did not
press or force her; no matter how much
we want different, we cannot impose own
personal beliefs onto client
•She remained with Susan until she was
seen by the medical practitioner (Safe
Haven)
•Two young children taken to be distracted
and to give parent time to collect
themselves and talk to social worker
•She assisted her with filing the police
report
•Once seen by doctor and children were
safe; change mind to file a police report

14. SOCIAL WORK
COMPONENT
According to Morales and Sheafor (2004), the main
purposes of social work include:
Components
(Purposes)
Caring Curing Changing

15. CARING
 Improve the quality of life.
 Provides a sense of comfort and safety.
 Help given to those who are less fortunate in
facing difficulties.
 Social workers serve as leaders - create the
necessary services.

16. CURING
α It is the basis of social services, depending
on the needs (group / individual therapy)
α It requires cooperation between clients and
Social Workers.
α Social Workers need to:
 Help clients actively participate in
changes based on targeted goals.
 Evaluate individual factors and
environments that can help changes.

17. CHANGING
Social workers are actively involved in the
formation of a national social policy.
Reorganize existing laws and regulations.
The transformation will ensure social workers
are more attentive, responsive to human
needs, capable of changing and improving the
client's quality of life.

18. "Social worker assistance is
not limited to counseling and
financial assistance".
"Social workers should be the
driving force for the change in
the client's social environment
involved".
"Social workers need
knowledge and skills".
Jane Addams
(Nobel Peace
Prize Awardee)

19. SOCIAL WORKER
Employee:
According to Kamus Dewan 4th Edition, workers bring people
who work (usually to get paid or earn money), the person who
holds an office (in the public or private).
Social worker:
Social workers are those who are involved in a job similar to
professionals, whose expertise is more important than
altruism. (Altruism is a concern for the welfare of others
without regard for yourself)

20. SOCIAL WORKER
 Individuals involved with charitable work
- recovery - prevention.
 Be sympathetic and empathy to clients.
 Trained to work together in groups,
improve social relationships and
integrate communities.
 Coordinate resources to help
individuals.

21. SOCIAL WORKER
 Provides explanations regarding
problems and recommends
alternative actions.
 Individuals who share their
knowledge, skills and adapt them
when working with clients.

22. SOCIAL WORK
OBJECTIVES/GOALS
Skidmore & Thackery (2000)
Social work aims to raise self
empowerment to meet personal needs
and social welfare.

23. National Association of Social Works
(NASW)
SOCIAL WORK
OBJECTIVES/GOALS
Improving the
social functioning of
individuals,
families, groups,
organizations and
communities
Connecting clients
with available
resources
Promote social
justice by
improving social
policies
Improve the ability
of social services
to clients

24. OBJECTIVES / GOALS
ASSOCIATION OF
SOCIAL WORKERS
Increasing the level of problem solving, control and also
develop human capacity or capability.
Introducing humane system operating effectively to equip
people with resources and services.
Equip the human relationship with system resources and
opportunities their services.
Promote social justice through the development of social policy

25. SOCIAL WORK VALUES
Servic
e
Social
justice
Integrity
Dignity &
worth of
the person
Importance
of
human
relationships
Competen
ce

26. SOCIAL WORK
PRINCIPLES

27. SCOPE OF
SOCIAL WORK
Public assistance
Social insurance
Family services
Child welfare services
Welfare services for women
Welfare for disabled
Worker's welfare
Community welfare services
Medical social work
International social work

28. ROLES OF SOCIAL
WORKER
To fulfill roles for society development, social worker
needs to use various types of knowledge and skills
to ensure positive effects. In general, there are three
main approaches in social work field:
1. Micro (Individual, family)
2. Messo (Group)
3. Macro (Community, society)

29. SOCIAL WORK
FUNCTIONS
1. Increase social function of individual, family, group, organization,
and community.
2. Connect client with necessary resources
a) Helping the client to identify the best resources and effectively
solve the problems
b) Explain the services and policies related to resources to the
client
c) Improve level of communication in society with professional
workers in order to enhance living quality
3. Increase the effectiveness of human operational system which
giving service and resources.
a) Program developer
b) Supervisor
c) coordinator
d) Advisor

30. FUNCTIONALITY IN
SOCIETY
1. Social status functionality means the
ability to behave and correlate all people
behavior
2. Social functionality in religion is called as
a relationship between human and
extraordinary power
3. Relationship of human and science is a
structure involving social relationship with
new knowledge search.

31. WHAT MAKES SOCIAL WORK A
PROFESSION?
What are the characteristics of a social work that qualifies it to
be considered a profession?
•Code of ethics: A formal statement that provides both the core
values of the profession and the practice competencies in
keeping with the core values.
•Expertise (body of knowledge and skills): Professional body of
knowledge and evidence-based practice
•University education (bachelors and masters,
etc.): Expectation that all professional degrees be granted by
accredited schools of social work.

32. WHAT MAKES SOCIAL WORK A
PROFESSION? CONT.
•Status and income (prestige & compensation): Expectation of
professional respect and regard by society as well as income
based on one’s professional training.
•Specializations: As evidenced in accredited Masters’ and
Doctoral programs
•Professional autonomy (exams, licensure, continuing education,
professional boards, professional organizations): Professional
education, training, organizations, and licensing boards.
•Protection for consumers (the code of ethics, sanctions for
unprofessional behaviors): State oversight of the examination
process for clinical social workers and administering of sanctions
in the event of code of ethics violations.

33. INTERVENTION IN
SOCIAL WORK
1. Intervention of Micro Level
2. Intervention of Middle Level
3. Intervention of Macro Level
4. Intervention with Social Work
Profession