1 Estée Lauder Companies, I n c . —2 0 0 8
Sharynn To m l i n
Angelo State University
E L
www.ELCompanies.com
Based in New York City, Estée Lauder is a manufacturer and marketer of four cos-
metic product lines: 1) skin care, 2) makeup, 3) fragrances, and 4) hair care products.
These products are sold in over 130 countries and territories under brand names that
include Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, MAC, Bobbi
B r own, La Mer, Aveda, Jo Malone, Bumble and Bumble, Darphin, Rodan + Fields,
American Beauty, Flirt!, Good Skin and Grassroots. Estée Lauder also has global licenses
for fragrances and cosmetics sold under brand names that include Tommy Hilfiger, Donna
Karan, Michael Kors, Donald Trump, Sean John, Missoni, and Daisy Fuentes. Estée
Lauder announced in June 2007 that it might acquire skin care company Murad Inc., based
in El Segundo, California. Murad sells skin care products and dietary supplements on the
Internet and via infomercials, and also in spas and stores such as Sephora and Bath and
Body Works. Estée Lauder’s final 2007 sales increased 7 percent to $7.037 billion.
E s tée Lauder sells its products mainly through upscale department stores, specialty
retailers, upscale perfumeries and pharmacies, and prestige salons and spas. In addition, its
products are sold in freestanding company - owned stores and spas as well as its own and other
authorized retailers’ Web sites. You can also find Estée Lauder products for sale at stores on
cruise ships, on television direct marketing channels, and at in-flight and duty-free shops.
Estée Lauder’s range of skincare products for women and men include moisturizers,
creams, lotions, cleansers, sunscreens, and self-tanning products, a number of which are
developed for use on particular areas of the body, such as the face, the hands, or around the
eyes. Skincare products account for about 37 percent of net sales as compared to makeup
products that account for about 39 percent of sales.
The company ’s makeup products include lipsticks, lip glosses, mascaras, foundations,
eye shadows, nail polishes, and powders, as well as related items such as compacts, brushes,
and other makeup tools. Fragrances for women and men comprise about 19 percent of sales.
Fragrances are sold in perfume sprays and colognes, as well as lotions, powders, creams,
and soaps.
Finally, Estée Lauder sells hair care products in salons and freestanding retail stores.
These products include hair color and styling products, shampoos, conditioners, and fin-
ishing sprays. In fiscal 2006, hair care products accounted for about 5 percent of sales.
Each of the company’s brands has a single global image that is promoted with consistent
logos, packaging, and advertising designed to differentiate it from other brands.
H i s t o r y
B e a u t y, youth, and being forever young are common themes in the personal products
industry. A young entrepreneur named Estée Lauder felt that she could provide a.
1 Estée Lauder Companies, I n c . —2 0 0 8Sharynn To m l i n.docx
1. 1 Estée Lauder Companies, I n c . —2 0 0 8
Sharynn To m l i n
Angelo State University
E L
www.ELCompanies.com
Based in New York City, Estée Lauder is a manufacturer and
marketer of four cos-
metic product lines: 1) skin care, 2) makeup, 3) fragrances, and
4) hair care products.
These products are sold in over 130 countries and territories
under brand names that
include Estée Lauder, Aramis, Clinique, Prescriptives, Lab
Series, Origins, MAC, Bobbi
B r own, La Mer, Aveda, Jo Malone, Bumble and Bumble,
Darphin, Rodan + Fields,
American Beauty, Flirt!, Good Skin and Grassroots. Estée
Lauder also has global licenses
for fragrances and cosmetics sold under brand names that
include Tommy Hilfiger, Donna
Karan, Michael Kors, Donald Trump, Sean John, Missoni, and
Daisy Fuentes. Estée
Lauder announced in June 2007 that it might acquire skin care
company Murad Inc., based
in El Segundo, California. Murad sells skin care products and
dietary supplements on the
Internet and via infomercials, and also in spas and stores such
as Sephora and Bath and
Body Works. Estée Lauder’s final 2007 sales increased 7
percent to $7.037 billion.
2. E s tée Lauder sells its products mainly through upscale
department stores, specialty
retailers, upscale perfumeries and pharmacies, and prestige
salons and spas. In addition, its
products are sold in freestanding company - owned stores and
spas as well as its own and other
authorized retailers’ Web sites. You can also find Estée Lauder
products for sale at stores on
cruise ships, on television direct marketing channels, and at in-
flight and duty-free shops.
Estée Lauder’s range of skincare products for women and men
include moisturizers,
creams, lotions, cleansers, sunscreens, and self-tanning
products, a number of which are
developed for use on particular areas of the body, such as the
face, the hands, or around the
eyes. Skincare products account for about 37 percent of net
sales as compared to makeup
products that account for about 39 percent of sales.
The company ’s makeup products include lipsticks, lip glosses,
mascaras, foundations,
eye shadows, nail polishes, and powders, as well as related
items such as compacts, brushes,
and other makeup tools. Fragrances for women and men
comprise about 19 percent of sales.
Fragrances are sold in perfume sprays and colognes, as well as
lotions, powders, creams,
and soaps.
Finally, Estée Lauder sells hair care products in salons and
freestanding retail stores.
These products include hair color and styling products,
shampoos, conditioners, and fin-
ishing sprays. In fiscal 2006, hair care products accounted for
3. about 5 percent of sales.
Each of the company’s brands has a single global image that is
promoted with consistent
logos, packaging, and advertising designed to differentiate it
from other brands.
H i s t o r y
B e a u t y, youth, and being forever young are common themes
in the personal products
industry. A young entrepreneur named Estée Lauder felt that she
could provide a product
that espoused those qualities. Estée Lauder Company was
founded in 1946 by Estée
Lauder and her husband Joseph Lauder. Estée was always
interested in beauty and began
her business selling the skin care products her chemist uncle,
John Schotz, developed. Her
first products were sold to beauty salons and hotels.
palette_XII_sample.QXD 2/16/09 6:36 PM Page 2
CASE 1 • ESTÉE LAUDER COMPANIES, INC. — 2008 3
In the early years, Estée was unable to convince Madison
Avenue to carry her prod-
ucts. Facing this rejection, she began to market her products
directly to customers. With
that success, the Lauders began targeting high-class customers
by selling products exclu-
s ively through boutiques and department stores. In 1948, Estée
Lauder established their
first department store account with Saks Fifth Avenue in New
York. During the next 15
years, the products were selectively distributed in other stores
4. in the United States. In 1960
the company globalized their operations with the introduction of
Estée Lauder products at
Harrods in London, with the Hong Kong market opening the
following year.
The first Estée Lauder products sold were Super Rich All
Purpose Creme, Creme
Pack, Cleansing Oil, and Skin Lotion. Additional brands such as
Aramis, a line of prestige
fragrance and grooming products for men was launched in 1964,
and Clinique, the fi r s t
dermatologist-guided, allergy-tested, fragrance-free cosmetics
brand was launched in
1968. Prescriptives and Origins Natural Resources were early
brands too. Estée Lauder
acquired more brand licensing of names such as Tommy
Hilfiger, MAC, Bobbi Brown, La
Mer, Kiton fragrances, Donna Karan, and Aveda.
Mrs. Estée Lauder was named one of ten Outstanding Women in
Business in the
United States by business and financial editors in 1967. A year
later she received the Spirit
of Achievement Award from Albert Einstein College of
Medicine at Yeshiva University.
This was the same year that the company expanded again by
opening Clinique Laboratories,
Inc. In 1983, their products were introduced in the Soviet
Union.
In 1998, Estée Lauder began selling a variety of products over
the Internet and was
one of the first major cosmetics firms to offer online shopping.
A new division called ELC
Online was created to manage all online strategies and activities
5. for all of its brands.
During this same time frame other acquisitions included Jo
Malone, Stila Cosmetics, and
Gloss.com. New York-based Bumble and Bumble LLC was
acquired. In 2003, Darphin
and Rodan + Fields were acquired and a license with Michael
Kors was signed shortly
afterward. In 2004, the company’s teen-oriented Jane business
was sold and Estée Lauder
launched Beauty, Flirt, and Good Skin through its BeautyBank
division, followed by
Grassroots in 2005 and Daisy Fuentes in 2006.
The year 2006 also saw license agreements with Sean John,
Missoni, and Donald
Trump, and the Stila brand was sold. Today Estée Lauder
Companies has 26 brands, sells
products in over 130 countries and territories, and employs over
22,000 people worldwide.
Although Mrs. Estée Lauder passed away in April 2004, she
witnessed the growth of a
small home operation into a worldwide corporation with annual
revenues of more than
$5 billion. She was very proud that her company went public in
1995 and today is led by
Estée and Joseph’s children and grandchildren.
Mission Statement
In a short, succinct statement, Estée Lauder Companies, Inc.
states that their vision is
“bringing the best to everyone we touch.”1 Furthermore, the
company is committed to
uncompromised ethics and integrity. For all employees
domestically and globally, and the
board of directors, the highest standard of ethics is a condition
of employment. The com-
6. pany’s official home page elaborates by stating the following:
We are a family company committed to working together with
uncompromising ethics
and integrity. We strive to always:
1. Provide customers with innovative cosmetic products of the
highest quality.
2. D e l iver outstanding service by treating each individual as
we ourselves wo u l d
like to be treated.
3. Create an environment that fosters personal growth and well
being.
4. Build partnerships with our suppliers, retailers and
colleagues based on fairness
and trust.
5. Enhance our reputation of image, style and prestige.
6. Pursue profit, but never at the expense of quality, service or
reputation.
palette_XII_sample.QXD 2/16/09 6:36 PM Page 3
4 S H A RYNN TOMLIN
EXHIBIT 1 Organizational Chart
7. Eliminate waste and reduce inefficiencies in order to provide
maximum value to
our customers.
8. Be responsible citizens in every community we serve.2
7. O rganizational Structure
As illustrated in Exhibit 1, it is not clear whether Estée Lauder
uses a traditional functional
structure or some type of divisional structure. It is managed
primarily by Lauder family mem-
bers as both the chief exe c u t ive officer (CEO) and chairman
of the board are Lauders. There are
Source: Adapted from http://www.elcompanies.com
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CASE 1 • ESTÉE LAUDER COMPANIES, INC. — 2008 5
four group presidents who report to the CEO, but it is not clear
whether these four persons have
authority over the four product lines or four geographic areas of
the world. The management
systems at all Estée Lauder manufacturing operations conform
to the ISO 14001 standards.
Estée Lauder has offices, stores, and facilities all over the world
as indicated in Exhibit 2.
Financial Po s i t i o n
As indicated in Exhibit 3, Estée Lauder’s 2006 sales increased 3
percent to $6,463.8 mil-
lion due to growth in their makeup, skin care, and hair care
product categories, which was
partially offset by lower sales in the fragrance product category.
The net increase reflects
EXHIBIT 2 F i r m ’s Facilities
Facility Location
8. Manufacturing
15 focused factories
United States, Belgium, Switzerland, United Kingdom
and Canada
Research and Development
400 scientists
Melville, New York; Oevel, Belgium; Tokyo, Japan;
Markham, Ontario; Blaine, Minnesota; Shanghai, China;
Kobe, Japan
Business Offices
43 worldwide
North America, South America, Central America, Asia,
Europe, Middle East, Australia, New Zealand, Africa
Source: http://www.elcompanies.com
EXHIBIT 3 Consolidated Statements of Earn i n g s
Year Ended June 30
(In millions, except per share data) 2007 2006 2005 2004
Net Sales $ 7,037.5 6,463.8 6,280.0 5,741.5
Cost of sales 1,774.8 1,686.6 1,602.8 1,464.3
Gross Profit 5,262.7 4,777.2 4,677.2 4,277.2
Operating expenses:
Selling, general and administrative 4,511.7 4,065.5 3,950.4
3,609.5
Special charges related to cost savings
9. initiative 1.1 92.1 – –
Related party royalties – – – 18.8
– 4,157.6 3,950.4 3,628.3
Operating Income 749.9 619.6 726.8 648.9
Interest expense, net 38.9 23.8 13.9 27.1
Earnings before Income Taxes, Minority
Interest and Discontinued Operations 711.0 595.8 712.9 621.8
Provision for income taxes 255.2 259.7 293.7 234.4
Minority interest, net of tax (7.1) (11.6) (9.3) (8.9)
Net Earnings from Continuing Operations 448.7 324.5 409.9
378.5
Discontinued operations, net of tax .5 (80.3) (3.8) (36.4)
Net Earnings $ 449.2 244.2 406.1 342.1
Basic net earnings per common share:
Net earnings from continuing operations 1.51 1.82 1.66
Discontinued operations, net of tax (.37) (.02) (.16)
Net earnings 1.14 1.80 1.50
Diluted net earnings per common share:
Net earnings from continuing operations 1.49 1.80 1.64
continued
palette_XII_sample.QXD 2/16/09 6:36 PM Page 5
6 S H A RYNN TOMLIN
sales growth in all geographic regions. Note that cost of sales as
10. a percentage of total sales
increased to 26.1 percent as compared with 25.5 percent in the
prior year. Operating
income decreased 15 percent to $619.6 million, and the
operating margin was 9.6 percent
of sales in fiscal 2006 as compared with 11.6 percent in the
prior year. Note in Exhibit 4
that Estée Lauder’s long-term debt decreased 4.6 percent to
$431 million in 2006.
EXHIBIT 3 Consolidated Statements of Earn i n g s — c o n t i
n u e d
Year Ended June 30
(In millions, except per share data) 2007 2006 2005 2004
Discontinued operations, net of tax (.37) (.02) (.16)
Net earnings 1.12 1.78 1.48
Weighted average common shares outstanding:
Basic 215.0 225.3 228.2
Diluted 217.4 228.6 231.6
Cash dividends declared per share .40 .40 .30
Source: http://www.elcompanies.com
EXHIBIT 4 Consolidated Balance Sheets
All Amounts in Millions Except Share Data (Year Ended June
30)
2007 2006 2005
ASSETS
11. Current Assets
Cash and cash equivalents $ 253.7 368.6 553.3
Accounts receivables, net 860.5 771.2 776.6
Inventory and promotional merchandise 855.8 766.3 768.3
Prepaid expenses and other current assets 269.4 270.8 204.4
Total Current Assets 2,239.4 2,176.9 2,302.6
Property, Plant, and Equipment, net 880.8 758.0 694.2
Other Assets
Investments, at cost or market value 22.2 13.4 12.3
Goodwill 651.3 635.8 720.6
Other intangible assets, net 113.4 77.0 71.8
Other assets, net 218.6 123.0 84.3
Total Other Assets 1,005.5 849.2 889.0
Total Assets $ 4,125.7 3,784.1 3,885.8
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current Liabilities
Short-term debt 60.4 89.7 263.6
Accounts payable 1,440.3 264.5 249.4
Accrued income taxes – 135.5 109.9
Other accrued liabilities – 948.5 874.8
Total Current Liabilities 1,500.7 1,438.2 1,497.7
Noncurrent Liabilities
Long-term debt 1,028.1 431.8 451.1
Other noncurrent liabilities 376.6 266.4 228.4
Total Noncurrent Liabilities $ 1,404.7 698.2 679.5
continued
palette_XII_sample.QXD 2/16/09 6:36 PM Page 6
12. CASE 1 • ESTÉE LAUDER COMPANIES, INC. — 2008 7
EXHIBIT 4 Consolidated Balance Sheets
All Amounts in Millions Except Share Data (Year Ended June
30)
2007 2006 2005
Commitments and Contingencies
Minority Interest 21.3 25.4 15.8
Total Liabilities 2,926.7
Stockholders’ Equity
Common stock, $.01 par value; 650,000,000 shares
Class A authorized; shares issued: 164,837,563 at June 30,
2006 and 159,837,545 at June 30, 2005; 240,000,000
shares
Class B authorized; shares issued and outstanding:
85,305,915 at June 30, 2006 and 87,640,901 at June 30,
2005 2.6 2.5 2.5
Paid-in capital (capital surplus) 801.7 581.0 465.2
Retained earnings 2,731.5 2,361.9 2,203.2
Accumulated other comprehensive income 54.7 64.7 9.4
3,590.5 3,010.1 2,680.3
Less: Treasury stock, at cost; 38,382,458 Class A shares at
June 30, 2006 and 27,174,160 Class A shares at June 30,
2005 (2,391.5) (1,387.8) (987.5)
Total Stockholders’ Equity 1,199.0 1,622.3 1,692.8
13. Total Liabilities and Stockholders’ Equity $4,125.7 3,784.1
3,885.8
Source: http://www.elcompanies.com
Finances by Pro d u c t
As indicated in Exhibit 5, the company’s sales of skin care
products increased 2 percent or
$48.7 million to $2,400.8 million primarily due to new product
launches. Makeup net sales
increased 6 percent or $137.4 million to $2,504.2 million,
reflecting growth from the
m a keup artist brands of approximately $179 million. Net sales
of fragrance products
decreased 4 percent or $47.3 million to $1,213.3 million as the
company continue to strug-
gle in this product categ o r y, particularly in the Americas
region. Hair care net sales
increased 16 percent or $44.8 million to $318.7 million,
primarily due to sales growth from
Bumble and Bumble and Aveda products.
Finances by Geographic Region
Exhibit 5 also reveals that Estée Lauder’s sales in the Americas
increased 3 percent to
$3,446.4 million, led by growth in the United States of about
$190 million, primarily
attributable to makeup artist and hair care brands, Internet
distribution, and the introduc-
tion of new fragrances. Net sales growth in Canada, Latin
America, and Mexico con-
tributed an additional $48 million to the increase.
In Europe, the Middle East, and Africa, net sales increased 2
percent to $2,147.7 mil-
lion. Markets in Russia and the United Kingdom benefited from
14. the success of the DKNY
Be Delicious franchise and the sale of MAC products. These
increases were partially off-
set by decreases of approximately $26 million in Spain and
Italy. Spain’s and Italy’s sales
were adversely affected by changes in the distribution policy
and a difficult retail environ-
ment. Net sales in Europe, the Middle East, and Africa
increased 5 percent.
The company’s 2006 sales in the Asia/Pacific region increased 6
percent to $869.7
million. Strategic growth in China combined with positive
results in Korea and Hong
Kong, contributed about $57 million to sales growth of this
region. These increases were
partially offset by decreases in Japan and Australia of about $18
million. Japan’s results
were negatively impacted due to the strengthening of the U.S.
dollar against the Japanese
yen. The decrease in Australia reflected a slower and difficult
retail environment, particu-
larly in the fragrance category. Net sales in Asia/Pacific
increased 7 percent.
— c o n t i n u e d
palette_XII_sample.QXD 2/16/09 6:36 PM Page 7
8 S H A RYNN TOMLIN
M a r k e t i n g
P ro d u c t
15. Estée Lauder markets more than 9,000 quality products under its
portfolio of brands.
Exhibit 6 summarizes the various products and dates of product
launch or acquisition. Estée
Lauder was the first major prestige cosmetics firm to offer
shopping via the Internet.
Department stores remain the best venue for high service and
great brands since $7.6 bil-
lion in beauty sales were generated in U.S. department stores in
2006, representing 18 per-
cent of the total beauty market in the United States. Dan
Brestle, COO of Estée Lauder,
stated that distribution channels in North America, sales on TV,
and sales in doctors’
offices are growing. However, the major shift has been in mall-
based specialty stores. In
Europe, the skincare business continues to migrate to
pharmacies. While there is growth in
perfumeries in Asia, the Asian department store continues to
dominate that channel.3
P ro m o t i o n
Estée Lauder was the first cosmetics company to offer free
samples and gift-with-purchase
and continues this strategy today. The company was also the
first in the industry to intro-
duce consistent brand imagery around the world. For this
purpose, the company uses
celebrities as endorsers in testimonial advertising for
commercials on TV, as well as in
magazines. Elizabeth Hurley, Carolyn Murphy, Liya Kebede,
Gwyneth Paltrow, and Anja
Rubik have been signed by the company, as well as Hilary
Rhoda, who was named the new
face of Estée Lauder in January 2007.
16. EXHIBIT 5 Financial Data per Segment for 2004–2007 (In
Thousands)
Revenues
2007 2006 2005 2004
Skin Care $2,601,000 $2,400,800 $2,352,100 $2,140,100
Makeup 2,712,700 2,504,200 2,423,100 2,148,300
Fragrance 1,308,600 1,213,300 1,260,600 1,221,100
Hair Care 377,100 318,700 273,900 249,400
Other 38,100 26,800 26,600 31,500
Total $7,037,500 $6,463,800 $6,336,300 $5,790,400
Operating Income
2007 2006 2005 2004
Skin Care $341,500 $346,400 $365,800 $336,300
Makeup 339,300 329,400 294,900 257,700
Fragrance 28,100 7,700 35,800 24,800
Hair Care 42,500 26,500 22,800 23,600
Other (1,500) 1,700 1,300 1,600
Total $749,900 $711,700 $720,600 $644,000
Geographic Revenues Analysis
2007 2006 2005 2004
Asia/Pacific $ 983,200 $ 869,700 $ 835,500 $ 771,400
Europe/Middle
East/Africa 2,493,400 2,147,700 2,118,600 1,870,200
Americas 3,560,900 3,446,400 3,382,200 3,148,800
Total $7,037,500 $6,463,800 $6,336,300 $5,790,400
Source: Mergentonline.com
palette_XII_sample.QXD 2/16/09 6:36 PM Page 8
17. CASE 1 • ESTÉE LAUDER COMPANIES, INC. — 2008 9
P r i c e
Estée Lauder prices vary from product to product and from
brand to brand, but tend to be
in the mid-high to high range of the industry. Prestige pricing
appears to be an effective
strategy given their target markets.
Industry Fa c t o rs
Much of the expected growth in the personal products industry
will be fueled by the rising
demand from emerging and developing markets. Estimates have
shown that in “the next 20
years . . . 70 million people across the globe [will] reach an
income level that allows pur-
chasing of cosmetic products.”4 The U.S. Census Bureau
predicts that by the year 2030,
Americans over the age of 65 will represent one-fifth of the
population, which is expected
to devote a substantial part of their discretionary income to
anti-aging products. Younger
consumers, age 20–30 years old, are choosing to invest their
purchasing dollars in preven-
tive cosmetics to battle the effects of aging, and even teens are
spending money on these
types of products.
The world’s aging population will multiple by 2.5 times in the
next 40 years, repre-
senting over 33 percent of the total population. All geographic
regions will be impacted by
this increase, including high growth countries such as China and
18. India. Additionally, the
EXHIBIT 6 Estée Lauder Brands
Brand Name Acquired Year
Estée Lauder 1946
Aramis 1964
Clinique 1968
Prescriptives 1979
Lab Series Skin Care for Men 1987
Origins 1990
MAC 1994
La Mer 1995
Bobbi Brown 1995
Tommy Hilfiger 1993
Kiton 1995
Donna Karan 1997
Aveda 1997
Jo Malone 1999
Bumble and Bumble 2000
Michael Kors 2003
Darphin 2003
Rodan + Fields 2003
American Beauty 2004
good skin™ 2004
Flirt! 2004
Donald Trump, The Fragrance 2004
grassroots™ 2005
Sean John Fragrances 2005
MISSONI 2005
Daisy Fuentes 2006
Source: http://www.elcompanies.com
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19. 10 S H A RYNN TOMLIN
life ex p e c t a n cy of the aging population will continue to
improve, with the diff e r e n c e
between men and women gradually diminishing.
Companies will continue to devote substantial sums to research
and development of
new and appealing products. However, given the competitive
pricing at megastores such as
Wal-Mart, companies may be challenged to continue their
patterns of innovative research.
A d d i t i o n a l l y, there have been consumer complaints and
inquiries into the use of animal
testing for new products and many personal care product
companies are dropping this form
of product testing for more humane and creative testing
techniques.
Though the federal Food and Drug Administration does not
require testing of cos-
metics, the agency has notified manufacturers that it would start
to enforce labeling that
included the statement “Warning—the safety of this product has
not been determined.”5
However, these issues are not new, having affected the industry
for more than 100 years.
Concerns about the use of aerosols and fluorocarbons which
first emerged in the
mid-1960s still remains an issue, especially as the need for
decreasing damaging environ-
20. mental pollutants continues to be debated by governments,
companies, and consumers.
Recent restrictions on products that can be carried in-flight have
created uncertainty in the
outlook for the travel retail business. In fiscal 2006, the travel
retail business comprised
approximately 7 percent of total net sales, and accounted for
approximately 20 percent of
operating income.
C o m p e t i t o rs
Top competitors in the cosmetics business are dive r s i fied
with many brand names and a
wide range of products. A summary of key financial data on
Estée Lauder and competitors
is shown in Exhibit 7.
L’ O re a l
L’Oreal is one of the worldwide leaders in cosmetics and
distributes products in 130 coun-
tries with 19 global brands and offices in 58 countries. In 2006,
the company statements
reflected €15.7 billion in consolidated sales, operating profits of
€2.5 billion, and a com-
mitment of 3.4 percent of the annual sales to research and
development.
P rocter & Gamble
Procter & Gamble has consistently pursued globalization with
over 135,000 employ e e s
working in over 80 countries and distribution of consumer
products in 140 countries. The
P&G brand portfolio includes Pampers, Tide, Ariel, Always,
Pantene, Bounty, Fo l g e r s ,
Pringles, Charmin, Downy, Iams, Crest, Actonel, and Olay.
While probably the most diver-
21. sified, with a greater depth of product lines, Procter & Gamble
continues to show strong
growth and profitability. For the 2006 fiscal year, the company
saw their fifth consecutive
EXHIBIT 7 Info on Competitors (2006) (in millions; amounts in
US$ unless denoted otherwise)
Company Revenues EBITDA Net Income Total Assets
Total
Liabilities PE Ratio
Alberto-Culver $ 3,772 378.9 205.3 2,582.5 823.6 20.80
Avon Products 8,763.9 477.6 917.0 5,238.2 4,447.8 28.91
Colgate-Palmolive 12,237.7 2,489.2 1,353.4 9,138 7,727 22.98
Estée Lauder 6,463.8 818 244.2 3,784.1 2,136.4 23.25
L’Oreal (euros) 15,729.3 3,157.4 2,062.1 24,783 10,158.8 NA
Procter & Gamble 68,222 16,159 8,684 135,695 72,787 20.11
Revlon 1,331.4 60.5 –251.3 931.9 2,161.7 –2.62
Unilever (euros) 39,642 4,687 5,015 37,072 25,400 NA
Source: Mergentonline.com
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CASE 1 • ESTÉE LAUDER COMPANIES, INC. — 2008 11
year of sales growth and free cash flow productivity. P&G
reported $68.2 billion of rev-
enues with a net income of $8.6 billion in 2006.
U n i l e v e r
U n i l eve r, the Anglo-Dutch food and personal products
22. group, has 400 brands that span
over 14 categories of home, personal care, and food products.
Examples of their brands
include Sunsilk, Suave, Dove, Lipton, and Hellman’s. With a
sales growth of 3.8 percent,
increased operating margins, and net profits increasing 10
percent (€5.4 million) since
2005, the company remains a strong competitive player. The
growing financial health of
the company enabled Unilever to return €750 million to
shareholders as a one-off div i-
dend. The personal care products division continues to represent
an impressive share of
their growth, showing an increase of 6.3 percent in 2006.
The percentage of Unilever’s U.S. research conducted online
has more than doubled
to 80 percent in five years. While the U.S. is its most advanced
market, Unilever envisages
similar trends in countries where Internet access is widely
available, such as the United
Kingdom and Japan. The shift to Internet projects by Unilever,
which spends an estimated
€400 million a year (2006) on research, reflects the We b ’s
accelerating impact on the
global market research industry.
C o l g a t e - Pa l m o l i v e
Colgate-Palmolive, who marks their 200th year in 2006, markets
a variety of products in
the oral, personal, and home care segments. The company had
industry-leading revenues
of $11.3 billion in 2006 with a gross margin of 54.4 percent and
a price earnings ratio of
26.77. The company reported a net income of $1,351,400,000 in
2006. Colgate-Palmolive
23. also has a strong and supportive relationship with professional
and trade groups that has
increased with the introduction of new dental products.
Av o n
Avon Products Incorporated sells beauty and related products
consisting of cosmetics, fra-
grances, skin care, and toiletries. Their principal offices are
located in New York City near
Estée Lauder. As the world’s largest direct seller of personal
products (primarily cosmet-
ics), Avon markets their products in over 100 countries through
over 5 million independent
sales representatives. Avo n ’s product line includes beauty
products, fashion jew e l r y, and
apparel. Their top-selling products include brand names such as
Avon Color, Anew, Skin-
So-Soft, Avon
Solution
s, Advance Techniques, Avon Naturals, Mark, and Avon
Wellness.
Despite 2006, considered a transition year in the company ’s
restructuring efforts, Avo n
Products had total revenues of $8.7 billion, with a gross margin
of 60.80, a price earning
ratio of 34.07, and net income of $477,600,000. Committed to
their restructuring efforts,
advertising increases by 83 percent, new market development
24. such as China, and product
and brand innovation, Avon continues to be a formidable
competitor. Avon now has more
than 700,000 saleswomen in China alone.
A l b e r t o - C u l v e r
A l b e r t o - C u l ver Company operates a beauty supply
distributio n network and deve l o p s ,
m a n u factures, and sells consumer beauty products with a
strong presence in the profes-
sional salon market. The company is led by Carol L. Bernick as
chairman and V. James
Marino as chief exe c u t ive officer and president with
headquarters in Melrose Pa r k ,
Illinois. Alberto-Culver Company had $3.5 billion worth of
revenues in 2006 with a
gross margin of 50.22 percent, a price earnings ratio of 10.27,
and a net income of
$ 2 1 0 , 9 0 1 , 0 0 0 .
R e v l o n
R evlon Worldwide Corporation offers a variety of cosmetic and
beauty products under mul-
tiple brands. Revlon is one of the best known brand names in
the world and the company
25. excels at mass marketing. The company is led by Wade H.
Nichols, III as senior vice
p r e si d e n t and general counsel and Howard Gittis as
chairman, with principal offices in New
York, New York. Revlon Worldwide Corporation had $2.1
billion in total revenues in 2006
palette_XII_sample.QXD 2/16/09 6:36 PM Page 11
12 S H A RYNN TOMLIN
with a gross margin of 66.51 percent. The company ’s net
income was $94,600,000 for 2006.
International markets showed an increase in the first quarter of
2007 of 6.4 percent to
$135.3 million, compared with net sales of $127.2 million in the
first quarter of 2006.
C o n c l u s i o n
At a recent meeting of the Estée Lauder stockholders, William
Lauder stated about the
c o m p a ny ’s future plans that “we expect to enhance our
leadership in prestige beauty
26. around the world. We will continue to deliver innovative,
cutting-edge products and build
strong global brands. We will target and reach diverse
consumers by leveraging numerous
distribution channels in key markets all over the world. Our
goal is to optimize, diversify,
and grow the business over the long term.”6 With these goals in
mind, Estée Lauder has
developed a long-term strategy based on five imperatives:
• Optimization of brand portfolio
• Strengthening of product categories
• Strengthening and expansion of global markets
• Diversification and strengthening of channels of distribution
• Operational and cost excellence.7
Acknowledgments: Joshua Colyar, Anna Flores, Pauline Gullett,
Logan Mueller,
Daniel Nichols, and Jasmine Reimann for their valued input.
E n d n o t e s
1. http://www.elcompanies.com
2. http://www.elcompanies.com
3. www.lexisnexis.com/EsteeLauder
4. http://www.researchandmarkets.com/reports
27. 5. “Toiletries and Cosmetics.” Encyclopedia of Global
Industries. Online Edition,
Thomson Gale, 2006.
6. www.lexisnexis.com/esteelauder
7. www.elcompanies/el2006-10K
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