Amy Larson has over 20 years of experience in customer service, administrative, and office roles. She is proficient in Microsoft Office programs and has experience working in various industries including hospitality, retail, healthcare, and non-profits. Her resume highlights her strong communication, organizational, and problem-solving skills gained through front desk, cashiering, dispatching, and assistant manager positions.

1. Amy Larson – Resume
AMY LARSON
1069 Rock Hollow Road
Hector, AR 72843
amylarson1963@gmail.com
Mobile Number: 479-223-1282
Alt. Phone Number: 479-284-5960
Computer literate: Word, Internet, email, familiar with PowerPoint and Excel.
Strong attention to detail, customer service and listening skills; highly motivated,
creative and flexible.
Work Experience
Front Desk at Mather Lodge
Petit Jean State Park, Morrilton, AR
June 2013-Present
501-727-6500
 Duties include: Greet, register, and make and confirm reservations for guests of
the lodge
 Perform bookkeeping activities, such as balancing accounts and conducting night
audits
 Post charges, such as those for rooms and food, to ledgers by using computers
and internet
 Review accounts and charges with guests during the check-out process
 Communicating with supervisors and co-workers
 Documenting/recording Information
 Organizing, Planning, and Prioritizing Work plus maintain cleanliness at the front
desk and assist with housekeeping duties when necessary in the gift shop and
lobby areas
 Experience with: Microsoft Excel, Microsoft Outlook, Microsoft Word, Personal
computers, Telephone call identification systems

2. Amy Larson – Resume
Cashier
Cracker Box--Valero Corporation, Russellville, AR
October 2012-March 2013
210-345-2615
Part-time position. Duties included:
 Receiving payment by cash, check, credit cards, vouchers, or automatic debits
and issue receipts, refunds, credits, or change due to customers
 Count money in cash drawers at the beginning of shifts to ensure that amounts
are correct and that there is adequate change
 Answer customers’ questions, and provide information on procedures or policies
 Maintain clean and orderly checkout areas and complete other general cleaning
duties, such as mopping floors and emptying trash cans
 Performing for or Working Directly with the Public
 Communicating with Persons Outside Organization
 Documenting/Recording Information
 Experience with: Cash registers, Credit card readers, Electronic funds transfer
EFT terminals, Gas pump controllers, Laser printers, Lottery ticket machines,
Money order machines, Point of sale POS software, Stationary bar code
scanners
General Office Worker
Medical Office Systems, Russellville, AR
June 2002-November 2004
479-968-7930
Full time position. Duties included:
 Answer telephones, direct calls, and take messages
 Maintain and update filing, inventory, mailing, and database systems, either
manually or using a computer
 Open, sort, and route incoming mail, answer correspondence, and prepare
outgoing mail
 Review files, records, and other documents to obtain information to respond to
requests
 Train other staff members to perform work activities, such as using computer
applications
 Documenting/Recording Information
 Operating Vehicles, Mechanized Devices, or Equipment, Deliver messages and
run errands

3. Amy Larson – Resume
 Experience with: Adding machines, Billing software, Computer laser printers,
Computer terminals, Desktop computers, Digital duplicating machines, Electronic
Data Interchange EDI systems, Email software, Fax machines, Microsoft Office
software, Microsoft Windows, Microsoft Word, Multi-line telephone systems,
Photocopiers, Photocopying equipment, Postage machines, Records
management software, Voice mail systems, Word processing software
Assistant manager
MCDONALD'S—Allen Inc., Atkins, AR
April 2000-April 2002
Ph. # 479-967-9393
 Full Time position. Trained workers in food preparation, and in service,
sanitation, and safety procedures
 Compiled and balanced cash receipts at the end of the day or shift
 Supervised and participated in kitchen and dining area cleaning activities
 Resolved customer complaints regarding food service
 Inspected supplies, equipment, and work areas to ensure efficient service and
conformance to standards
 Recommended measures for improving work procedures and worker
performance to increase service quality and enhance job safety
 Experience with: Cash registers, Credit card processing machines, Point of sale
POS printers, Point of sale POS software, Point of sale POS terminals
Office Manager/Dispatcher
Arkansas Area Agency on Aging Inc—Western Division, Russellville, AR
August 1998 - May 2000
(479)783-4500
 Full time position for Russellville office. Duties included: scheduling, dispatching,
answering the phones, filing, and bookkeeping, maintaining patient
confidentiality, transporting clients to and from non-emergency medical
appointments in Arkansas, Oklahoma, and Tennessee. Full time plus position
with this company allowed me to gain experience in public relations, scheduling,
personnel management, and bookkeeping.

4. Amy Larson – Resume
Education
Course—Office Management and Assistant Training Graduate? Yes
Secretarial Division-USA Training Academy February 1988-April 1989
Wilmington, Delaware
Major—Parks, Recreation and Leisure Facilities Management Graduate? No
Arkansas Tech University Russellville, AR June 2008-May 2013
Volunteering
As a part of my schooling, I was privileged to volunteer my time in some amazing
programs.
These were:
 The Equestrian Zone: therapeutic horse-back riding for physically and mentally
challenged individuals
 Camp Stormy: a camp for Russellville 5th and 6th grade children in the Spring of
every year with a rich outdoor education program
 Kids Fest: a fall festival for the area children of and around Russellville around
Halloween of each year where the kids can come and enjoy a night of free
games, prizes, and of course, candy, in a safe environment
Workshops that were included in my education were:
 Wet N Wild workshops: teaching us (the students) how to put together programs
that can make an impact on our visitors by teaching various skills, outdoor
principles, and how to minimize negative impacts of outdoor recreation
 Leave No Trace workshops: teaching us the Leave No Trace principles so that
we can educate people of their impact on nature as well as being responsible for
what impacts we have and try to minimize them
 Leopold Education Project: an extensive educational project that is taught to
students of all ages all over the United States

5. Amy Larson – Resume
Work Experience
(Prior to 2001)
SEP96 -- DEC96
Print Mart, Inc., 401 S. Arkansas, Russellville, AR. Copy Clerk. Responsible for making
customer copies, sending faxes, shipping UPS and FEDEX, answering the phone,
bindery, and accepting payments on customer accounts.
APR96 -- SEP96
Concept One, Inc., 915 W. Main Ste. D, Russellville, AR. Receptionist. My duties
included opening the office every morning, sending and retrieving faxes, answering the
phone, returning defective parts, logging, shipping and receiving dates for those parts,
keeping up with technicians’ schedules, making bank deposits, buying supplies for
office, filing, and occasionally closing the office.
NOV94 -- DEC94
Turnage Employment Service Group Inc.,
700 E. Main, Russellville, AR. General Laborer. Worked in CarMar Freezer relabeling
packages and preparing crates for shipping.
FEB94 -- JUL94
Ross Breeders, Inc., 301 S. Knoxville, Russellville, AR. General Hatchery Worker.
Worked mainly in chick room preparing chicks for shipping, also worked in egg transfer
and sterilization room.
APR93 -- JAN94
Custom Auto Paints, 207 S. Pittsburgh Ave., Russellville, AR. Delivery Driver.
Delivered auto paints and supplies to area body shops.
FEB92 -- NOV92
D.E. Brittenum & Associates, 204 N. El Paso, Russellville, AR. Office Managers
Assistant. Filing insurance claims, running quotes on computer for Mr. Brittenum and
his associates, answering the phone, taking messages, screening Mr. Brittneum's calls,
making coffee, cleaning, making bank deposits, occassionally closing the office.
FEB90 -- JAN91
KELLY Temporaries, 2300 Clarendon Blvd Ste.301, Arlington, VA 22201.
Receptionist/Secretary 1. Open floor for IBM executives taking courses, printing out
rosters, schedules, and I.D. badges, making up the video schedule using the
PageMaker, light typing, answering the phone and taking messages for the students.