Teresa Henry has 15 years of experience in banking operations including account reconciliation, electronic funds transfer, and customer service. She has 8 years of experience in healthcare finance and accounting. Her experience includes processing payments, wire transfers, account reconciliation, and training employees at Premera Blue Cross and Bank of America. She is proficient in Microsoft Office, accounting software, and wire transfer systems.

1. Teresa A. Henry
206-200-3453
Summary
Fifteen years’ experience in Banking Operations including Electronic Funds Transfer,
Account Reconcilement, and Customer Service. Eight years’ experience in Health Care
Finance and Accounting
Technical
 Proficient in Microsoft Office (Excel, Word, Outlook)
 Account Reconcilement/Accounts Receivable/Accounts Payable
 Electronic Funds Transfer via ACH, Wire Transfers and Check21
 Send checks electronically to bank via Check21 for deposit to Premera's bank accounts
 Working with Vendors/Customers to assist and deliver excellent service
 Prioritize workload and able to multi-task with minimal to no supervision
 Trusted to maintain confidentiality regarding Customer/Government Account information
 Practiced Kaizen and LEAN Processes
 Thinks outside the box to streamline processes
Professional Experience
Business Technology Group/Fidelity National Financial
Temp Position May 2016 – Current
Seattle Accounting – Wire Specialist May 2016 – Current
 Process and release high volume of outgoing Domestic, International and Internal wire transfers
for multiple offices within deadlines in multiple bank applications and multiple account numbers
 Return duplicate and unclaimed wire transfers that have not closed yet
 Verify and log outgoing wires into company system Ramquest before wiring out
 Verify outgoing wires in company system Softpro before wiring out
 Communicate with Escrow Assistants and Escrow Officers regarding incorrect outgoing wire
information issues
 Release outgoing wires in company Wire Management Application system
 Post incoming wire receipts into SoftPro Select
 Void Stale Dated checks in multiple systems
 Process File to File transfers of escrow accounts
 Download reports for Escrow Account Interest Earned and post to Clients Real Estate Account
Premera Blue Cross Jun 2007 – Oct 2015
Cashiering Department – Sr. Accounting Specialist Jan 2015 – Oct 2015
 Worked with Fairfax Imaging to bring in and test new Remittance Processing system
 Wrote procedures and training documents for job functions
 Trained employees on multiple job functions
 All job functions of Accounting Specialist II and III

2. Cashiering Department - Accounting Specialist III Jun 2008 – Jan 2015
 Processed Premium Payments for all LOB’s through Remittance Processor and Transmit to
Facets
 Send checks electronically to bank via Check21 for deposit to Premera's multiple bank accounts
 Processed LifeWise Assurance payments and transmit to the LWAC GroupFacts system
 Processed WEA payments and transmit to the WEA APA System and bank account
 Researched and applied miscellaneous payments in Facets and VisionIP and match to correct
group or subscriber id
 Involved in testing of the upgrade of VisionIP and Check21 software
 Troubleshoot program issues and provide solutions
 Worked cross-functionally with M&B to communicate issues to customers
 Processed refund claim checks from providers into PeopleSoft/ Unapplied Receipt splits and
transfers in PeopleSoft
 Write, Test and Document flaws in Business Requirement Documents for Disaster Recovery
 Processed and applied miscellaneous A/R checks to appropriate a G/L account
 Familiar with Kaizen and LEAN Process
 Work with FIS to update, test and implement new software for Remittance Processing system
 Familiar with and utilized Kaizen and LEAN Processes
 All job functions of Accounting Specialist II
Cashiering Department - Accounting Specialist II Jun 2007 – Jun 2008
 Opened Premium Payments for all LOB’s
 Researched miscellaneous payments
 Keyed, Balanced and Verified Premium Payments ran through the Remittance Processor
 Strong attention to detail with focus on zero errors
 Processed and applied incoming ACH and Wire transfer for incoming premium payments from
multiple bank accounts
Bank of America/Seafirst Bank, Seattle, WA
Aug 1991 – Jun 2007
Global Client Services Advisor/Support Dec 2004 – Jun 2007
 Reception
 Placed Stop Payments
 Provided Support to Client Support Rep Teams
Account Reconcilement Rep. – ARP Services Jun 2003 – Dec 2004
 Reconciled approximately 200 accounts each month
 Responsible for monthly Accounts Payable
 Worked within deadlines to ensure daily Positive Pay exceptions were reported to the customers
 Examined checks for fraud review and determine resolution within deadlines
 Responsible for maintaining many accounts that require a high level of confidentially
Automated Clearing House (ACH) Production Processing Specialist Jan 1997 – Aug 2002
 Processed several thousand Direct Deposit, Debit and Credit files each month
 Worked within deadlines to ensure ACH files were distributed to the Federal Reserve in a timely
manner
 Troubleshoot connectivity and file format problems
 Responsible for client and file Risk Management review

3. Education
 Associate's Degree, Business Administration and Management, Griffin College Bellevue, WA,