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Tara Dukes
54 Dewald Ave, Somerset NJ 08873
Home: 732-220-0915 Cell: 732-447-6220
tdukes@its.jnj.com
Summary of Qualifications
Strong organizational
skills Active listening
skills Seasoned in
conflict resolution
Sharp problem solver
Microsoft Excel
Microsoft Power Point
Microsoft Word 2000
Microsoft Access
JDE Certified
Inventory Management Tool
AS 400
Coact
Siebel Certified
Return Goods System
SAP Certified
Experience
Johnson & Johnson
Customer Support Service
Piscataway, NJ
Handle inbound calls from customers and Sales Representatives
Process orders via phone, fax, and email in a timely and accurate manner
January 2013 to Current
Provided accurate and appropriate information in response to customer/Sales Representatives
inquiries
Assist customers/ Sales Representatives with issues and concerns
Communicated escalated issues or complaints to appropriate departments
Johnson & Johnson
Sales Support Associate
Piscataway, NJ
Created Return Authorizations
January 2011 to January 2012
Processed No Charge Replacement orders with a 48 hour turnaround time
Generating All Return and Status reports
Reconciling of all inventory received in Return Goods System in a timely manner.
UAT testing for the new Inventory Management Tool
Cross-trained the other Sale Support Associates on the Inventory Management Tool
Provided back-up for others when needed
Also a member of the Trunk Scrap Return delegated the workload that is received on a daily basis
between teammates and myself
Handled all Sales Representatives inquiries and issues
Johnson & Johnson
Sales Support Associate
Piscataway, NJ
January 2008 to January 2011
Banking/CYPHER Expiration, August 2008 was requested by Cordis to return to CYPHER Expiration
to assisted with the Banking Process
Processed Withdrawal Forms
Order Entry and assuring replacements are received in a timely manner
Reducing Consignment for the Consignment Team through CMT form
Documenting the orders in Inventory Management Tool
Accountable for 160 accounts for CYPHER Expiration
Processed CYPHER Expiration forms
Verified accuracy of each CEF
Update and recorded adjustments in the Expiration Worksheet and Expiration Request Log
Reconcile and close out all accounts
Verified that all CYPHERs have been received from Link Specialist/Inventory Specialist on a
daily basis
Researched complex issues and inquiries
Contacted the field in regard to issues and informed of the resolutions
Followed up on all open inquiries
Johnson & Johnson
Sales Support Associate
Piscataway, NJ
January 2008 to January 2008
Expired Exchange, In February 2008, assisted with the transition of Cordis Endovascular Expired
Exchange Process
Created Return Authorizations
Checked the budget calculator to review Sale Representatives Budgets
Sent out vast emails to DM for approval and denial of order amounts
Processed No Charge orders
By April 2008, accountable for the entire Expired Exchange Process
Accountable for 670 accounts
Acquired the knowledge of JDE platform to process the consignment portion of Expired Exchange
Johnson & Johnson
Sales Support Associate
Piscataway, NJ
January 2005 to January 2008
Managed 221 accounts providing accurate and detailed information to the Cordis sales
representatives, Link specialist, and Inventory specialist via email or phone within 24 hours
Processed orders
Generate an authorization number using the Return Goods System and updated the Request Log
accordingly.
Reconciled accounts by months end
Corresponded with Sales Representatives, Link Specialist, and Inventory Specialist, to inform
them of changes to their accounts through monitoring
Utilizing Excel and the Request log, updated the Cypher Expiration Status report daily and
projected the results to the team in order to maintain their account status individually and
collectively
Kelly Services Staffing Agency JNJ
Customer Contact Associate
Bridgewater, NJ
Successfully manage and processed all customer orders
Handle in-bound customer inquiries in a fast paced environment
January 2004 to January 2005
Communicated all issues and complaints to the appropriate departments
CitiStreet
Contribution Processor
East Brunswick, NJ
Processed retirement plans such as 403B and 401K
Investigated and resolved customers complaints and discrepancies
January 2001 to January 2004
Coordinated and expedited multiple types of payments for all credit related issues
Liaison between clients and the company
Filed processed plans and processed data entry information on in-house systems (AS 400)
Education
Cittone Institute
Certification: Software Application Specialist - 1991
Edison, NJ
The Academy of Professional Development
Certification: Data Entry Specialist - 2001
Highland Park, NJ
New Brunswick High School
High School Diploma - 1991
New Brunswick, NJ

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RESUME01

  • 1. Tara Dukes 54 Dewald Ave, Somerset NJ 08873 Home: 732-220-0915 Cell: 732-447-6220 tdukes@its.jnj.com Summary of Qualifications Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Microsoft Excel Microsoft Power Point Microsoft Word 2000 Microsoft Access JDE Certified Inventory Management Tool AS 400 Coact Siebel Certified Return Goods System SAP Certified Experience Johnson & Johnson Customer Support Service Piscataway, NJ Handle inbound calls from customers and Sales Representatives Process orders via phone, fax, and email in a timely and accurate manner January 2013 to Current Provided accurate and appropriate information in response to customer/Sales Representatives inquiries Assist customers/ Sales Representatives with issues and concerns Communicated escalated issues or complaints to appropriate departments Johnson & Johnson Sales Support Associate Piscataway, NJ Created Return Authorizations January 2011 to January 2012 Processed No Charge Replacement orders with a 48 hour turnaround time Generating All Return and Status reports Reconciling of all inventory received in Return Goods System in a timely manner. UAT testing for the new Inventory Management Tool Cross-trained the other Sale Support Associates on the Inventory Management Tool Provided back-up for others when needed Also a member of the Trunk Scrap Return delegated the workload that is received on a daily basis between teammates and myself Handled all Sales Representatives inquiries and issues Johnson & Johnson Sales Support Associate Piscataway, NJ January 2008 to January 2011
  • 2. Banking/CYPHER Expiration, August 2008 was requested by Cordis to return to CYPHER Expiration to assisted with the Banking Process Processed Withdrawal Forms Order Entry and assuring replacements are received in a timely manner Reducing Consignment for the Consignment Team through CMT form Documenting the orders in Inventory Management Tool Accountable for 160 accounts for CYPHER Expiration Processed CYPHER Expiration forms Verified accuracy of each CEF Update and recorded adjustments in the Expiration Worksheet and Expiration Request Log Reconcile and close out all accounts Verified that all CYPHERs have been received from Link Specialist/Inventory Specialist on a daily basis Researched complex issues and inquiries Contacted the field in regard to issues and informed of the resolutions Followed up on all open inquiries Johnson & Johnson Sales Support Associate Piscataway, NJ January 2008 to January 2008 Expired Exchange, In February 2008, assisted with the transition of Cordis Endovascular Expired Exchange Process Created Return Authorizations Checked the budget calculator to review Sale Representatives Budgets Sent out vast emails to DM for approval and denial of order amounts Processed No Charge orders By April 2008, accountable for the entire Expired Exchange Process Accountable for 670 accounts Acquired the knowledge of JDE platform to process the consignment portion of Expired Exchange Johnson & Johnson Sales Support Associate Piscataway, NJ January 2005 to January 2008 Managed 221 accounts providing accurate and detailed information to the Cordis sales representatives, Link specialist, and Inventory specialist via email or phone within 24 hours Processed orders Generate an authorization number using the Return Goods System and updated the Request Log accordingly. Reconciled accounts by months end Corresponded with Sales Representatives, Link Specialist, and Inventory Specialist, to inform them of changes to their accounts through monitoring Utilizing Excel and the Request log, updated the Cypher Expiration Status report daily and projected the results to the team in order to maintain their account status individually and collectively Kelly Services Staffing Agency JNJ Customer Contact Associate Bridgewater, NJ Successfully manage and processed all customer orders Handle in-bound customer inquiries in a fast paced environment January 2004 to January 2005 Communicated all issues and complaints to the appropriate departments
  • 3. CitiStreet Contribution Processor East Brunswick, NJ Processed retirement plans such as 403B and 401K Investigated and resolved customers complaints and discrepancies January 2001 to January 2004 Coordinated and expedited multiple types of payments for all credit related issues Liaison between clients and the company Filed processed plans and processed data entry information on in-house systems (AS 400) Education Cittone Institute Certification: Software Application Specialist - 1991 Edison, NJ The Academy of Professional Development Certification: Data Entry Specialist - 2001 Highland Park, NJ New Brunswick High School High School Diploma - 1991 New Brunswick, NJ