Sales organizations will be key to success during the current crisis as customers have become more skeptical and trust online sources more than advertising. To win customers, companies must address their rational needs and create a holistic experience that builds trust. Customers want to buy from companies they can trust as business partners. Strengthening the sales organization through workshops, training, and coaching can help salespeople better understand customers and how to interact with them authentically to drive new business. Leadership will also be important to success as markets change.