032609 Foley Second Gear Presentation
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The document outlines an agenda and overview for a workshop on conversational selling techniques. The workshop covers topics like using questions to guide conversations, understanding different types of contacts, converting conversations to opportunities, and following up after conversations. The goal is to help participants develop skills and strategies for having meaningful conversations that build relationships and uncover potential business opportunities.
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Dear Customer,
First, I would like to start by thanking you for being a customer of Speed mobile service. As you know, at Speed, we are committed to delivering exceptional value through our state-ofthe-art products, services, and experiences. An important step was recently taken to leverage our assets and bolster our business.
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· We will be able to expand our broad device portfolio to offer more products, services, and devices.
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032609 Foley Second Gear Presentation
- 2. Copyright © 2009 Shift Worldwide page Agenda 1:00pm – 1:05pm Introductions 1:05pm – 1:10pm Agenda and Overview 1:10pm – 1:30pm Opening Context 1:30pm – 1:55pm Chat 1:55pm – 2:20pm Conversation 2:20pm – 2:55pm Conversion 2:55pm – 3:00pm Close and Next Steps
- 3. Copyright © 2009 Shift Worldwide page Program Overview Week 1 3/9/09 Tech Upramp Week 2 3/16/09 Research/Interviews Week 3 3/26/09 Best Practices Week 4 4/2/09 1-on-1 Coaching Week 5 4/10/09 Group Session 1 Week 6 4/17/09 1-on-1 Coaching Week 7 4/26/09 Group Session 2 Week 8 4/30/09 1-on-1 Coaching Week 9 5/7/09 Group Session 3 Week 10 5/14/09 Momentum Session
- 6. Copyright © 2009 Shift Worldwide page Second Gear Theme “ Life ain’t nothin’ but questions and stories.”
- 12. Copyright © 2009 Shift Worldwide page Mapping Exercise Exercise: Who are evangelists, hubs and bridges in your networks? Evangelists Bridges Hubs
- 17. Copyright © 2009 Shift Worldwide page Messages are Important!
- 19. Copyright © 2009 Shift Worldwide page Extending Chat Reactive Proactive “ What Do You Do?” 6-8 word answer beginning with “I…” “ Oh really? Tell me more.” “ Oh really? Tell me more.” Professional Story 1 and/or Professional Story 2 Ask another question “ How’ve you been?” Not “fine.” Brief Personal or Professional Story “ Just fine?” Push for story