The document discusses marketing information systems and scanning the external environment. It addresses the components of a modern marketing information system and useful internal records. It also covers developing a marketing intelligence system through steps like training salespeople, motivating channel members to share intelligence, and utilizing customer and government data. The document then examines analyzing trends in the macroenvironment, including 10 megatrends shaping consumer behavior. Finally, it outlines various forces in the external environment like demographic, economic, socio-cultural, natural, technological, and political-legal factors.