Comm. & neg. skills

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  • 1-Prepare: wants, weaknesses and strengths, what do I want, gain and losses, timescale…2-Debate: act positively, watch none-verbal signs, built rapport, listen to what the other party says..3-Propose: decide who’ll speak first, act PURPLE ( use “ if u then I , not if we will u “)Avoid – ‘wish’, ‘hope’, ‘would like’ – this is not assertive4-Bargaing: ending the negotiation , conclusion of the negotiation
  • Comm. & neg. skills

    1. 1. Instructed on: 2-Dec-2011| Session: #03   By: Iman Adel Topic Code: SKL-03-2012 All Copy Rights Saved to the 7 th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/ 2012 www.scci-cu.com
    2. 2. Communication & Negotiation Skills By: Iman Adel
    3. 3. AgendaTypes of CommunicationHow to Win Friends and Influence PeopleDos & Don’tsActive ListeningCommunication BarriersWhat is negotiation?Why do we need negotiation?Negotiating behaviorNegotiation process
    4. 4. Types of CommunicationVerbal 7%Vocal 38%Visual 55%
    5. 5. How to win friends and influence people• 3 Fundamental Techniques in Handling People• 6 Ways to Make People Like You
    6. 6. How to win friends and influence people• 3 Fundamental Techniques in Handling People 1. Don’t criticize, condemn or complain.
    7. 7. How to win friends and influence people• 3 Fundamental Techniques in Handling People 2. Give honest and sincere appreciation.
    8. 8. How to win friends and influence people• 3 Fundamental Techniques in Handling People 3. Arouse in the other person an eager want.
    9. 9. How to win friends and influence people• 6 ways to make people like you 1. Become genuinely interested in other people.
    10. 10. How to win friends and influence people• 6 ways to make people like you 2. Smile.
    11. 11. How to win friends and influence people• 6 ways to make people like you 3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
    12. 12. How to win friends and influence people• 6 ways to make people like you 4. Be a good listener and Encourage others to talk about themselves.
    13. 13. How to win friends and influence people• 6 ways to make people like you 5. Talk in terms of the other person’s interests.
    14. 14. How to win friends and influence people• 6 ways to make people like you 6. Make the other person feel important and do it sincerely.
    15. 15. Dos & Don’ts
    16. 16. Dos & Don’ts Dos• Listen with opened arms and legs and body forward• Keep eye contact.• Ensure the agreement.• Use terms like yes and certainly.• Rephrase
    17. 17. Dos & Don’ts Don’ts• Interrupt, try to finish the sentence for the sender.• Smoke, bite nails, or chew pens.• Tap finger or feet.• Openly disagree like (no).• Say, yes but …
    18. 18. Game
    19. 19. Active Listening
    20. 20. Active Listening• Focus on what they are saying.
    21. 21. Active Listening• Show interest
    22. 22. Active Listening• Take notes, when important to remember.
    23. 23. Active Listening• React physically.
    24. 24. Active Listening• Ask question.
    25. 25. Communication Barriers1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers
    26. 26. Communication Barriers1. Psychological Barriers
    27. 27. Communication Barriers2. Language Barriers
    28. 28. Communication Barriers3. Individual Linguistic Ability
    29. 29. Communication Barriers4. Physical Barriers
    30. 30. Communication Barriers5. Emotional Barriers
    31. 31. We are onlyinterested in others, when they are interested in us!
    32. 32. What is negotiation ?• Negotiation is: Getting what u want from the others, by interactive communication designed to reach an agreement.
    33. 33. Why do we need negotiation?1. To reach an agreement.2. To make a point.3. To beat the opposition.4. To settle an argument.
    34. 34. Types of negotiation behaviorRED Purple Blue
    35. 35. Types of negotiation behaviorRED behavior• Manipulation• Aggressive• Always seeking the best for you• No concern for the person you are negotiating with
    36. 36. Types of negotiation behavior BLUE behavior • Win-win approach • Cooperation • Trusting • Pacifying • Relational
    37. 37. Types of negotiation behaviorPURPLE behavior• Give me some of what I want (red)• I’ll give you some of what you want (blue)• Good intentions• Two way exchange
    38. 38. Negotiation process
    39. 39. Summary• Types of communication:-Verbal-Vocal-Visual• 3 Fundamental Techniques in Handling People• 6 Ways to Make People Like You• Dos and Don’ts• How to be an active listener
    40. 40. • Types of communication barriers1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers• Definition and needs of negotiation• Types of negotiation behavior:-RED -BLUE -PURPLE• Negotiation process:• 1.Prepare 2. Debate3. Propose 4. Bargain

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