HR-IT`2015

1. Soft Skills Map & Office
at SoftServe
•
• Lesya Bobyk, HR Director
• 05/21/2015

2. If
You can chose only 1 thing
that will improve Your
capability to grow or marketability.
What it will be?
2

3. 3
“Soft skills get little respect
but will make or break your career”.
- Peggy Klaus

4. 4
Why it’s important?
Well trained Soft Skills allow individuals to feel comfortable
interacting with each other
 People with effective soft skills are self starters, good time managers
and goal setters who are organized in their work habits.
 They are excellent team players, open communicators, and
make impressive presentations.
 They form relationships based on trust, respect and rapport and
usually problem solve using critical thinking and creativity.
 Due to their understanding of others, they deal well with conflict and
resolve those issues with more win/win outcomes.

5. 5
Soft Skills
Soft skills are personal attributes that describe an
individual's ability to interact with others.

6. Key Difference Hard and Soft
Competency
6
Hard Soft
Soft skills will make sure that hard skills shine.
People underperform because they lack soft skills.

7. 7
Soft Skill Office (SSO)
Soft Skills Office - special sub-direction within HRD/EPM team.
The main function of SSO is creation of soft skills methodology -
soft skills common language, objective evaluation and systematic
development.
Based on the last world’s tendencies and IT business needs
20+ experts from Delivery including DDs, VP and EVP
Educational programs are prepared (LDP, Mentorship Office
etc.) based on SoftSkills map

8. Why We Need SSO?
8
Company
Increase Intermediate+
Employee Retention
Increase Senior +
Vacancies Staffing by
Internal Candidate
Increase % Positive
Interview with Client
Training Budget for
Target Audience
Employee
SoftSkills
Developmental
Program: from
Elementary to Advance
Education Before
Evaluation
People Like to Talk
About Them-self

9. 9
Five Core Soft Competency at SoftServe

10. SSO Project Roles
10
Soft Skills
Office
Coordinator
Training
Coordinator
Skill Eхpert
Trainer

11. Skills Expert Role Description
11
Framework content creation and updating:
• To creation/review (if necessary) required/expected
behavior for PA form
• To recommend literature (books/articles/blogs)
• To review and improve Internal training content.
• To recommend external training sessions and webinars
• To recommend and action items to improve appropriate
skill
• To work with mentors and trainers

12. 12

13. SoftSkills with Expert Grouping.
Draft Example
13
Competency Soft Skills Expert
Communication
Writing Written communication
Verbal
communication
Presentation Olha M.
Meeting Effectiveness Andriy M.
Effective Feedback Lev R.
Conference call Nataliya Z.
Non Verbal
communication
Body language
Listening Active Listening
Nataliya K.
Negotiations
Persuasion
Questions and work with
objections
Argumentation

14. Expert
Competent
Qualified
14
Soft Skill Level

15. Soft Skill Content: Conference Call.
Draft Example
15

16. 16
SoftServe Soft Skill Map
Level 1 Level 2 Level 3 Level 4
Junior Intermediate Senior Leader
Competencies Soft Skills
Active listening Qualified Competent
Meeting skill Qualified Competent
Negotiations Qualified Competent Expert
Presentation skills Qualified Competent
Written communication Qualified Competent
Conflict management Qualified Competent
Control Qualified Competent
Delegating Qualified Competent
Feedback Qualified Competent
Developing others Qualified Competent Expert
Team building Qualified Competent
Adaptability to changes Qualified Competent
Analytical skills Qualified Competent
Consulting Qualified Competent
Customer focus Qualified Competent
Networking Qualified Competent
Strategic thinking Qualified Competent
Decision making Qualified Competent Expert
Problem solving Qualified Competent
Professional motivation Qualified Competent
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Effective Communication
Team Work
Business acumen
Personal Effectiveness
Expert
Company level

17. 17
Soft Skills Assessment Toolset
Based on Soft Skills Map
Updated:
PA forms
Candidates’ evaluation forms
Will be updated:
Potential identification
tool

18. 18
Soft Skills Development Toolset
Training and Development
TMG LDCMO
Set of
Professional
Development
Tools in Training
Catalog
Base of
Knowledge and
Mentor’s
Competence
Leadership
Development
Program

19. 19
Assessment Toolset
Improvement
Cover all levels from Junior to Leader+ for
PA
Define expected behavior – for each skill
Use one language for Recruiting and
Performance management processes
Create basis for identifying talent
Development Toolset
Improvement
Recommended books, blogs and videos
with links for target audience
Recommended trainings for target
audience
Recommended action items to improve
specific skills

20. Thank you!
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