This document provides a summary of a study on social media investment and returns for B2B organizations. The summary includes:
1) The study collected over 475 responses from B2B organizations on their social media practices, goals, investments, and returns.
2) Key findings include that while social media usage is high, perceived ROI is low. Effectiveness and ROI increase with integration of social media and marketing/sales systems and use of analytics and content tools.
3) Best practices like integration, tool use, and metrics tracking can double reported ROI, but only 11% of participants currently follow all best practices.