Skyrocket training company profile

Your Key to Success
World Class Training Tailored for the Middle East

Management and Leadership
PA, Secretary, and Administration
Customer Service
Personal Development
Sales and Marketing
Languages
Computer Skills

www.skyrocket-training.com

State of the Art Training 2012 Courses

CONTENTS
CONTENTS
About Skyrocket 01
Our Values 02
Courses 03
Contact Us 04

02

Who are we?
About
Skyrocket Training provides top notch quality, short courses
Skyrocket to corporates and individuals. Flexible enough to assist in
implementation of corporates Training plans as well as to
manage last minute requirements.

Our Trainers are professionals in their fields, multilingual, and
we take quality assurance very seriously to ensure you get
the most of our Training.

Our Vision
Skyrocket Training is to be recognized as one of the premier
MENA training providers by the year 2017, known by its
topnotch training courses and development solutions for
organizations and individuals.

Our Mission
1- Enhancing the quality of training through the aggressive
recruitment and support of the best staff, faculty, and
students and to provide them with the resources needed to
promote optimal learning and service.

2- Strengthening mutually beneficial relationships and
building new ones with communities, governmental entities,
private sector, and other institutions for the benefit of
society.

3- Improving the efficiency and effectiveness of
management and administrative services that support
Skyrocket Training mission

4- Fosters intellectual and personal development and
stimulates meaningful research and service to humankind.

Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees

To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
03 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com

Integrity
Our We exemplify the highest standards of personal and professional ethics
Values in all aspects of our business. We believe in being open, Honest,
trustworthy, and committed to being fair and objective.

Flexibility
With our clients, suppliers and community.

Excellence
We seek the highest possible quality in people, work environment, and
client service. We refer to high professional standards in everything we
do.

Competency
We recruit and retain exceptional people with high levels of skill,
education, and experience. We value motivated and ambitious
individuals who work efﬁciently and productively to help us fulﬁll our
mission

Innovation
While keeping focus on the future, we follow excellence in strategic
thought



COURSES COURSES
Management and leadership 06

PA, Secretary, and Administration Skils 08

Customer Service 11

Personal Development 12

Sales and Marketing 14

Languages 17

Computer skills 19

05

Management HR Management Skills
& Skills based program that enforce the characteristics
Of effective HR Management
Leadership Designed for
New HR employees.
Anyone who would like to develop his HR expertise.

Your gain
Understanding of the management skills required to
True motivation comes effectively perform the HR function in an organization
from achievement, Practice skills, such as interviewing, and selection.
personal development, Identify HR employment law and HR roles and responsibilities.
job satisfaction, and Understand how to deal effectively with discipline issues.
recognition

Duration: 4 days/32 hours
Frederick Herzberg
1923-2000, US Cost: AED 6000
psychologist $1635 Partipant

Contents
a.Legal Responsibilities
b-Recruitment & Selection
c- Handling Discipline at Work
d-Developing A Training Plan
e-Theories on Motivation
f-Effective Appraisal Skills

The cost of Human resource Management skills includes:
Pre Training Assessment
Comprehensive training material,
Certiﬁcate of completion
Personal action plan
Refreshments throughout the day



Management Time Management and Boosting
& Productivity workshop
Leadership The objective of this workshop is to increase productivity of the
individuals, by applying some tactics
One always has time
enough, if one will Designed for:
Anybody who feels there are not enough time in the day to
apply it well.
complete their work, and for anyone who works at tight
deadlines and want to get the most value from every hour.
Johann Wolfgang
von Goethe Your gain:

Identify your own behavioral style time management issues
Create and prioritize high-value goals, and develop a
strategy to support your goals
Practise best processes to overcome the main time stealers.
Develop a strategy for more efﬁcient & productive meetings

Duration: 1 day/ 8 hours
Cost: AED 1500
$ 409 / Participant

Contents

Time Management styles
Setting goals
Prioritizing your workload and using priority ratings
Identify time stealers
Using planning tools to optimize effectiveness
What is delegation and how to delegate effectively?
Practical applications to change your team dynmaics
Handling emails and coping with deadlines
Ways of saying ‘no’ constructively
Time Management Practical application exercise
Time Management assessment

AT SKYROCKET TRAINING YOU WILL NOT ONLY DEVELOP YOUR
SKILLS BUT ALSO, YOU WILL EXPAND YOUR WORLDVIEW,
NETWORK OF FRIENDS, YOUR CAREER, AND YOUR BUSINESS
OPPORTUNITES.



PA Professional Secretarial and
Secretary Administration Skills
and This course develops all these skills and knowledge that enable
office Professional to maximize his contribution to the manager,
Administration team and organization.

Skills Designed for
Secretaries or administrators, who wish to improve their skills, or
about to be appointed to such a position,

Your gain
Practical skills to improve administration within your office, or
organization
Understanding of what makes a good administrator
Plan, organize and manage your time more effectively.
Effective communication skills to deal successfully with
colleagues and customers.
You will leave the course with practical toolkits and a list of tips
and recommended further reading.

Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant

Contents;
Administrative responsibilities, skills, and qualities
Developing professional appearance, punctuality & office ethics
Prioritization and flexibility when priorities change
Effective time Management, saving time using email
Avoiding common mistakes
Understanding Methods of Filing & Selecting the Best One
Managing Petty Cash
Effective listening skills, Communication, Body Language, Words,
& Tone of Voice, Questioning For Clarity
Saying 'No' Constructively
Establishing effective procedures
Organizing meetings – taking minutes.
Writing on behalf of others
Formulating an action plan
Effective written Business Communication
Telephone Skills and Telephone Etiquette



PA The Perfect PA
Secretary A hands-on and practical workshop trained by professional trainers
who had solid experience as PAs themselves, during this interactive
and workshop you will practice new skills on how to provide the best
possible assistance to Mangers, and colleagues.
Administration
Designed for
Skills Currently working executive secretary, senior secretary, and
Personal assistants

Your Gain
Always be nice to By the end of this workshop, you will be able to;
secretaries. They are
the real gatekeepers be more efﬁcient by organizing and planning well
in the world. Manage your relationship with managers and colleagues
Understand your importance to the success of the organization
Anthony J. D'Angelo More initiative and enable your manager to be more efﬁcient
Improve your communication skills

Cost: AED 3000
$ 818 / Participant

Contents

Organisation skills
Communication skills
Meeting Manger’s expectations
Managing your professional image



PA Writing Effective Report
Secretary This workshop permits participants to improve their effectiveness in
and written communication skills by using clearer and simpler language.

Administration Designed for:
Designed for native or non-native English speakers who are having a
Skills good level of written English

Your Gain
By the end of this workshop, you will be able to
"The price of making a Build the introduction, the body, and the conclusion of an
powerful statement is effective report
cheap compared to Understand the logical sequence of constructing a report
the cost of ads that Organize and structure your writing.
don't work." Use an appropriate style and tone, and use a suitable
vocabulary.
The Wizard of Ads, Achieve clarity, accuracy and completeness;
Roy H. Williams Recognize common errors in report writing
Evaluate your report

Cost: AED 3000
$ 818 / Participant

Contents:
Types of writing a report
Analysis of Readers, their types, & expectations
The six steps to creating a business report
Practise methods to structure content; “SPRI”, “KISS” approach
Choose the Appropriate style and tone:
Effective Writing Process: Language, Structure, Style and Tone,
Grammar, Spelling, Punctuation, Signpost Language
Report Writing Practice
Effective Proofreading & Editing
The Use Of Graphics
References, Glossary & Appendices

AT SKYROCKET TRAINING WE PROVIDE WIDE RANGE OF
COURSES AND WORKSHOPS



Customer Developing World Class
Service Customer service
Designed for:
Customer service representatives
Sales and marketing professionals
Customer service supervisors and managers
It is not the employer Field service representatives
who pays the wages. Account managers
Front line workers
Employers only handle
the money. It is the Your gain
customer who pays By the end of this course you will be able to:
the wages.
Have the skills to provide Legendary service to all customers
Henry Ford Recognize the needs and expectations of a customer
The ability to maintain excellent impression for yourself and your
company
Maintain a positive, customer-focused attitude, even in
challenging situations.

Cost: AED 3000
$ 818 / Participant

Contents
Making the customer feel special and valued
Positive words, tone and body language is the impression you
create
Establishing rapport with customer
Asking the right questions - TED technique
Showing a ‘brand’ image
Using C.A.R.P system to resolve customers’ complain
Giving ‘bad news’ and saying ‘no’ constructively
Defusing a difﬁcult situation
Demonstrating empathy - exploring options and alternatives
Balanced behavior responses
Acting on feedback from customers
How to generate customer loyalty
Improving the brand experience
Managing customer complaints
Managing extremes of behavior
Managing your emotion and your customer’s emotion
Using the complaint to re-shape the ‘customer experience’
Genuine, sincere and proactive customer service

AT SKYROCKET TRAINING WE ENGAGE YOUR CREATIVITY, SKILLS
AND TALENTS TO EMPOWER YOUR PRODUCTIVITY



Personal Presentation Skills
Development Speak as well as you dream

During the workshop you will deliver presentations and receive
constructive feedback from your peers and the Trainer. You will develop a
presentation self-improvement action plan. DVD recordings will be used in
The audience only pays this program for giving constructive feedback during practice sessions.
attention as long as you
know where you are Designed for:
going.” Professionals who makes presentations

Your gain
Philip Crosby By the end of this course, participants will be able to;

Speak to groups with greater confidence and professionalism.
Plan and prepare their presentations more effectively.
Speak with confidence to handle difficult people and difficult topics
Make some tricks of the trade to enhance your delivery and engage
any audience.

Cost: AED 4500
$ 1227 / Participant

Contents

Preparation
During presentation
The Challenging Audience



Personal Advanced Presentation Skills
Development An intensive and highly interactive two-day training course to help ensure
you get the most from every presentation opportunity.

Designed for
Managers, department heads, team leaders and supervisors, any
experienced presenter who wants to excel with his presentations to
achieve more results

Your gain
By the end of this program, you will be able to

Acquire more confidence, ability to deliver top notch presentations
Deal confidently with interruptions and challenging situations
Identify your improvement areas and practice to overcome your
challenges
Win the trust of your audience – open doors and get results
Understand your own communication strengths, and enhance them
using tools and techniques for stronger communication
Have more confidence when presenting to large and small number of
audiences

Cost: AED 3000
$ 818 / Participant

Contents
Self-analysis of current presentation style
Controlling nervous energy
Developing a more confident , convincing, and greater range of
expression in the voice to Influence your audience
Developing your unique presentation style and Applying structure and
style effectively
Preparing a presentation within a strict time constraint
Establishing the key message
Gaining your audience's attention and interest
Delivery of a set presentation to a given audience
'Dos' & 'Don'ts' For Presentations
Taking control of your audience
Tips on delivering to large and small audiences
Dealing with difficult audiences
Approaching your presentation without going through it slide by slide
Creativity and 'Out of the box' thinking to create your presentation
Handling Difficult Questions
Tools to stay confident and professional when you don't know the
answer
Dealing with questions as an opportunity
Individual assessment of progress achieved and Personal action plans



Sales Retail Excellence
and This course provides physical tools that you can use to gain a better
understanding of best retail practice and suits your immediate need or
Marketing progress to expand your retail knowledge.

Designed for
Store Manager, retail staff, and every person who comes into contact with
a customer in any type of retail outlet should attend this course.
“There is only one boss.
Your gain
The customer. And he By the end of this course you will be able to;
can fire everybody in
the company from the Take the basic elements of your job and incorporate them into the
chairman on down, highest standards of retail support.
Use day to day practices toward personal improvement in Retail
simply by spending his selling
money somewhere Understanding common retail financial reporting, KPI's and establishing
else.” financial controls through effective budgeting.

Sam Walton- Wal-Mart Duration: 2 days/ 16 hours
founder Cost: AED 3000
$ 818 / Participant

Contents
Going the extra mile in customer service
Creating A Positive First Impression
Welcoming The Customer
Expectations from Professional Retail Salesperson
Techniques to create visually appealing displays and make the shop
irresistible
Merchandising strategies
Focal points as powerful tool in sales (Body Language, Questioning,
Effective Listening)
Identifying Retail Customer Needs (Questioning Techniques For Effec-
tive Selling , Offering Solutions)
How To Handle Objections including Price Objections
Handling A Queue Of Customers
Closing The Sale
The Seven Steps of a Retail Sale
Actual store transformation exercise from layout analysis to strategic
product placement.
Post-Sales Techniques
Handling Complaints
Ten Rules For Getting Repeat Retail Business
Retail Matrix, KPI’s and KRA’s

AT SKYROCKET TRAINING WE ARRANGE OUR SCHEDULE AND
LOCATION ACCORDING TO YOUR PREFRENCES



Sales Successful Selling Skills
and A very interactive workshop designed to provide new sales people with
the essential techniques to understand the sales process, overcome
Marketing problems during their work to close more sales and exceed their targets.

Designed for:
Existing sales people and business-to-business salesperson with
No formal training who need the best possible understanding of the
sales process
Everyone is in sales.
Telesales people
Whatever area you work Anyone thinking of sales as a career
in, you do have clients This course is not for experienced sales people.
and you do need to sell.
Your gain
Identify your preferred Selling Style and increase your flexibility to
Jay Abraham
adapt larger range of buyer’s styles.
Master sales techniques in difficult selling situations
Guide the customer through the conversation to identify key needs.
Present your products that solve the customer needs
Prepare for sales presentations and calls and build a sales kit of tools
Respond creatively to sales objections and difficult customers
Develop questioning models for customers to buy by choice.
Make effective cold calls that produce appointments.
Differentiate both your company and your sales people from the
competition
Make your own personal development plan.

Cost: AED 6000

Contents
Principles of Selling
Using Non-verbal communication effectively
The skills of high-performing sales people
Know the market you’re selling to
Knowing your products/ services and prepare to meet all your client’s
objectives.
Sales Process and what do you need to achieve at each stage before
moving to the next stage (Greeting, Probing, etc.)
How to close the sale Successfully
Techniques for Professional Selling:
Designing your personal sales plan
Time and territory management
Building customer relationship and Social networking
Handling objections Using APAC,
Fact-feature-benefit link
Skills practice
Ten selling mistakes to avoid
Appointments by telephone
Identifying the decision maker
Developing the right mind set & importance of personal presentation
Using a powerful sales process to guide the meeting
Building your confidence to communicate with people at all levels
Adapting your body language and approach for maximum impact
When to speak and when to stay silent
15 Reading buying signals

Sales Advanced Selling Skills
and This interactive workshop is tailored for sales professionals who had worked
for sales, for not less than 2 years, it help them to put their sales strategies,
Marketing plans, time management, sales forecasting, account managing…etc,
and to develop more business into existing clients.

Designed for
Experienced sales professionals interested in increasing their sales skill.
Account managers
Business to Business sales people

"If you are not taking Your gain
care of your customer, By the end of this interactive workshop, you will be able to
your competitor will." Develop a creative, structured and value generating account plan.
Manage your business relationships to increase your business.
Understand how to develop a planned approach to increasing
Bob Hooey business.
Effective time Management
Complete key documentation that supports account development.

Cost: AED 3000
$ 818 / Participant

Contents:
Quality of a professional sales person
Market analysis
Putting Strategies and planning
Cycle of selling and buying
Facilitative Selling
Group selling strategies
Sales techniques for group presentation
Managing key accounts
Research for account organization, it’s structure, and key persons
SWOT analysis
Understand the market and where can you fit in
Learn to Win-Win negotiations with single or multiple contacts
The Proposal, presentations, buying signals and closing the sale
Apply added value to reduce the needs for price cutting
Maintaining key account relationship
Increase profitability of sales hours
Financial justification to ensure that large deals make large profits
Making a business plan



Languages Languages
Skyrocket training offers over 100 courses in language including but not
limited to:
English Danish Lithuanian Sindhi
Arabic French Luxembourgish Sinhala
Farsi Gaelic Malagasy Slovak
Russian Georgian Malay Slovenian
Afrikaans Greek Malayalam Somali
Albanian Gujarati Mongolian Swahili
Armenian Hausa Navajo Swedish
Bengali Hindi Nepali Swiss
“You live a new life for Breton Hungarian Norwegian Tagalog
very new language you Bulgarian Icelandic Papiamento Tamil
speak” Cantonese Igbo Pashto Telugu
Catalan Indonesian Pidgin Thai
Chichewa Irish Polish Turkish
Czech Proverb Chuvash Italian Portuguese Ukrainian
Cornish Japanese Punjabi Urdu
Corsican Kirghiz Romanian Uzbek
Croatian Korean Serbian Vietnamese
Czech Latin Setswana
Chinese Latvian
Skyrocket Training has many delivery ways to satisfy your own needs

Course type Schedule Group size Duration

Regular group 2 hours twice a Average 12-15 30 hours
course week for 7.5 weeks participants

Intensive 2 hours daily from Average 12-15 30 hours
courses Sunday to Thursday participants
for 3 weeks

Weekend 3 hours Fridays, and Average 12-15 30 hours
courses Saturdays for 5 participants
weeks

Small group 2 hours twice a Average 5 - 8 30 hours
courses week for 7.5 weeks participants

Semi-Private Flexible according
courses to customer in 2-3 participants 30 hours
timing and location

Private Flexible according
courses to customer in 1 participant 15 hours
timing and location

EVERY TEACHER AT SKYROCKET TRAINING IS
COMMITTED TO HELPING STUDENTS SUCCEED.



Languages Languages
Skyrocket Training is an accredited Tests and examinations preparation
center by Knowledge and Human development Authority, we Provide
Training in

No registration fees. Teacher Training / TESOL

The cost of all language No teaching experience needed
training programs includes Needed
Four-week sessions
Pre-Training Assessment 130 hours of instruction
Invidual Course Manual Requires TOEFL 79, IELTS 6.5, or oral interview
Cost: AED 5000

IELTS/ TOEFL

Qualiﬁed, experienced Trainers
Personalized attention, and direct interaction with
your teacher
36 hours of instruction and practice
Cost: AED 2300
$ 627 / Participant

Effective business English writing

Qualiﬁed, experienced Trainers
Personalized attention, and direct interaction with
your teacher
10 hours of instruction and practice
Cost: AED 1850
$ 505 / Participant

Throughout each program, participants are immersed in an English
environment among native English Trainers that offers exciting
opportunities to explore



Computer Microsoft Office Courses
Skills Course is scheduled according to dates that you provide
Training can be in 1 day session or in many days’ sessions
Training Personalized attention, and direct interaction with your teacher

Microsoft Ofﬁce - Word® 2007 / 2010
Basic Level
MICROSOFT CERTIFIED
8 hours
TRAINERS WILL COME
Group size: average 8 participants
TO YOUR OFFICE AND
TRAIN YOUR Cost: AED 800
EMPLOYEES $ 218 / Participant

Basic Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant

Advanced Level
8 hours
Cost: AED 800
$ 218 / Participant

Advanced Level
8 hours
Cost: AED 1400
$ 382 / Participant

Microsoft Ofﬁce - Excel® 2007 / 2010

Basic Level
8 hours
Cost: AED 800
$ 218 / Participant

Basic Level
8 hours
Cost: AED 1400
$ 382 / Participant

Advanced Level
8 hours
Cost: AED 800
$ 218 / Participant

Advanced Level
8 hours
Cost: AED 1400
19 $ 382 / Participant

Computer Microsoft Office Courses
Skills Microsoft Ofﬁce - PowerPoint® 2007 / 2010

Training Basic Level
8 hours
Cost: AED 800
$ 218 / Participant

Basic Level
8 hours
Cost: AED 1400
$ 382 / Participant

Advanced Level
8 hours
Cost: AED 800
$ 218 / Participant

Advanced Level
8 hours
Cost: AED 1400
$ 382 / Participant



Your Key to Success

Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
Phone: 04-3791185,
Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com
www.skyrocket-training.com

Skyrocket training company profile

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