5. • Interpersonal communication is an exchange of information between two
or more people.
• Interpersonal communication there is message sending and message
receiving. This can be conducted using both direct and indirect methods.
6.
7. • face-to-face communication requires good verbal and non-verbal
communication skills.
• Verbal' means 'spoken'. So, verbal communication is the messages you
send with words.
• Non-verbal communication is the messages you send with your body.
Some people call it your body language.
8.
9. • Presentation skills are the skills you need in delivering effective and
engaging presentations to a variety of audiences.
• These skills cover a variety of areas such as the structure of
your presentation, the design of your slides, the tone of your voice and
the body language you convey.
10.
11. • A business reports conveys the information assist in business decision
making.
• A business reports is the medium in which to present information.
Effective business writing is concise, accurate, unambiguous, logical and
easily understood.
12.
13. Empathy:
The ability to understand and share the feelings of another.
Open minded:
Receptive to new and different ideas or the opinions of others:
14. • The study of the classes of
words, their inflections, and
their functions and relations in
the sentence.
15.
16. • Motivational skills are those that enable a person to become motivated and
work toward achieving goals, whatever they might be. A business coach can
help a person learn tips and techniques that can make it easier to become
motivated and stay that way.
17.
18. • An attitude is the psychological response to a person, an object, to a
situation, to society and to life itself that generally influence our behaviors
and actions. Attitudes are either positive or negative.
19.
20. • Emotional intelligence (EI) is the ability to recognize one's own and other
people's emotions to discriminate between different feelings and label them
appropriately, and to use emotional information to guide thinking and
behavior.
21.
22. • An incentive is something that motivates an individual to perform an
action.
• A form of motivation that involves rewards, both monetary and
nonmonetary is often called incentive motivation. Many people are driven
by the knowledge that they will be rewarded in some manner for
achieving a certain target or goal.
• Fear Motivation:
• negative consequences are a form of fear motivation. This type of
motivation is commonly used to motivate students in the education
system and also frequently in a professional setting to motivate
employees.
23.
24. • A thing that somebody has done successfully, especially using
their own effort and skill.
• Competence:
• competence is your skill or ability in a specific field or
subject, or being able to do something well or to being sane
enough to stand trial in court.
25.
26. . Thinking :
The action of using your mind to produce ideas, decisions, memories, etc..
the activity of thinking about something.
27. • The brain receiving information
(by seeing it, hearing it, touching
it, smelling it ..or through a
combination of the four senses)
from the environment and
providing means for acessing (i.e.,
storing and retrieving) that
information for future use.
28.
29. • Positive thinking is a mental and emotional attitude that focuses on the
bright side of life and expects positive results.
• A positive person anticipates happiness, health and success, and believes he
or she can overcome any obstacle and difficulty.
30. • The process of thinking about
something in a logical way in
order to form a conclusion or
judgment.
• the ability of the mind to think
and understand things in a logical
way
31. An official process to find out the
cause of something or to find out
information about something.
32. • Relating to involving the use of the
imagination or original ideas to create
something. Eg: painter or musician or
writer.
33. • The making of a judgement or analysis
about the person.
34. • Team management is an
organization to administer and
coordinate a group of individuals
to perform a task.
• Team involves in group of
communication, objective setting
and performance appraisals.
35. • Coaching is a useful way of
developing people's skills and
abilities and of boosting
performance.
37. • Employee engagement is a property of the
relationship between an organization and
its employees.
• An engaged employee is one who is fully
absorbed by and enthusiastic about
their work.
38. • Performance management is a
process by which managers and
employees work together to plan,
monitor and review an employee's
work objectives and overall
contribution to the organization.
39. • The ability to analyze and
critically think about any
form of data and
information is also essential.
• They are the foundations of
good decision making.
40. • The Comparing is estimate, measure, or
note the similarity or dissimilarity between.
• Eg : The school compare with facitilities to
another of others in the area.
• produce a list or book by assembling
information collected from other sources.
41. • The making of a judgement or analysis
about the person.
• Test the knowledge or proficiency of
(someone) by requiring them to answer
questions or perform tasks.
42. • critical thinking means making clear,
reasoned judgments.
• During the process of critical thinking,
ideas should be reasoned and well thought
out/judged
• decision-making is regarded as the cognitive
process resulting in the selection of a belief
or a course of action among several
alternative possibilities.
• Every decision-making process produces a
final choice that may or may not prompt
action
43. • Memory is the ability of our mind to recall
information. When we think we have
forgotten something, we really have either
not stored it properly.
• A mind map is a graphical way to represent
ideas and concepts.
• It is a visual thinking tool that helps
structuring information, helping you to
better analyze, comprehend, synthesize,
recall and generate new ideas.
44. • The capacity to have an effect on the
character, development, or behaviour of
someone or something, or the effect itself.
Persuasion can attempt to influence a
person's beliefs, attitudes,intentions,motivatio
ns, or behaviors
45. • Listening is the absorption of the
meanings of words and sentences by the
brain.
• Listening leads to the understanding of
facts and ideas
• Emotional intelligence involves our ability
to understand, express, and control our
emotions. I
46. Negotiation is an open process for two
parties to find an acceptable solution to
a complicated conflict.
47. A Relationship is connection between two
people
A belief in the reliability, truth, or ability of
someone or something. relations have to be
built on trust
48. • Business communication is the sharing of
information between people within an
organization that is performed for the
commercial benefit of the organization.
