1. 1/27/2011
Best Practices, Strategies, and
Results of Computer Skills
Workshops in Sheboygan, WI
Emmy VandenLangenberg-For taking such good care of the We experienced many manufacturers closing
workshops and workers and for helping organize this their plants in Sheboygan County. Many
material.
others were laying off workers in record
Polly Abts–Our supervisor and grant writer for this program.
Thank you for making this happen and letting us have such a numbers.
great opportunity. Unemployment in Sheboygan, WI rose from
Mary St. Andre-Our Administrative Asst. and guardian angel. 5.7 in 2008 to 11.7 in 2009*
These workshops would not happen without her organization,
dedication, and “gentle” reminders to keep on task. Many of these Dislocated Workers had been
Bay Area Workforce Development Board and Lakeshore employed in the manufacturing field for
Technical College for funding and support. many years…decades.
Sheboygan Area Dislocated Workers -For overcoming fear,
frustration, and self-doubt to undertake new tasks and new
beginnings. *Wisconsin Department of Workforce Development
1
2. 1/27/2011
Why?
Employers who were hiring for jobs, seeing • LTC contracted with Bay Area Workforce
prospective employees without basic computer skills
needed for jobs: customer service reps, healthcare, Development Board in Summer 2009 to address
office admin. needs of dislocated workers in Sheboygan.
Instructors at Technical Colleges were seeing DW • Initial curriculum taken from LTC Community
students who did not have basic computer skills of
other student populations.
Education Coursework. Additional curriculum was
Increased demand on Job Center staff members to added to address objectives of the courses.
provide basic services to DW clients who could not • Curriculum was updated and revised regularly to
use computer to: meet changing technology.
create resume
cover letter
look for open positions
fill out on-line applications
send e-mails with resumes & applications.
Funding
To introduce basic Part of WIA funding (Core Services)& National
computer concepts to
dislocated workers. Emergency Grant (NEG) partnership between
Bay Area Workforce Development Board and
Free but substantive
courses that will assist Lakeshore Technical College Dislocated
basic proficiency in Worker Support team.
Microsoft Office Word,
e-mail, the internet.
Curriculum targeted to
meet two objectives:
Seeking Employment
Re-entering Education
2
3. 1/27/2011
5 Classes offered
Absolute Beginners
Computers for Beginners
Word Level 1 and 2
Location Internet/Email
Located in the Classroom limit of 10 computers
Dislocated Worker
Assistance Center in
Offered at convenient times and
an annex location at days
the Sheboygan 5 hours each (2 x 2.5 hour sessions)
Memorial Mall
And Then Try to Find This…
How Do You Get From This…
3
4. 1/27/2011
Someone who has never used a computer
Limited in experience
Has worked on a computer but only in company
Parts of a Computer supplied/specific software
Operating Systems
Terrified of destroying computer
Windows XP
Never felt it necessary
Computer Functions and Terminology
Navigating basic file structures Afraid of learning
Creating, Saving, Opening a File “Can’t” or “Too old”
The Role of Memory Suffers Mouse-o-phobia
Storage Devices A fear of connecting physically with the
technology
4
5. 1/27/2011
20% Content and 80% Cheerleading Personalizing the Personal Computer
Rearranging the Desktop
Keep the content basic and easy to
Changing appearance
understand
File Management
Introduce skills through the use of fun
Copying, moving, and deleting files
tools!!
The Recycling Bin
Paint
Search for Files
Solitaire
Task Manager
Reassure learners
Maintenance of Hard Drive
Past experience plus new skills equals
Keyboarding
new opportunities
The learner is more eager and willing to try new
things!!
Enforce Rule: Welcome to Microsoft Office Word 2007
“DO NOT CLICK ON IT IF YOU DON’T KNOW WHAT IT Creating Documents
DOES!!!”
Introduce them to troubleshooting Fonts and Formatting Text
Now they don’t have to call a teenager!! Saving and opening a File
Many have older computers and lack the funds to Editing
purchase new.
Be able to work with what they have. Changing Margins
Welcome to Word Processing Page Orientation
Easing anxiety over typing speeds Copy, Cut and Paste Text
Use internet tools/games to build skills
Go for accuracy and then speed
Spelling and Grammar Check
Printing
Envelopes & Labels
5
6. 1/27/2011
Introduction to the Internet
Find and Replace What is a Browser?
Headers and Footers Connecting to the Internet
Creating their own Letterhead Web Addresses: What Do They Mean?
Working With Tables Protecting your Computer
Inserting a Table Searching The Internet
Navigating and Selecting Cells in a Table Information and jobs
Merging Table Cells Using Electronic Mail
Inserting and Deleting Tables and Cells Electronic mail etiquette
Working with Tabs Setting up your own email account
Using a Word Template Attaching a file to email
Working with Graphics
How To Recognize Phishing E-mail or Links
Inserting a Picture From a File Safe Surfing
Inserting ClipArt and WordArt Account settings in email and social
networking sites
It’sabout more than All level of learners
just the computers You might not be
Fear of computer where you think you
Overcoming emotional are
turmoil of Job Loss Flexing
our “teaching
Provided needed support methods” muscles.
with co-workers
Assessing on the fly to
Challenging room adjust content
layout made for more
Family members can
creative teaching
and will be separated
“What’s that Facebook
thing all about?”… in the classroom!
Busting myths and “Don’t make me stop
rumors this class!”
6
7. 1/27/2011
Average response on ease of registration
4.7/5
We held 179 classes between September, Classes were well organized 4.4/5
2009 and December, 2010. Information presented in an understandable
884 people attended classes. way 4.6/5
Average class size of 5 students: 1 trainer. The trainer encouraged and answered
We asked participants to fill out evaluations
questions throughout the workshop 4.7/5
and received an 84% response rate. (Thanks My reason for taking this workshop was
to Mary) satisfied 4.5/5
I would recommend this workshop to others
4.7/5
In general, I was satisfied with this
workshop 4.4/5
What did you like about this workshop?
The instructor was great! She is very
informative. She makes learning
Suggestions for Improvements? Thank you!
fun. She keeps your class interesting
Learning to overcome my Need more practice! Sheila Kronberg
intimidation of computers due to my Wouldn’t change a thing WIA Case Manager/Counselor
lack of knowledge and getting closer Have more classes more often Sheboygan Job Center
to the point I to be at for the (920) 287-7833
working world Even more elementary
definitions would be useful Sheila.kronberg@gotoltc.edu
It shows you step by step and hands
on A free brunch
I am trying to learn about
computers and I learned already in 5
hrs.
Relaxing-easy going-pleasant
atmosphere
Able to learn about computer at a
comfortable pace and practice at a
comfortable pace
It was very informative for a dummy
like myself. Sheila was a wonderful
& very patient person
Sheila was great!
7