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Web 2.0 and BPM

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How Web 2.0 technologies and concepts are impacting the world of business process management. Originally presented at the BPMG conference in London, 2006.

Published in: Business, Technology
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Web 2.0 and BPM

  1. 1. Web 2.0 and BPM Sandy Kemsley Kemsley Design Ltd. Process 2006, London
  2. 2. Agenda <ul><li>Web 2.0 defined </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>How Web 2.0 will impact BPM </li></ul><ul><li>What’s next </li></ul>
  3. 3. Web 2.0 Defined (O’Reilly) “ What is Web 2.0”, Tim O’Reilly, © 2006 O'Reilly Media, Inc.
  4. 4. Web 2.0 Defined (O’Reilly) <ul><li>Web as platform </li></ul><ul><li>Harnessing collective intelligence </li></ul><ul><li>Data as the next “Intel Inside” </li></ul><ul><li>End of the software release cycle </li></ul><ul><li>Lightweight programming models </li></ul><ul><li>Software above the level of a single device </li></ul><ul><li>Rich user experience </li></ul>
  5. 5. Key Web 2.0 Characteristics <ul><li>Tagging/folksonomies </li></ul><ul><li>User-created content and collaboration </li></ul><ul><li>Network effect </li></ul><ul><li>Zero-footprint rich user interface (AJAX) </li></ul><ul><li>Content syndication </li></ul><ul><li>Software as a service </li></ul><ul><li>Web mashups </li></ul>
  6. 6. From Web 1.0 to Web 2.0 Dion Hinchcliffe
  7. 7. Web 2.0 Applications <ul><li>del.icio.us </li></ul><ul><li>Blogger </li></ul><ul><li>Flickr </li></ul><ul><li>Upcoming.org </li></ul><ul><li>Wikipedia </li></ul><ul><li>Netvibes </li></ul><ul><li>Google Maps </li></ul>
  8. 8. Enterprise 2.0 <ul><li>Web 2.0 software/techniques in enterprise context, behind and across the firewall </li></ul><ul><li>What’s being used: </li></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Social bookmarking </li></ul></ul><ul><ul><li>Content syndication </li></ul></ul><ul><ul><li>AJAX </li></ul></ul>
  9. 9. What’s Driving Web 2.0 In BPM? <ul><li>Increased user expectations </li></ul><ul><ul><li>Software as a service, e.g., Salesforce.com </li></ul></ul><ul><ul><li>Rich user interfaces </li></ul></ul><ul><ul><li>User-created content/tags/comments </li></ul></ul><ul><li>Commoditization of IT </li></ul><ul><li>Faster development and content creation </li></ul><ul><li>Web 2.0 in content management </li></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Tagging </li></ul></ul>
  10. 10. How Web 2.0 Will Impact BPM: User View <ul><li>Process tagging/folksonomies </li></ul><ul><li>User-created processes/mashups </li></ul><ul><li>Process collaboration (including external): </li></ul><ul><ul><li>Modelling </li></ul></ul><ul><ul><li>Design </li></ul></ul><ul><ul><li>Execution </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><li>Rich user interfaces </li></ul>
  11. 11. How Web 2.0 Will Impact BPM: IT View <ul><li>Process syndication for management and visibility </li></ul><ul><li>Software as a service </li></ul><ul><li>Lightweight integration models </li></ul><ul><li>Interoperable processes </li></ul>
  12. 12. Isn’t BPM already Web 2.0 (-ish)? Rich user experience  Software above the level of a single device  Lightweight programming models  End of the software release cycle  Data as the next “Intel Inside”  Harnessing collective intelligence  Web as platform 
  13. 13. Issues with Web 2.0 and BPM <ul><li>Corporate culture </li></ul><ul><ul><li>Decentralized content administration </li></ul></ul><ul><ul><li>Content policing </li></ul></ul><ul><ul><li>Constantly changing software </li></ul></ul><ul><ul><li>User participation levels </li></ul></ul><ul><ul><li>Inter-departmental information sharing </li></ul></ul><ul><li>Support and SLAs </li></ul>
  14. 14. What’s Next? <ul><li>Improvements to BPMS </li></ul><ul><ul><li>Software as a service with SLA </li></ul></ul><ul><ul><li>“ Process wiki” as a design paradigm </li></ul></ul><ul><ul><li>Process instance tagging </li></ul></ul><ul><ul><li>Process syndication </li></ul></ul><ul><ul><li>Rich web interfaces for process design and management </li></ul></ul><ul><ul><li>Process data available for mashing up </li></ul></ul>
  15. 15. What’s Next? <ul><li>Changes to implementation and culture </li></ul><ul><ul><li>Allow users direct access to BPMS tools </li></ul></ul><ul><ul><li>Reduce over-customisation </li></ul></ul><ul><ul><li>Encourage tagging and collaboration </li></ul></ul>
  16. 16. Thank you ! Sandy Kemsley Kemsley Design Ltd. [email_address] Read my blog at www.column2.com

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