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Electronic Communication Options Greg Flanik

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Electronic Communication Options Greg Flanik

  1. 1. Electronic Communication Options Greg Flanik Manager of Network Services Baldwin-Wallace College
  2. 2. These slides are located at: http://homepages.bw.edu/~gflanik
  3. 3. Agenda <ul><li>Tips and techniques </li></ul><ul><li>Different options – strengths/weaknesses </li></ul>
  4. 4. The Challenge <ul><li>We need technology tools that address: </li></ul><ul><li>Miscommunication </li></ul><ul><li>Lack of consistent and centrally located documentation </li></ul><ul><li>4:00 a.m. conference calls </li></ul><ul><li>Cultural misunderstandings </li></ul>
  5. 5. Technology and your Virtual Team <ul><li>Pick a leader </li></ul><ul><li>Establish processes </li></ul><ul><li>Centralize documentation </li></ul><ul><li>Communicate </li></ul><ul><li>Make meetings work </li></ul><ul><li>Become a mind reader </li></ul><ul><li>Beware of cultural differences </li></ul><ul><li>Get some face time </li></ul>
  6. 6. “ Collaboration” <ul><li>The buzz word of 2007 </li></ul><ul><li>Three different categories </li></ul>
  7. 7. Conventional <ul><li>Telephone, voicemail fax </li></ul><ul><li>File sharing </li></ul><ul><li>Electronic mail </li></ul><ul><li>Conference bridge </li></ul>
  8. 8. Frontier <ul><li>Web conferencing (e.g. WebEx, Microsoft LiveMeeting) </li></ul><ul><li>Document library </li></ul><ul><li>Workflow management </li></ul><ul><li>Presence/instant messaging </li></ul><ul><li>Video and voice chat </li></ul>
  9. 9. Future Take <ul><li>Collaborative authoring </li></ul><ul><li>Syndication (RSS Feeds) </li></ul><ul><li>Group Semantics (Collaborative content tagging) </li></ul><ul><li>Expert profiling and identification </li></ul>
  10. 10. The bottom line <ul><li>Minimize costs for conventional components </li></ul><ul><li>Build the business case for emerging technologies. </li></ul><ul><li>Avoid the vaunted social networking tools. </li></ul>
  11. 11. Our Focus Frontier Technology Solutions <ul><li>Web conferencing (e.g. WebEx, Vsee, Sightspeed PRO) </li></ul><ul><li>Document library </li></ul><ul><li>Workflow management </li></ul><ul><li>Presence/instant messaging </li></ul><ul><li>Video and voice chat </li></ul>
  12. 12. Desktop Video Conferencing <ul><li>Room-based vs. PC desktop-based solutions </li></ul><ul><li>More frequent collaboration and teamwork between distributed parties. </li></ul><ul><li>Reduced travel requirements and expenses. </li></ul><ul><li>Improved, more timely communications across the organization. </li></ul>
  13. 13. Practical Desktop Options <ul><li>Sightspeed PRO </li></ul><ul><ul><ul><li>$4.95 per user per month. </li></ul></ul></ul><ul><ul><ul><li>$49.95 per user per year. </li></ul></ul></ul><ul><ul><li>Multi-party video and audio conferencing for up to 3 parties. </li></ul></ul><ul><ul><li>Video at 30 frames per second. </li></ul></ul><ul><ul><li>Live video and audio call recording. </li></ul></ul><ul><ul><li>Comprehensive call reporting. </li></ul></ul><ul><ul><li>Access to priority technical support. </li></ul></ul>
  14. 14. Practical Desktop Options <ul><li>Vsee </li></ul><ul><ul><ul><li>Free for internal use. </li></ul></ul></ul><ul><ul><ul><li>Inter-enterprise use at $39 per user per month. </li></ul></ul></ul><ul><ul><li>Multi-party video and audio conferencing for up to 6 parties. </li></ul></ul><ul><ul><li>Live video and audio call recording. </li></ul></ul><ul><ul><li>Full desktop and application sharing. </li></ul></ul><ul><ul><li>Drag-and-drop file sharing. </li></ul></ul><ul><ul><li>AES 256-bit encryption. </li></ul></ul>
  15. 15. Don’t forget the data <ul><li>Video Conferencing without Data Collaboration Has No Traction! </li></ul><ul><li>Data Collaboration Is the Missing Ingredient </li></ul>
  16. 16. Glance <ul><li>http://www.glance.net </li></ul><ul><li>Starts at $49 a month </li></ul><ul><li>A hosted service from Glance Networks focused on enabling sales presentations, demonstrations, and training. </li></ul>
  17. 17. Go To Meeting <ul><li>http://www.gotomeeting.com/ </li></ul><ul><li>Starts at $49 a month </li></ul><ul><li>A hosted service from Citrix Online that is simple to use and offers a flat rate pricing plan. </li></ul>
  18. 18. Live Meeting <ul><li>http://office.microsoft.com/en-us/livemeeting/ </li></ul><ul><li>Various pricing plans starting at $16 a month </li></ul><ul><li>A hosted service from Microsoft that is part of the Office family. Leverages data that is displayed primarily through Office tools such as Excel and PowerPoint. </li></ul>
  19. 19. WebEx <ul><li>http://www.webex.com/ </li></ul><ul><li>Pricing starting at $39 a month </li></ul><ul><li>A hosted service that has more flexibility than Live Meeting, but is more complex. Integration tools are available for Outlook, Salesforce.com, and a variety of ERP and CRM systems. Linkages to other applications can be built through extensible APIs. </li></ul>
  20. 20. Microsoft Share Point <ul><li>Addresses a wide range of business needs: </li></ul><ul><li>Collaboration </li></ul><ul><li>Portals </li></ul><ul><li>Enterprise Search </li></ul><ul><li>Enterprise Content Management </li></ul><ul><li>Business Forms and Business Intelligence </li></ul><ul><li>Three different versions of Share Point </li></ul>
  21. 21. Windows Share Point Services 3.0 (WSS) <ul><li>Cost: </li></ul><ul><li>Included with Windows Server 2003 </li></ul><ul><li>Collaboration: </li></ul><ul><li>Docs/tasks/ calendars, blogs, wikis, e-mail integration, project management “lite,” Outlook integration, offline docs/lists, surveys, people and group lists </li></ul><ul><li>Content Management: </li></ul><ul><li>Document Management </li></ul><ul><li>Search: </li></ul><ul><li>Contextual reference </li></ul>
  22. 22. Windows Office SharePoint Server CAL (MOSS) <ul><li>Cost: </li></ul><ul><li> $94/Client Access License </li></ul><ul><li>Everything mentioned in the previous slide plus: </li></ul><ul><li>Portal Features: </li></ul><ul><li>Enterprise Portal Template </li></ul><ul><li>Site Directory </li></ul><ul><li>My Sites </li></ul><ul><li>Social Networking </li></ul><ul><li>Privacy Control </li></ul>
  23. 23. Microsoft Office SharePoint Server Enterprise CAL <ul><li>Cost: </li></ul><ul><li> $169/Client Access License </li></ul><ul><li>Everything mentioned in the previous two slides plus: </li></ul><ul><li>Business Intelligence: </li></ul><ul><li>Server-based Excel spreadsheets and data visualization </li></ul><ul><li>Report Center </li></ul><ul><li>Business Intelligence Web Parts </li></ul><ul><li>Dashboards </li></ul><ul><li>Business Forms: Web forms, LOB actions, enterprise SSO </li></ul>
  24. 24. Learning Management Systems <ul><li>Blackboard Campus @ B-W </li></ul>
  25. 25. Questions?

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