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BPM, Collaboration and Social Networking Sandy Kemsley Kemsley Design Ltd. www.column2.com
Agenda <ul><li>Defining BPM and social software </li></ul><ul><li>Collaboration within BPM </li></ul><ul><ul><li>Designing...
What is BPM? <ul><li>A management discipline for improving cross-functional business processes. </li></ul><ul><li>The meth...
What’s in a BPMS? <ul><li>Process modeler </li></ul><ul><li>Repository </li></ul><ul><li>Execution engine </li></ul><ul><l...
What is Web 2.0? <ul><li>Consumer-facing social software </li></ul><ul><li>Software as a service </li></ul><ul><li>Harness...
Web 2.0 Examples <ul><li>Gmail: rich interface and  </li></ul><ul><li>constantly upgraded  </li></ul><ul><li>feature set <...
What is Enterprise 2.0? <ul><li>Enterprise-facing social software </li></ul><ul><li>Business purpose rather than purely so...
Enterprise 2.0 Examples <ul><li>Beehive, IBM’s internal social network for locating other IBM employees with similar work/...
Collaboration, Social Networking and BPM
Drivers for BPM and Enterprise 2.0 <ul><li>Changing user expectations </li></ul><ul><li>Trends towards greater collaborati...
Collaborative process modeling <ul><li>Multiple people participate in discovery and modeling of processes </li></ul><ul><l...
Collaborative process execution <ul><li>User can “step outside” structured process + create ad hoc collaboration </li></ul...
BPM and Social Networking <ul><li>External communities of practice </li></ul><ul><ul><li>Provide idea exchange, tools </li...
Impacts of Enterprise 2.0 and BPM
Social/Cultural Impacts <ul><li>Participatory culture for collaborative modeling </li></ul><ul><ul><li>Business must commi...
Technological Impacts <ul><li>Standardized RSS/Atom feeds for repurposing data and user-created dashboards </li></ul><ul><...
Economic Impacts <ul><li>Shift from (perceived or actual) high BPMS costs to lower-cost alternatives </li></ul><ul><li>RIA...
Barriers to Adoption of Enterprise 2.0 and BPM <ul><li>Perceived loss of management control over processes </li></ul><ul><...
The Future of BPM, Collaboration and Social Networking
The (Enterprise 2.0) Future is Already Here <ul><li>Many BPMS vendors incorporating some Enterprise 2.0 functionality </li...
What To Expect In The Future <ul><li>User tagging of process instances, for later retrieval or to highlight unusual instan...
Questions? Sandy Kemsley Kemsley Design Ltd. www.column2.com
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Presentation given at Business Rules Forum on October 3, 2009.

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BPM, Collaboration and Social Networking

  1. 1. BPM, Collaboration and Social Networking Sandy Kemsley Kemsley Design Ltd. www.column2.com
  2. 2. Agenda <ul><li>Defining BPM and social software </li></ul><ul><li>Collaboration within BPM </li></ul><ul><ul><li>Designing processes </li></ul></ul><ul><ul><li>Executing processes </li></ul></ul><ul><li>Impacts of social software on BPM </li></ul><ul><li>Barriers to adoption </li></ul><ul><li>Future innovations and impacts </li></ul>
  3. 3. What is BPM? <ul><li>A management discipline for improving cross-functional business processes. </li></ul><ul><li>The methods and technology tools used to manage and optimize business processes. </li></ul>Model Automate Monitor Optimize
  4. 4. What’s in a BPMS? <ul><li>Process modeler </li></ul><ul><li>Repository </li></ul><ul><li>Execution engine </li></ul><ul><li>System integration (web services) </li></ul><ul><li>Work-in-progress management </li></ul><ul><li>Monitoring and analysis </li></ul><ul><li>Simulation and optimization </li></ul>
  5. 5. What is Web 2.0? <ul><li>Consumer-facing social software </li></ul><ul><li>Software as a service </li></ul><ul><li>Harnesses collective intelligence through user-created content </li></ul><ul><li>Lightweight development models permit mashups </li></ul>
  6. 6. Web 2.0 Examples <ul><li>Gmail: rich interface and </li></ul><ul><li>constantly upgraded </li></ul><ul><li>feature set </li></ul><ul><li>Wikipedia: content </li></ul><ul><li>contributed by many authors </li></ul><ul><li>Google Maps: open API allows combining with many other web apps </li></ul>
  7. 7. What is Enterprise 2.0? <ul><li>Enterprise-facing social software </li></ul><ul><li>Business purpose rather than purely social: </li></ul><ul><ul><li>Social interaction to strengthen weak ties within organization </li></ul></ul><ul><ul><li>Social production to collaboratively produce content </li></ul></ul><ul><li>SaaS or on-premise </li></ul>
  8. 8. Enterprise 2.0 Examples <ul><li>Beehive, IBM’s internal social network for locating other IBM employees with similar work/research interests </li></ul><ul><li>Intellipedia, US intelligence community’s collaboratively-created, cross-agency library of intelligence information </li></ul>
  9. 9. Collaboration, Social Networking and BPM
  10. 10. Drivers for BPM and Enterprise 2.0 <ul><li>Changing user expectations </li></ul><ul><li>Trends towards greater collaboration </li></ul><ul><li>Lack of agility in many current BPMS implementations </li></ul>
  11. 11. Collaborative process modeling <ul><li>Multiple people participate in discovery and modeling of processes </li></ul><ul><li>Captures “tribal knowledge” </li></ul><ul><li>Internal and external participants </li></ul><ul><li>Technical and non-technical participants </li></ul><ul><li>Example: Lombardi Blueprint, SAP NetWeaver BPM with Google Wave </li></ul>
  12. 12. Collaborative process execution <ul><li>User can “step outside” structured process + create ad hoc collaboration </li></ul><ul><li>Audit trail and artifacts captured within BPMS audit log </li></ul><ul><li>Eliminates uncontrolled (unaudited) email processes </li></ul><ul><li>Examples: HandySoft, ActionBase </li></ul>
  13. 13. BPM and Social Networking <ul><li>External communities of practice </li></ul><ul><ul><li>Provide idea exchange, tools </li></ul></ul><ul><ul><li>Augment or replace internal BPM center of excellence </li></ul></ul><ul><ul><li>May be vendor specific/sponsored </li></ul></ul><ul><ul><li>Examples: IBM BlueWorks, Appian Forum, Software AG AlignSpace </li></ul></ul><ul><li>Internal discussion forums and collaboration linked to specific process models or instances within BPMS </li></ul><ul><ul><li>Examples: Appian, Global 360 </li></ul></ul>
  14. 14. Impacts of Enterprise 2.0 and BPM
  15. 15. Social/Cultural Impacts <ul><li>Participatory culture for collaborative modeling </li></ul><ul><ul><li>Business must commit resources </li></ul></ul><ul><ul><li>IT must allow business to participate </li></ul></ul><ul><li>Comfort level for collaborative execution </li></ul><ul><ul><li>Users must feel comfortable deviating from predefined structured process </li></ul></ul><ul><ul><li>Management must allow sufficient autonomy </li></ul></ul>
  16. 16. Technological Impacts <ul><li>Standardized RSS/Atom feeds for repurposing data and user-created dashboards </li></ul><ul><li>IM/SMS/microblogging for process alerts </li></ul><ul><li>Rich user interfaces (AJAX) eliminate desktop installation </li></ul><ul><li>User-created mashups </li></ul>
  17. 17. Economic Impacts <ul><li>Shift from (perceived or actual) high BPMS costs to lower-cost alternatives </li></ul><ul><li>RIA and lightweight development models lower development costs </li></ul><ul><li>Software as a service BPMS lowers capital costs </li></ul>
  18. 18. Barriers to Adoption of Enterprise 2.0 and BPM <ul><li>Perceived loss of management control over processes </li></ul><ul><li>Lack of understanding/trust in lightweight development models/tools </li></ul><ul><li>Risk of data loss or security breach with SaaS BPMS </li></ul>
  19. 19. The Future of BPM, Collaboration and Social Networking
  20. 20. The (Enterprise 2.0) Future is Already Here <ul><li>Many BPMS vendors incorporating some Enterprise 2.0 functionality </li></ul><ul><ul><li>RIA configurable user interfaces </li></ul></ul><ul><ul><li>Lightweight integration </li></ul></ul><ul><ul><li>RSS feeds </li></ul></ul><ul><ul><li>Design collaboration </li></ul></ul><ul><ul><li>Runtime collaboration </li></ul></ul><ul><ul><li>SaaS </li></ul></ul><ul><li>These are facilitating change in BPM </li></ul>
  21. 21. What To Expect In The Future <ul><li>User tagging of process instances, for later retrieval or to highlight unusual instances </li></ul><ul><li>IM and other synchronous communication integrated for real-time collaboration </li></ul><ul><li>Goal-oriented shift in process responsibility from management to knowledge workers </li></ul>
  22. 22. Questions? Sandy Kemsley Kemsley Design Ltd. www.column2.com
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Presentation given at Business Rules Forum on October 3, 2009.

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