Digital phone systems are susceptible to occasional downtime, a few simple diagnostic checks can help you pinpoint the issue and get you back online.

1. SIMPSON TELECOM GROUP
Your Digital Phone System has died,
but is it terminal?
Digital phone systems are susceptible to
occasional downtime, a few simple diagnostic
checks can help you pinpoint the issue.
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2. THERE ARE TWO POSSIBLE
REASONS YOUR DIGITAL PHONE
SYSTEM IS DOWN:
An external line issue An internal power issue
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3. HOW TO TELL
When it is an external line issue
 The time and date display on
your digital phone is still
showing
 You can make internal or
intercom calls from one phone
on your system to another
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4. WHAT TO DO
When it’s an external line issue
 Call your line provider
 Explaining you have a
'line problem' will, 90% of the
time, lead to them finding
and fixing the issue themselves
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5.  Adverse weather conditions
such as rain, snow, ice, or intense
cold physically affecting the wires
 Deliberate tampering with the
equipment or cabling
 In any case, notify your line provider
as soon as you can so they can help
you get back online
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EXCEPTIONS

6. HOW TO TELL
When it’s an internal power issue
 The time and date display on your
digital phone isn't showing
 Your system is not properly plugged
in or the power switch is turned to
“off” in your phone cabinet
 Cleaning staff can sometimes
unknowingly unplug your phone
system when looking for a power
point to use for their own equipment
outside of office hours
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7. WHAT TO DO
When it’s an internal power issue
 Check your phone cabinet and
make sure your system is
properly plugged in and the
power switch is set to “On”
 If everything in the phone cabinet
appears normal, you may have a
dead power supply
 Call your phone system supplier
to check your phone equipment
for problems
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8. YOUR LINE PROVIDER OR PHONE
SUPPLIER AREN’T ABLE TO HELP,
WHAT NEXT?
Simpson Telecom Group
can help!
We carry a supply of spare parts and
reconditioned equipment for most common
phone systems, including Nortel/Norstar, Avaya
IP Office, Toshiba, and Panasonic.
Whatever your telecom needs, contact us today
to see how we can be of service.
Call 905.842.1414
E-mail info@simpsontele.com
For more information visit: simpsontele.com