HCS 131 Entire Course NEW

UOP HCS 131 Entire Course NEW
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HCS 131 Week 1 E-mail to Coworker
HCS 131 Week 1 Skills Summary
HCS 131 Week 1 Weekly Summary
HCS 131 Week 2 Employee Memo
HCS 131 Week 2 Technology Worksheet
HCS 131 Week 3 HR Memo
HCS 131 Week 3 Conflict Presentation
HCS 131 Week 4 Consumer Relations Bulletin
HCS 131 Week 4 Teamwork Speech

HCS 131 Week 5 Employee Relations Memo
HCS 131 Week 5 Course Presentation

UOP HCS 131 Week 1 Communication At Its Finest NEW
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uop/hcs-131-week-1-communication-at-its-finest-
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Read the three scenarios provided.
Create a new Microsoft® Word document to answer the
prompts after each scenario.
Submit your Microsoft® Word document to the
University of Phoenix Center for Writing Excellence
Plagiarism Checker Turnitin® and WritePoint®
powered by Grammarly®.

UOP HCS 131 Week 1 E-mail to Coworker NEW
uop/hcs-131-week-1-e-mail-to-coworker-
recent
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You work in a health care office. Your new
coworker has never worked in an office
environment. She asks you to give her some
insight into workplace communication.
Write a 350 -700 word e-mail to her, in which you
do the following:
Explain the major components of communication
in the workplace.
Include types of communication she will
experience while working in a professional
environment.
Explain the role perception plays in
communication in the workplace.

UOP HCS 131 Week 1 E-mail to Coworker NEW
week-1-e-mail-to-coworker-recent
You work in a health care office. Your new coworker has never
worked in an office environment. She asks you to give her some
insight into workplace communication.
Write a 350 -700 word e-mail to her, in which you do the
following:
Explain the major components of communication in the
workplace.
Include types of communication she will experience while
working in a professional environment.
Explain the role perception plays in communication in the
workplace.

UOP HCS 131 Week 1 Skills Summary NEW
uop/hcs-131-week-1-skills-summary-recent
Your company’s leaders are considering sending
you as a representative to a conference with a
large international attendance. The leaders want
to make sure you handle the task appropriately, so
they have asked you to provide them with a
summary of your cross-cultural communication
knowledge and skills.
Write a 700- to 1,050 word e-mail to leadership, in
which you do the following:
Identify principles of cross-cultural
communication.
Identify barriers to cross-cultural communication.
Provide examples of how to properly address
barriers.

UOP HCS 131 Week 1 Weekly Summary NEW
uop/hcs-131-week-1-weekly-summary-recent
Write a 350- to 700-word summary of what you
learned this week. Reflect on the following
questions:
What ideas, readings, discussions, or activities
stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?

UOP HCS 131 Week 2 Communication Scenario Part 2 NEW
week-2-communication-scenario-part-2-recent
As the meeting drew to a close, it was clear that the members
still did not agree on the marketing plan addressed. Robert in
particular is frustrated by the end of the meeting and tells the
group that they can just work it out on their own. The group
leader asked that the other members create their own
marketing plan to bring back to the group at a later date.
Write a 350- to 525-word paper that discusses important
collaborative skills and the significance of effective
communication when working in groups. Include the following:
• Describe collaborative skills you would use to create a more
positive atmosphere.
• Explain the importance of effective communication and the
drawbacks of ineffective communication used in this scenario.
o Consider the email and face-to-face meeting.
• Explain the role active listening could have played in this
scenario.

UOP HCS 131 Week 2 Communication Scenario
Part 2 (2 Papers) NEW
uop/hcs-131-week-2-communication-
scenario-part-2-recent
As the meeting drew to a close, it was clear that the
members still did not agree on the marketing plan
addressed. Robert in particular is frustrated by the
end of the meeting and tells the group that they
can just work it out on their own. The group leader
asked that the other members create their own
marketing plan to bring back to the group at a
later date.
Write a 350- to 525-word paper that discusses
important collaborative skills and the significance
of effective communication when working in
groups. Include the following:
• Describe collaborative skills you would use to
create a more positive atmosphere.

• Explain the importance of effective
communication and the drawbacks of ineffective
communication used in this scenario.
o Consider the email and face-to-face meeting.
• Explain the role active listening could have
played in this scenario.

UOP HCS 131 Week 2 Employee Memo NEW
uop/hcs-131-week-2-employee-memo-recent
Imagine you are a supervisor in a health care office
and you want to address this topic with your
employees.
Write a 350- to 700-word memo to your
employees in which you do the following:
Describe the principles of verbal and nonverbal
communication.
Provide examples of how verbal and nonverbal
communication can improve relationships in the
workplace

UOP HCS 131 Week 2 Importance of Communication Part 1
NEW
week-2-importance-of-communication-part-1-recent
Note: It is important to complete this assignment prior to
working on the Importance of Communication Part 2.
Read the scenario provided.
Write a 350- to 525-word paper that discusses the principles of
communication presented in the scenario.
• Describe verbal and nonverbal cues from the scenario.
• Based on the description of each group member, speculate as
to how well this group will collaborate.
• How can verbal and nonverbal communication be perceived
as defensive?
o How can this affect relationships in the work place?
Submit your assignment to the University of Phoenix Center for
Writing Excellence Plagiarism Checker Turnitin® and
WritePoint® powered by Grammarly®.
Include the originality report from Turinitin® and the
screenshot from WritePoint® with your assignment.
To take a screenshot, follow these directions:
1. Press Alt + Print Screen on your computer keyboard to create
a screenshot.
2. Open a blank Microsoft® Word document.
3. Press Ctrl + V on your keyboard to paste the screenshot into

the document.
4. Save the document to your computer, and submit the
document to your instructor.
Cite at least 1 peer-reviewed, scholarly, or similar reference.
Format your assignment according to APA guidelines.

UOP HCS 131 Week 2 Technology Worksheet NEW
uop/hcs-131-week-2-importance-of-
communication-part-1-recent
Complete the Technology Worksheet. Identify at
least five different forms of technology that have
affected communication in the workplace. Include
a 100- to 150-word description of the effects
technology has had on communication, as well as
how it has affected communication in health care.
Technology Worksheet
Use the following table to identify at least five
different forms of technology that have affected
communication in the workplace. Include a 100- to
150-word description of the effects each form of
technology has had on communication and, more
specifically, communication in health care.

questions:

UOP HCS 131 Week 3 Conflict management style
(Emma and Isabella) NEW
uop/hcs-131-week-3-conflict-management-
style-emma-and-Isabella-recent
Read the following scenario:
Emma and Isabella attend the front office at an
urgent care facility. They have worked together for
over five years and enjoy collaborating on
projects. Their manager has asked them to
collaborate by creating a team training for
effective communication in the workplace. Emma
and Isabella will be responsible for creating and
delivering the training to the staff at the facility.
Emma feels that it is important to provide hands-
on learning while Isabella feels lecture would be
the most appropriate format for this team. Emma
defends her point by saying that her sister has

been a teacher for 10 years, and she has proven
that hands-on learning will increase the
engagement and likelihood of remembering the
training material. Isabella feels that Emma does
not account for her 10 years of experience in the
medical office and voices her disgust with Emma
and her lack of appreciation for her experience.
Isabella storms off and leaves Emma to finish the
work.
Emma approaches the manager and complains
that she has been left to complete the training
because Isabella refuses to talk or work with her.
Write a 265- to 350-word paper that includes the
following:
• Describe the type of conflict illustrated in the
scenario.
• Identify strategies the manager could use to
resolve the conflict between Emma and Isabella to
create a supportive climate again.
• Explain how the defensive climate created by the
conflict will affect the workplace relationship
between Emma and Isabella.
o Discuss the impact it could have on the other
clinic staff and the consumers who use the clinic.

UOP HCS 131 Week 3 Conflict Presentation NEW
uop/hcs-131-week-3-conflict-presentation-
recent
You have been asked to create an informal training
for your coworkers regarding dealing with
conflict.
Prepare a 7- to 10-slide Microsoft® PowerPoint®
presentation in which you do the following:
Describe different types of conflict.
Identify strategies for conflict management.
Include detailed speaker notes.

UOP HCS 131 Week 3 Dealing with Conflict in the
Workplace NEW
uop/hcs-131-week-3-dealing-with-conflict-in-
the-workplace-2-papers-recent
Read the following scenario:
Emma and Isabella attend the front office at an
urgent care facility. They have worked together for
over five years and enjoy collaborating on
projects. Their manager has asked them to
collaborate by creating a team training for
effective communication in the workplace. Emma
and Isabella will be responsible for creating and
delivering the training to the staff at the facility.
Emma feels that it is important to provide hands-
on learning while Isabella feels lecture would be

the most appropriate format for this team. Emma
defends her point by saying that her sister has
been a teacher for 10 years, and she has proven
that hands-on learning will increase the
engagement and likelihood of remembering the
training material. Isabella feels that Emma does
not account for her 10 years of experience in the
medical office and voices her disgust with Emma
and her lack of appreciation for her experience.
Isabella storms off and leaves Emma to finish the
work.
Emma approaches the manager and complains
that she has been left to complete the training
because Isabella refuses to talk or work with her.
Write a 265- to 350-word paper that includes the
following:
• Describe the type of conflict illustrated in the
scenario.
• Identify strategies the manager could use to
resolve the conflict between Emma and Isabella to
create a supportive climate again.
• Explain how the defensive climate created by the
conflict will affect the workplace relationship
between Emma and Isabella.

o Discuss the impact it could have on the other
clinic staff and the consumers who use the clinic.

UOP HCS 131 Week 3 HR Memo NEW
uop/hcs-131-week-3-hr-memo-recent
Write a 350- to 700-word memo to your HR
department in which you request development of
training classes on interpersonal relationships.
Describe the importance and characteristics of
interpersonal relationships in the workplace.
Describe how you believe this training would
improve the workplace.

questions:

UOP HCS 131 Week 4 Consumer Relations Bulletin
NEW
uop/hcs-131-week-4-consumer-relations-
bulletin-recent
Create a motivational bulletin of 350 to 700 words
that could be posted throughout your workplace,
directed to employees, emphasizing effective
consumer relations. Include the following:
The importance of effective consumer relations
Strategies for effective consumer relations
Note. Be creative.

UOP HCS 131 Week 4 Effective Consumer Relations
uop/hcs-131-week-4-effective-consumer-
relations-recent
You are working as a manager in a local hospital.
You received some patient satisfaction survey
data, and you were asked to review the data and
consider the impact on consumer relations.
Review the Patient Satisfaction Survey.
Answer the prompts provided based on the Patient
Satisfaction Survey Data.
Note: Remember to use the resources in the Center
for Writing Excellence, Turnitin®, and
WritePoint®.

UOP HCS 131 Week 4 Teamwork Speech NEW
uop/hcs-131-week-4-teamwork-speech-recent
Leadership has decided to create a new team,
making you the manager.
Write a short speech, of 350 to 700 words, to give
to your new team at your first team meeting.
Include the following:
Explain the importance of teamwork in the
workplace.
Identify strategies for effective team
communication
Identify strategies for effective team collaboration.
Include at least two references.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your
assignment.

questions:

UOP HCS 131 Week 5 Course Presentation NEW
uop/hcs-131-week-5-course-presentation-
recent
Imagine that leadership in your health care
company required you to take this course for
professional development. They now want you to
present to them what you have learned.
Create a 10- to 15-slide presentation outlining
what you learned from the course. Include the
following:
Important concepts from each week
Best practices for workplace communication
Examples of how you can apply best practices
Include at least two outside sources.
Include detailed speaker notes.
Format your presentation consistent with APA
guidelines.

UOP HCS 131 Week 5 Employee Relations Memo
NEW
uop/hcs-131-week-5-employee-relations-
memo-recent
Your team from Week Four is doing well, but the
team dynamic has caused some minor conflicts
between two of its members.
Write a 350- to 700-word memo to your
employees explaining the importance of positive
employee relations.

UOP HCS 131 Week 5 Preparing for Working in
Teams NEW
uop/hcs-131-week-5-preparing-for-working-
in-teams-recent
Collaboration is everywhere, especially in the
health care industry. It is important to learn how
to work and communicate in a collaborative
environment. As you progress through your
program, you will experience learning teams in
your courses. Learning teams provide you with
valuable experiences that will prepare you for
working collaboratively in the health care
industry.
Navigate to the University Library homepage.
Locate the Learning Team Toolkit on the upper
right side of the homepage.

Create a 7- to 10-slide Microsoft® PowerPoint®
presentation that identifies the Learning Team
resources provided by the University and the
importance of working effectively in a team. A
presentation format has been provided for this
assignment; however, you may choose to format
your presentation in another professional manner.
Include the following in your presentation:
Slide One: Title Slide
• Title of presentation
• Your name
• Course abbreviation and course number
• Due date
• Your facilitator's name
Slide Two: Introduction
• Describe what the Learning Team Toolkit is.
• Provide screenshots of the Learning Team
Toolkit.
Slides Three and Four: Review the Learning Team
Charter

• Explain the importance of the Learning Team
Charter.
o Why is it created?
o Why is it important in collaborative
environments?
o How can it be used during team conflicts?
o Why is it important to communicate with your
faculty?
Slides Five and Six: Review the Learning Team
Evaluation
• Explain the importance of the Learning Team
Evaluation form.
o Why is it important to rate the members of your
team?
o Why is it important that your faculty know how
you would rate your team members?
Slide Seven: Learning Team Toolkit Resources
• Explain the resources available in the Learning
Team Toolkit.
Slide Eight: Importance of Team Work

• Explain the importance of team work in
education and the workplace.
o Identify some strategies you would use when
working in a team.
o Identify effective communication you would use
when working in a team.
Slide Nine: References
• Cite 3 peer-reviewed, scholarly, or similar
references.
• Format your references according to APA
guidelines.
Note: Speaker notes are to be provided for each
slide. Refer to the "Tutorial: Adding Speaker Notes
to Microsoft®
PowerPoint® Presentations" document for more
information on how to add speaker notes to your
presentation.
Note: The University's Center for Writing
Excellence provides samples of different
deliverables. Under Samples, you will find a
sample Microsoft® PowerPoint® presentation to

use as a reference while creating your
presentation.
Note: Remember to use the resources in the Center
for Writing Excellence, Turnitin®, and
WritePoint®.
Cite 2 peer-reviewed, scholarly, or similar
references to support your presentation.
Format your assignment according to APA
guidelines. Include a title slide, detailed speaker
notes, and a reference slide.

questions:

HCS 131 Entire Course NEW

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