This document summarizes the findings of a SHRM poll on consumer-directed health plans (CDHPs) in the workplace. Key findings include that 42% of organizations offered CDHPs, with large organizations and those with multinational operations being more likely. While 42% of HR professionals felt comfortable with their CDHP knowledge, only 34% at organizations without CDHPs felt this way. Common barriers to offering CDHPs were maintaining the status quo and believing they would not save enough money.

1. SHRM Poll: The State of Consumer-Directed Health Plans in the Workplace Sponsored by AETNA June 29, 2011

3. Over the past three to five years, which cost-cutting measures have organizations implemented in relation to health care benefits? As the costs of health care continue to spiral upward, employees and employers are searching for ways to keep these costs under control and as manageable as possible. The top reported cost-cutting measures related to health care benefits was asking employees to share more of the cost of health care benefits (77%). This was followed by switching insurance carriers to find the most competitive rates (47%) and offering consumer-directed health plans (CDHPs) (41%).

4. Are companies leveraging consumer-directed health plans (CDHPs)? Yes; 42% of organizations offered a CDHP option for employees. Large-staff-sized organizations, publicly owned for-profit companies and firms with multinational operations locations were more likely to offer this plan. Among organizations that offered a CDHP,75% offered health savings accounts (HSAs) and 47% provided health reimbursement arrangements (HRAs).*

5. How comfortable are HR professionals with their level of knowledge about CDHPs? In general, HR professionals were not entirely comfortable with their present level of knowledge about CDHPs: only 42% responded either “agree” or “strongly agree” when asked if they were comfortable with their level of knowledge. However, HR professionals from organizations that offered a CDHP were significantly more likely to agree (“agree” or “strongly agree”) they were comfortable with their knowledge level (55%) compared with organizations without this plan in place (34%).2 *According to SHRM’s 2011 Employee Benefits Research Report, 35% of companies provided health savings accounts (HSAs) and 21% offered health reimbursement arrangements. The State of Consumer-Directed Health Plans in the Workplace poll specifically examined the relationship between HSAs and HRAs among organizations offering CDHPs.

7. What are the barriers preventing organizations from offering CDHPs? Among companies without a CDHP, the primary reasons for not offering the option were: 1) management wants to maintain the status quo since most employees are satisfied with the current health care benefits plan (49%), 2) management believes CDHPs will not save enough money to merit offering this type of plan (27%), and 3) not have enough information about the benefits of CDHPs (26%).3

8. In terms of a total compensation and benefits package, how important are each of the following to employees at your organization? 4 Note: n = 836-853. “Not sure” responses were excluded from this analysis. Percentages may not total 100% due to rounding. The figure is sorted by “very important" responses.

9. In terms of health care coverage, how important are each of the following to employees at your organization? 5 Note: n = 806-852.“Not sure” responses were excluded from this analysis. Percentages may not total 100% due to rounding. The figure is sorted by “very important" responses.

10. How important are each of the following to your organization when deciding which health care benefits to offer to employees? 6 Note: n = 822-840. “Not sure” responses were excluded from this analysis. Percentages may not total 100% due to rounding. The figure is sorted by “very important" responses.

11. Over the past three to five years, which of the following cost-cutting measures has your organization utilized to contain health care benefits costs? 7 Note: n = 861. Totals do not equal 100% due to multiple response options.

12. Based on your experience with your own organization and its employees, do you agree or disagree with each of the following statements? 8 Note: n = 827 - 846.“Not sure” responses were excluded from this analysis. Percentages may not total 100% due to rounding. The figure is sorted by “strongly agree" responses.

13. Do you agree with the following statement: “I am comfortable with my level of knowledge about consumer-directed health plans (CDHPs).” 9 Note: n = 821. “Not sure” responses were excluded from this analysis.

14. Does your organization currently offer consumer-directed health plans (CDHPs)? 10 Note: n = 838. “Not sure” responses were excluded from this analysis.

15. Does your organization currently offer consumer-directed health plans (CDHPs)? 11 Comparisons by organization staff size: Compared with smaller organizations (2,499 employees or fewer), larger organizations (2,500 or more employees) were more likely to offer a CDHP. Comparisons by organization sector: Publicly owned for-profit organizations were more likely to offer CDHPs than privately owned for-profit organizations, nonprofit organizations and government agencies. Comparisons by operations location: Organizations with multinational operations were more likely than organizations with U.S.-only operations to offer a CDHP.

16. Does your organization currently offer any of the following consumer-directed health plans (CDHPs)? 12 Note: n = 344. Organizations that did not offer consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis.

17. Does your organization currently offer any of the following consumer-directed health plans (CDHPs)? 13 Health reimbursement arrangements (HRA) comparisons by operations location: Organizations with multinational operations were more likely than organizations with U.S.-only operations to offer HRAs.

18. How easy or difficult is it to explain the concept of consumer-directed health plans (CDHPs) to employees? 14 Note: n = 342. Organizations that did not offer consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis. Percentages do not total 100% due to rounding.

19. Do you feel equipped to explain consumer-directed health plans (CDHPs) as a health insurance option to the following groups? 15 Note: n = 322-323. Organizations that did not offer consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis.

20. Has your insurance carrier provided you with the information you need to help educate the following groups about consumer-directed health plans (CDHPs)? 16 Note: n = 310. Organizations that did not offer consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis.

21. Do you agree that offering a consumer-directed health plan (CDHP) has helped engage your employees in their own health and wellness? 17 Note: n = 322. Organizations that did not offer consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis.

22. Which of the following best describe your organization’s reasons for not offering consumer-directed health plan options? 18 Note: n = 456. Organizations that offered consumer-directed health plans (CDHPs) and “not sure” responses were excluded from this analysis. Totals do not equal 100% due to multiple response options.

23. Demographics: Organization Industry 19 n = 861. Totals do not equal 100% due to multiple response options. * = Less than 1%.

24. Demographics: Organization Industry (continued) 20 n = 861. Totals do not equal 100% due to multiple response options. * = Less than 1%.

25. Demographics: Organization Sector 21 n = 859.

26. Demographics: Organization Staff Size 22 n = 859.

27. Demographics: Other 23 Is your organization a single-unit company or a multi-unit company? Does organization have U.S.-based operations (business units) only or does it operate multinationally? n = 861. n = 860. Are HR policies and practices determined by the multi-unit corporate headquarters, by each work location or both? n = 503. Percentages do not total 100% due to rounding.

29. Sample composed of 861 randomly selected HR professionals form SHRM’s membership database with the job title of manager and above

30. Margin of error is +/- 4%

31. Survey fielded June 8th - June 20th, 2011 24 Methodology For more poll findings, visit www.shrm.org/surveys Follow us on Twitter: http://twitter.com/SHRM_Research