MODULE OVERVIEW:
This module concentrates on teamwork. It is vital that employees work as a team. It is important not only to their personal success and advancement, but also to that of their
co-workers and to the company. The supervisor will look for these traits, and those workers who exhibit them will be rewarded.
2. What is a team?
• A team is a group of individuals (human or non-human) working
together to achieve their goal.
• As defined by Professor Leigh Thompson of the Kellogg School of
Management, "[a] team is a group of people who are interdependent
with respect to information, resources, and skills and who seek to
combine their efforts to achieve a common goal".
3. Characteristics of a team?
Respect Confidentiality
Demonstrate Mannerly Behavior
Seek Opportunities for Continuous Learning
Display a Customer Service Attitude
Be Assertive
Be Cooperative
Be a Teamworker
Respect the rights of others
4. Tuckman's Stages of Group Development
Forming Storming Norming Performing Adjourning
5. Stage 1: Forming
Feeling anxious and hesitant
Feeling out other team
members
Getting acquainted
Learning roles and
responsibilities
Understanding
team/department goals
Looking to team
leader/HOD for directions
6. Stage 2: Storming
Feeling competitive and tense
Disagreeing with other team
members
Struggling to establish place
in group
Forming cliques
Requiring team leader to
facilitate conversations
7. Stage 3: Norming
Beginning to work more
effectively
Respecting each other’s
opinions and differences
Agreeing on team rules
Trusting and helping each
others
Making progress in the
department
Not relying on team leader as
much
8. Stage 4: Performing
Performing at a high level
Making decisions and solving
problems quickly and
effectively
Working independently
9. Stage 5: Adjourning
Moving in different
directions as the project
comes to an end.
Celebrating team successes
Potentially feeling sad or
insecure
In 1965, a psychologist named Bruce Tuckman said that teams go through 5 stages of development: forming, storming, norming, performing and adjourning. The stages start from the time that a group first meets until the project ends.