BUS 430 Technology levels--snaptutorial.com

BUS 430 Chapter 3 quiz
For more classes visit
www.snaptutorial.com
1. When Bill Gates stated that "Microsoft is always two years away
from failure," he was emphasizing the importance of
2. Value chain measures would generally be less valuable to
3. In choosing performance measures, an organization might
consider all of the following criteria except
4. The service-profit chain model
5. Productivity is the
6. Which of the following would be a typical operational-level
quality performance measure?
7. The number of patent applications and the number of
improvement suggestions implemented relate best to which operational
performance measure category?
8. Which category of the Malcolm Baldrige National Quality Award
examines how the organization fulfills its ethical, legal, and societal
responsibilities, and supports its key communities?

9. Which of the following is not a key dimension of service quality?
10. At a basic level, quality should be measured in three areas. Which
of the following is not one of those areas?
11. Of the four performance perspectives of the balanced scorecard
model, which is most relevant to operations managers?
12. In regard to the value chain model, efficiency, cost and cycle time
would be most related to
13. Of the seven categories of the Malcolm Baldrige National Quality
Award criteria, which is least relevant to an operations manager?
14. Regarding the service-profit chain model, which of the following is
not viewed as internal performance?
15. The ability to respond quickly to changes in the amount and type of
demand is called
**********************************************************
BUS 430 Chapter 5 quiz

1. Which of the following is not a major characteristic of a customer
relationship management system (CRM)?
2. Regarding industrial robots, which choice is not correct?
3. During which stage of technology development and adoption is
design and demand flexibility most critical?
4. Which of the following would not be included in a typical
Customer Relationship Management System (CRM)?
5. Enterprise Resource Planning Systems (ERP)
6. _______ involves computer control of a manufacturing process,
such as determining tool movements and cutting speeds.
7. Infinite scalability is most related to
8. Which of the following is not a stage in technology development
and adoption?
9. All organizations face common issues regarding technology.
Which item below does not belong on the list of issues?
10. Computer integrated manufacturing systems result in
11. All of the following are benefits of adopting technologyexcept
12. Computer-Aided Manufacturing (CAM) has advantages over
conventional manufacturing approaches under many conditions. Which
of the following is not such a condition?
13. Filing your individual federal tax returns would best be described
as what type of value chain?

14. ____ consist of two or more computer-controlled machines or
robots linked by automated handling devices such as transfer machines,
conveyors and transport systems.
15. The dot.com company WebVan focused on
**********************************************************
BUS 430 Quiz 1 set 1
Which one of the following has the highest goods content?
Support processes would typically include all of the following except
The quality revolution is most related to
Which is generally related to service operations?
The three issues that are at the core of operations management include
all of the following except
A support process could be any of the following except
Which one of the following is not an example of biztainment?
Service organizations generally
A customer benefit package (CBP) includes
A value creation process could be any of the following except
Which of the following would be the lowest in goods content and
highest in service content?
In relating operations management and the customer benefit package
(CBP), which is the correct timing sequence?

A golf simulator in a retail sports store is an example of
Which one of the following has the lowest goods content?
Which of the following is not a current challenge to OM?
A competitively dominant customer experience is often called a
The United States has experienced three waves of outsourcing. Which of
the following is not one of the waves?
A company has two alternatives for meeting a customer requirement for
9,000 units of a specialty molding. If done in-house, fixed cost would be
$350,000, with variable cost at $30 per unit. If outsourced, the cost is
$80 per unit. Determine the breakeven point and determine if they
should make the item in-house or outsource it.
____ integration refers to acquiring capabilities at the front of the supply
chain, whereas ____ integration refers to acquiring capabilities toward
the back end of the supply chain.
Which of the following is not normally considered a variable cost?
When break-even analysis is applied to an outsourcing decision, the
breakeven quantity is
____ is the process of managing information, services and physical
goods to insure their availability at the right place, at the right time, at
the right cost and at the right quantity, with the highest attention given to
quality.
Which of the following generally does not result from vertical
integration?
The control of WalMart’s value chain is ______, while the control of
General Electric’s is ________.
Operational structure of the value chain deals with
In the value chain model for a hospital, patients, drugs and staff would
be considered
From the pre- and post-service view of a value chain, goods and services
design, contract negotiation and consulting services would be considered
The first, second, and third waves of outsourcing experienced by the
U.S. are
From the pre- and post-service view, transportation service, training
service and consulting and technical services would be considered

For a restaurant, order-taking, bill payment and home delivery would be
considered
**********************************************************
BUS 430 Quiz 1
• Question 1
Which of the following is not a current challenge to OM?
• Question 2
Which one of the following has the lowest goods content?

• Question 3
Which one of the following has the highest goods content?
• Question 4
The quality revolution is most related to
• Question 5
The following terms -- interchangeability of parts, division of labor,
highly repetitive tasks -- best relate to a focus on
• Question 6

A customer benefit package (CBP) includes
• Question 7
A golf simulator in a retail sports store is an example of
• Question 8
Which is generally related to service operations?
• Question 9
Support processes would typically include all of the following except

• Question 10
Which one of the following is not an example of biztainment?
• Question 11
Which of the following is not a key activity of an operations manager?
• Question 12
A value creation process could be any of the following except
• Question 13

A support process could be any of the following except
• Question 14
The three issues that are at the core of operations management include
• Question 15
Which of the following is the correct sequence describing the evolution
of operations management?
• Question 16

Which of the following generally does not result from vertical
integration?
• Question 17
“The perception of the benefits associated with a good, service, or
bundle of goods and services in relation to what buyers are willing to
pay for them” is the definition of
• Question 18
____ is the process of managing information, services and physical
goods to insure their availability at the right place, at the right time, at
the right cost and at the right quantity, with the highest attention given to
quality.
• Question 19

Which of the following is not normally considered a variable cost?
• Question 20
Which of the following is not a component of a value chain?
• Question 21
The United States has experienced three waves of outsourcing. Which of
the following is not one of the waves?
• Question 22
For a restaurant, order-taking, bill payment and home delivery would be
considered

• Question 23
A competitively dominant customer experience is often called a
• Question 24
Operational structure of the value chain deals with
• Question 25
From the pre- and post-service view, transportation service, training
service and consulting and technical services would be considered

• Question 26
In the value chain model for a hospital, patients, drugs and staff would
be considered
• Question 27
When break-even analysis is applied to an outsourcing decision, the
breakeven quantity is
• Question 28
The control of Wal-Mart’s value chain is ______, while the control of
General Electric’s is ________.
• Question 29

From the pre- and post-service view of a value chain, goods and services
design, contract negotiation and consulting services would be considered
• Question 30
____ integration refers to acquiring capabilities at the front of the supply
chain, whereas ____ integration refers to acquiring capabilities toward
the back end of the supply chain.
**********************************************************
BUS 430 Quiz 2
1. Of the seven categories of the Malcolm Baldrige National Quality
Award criteria, which is least relevant to an operations manager?

2. Employee satisfaction and other workforce-related measures fall
into which perspective in the Balanced Scorecard?
3. Interlinking is the quantitative modeling of cause-and-effect
relationships between
4. Productivity is the
5. Customer satisfaction rating increases as time-on-hold waiting
decreases is an example of
6. The service-profit chain model
7. Of the four performance perspectives of the balanced scorecard
8. At a basic level, quality should be measured in three areas. Which
of the following is not one of those areas?
9. Which of the following would not be a typical organizational-level
financial performance measure?
10. Which category of the Malcolm Baldrige National Quality Award
11. In regard to the value chain model, efficiency, cost and cycle time
would be most related to
12. Which of the following is not a key dimension of service quality?
13. The triple bottom line (TBL or 3BL) refers to the measurement of
sustainability in all of the following areas except

14. Dell's ability to provide a wide range of customized computer
hardware to accommodate customers' needs best describes
15. Which of the following would be a typical operational-level quality
performance measure?
16. ____ attributes are most likely to be experienced by the customer
when using estate planning services.
17. Goods and service features that differentiate one customer benefit
package from another are called
18. Operations design choices include all of the following except
19. Which of the following is not generally considered a competitive
priority?
20. With regard to the three types of customer attributes in evaluating
the quality of goods and services, those associated with the features of a
new laptop computer such as processor speed and hard disk capacity
would best be classified as
21. With regard to the three types of attributes customers use in
evaluating the quality of goods and services, a vacation would best be
classified as high in
22. Which of the following does not describe how customers evaluate
services in a manner that differs from the way they evaluate goods?
23. Professor Terry Hill has presented a four-loop framework for
operations strategy through an iterative and integrated process. The
initial loop is
24. In an automobile, which of the following would not be considered
an order winner?

25. Which of the following would not constitute an element of
operations infrastructure?
the quality of goods and services, those associated with having a meal in
a restaurant such as taste of the food and courtesy of the server would
best be classified as
27. The text uses McDonald's to exemplify Professor Terry Hill's
Generic Strategy Framework. The operating design choices of resource
scheduling, inventory placement and control and standardized
operational and job procedures relate best to the corporate objective of
28. Families of goods or services having similar characteristics or
methods of creation are called
29. A firm's ability to achieve market and financial superiority over its
competitors is called
the quality of goods and services, those associated with buying furniture
**********************************************************
BUS 430 Quiz 3

1. Filing your individual federal tax returns would best be described
as what type of value chain?
2. Information technology has significantly affected health care.
Which of the following is not an outcome?
3. Computer integrated manufacturing systems result in all of the
following EXCEPT:
4. Which of the following enables engineers to design, analyze, test,
simulate, and “manufacture” products before they physically exist?
5. Infinite scalability is most related to
6. All of the following are benefits of adopting technology except
7. According to the National Research Council, companies with
computer-integrated manufacturing system experience have been able to
8. ____ consist of two or more computer-controlled machines or
robots linked by automated handling devices such as transfer machines,
conveyors and transport systems.
9. The dot.com company WebVan focused on
10. Which of the following would not be an activity a return facilitator
handles?
11. Which of the following would not be included in a typical
Customer Relationship Management System (CRM)?
12. All organizations face common issues regarding technology.
Which item below does not belong on the list of issues?

13. Regarding industrial robots, which choice is not correct?
14. _______ involves computer control of a manufacturing process,
such as determining tool movements and cutting speeds.
15. CRM helps firms gain competitive advantage by all of the
following except
**********************************************************
BUS 430 Quiz 5
Question 1
The production of large goods such as airplanes is best
accomplished using a ____ layout.

Question 2
All of the following are limitations to process layout except
Question 3
An assembly line with 28 operations is to be balanced. The
total amount of time required for all 28 operations is 39 minutes. The
longest operation takes 2.2 minutes and the shortest takes 0.8 minutes.
The line will operate for 450 minutes per day.
1. Determine the minimum and maximum cycle time.
2. What is the output rate if the cycle time is set at 2.2 minutes?

Question 4
Which one of the following fits best with process layout?
Question 5
Which of the following is not a common reason for facility
layout studies?
Question 6

For a given cycle time in line balancing, assembly-line
efficiency can be increased by
Question 7
Considering ergonomics, which of the following does not fit?
Question 8

The typical layout of facilities in a hospital would be an
example of a ____ layout.
Question 9
A ____ layout is an arrangement based on self-contained
groups of equipment needed to produce a particular set of goods or
services.
Question 10

All of the following are common objectives of layout studies
except
Question 11
An assembly line with 28 activities is to be balanced. The total
amount of time required for all 28 activities is 39 minutes. The line will
operate for 450 minutes per day. What must the cycle time be to achieve
an output rate of 400 units/day?
Question 12
A(n) ____ performs entire jobs rather than specialized,
assembly line work.

Question 13
Which of the following is not a disadvantage of virtual teams?
Question 14
____ set their own goals and inspect their own work, often
hire their own replacements and prepare their own budgets.

Question 15
The determination of specific job tasks and responsibilities is
called ____.
Question 16
The metric "perfect order fulfillment" is often used to measure
____.
Question 17

A(n) ____ seeks to balance capacity and demand, might use
only a few large distribution centers, and minimize costs of routing
products from factories to retail stores and customers.
Question 18
Managing the flow of goods and materials from the customer
backward through the supply chain is called
Question 19
A firm that specializes in certain types of goods-producing
activities, such as customized design, manufacturing, assembly, and
packaging, and works for end users is called a ____.

Question 20
A pull system
Question 21
The point in the supply chain that separates the push system
from the pull system is called the
Question 22

Factors such as managers' preferences, services and taxes,
available transportation systems, banking services and environmental
impacts would be most closely related to which level of the facility
location hierarchy?
Question 23
A contract manufacturer can offer significant competitive
advantages. Which one of the following is not an advantage of using a
contract manufacturer.
Question 24

A(n) ____ produces only what is needed at upstream stages in
the supply chain in response to customer demand signals.
Question 25
The Supply Chain Operations Reference (SCOR) Model
function that entails procuring goods and services to meet planned or
actual demand is called ____.
Question 26
The weights typically used in the center-of-gravity method are

Question 27
A push system
Question 28
Where in its supply chain does Dell, Inc. begin to use a pull
system?

Question 29
All of the following are considered non-economic factors in
location decisions except
Question 30
The center-of-gravity method takes all the following into
account except
**********************************************************
BUS 430 Quiz 6

Question 1
Safety capacity is intended for all of the following except
Question 2
Which of the following is a short-term capacity decision?
Question 3

According to the Theory of Constraints, ____ is the amount of
money generated per time period through actual sales.
Question 4
Safety capacity or a capacity cushion is
Question 5
When the average unit cost of a good or service decreases as
the capacity and/or volume of throughput increases, it is called ____

Question 6
Safety capacity is most closely related to
Question 7
Which of the following is not correct relating to bottleneck
resources?

Question 8
For a non-bottleneck activity,
Question 9
A doctor's office would charge no-show patients $30 if they
did not cancel their appointment 24 hours ahead of the appointment
because
Question 10

An entity in which idle capacity exists is called a ____.
Question 11
All the following are means to adjust short-term capacity
except
Question 12
Which of the following is not a key consideration in long-term
capacity strategy?

Question 13
The long-term capacity expansion strategy that can be called a
capacity straddle strategy is
Question 14
The capacity expansion approach that provides the most safety
capacity is

Question 15
All the following are means to manage capacity by shifting
and stimulating demand except
Question 16
____ forecasts are needed to plan work-force levels, allocate
budgets among divisions and schedule jobs and resources.
Question 17

A tracking signal provides a method for quantifying forecast
Question 18
Repeatable periods of ups and downs over short periods of
time are called ____.
Question 19
A(n) ____ is a one-time variation that is explainable.

Question 20
Which of the following is not a statistical method?
Question 21
All of the following are important concepts in forecasting
except
Question 22

For single exponential smoothing,
Question 23
Which of the following does not fit with the Delphi method?
Question 24
If single exponential smoothing is used and the time series has
a negative trend, the forecast will

Question 25
Regular patterns in a data series that take place over long
periods of time are called ____.
Question 26
The forecasting error measurement that is different in that the
measurement scale factor is eliminated is
Question 27

An R2 of 0.80 means
Question 28
Which of the following is not a valid approach to gathering
data for judgmental forecasting?
Question 29
All of the following are important in choosing a forecasting
method except

Question 30
Regression analysis
**********************************************************
BUS 430 Quiz 7
1. Inventory that acts as a buffer between workstations in flow shops
or departments in job shops is called ____ inventory.
2. Backorders ____.
3.

Costs associated with backordering a product are called ____ costs.
4.
Which is not an advantage of the periodic review system?
5.
Using a fixed quantity system (FQS), as the reorder point increases
6.
Which of the following is not a key assumption underlining the classic
economic order quantity (EOQ) model?
7.
Additional inventory kept over and above the average amount required
to meet demand is called ____ inventory.
8.
Demand that varies over time is called ____.
9.
“The inability to satisfy the demand for an item” is the definition of a
10.
Costs associated with inspecting, unpacking and putting into storage
incoming inventory are components of ____ cost.
11.

Independent demand
12.
For the single-period inventory model, solving for the optimal order
quantity involves using
13.
In ABC inventory analysis, which of the following is true for “C” items?
14.
Demand that is stable over time is called ____.
15.
Which of the following is not a component of holding cost?
16.
A(n) ____ is a statement of how many finished items are to be produced
and when they are to be produced.
17.
Which of the following is not an aggregate planning decision option?
18.
Capacity requirements are computed by multiplying the number of units
scheduled for production at a work center by
19.

If a work center load report indicates insufficient capacity, options for
correcting the problem include all of the following except
20.
Which of the following is not correct regarding aggregate planning?
21.
If forecast demand exceeds the total factory or supply capacity,
managers might simply decide not to meet forecast demand. This
decision would most likely be made at which planning level?
22.
____ are the total demand for an item derived from all of its parents.
23.
The Lot-for-Lot (LFL) rule
24.
Which lot sizing rule might use the EOQ calculation?
25.
The words "product family," "budget allocation" and "long-term" fit best
with which level of the generic framework for resource planning?
26.
Which lot sizing rule is best when inventory carrying costs are high and
setup/order costs are low?

27.
Which lot sizing rule might base the order quantity on a standard-size
container or pallet load?
28.
The direct inputs to material requirements planning include all of the
following except
29.
An inventory item can be
30.
Which aggregate planning strategy generally would result in the least
amount of inventory?
**********************************************************
BUS 430 Quiz 8
Question 1

Scheduling refers to specifying
Question 2
The time needed to process a given set of jobs is called
Question 3
Which of the following is not a consideration when designing
an appointment system?
Question 4
Staff scheduling needs all of the following except

Question 5
Which of the following is NOT a criterion for evaluating job
sequencing rules?
Question 6
Triage by nurses in an emergency room would be an example
of
Question 7

The chief disadvantage of the shortest processing time rule is:
Question 8
The Shortest Processing Time (SPT) rule
Question 9
If the highest priority is to minimize the average job lateness,
then the jobs sequence should begin with those jobs requiring

Question 10
The sequencing rule that minimizes the maximum number of
jobs that are past due from a given set of jobs is
Question 11
Considering a two-resource sequencing problem,

Question 12
Johnson’s sequencing rule is used to sequence
Question 13
A requirement of Johnson’s two-resource sequencing rule is
Question 14

The numerical difference between the completion time and the
due date is called
Question 15
ScheduleAnywhere.com on-line software helps clients do all
the following except
**********************************************************
BUS 430 Quiz 9
1. GE's Six Sigma problem solving approach employs five phases.
Which is not one of the phases?

2. Which of the following is not a part of Philip Crosby's philosophy
of quality?
3. Which of the following is not directly related to W. Edwards
Deming?
4. Which does not fit with Six Sigma implementation?
5. Machine down time and downgrading costs are examples of which
type of quality cost?
6. Six Sigma efforts have use all of the following concepts and
methods except
7. All of the following relate to Six Sigma except
8. The dpmo or epmo for a three-sigma quality level is
9. At a gas station, a diesel pump nozzle that will not fit into a non-
diesel automobile is an example of ____?
10. Which of the following is not one of W. Edwards Deming's 14
points?
11. ISO 9000:2000 principles consist of all of the following except
12. In reference to quality cost classifications, training and equipment
design would fall in the ____ category.
13. Which leader in quality management promoted the Quality Trilogy
of quality planning, quality control, and quality improvement?
14. In the SERVQUAL instrument for measuring service quality, the
concept of assurance is associated with

15. Which of the following is not considered part of Total Quality?
16. Evaluating the trade-offs between the costs of detecting and
replacing a defective part or allowing it to continue on through the
production process is related to
17. Which of the following suggests a process that is not in control?
18. Which of the following is not related to a continuous metric?
19. Which of the following is most closely related to Statistical Process
Control (SPC)?
20. To monitor the fraction of printed circuit boards that do not pass a
functional test, a(n) ____ is used.
21. Common cause variation is
22. Indications in a control chart of an out-of-control situation include
23. Testing whether a computer boots up the first time is an example of
24. Honda wants to monitor the number of blemishes (scratches,
blisters, etc.) on the fenders of its cars using a statistical process control
chart. The most appropriate type of SPC chart is
25. Statistical calculations will show that if p = .01, then the sample
size needed to have at least a 95% chance of finding at least one
nonconformance is
26. c-charts
27. Common cause variation

28. Which of the following is not a component of a control system?
29. If one was monitoring the average time to load a web page, the
chart to use would be the
30. Which is not related to a discrete metric?
**********************************************************
BUS 430 Quiz 10
1. In a Kanban system, the numerator of the formula K = [d(p + w)(1
+ α)]/C is analogous to
2. Quick setup or changeover of tooling and fixtures is associated
with ____.
3. Ford Motor Company has decided to switch to a pull system of
manufacturing and distribution for its vehicles. Which one of the
following is most likely to occur?
4. A withdrawal Kanban
5. Which of the following is not one of the 5Ss?

6. Which of the following is not a basic principle of a lean operating
system?
7. Which of the following is least related to a pull system?
8. Total Production Maintenance (TPM)
9. The number of Kanban cards is dependent on all of the following
except
10. Southwest Airlines illustrates the application of "lean principles"
when it
11. Long lead-times and higher work-in-process is most closely related
to which of Toyota's "Seven Major Waste Categories?"
12. Toyota classified waste into seven major categories. Those
categories include all of the following except
13. Total productive maintenance (TPM) seeks to do all of the
following except ____.
14. ABC Manufacturing uses a Kanban system for a component. The
daily demand is 800 units. Each container has a combined waiting and
processing time of 0.34 days. If the container size is 50 and efficiency
(safety) factor is 9 percent, how many Kanban card sets should be
authorized (round up)?
15. Which of the following is least related to a push system?
16. A type of organization which "loans" resources to projects while
still maintaining control over them is called
17. Which of the following is least related to Program Evaluation and
Review Technique (PERT)?

18. Which of the following is not
considered a project?
19. Which of the following is incorrect regarding time/cost trade-offs?
20. In which stage in the project life cycle would crashing likely be
performed?
21. A type of organization that can result in inefficiencies because of
duplication of resources across the organization is called
22. The county government has decided to redo the street you live on
and plans to block the street off which causes you and your neighbor's
considerable inconvenience. The project has three parallel paths defined
as follows: (i) path A-B-C-H to install street lights and electrical wiring
that takes 16 days, (ii) path A-D-E-H to install sidewalks with handicap
capabilities that takes 22 days, and (iii) path A-F-G-H to repave the
street including storm drains that takes 30 days. Which one of the
following statements istrue?
23. Slack in an activity is computed as
24. A project has three paths. A-B-C has a length of 25 days. A-D-C
has a length of 15 days. Finally, A-E-C has a length of 20 days. Which
one of the following statements istrue?
25. Which statement is true regarding activities not on the critical path?
26. In which stage in the project life cycle would a Gantt chart be used?
27. Which step in the project management process would involve
developing alternative plans in anticipation of problems that might arise?

28. Which of the following is not an assumption of the critical path
method?
29. Which of the following is not a stage in the project life cycle?
30. In which stage in the project life cycle would critical path
calculations be performed?
**********************************************************
BUS 430 Week 2 Case Study Waldo County
Case Study: Waldo County. Please read the case study “Waldo County”
at the end ofChapter 10 and questions 1 and 2 of that case listed below.
Please show your calculations.
1. What is the project's NPV, given the projections in the Table
10.8?
2. Conduct a sensitivity analysis and a scenario analysis of the
project. What do these analyses reveal about
the project's risks and potential value?
**********************************************************

BUS 430 Week 3 Quiz 2
• Question 1
In regard to the value chain model, efficiency, cost and cycle
time would be most related to
• Question 2
Of the four models of organizational performance, which two
focus on the "big picture" of organizational performance rather than on
operational-level framework?
• Question 3
Regarding the service-profit chain model, which of the following
is not viewed as internal performance?

• Question 4
In choosing performance measures, an organization might
consider all of the following criteria except
• Question 5
Of the seven categories of the Malcolm Baldrige National
Quality Award criteria, which is least relevant to an operations manager?
• Question 6
Airline revenue per passenger mile and hotel revenue per full-
time employee are examples of
• Question 7
Of the four performance perspectives of the balanced scorecard

• Question 8
Which of the following would be a typical operational-level
quality performance measure?
• Question 9
At a basic level, quality should be measured in three areas.
Which of the following is not one of those areas?
• Question 10
The triple bottom line (TBL or 3BL) refers to the measurement
of sustainability in all of the following areas except
• Question 11
Dell's ability to provide a wide range of customized computer
hardware to accommodate customers' needs best describes
• Question 12

Customer satisfaction rating increases as time-on-hold waiting
decreases is an example of
• Question 13
Which of the following would be an example of an innovation
and learning performance measure?
• Question 14
The service-profit chain model
• Question 15
The ability to respond quickly to changes in the amount and type
of demand is called
• Question 16
A firm's ability to achieve market and financial superiority over
its competitors is called

• Question 17
____ attributes are most likely to be experienced by the customer
when using estate planning services.
• Question 18
Considering the work force component of infrastructure, which
term does not fit with the others in a service environment?
• Question 19
Which of the following does not describe how customers
evaluate services in a manner that differs from the way they evaluate
goods?
• Question 20
With regard to the three types of customer attributes in
evaluating the quality of goods and services, those associated with the
features of a new laptop computer such as processor speed and hard disk
capacity would best be classified as
• Question 21

Which of the following is not generally considered a competitive
priority?
• Question 22 Which one of the following statements
best represents McDonald's approach to global business?
• Question 23
Operations design choices include all of the following except
• Question 24
Goods and service features that differentiate one customer
benefit package from another are called
• Question 25
In an automobile, which of the following would not be
considered an order winner?
• Question 26
The text uses McDonald's to exemplify Professor Terry Hill's
Generic Strategy Framework. The operating design choices of resource

• Question 27
With regard to the three types of attributes customers use in
evaluating the quality of goods and services, a vacation would best be
classified as high in
• Question 28
Professor Terry Hill has presented a four-loop framework for
operations strategy through an iterative and integrated process. The
initial loop is
• Question 29
With regard to the three types of customer attributes in
evaluating the quality of goods and services, those associated with
buying furniture would best be classified as
• Question 30
Requirements that are expected in a good or service are called
**********************************************************
BUS 430 Week 3 Quiz

• Question 1
Which of the following would be an example of an innovation and
learning performance measure?
• Question 2
The triple bottom line (TBL or 3BL) refers to the measurement of
sustainability in all of the following areas except
• Question 3
Customer satisfaction rating increases as time-on-hold waiting decreases
is an example of

• Question 4
When Bill Gates stated that "Microsoft is always two years away from
failure," he was emphasizing the importance of
• Question 5
Of the four performance perspectives of the balanced scorecard model,
which is most relevant to operations managers?
• Question 6
In regard to the value chain model, efficiency, cost and cycle time would
be most related to
• Question 7
Which of the following is not a key dimension of service quality?

• Question 8
Which of the following would be a typical operational-level quality
performance measure?
• Question 9
Which category of the Malcolm Baldrige National Quality Award
• Question 10
In choosing performance measures, an organization might consider all of
the following criteria except
• Question 11

Value chain measures would generally be less valuable to
• Question 12
Of the four models of organizational performance, which two focus on
the "big picture" of organizational performance rather than on
operational-level framework?
• Question 13
Productivity is the
• Question 14
Airline revenue per passenger mile and hotel revenue per full-time
employee are examples of
• Question 15

At a basic level, quality should be measured in three areas. Which of the
following is not one of those areas?
• Question 16
Considering the work force component of infrastructure, which term
does not fit with the others in a service environment?
• Question 17
A firm's ability to achieve market and financial superiority over its
competitors is called
• Question 18
With regard to the three types of customer attributes in evaluating the
quality of goods and services, those associated with buying furniture
• Question 19

quality of goods and services, those associated with having a meal in a
restaurant such as taste of the food and courtesy of the server would best
be classified as
• Question 20
In an automobile, which of the following would not be considered an
order winner?
• Question 21
Which of the following would not constitute an element of operations
infrastructure?
• Question 22
Goods and service features that differentiate one customer benefit
package from another are called

• Question 23
Operations design choices include all of the following except
• Question 24
Requirements that are expected in a good or service are called
• Question 25
quality of goods and services, those associated with the features of a new
laptop computer such as processor speed and hard disk capacity would
best be classified as
• Question 26

With regard to the three types of attributes customers use in evaluating
the quality of goods and services, a vacation would best be classified as
high in
• Question 27
The text uses McDonald's to exemplify Professor Terry Hill's Generic
Strategy Framework. The operating design choices of resource
• Question 28
Professor Terry Hill has presented a four-loop framework for operations
strategy through an iterative and integrated process. The initial loop is
• Question 29
In time sequence, which of the following needs to be accomplished first?
• Question 30

Families of goods or services having similar characteristics or methods
of creation are called in a good or service are called
**********************************************************
BUS 430 Week 4 Assignment 1 LensCrafters
Case Study
Assignment 1: LensCrafters Case Study
Due Week 4 and worth 250 points
This assignment requires student complete an analysis of the
LensCrafters case from Chapter 6 of the text.
Write a six to seven (6-7) page paper in which you:

Evaluate LensCrafters’ operations strategy and explain how the
organization seeks to gain a competitive advantage in terms of
sustainability.
Analyze how operation management activities affect the customer
experience. Select two (2) operation management challenges and
provide the solutions for confronting them.
Examine LensCrafters’ value chain and evaluate its effectiveness to
operations in terms of quality, value creation, and customer satisfaction.
Determine the different types of performance measurements that can be
used to measure LensCrafters’ service-delivery system design. Select at
least two (2) types that can be applied and provide justifications for the
selection.
Examine the different types of technologies applied to LensCrafters’
service operations and evaluate how the technologies strengthen the
value chain.
Use at least three (3) quality resources in this assignment.Note:
Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, the student’s
name, the professor’s name, the course title, and the date. The cover
page and the reference page are not included in the required assignment
page length.
The specific course learning outcomes associated with this assignment
are:
Apply the concept of operations management.

Compare and contrast the difference between a supply chain and a value
chain.
Analyze the types of measures used for decision making.
Analyze the five key competitive priorities and their relationship to
operations strategy.
Analyze different types of technology and their role in manufacturing
and service operations.
Use technology and information resources to research issues in
operations management.
Write clearly and concisely about operations management using proper
writing mechanics.
**********************************************************
Question 1
In a design specification 25 ± 1.5, the value 25 is called the ____,
while ± 1.5 is called the ____.
• Question 2

The final step in using the House of Quality involves identifying
those technical features that meet any of the following criteria except
• Question 3
High customer contact systems would most commonly be found
in ____.
• Question 4
Which of the following is not a principal dimension of a
servicescape?
• Question 5
Prior to designing and configuring a customer benefit package, a
firm should understand and develop its ____.
• Question 6
A bank provides four sequential services to its customers. Over the last
quarter, the reliability of each of these services was 92%, 97%, 95% and
90%. What is their overall reliability?
• Question 7

Which of the following is not a principal element in service
encounter design?
• Question 8
A system design consisting of several parallel components that
function independently of each other and where the system fails only if
all the parallel components fail is an example of
• Question 9
Which of the following is not a principal issue in service
encounter design?
• Question 10
In design specification terminology, permissible variation is
called
• Question 11
The process by which a model is constructed to test a good's
physical properties or use under actual operating conditions is called

Selected :
Prototype testing
Correct :
Prototype testing
• Question 12
Which of the following is not correct regarding product or
process simplification?
• Question 13
Which of the following is not supported by Japan's Genichi
Taguchi?
• Question 14
Which of the following is not a principal dimension of the
servicescape?

• Question 15
Quality Function Deployment (QFD) starts with
• Question 16
Which one of the following best describes reengineering?
• Question 17
____ offer customers broad freedom to select the pathways that
are best suited for their immediate needs and wants from many possible
pathways through the service delivery system.
• Question 18
Which one of the following major activities is not one of the six
major activities to design a goods-producing or service-providing
process?
• Question 19

Which of the following is least related to Value Stream
Mapping?
• Question 20
Ships, weddings and estate planning are examples of ____ goods
and services
• Question 21
Which of the following is not a major activity in designing a
goods-producing or service-providing process?
• Question 22
Dell computers and Subway sandwiches are examples of ____
goods.
• Question 23
A manufacturing firm that produces a standardized product, not
made of discrete parts, with little-to-no customization, with high
demand, is most likely to use this type of process.
• Question 24

What type of process would a paper mill most likely use?
• Question 25
The terms, "general purpose equipment," "flexible and capable of
customizing work" and "wide variety of goods or services" best relate to
• Question 26
The lowest resource utilization is usually found in
• Question 27
Little's Law
• Question 28
Which is the correct order of hierarchy?
• Question 29
Appliances and iPods are examples of ____ goods.
• Question 30

Which of the following is not a common process design
improvement strategy?
**********************************************************
BUS 430 Week 8 Assignment 2 Inventory
Management
Assignment 2: Inventory Management
Due Week 8 and worth 300 points
Research two (2) manufacturing or two (2) service companies that
manage inventory and complete this assignment.
Write a six to eight (6-8) page paper in which you:
Determine the types of inventories these companies currently manage
and describe their essential inventory characteristics.

Analyze how each of their goods and service design concepts are
integrated.
Evaluate the role their inventory plays in the company’s performance,
operational efficiency, and customer satisfaction.
Compare and contrast the four (4) different types of layouts found with
each company; explain the importance of the layouts to the company’s
manufacturing or service operations.
Determine at least two (2) metrics to evaluate supply chain performance
of the companies; suggest improvements to the design and operations of
their supply chains based on those metrics.
Suggest ways to improve the inventory management for each of the
companies without affecting operations and the customer benefit
package. Provide a rationale to support the suggestion.
Use at least three (3) quality resources in this assignment.Note:
Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, the student’s
name, the professor’s name, the course title, and the date. The cover
page and the reference page are not included in the required assignment
page length.
The specific course learning outcomes associated with this assignment
are:
Evaluate the processes used in designing and producing goods and
services.
Determine four layout patterns and when they should be used.

Utilize the concept of supply chain management.
Employ the concept of capacity management.
Evaluate the management of inventories and resources.
Use technology and information resources to research issues in
operations management.
Write clearly and concisely about operations management using proper
writing mechanics.
**********************************************************
1. Johnson’s sequencing rule is used to sequence
2. Which of the following is an example of a situation for which a
Gantt chart would be appropriate?
3. Considering a two-resource sequencing problem,
4. The Shortest Processing Time (SPT) rule
5. Scheduling refers to specifying
6. A requirement of Johnson’s two-resource sequencing rule is

7. The chief disadvantage of the shortest processing time rule is:
8. The time needed to process a given set of jobs is called
9. ScheduleAnywhere.com on-line software helps clients do all the
following except
10. Which of the following is NOT a criterion for evaluating job
sequencing rules?
11. Staff scheduling needs all of the following except
12. Triage by nurses in an emergency room would be an example of
13. If the highest priority is to minimize the average job lateness, then
the jobs sequence should begin with those jobs requiring
14. Which of the following is not a consideration when designing an
appointment system?
15. The sequencing rule that minimizes the maximum number of jobs
that are past due from a given set of jobs is
**********************************************************

A tool to help determine how a process works and what it is supposed to
do is a
2. Root cause analysis uses all of the following tools and methods except
3. Six Sigma efforts have use all of the following concepts and methods
except
4. Which does not fit with Six Sigma implementation?
5. A tool to help focus on the most significant problems is
6. Which of the following describes the quality definition of fitness for
use?
7. Which of the following is not a part of Philip Crosby's philosophy of
quality?
8. In reference to quality cost classifications, training and equipment
design would fall in the ____ category.
9. GE's Six Sigma problem solving approach employs five phases.
Which is not one of the phases?
10. Which of the following emphasizes defects per million opportunities
as a key measure of quality?
11. Which of the following is not considered part of Total Quality?
12. ISO 9000:2000 principles consist of all of the following except
13. Machine down time and downgrading costs are examples of which
type of quality cost?

14. The dpmo or epmo for a three-sigma quality level is
15. Cause-and-effect diagrams would help most in which phase of the
DMAIC problem-solving approach?
16. Which of the following is most closely related to Statistical Process
Control (SPC)?
17. Honda wants to monitor the number of blemishes (scratches, blisters,
etc.) on the fenders of its cars using a statistical process control chart.
The most appropriate type of SPC chart is
18. Ritz-Carlton Hotel Company uses which one of the following
methods to control quality?
19. A bottling process sometimes results in overfills or underfills.
Overfills are especially damaging to the equipment. Which process
capability index would this company most want to monitor?
20. If one was monitoring the average time to load a web page, the chart
to use would be the
21. Statistical calculations will show that if p = .01, then the sample size
needed to have at least a 95% chance of finding at least one
nonconformance is
22. To monitor the fraction of printed circuit boards that do not pass a
functional test, a(n) ____ is used.
23. A supplier is producing a machined part for the transmission of your
vehicle. The upper specification limit is 0.125 cm and the lower
specification limit is 0.085. The process standard deviation for the
process that makes this part is 0.008 and the process average is 0.105.
What conclusion can be drawn from these process capability data?

24. Quality at the source means that quality is controlled by
25. Evaluating the trade-offs between the costs of detecting and
replacing a defective part or allowing it to continue on through the
production process is related to
26. Which of the following is not related to a continuous metric?
27. Which of the following is not a component of a control system?
28. Which of the following suggests a process that is not in control?
29. The center line (p-bar) for a p-chart is 0.50 with an UCL = 0.70 and
a LCL = 0.35. The results of the next eight sample means are 0.45, 0.60,
0.39, 0.44, 0.48, 0.53, 0.54, and 0.61. What would you do?
30. Which is not related to a discrete metric?
**********************************************************

BUS 430 Technology levels--snaptutorial.com

Recommended

Recommended

More Related Content

What's hot

What's hot (18)

Similar to BUS 430 Technology levels--snaptutorial.com

Similar to BUS 430 Technology levels--snaptutorial.com (20)

Recently uploaded

Recently uploaded (20)

BUS 430 Technology levels--snaptutorial.com