Try and answer before the third ring
Before picking up the receiver, discontinue other
Ensure the ringtone on your mobile is not loud or embarrassing.
Unless you know a senior personally, it is good to talk to him/her on a landline
phone, not their personal mobile
A smile in the voice is important!
Use the hold button when leaving the line
• rise if you are
• smile and extend
• repeat the other
person’s name in
should be firm
and held for
In the today’s
business world it
is not necessary
to wait for a
female to initiate
Females & males
should both be
ready to initiate
• SIT STRAIGHT AND TRY NOT TO LEAN
ON THE TABLE.
• KEEP YOUR ELBOWS OFF THE TABLE AND
CLOSE TO THE BODY WHEN YOU ARE
• HOWEVER, WHEN YOU STOP TO TALK, IT
IS OKAY TO REST YOUR ELBOWS ON THE
TABLE AND LEAN FORWARD.
• FOOD IS SERVED FROM THE LEFT.
• DISHES ARE REMOVED FROM THE RIGHT.
• ALWAYS SAY PLEASE WHEN ASKING FOR SOMETHING.
• AT A RESTAURANT, BE SURE TO SAY THANK YOU TO YOUR SERVER AFTER THEY HAVE REMOVED ANY
• BUTTER, SPREADS SHOULD BE TRANSFERRED FROM THE SERVING DISH TO YOUR PLATE BEFORE
SPREADING OR EATING.
• NEVER INTERCEPT A PASS..
• ALWAYS USE SERVING UTENSILS TO SERVE YOURSELF, NOT YOUR PERSONAL SILVERWARE.
TABLE MANNERS (1/2)
Unfold your napkin
and place it on your
lap. When you are
finished, place it
loosely on the table,
not on the plate and
never on your chair.
If you leave the
table during the
meal place your
napkin in the chair.
Guests should do
their best to mingle
and make light
Do not talk
excessively loud and
give others equal
Don't clean up spills
with your own
napkin and don't
touch items that
have dropped on
TABLE MANNERS (2/2)
Excuse yourself to visit
the restroom or when
you step outside of the
restaurant to attend a
me," or "I'll
Do not say
Do not use
one sins of
• ALWAYS TASTE YOUR FOOD BEFORE SEASONING IT. USUALLY THE HOSTESS HAS GONE TO A LOT OF
WORK MAKING SURE THE FOOD SERVED IS DELICIOUS TO HER STANDARDS. IT IS VERY RUDE TO ADD
SALT AND PEPPER BEFORE TASTING THE FOOD.
• DON'T BLOW ON YOUR FOOD TO COOL IT OFF. IF IT IS TOO HOT TO EAT, TAKE THE HINT AND WAIT
UNTIL IT COOLS.
• CUT ONLY ENOUGH FOOD FOR THE NEXT MOUTHFUL
• DON'T MAKE AN ISSUE IF YOU DON'T LIKE SOMETHING OR CAN'T EAT IT – KEEP SILENCE.
• IF YOU HAVE SERIOUS DIETARY RESTRICTIONS OR ALLERGIES, LET YOUR HOST KNOW IN ADVANCE OF THE
• DO NOT "PLAY WITH" YOUR FOOD OR UTENSILS
• TRY TO PACE YOUR EATING SO THAT YOU DON’T FINISH BEFORE OTHERS ARE HALFWAY THROUGH. ON THE
OTHER HAND, DON’T FINISH LATE THAT YOU KEEP OTHERS WAITING
• ONCE USED, YOUR UTENSILS, INCLUDING THE HANDLES, MUST NOT TOUCH THE TABLE AGAIN.
• ALWAYS REST FORKS, KNIVES, AND SPOONS ON THE SIDE OF YOUR PLATE OR ON THE SAUCER OF A
• AT A RESTAURANT, ALWAYS LEAVE A
GENEROUS TIP. TIPS CAN VARY FROM 15%
• AMOUNT OF TIP VARIES FROM PLACE TO
PLACE . IN ENGLAND YOU ARE SUPPOSED
TO GIVE 10% OF THE GROSS BILL