Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Taking
conversational
design to the
next level
Sharon O’Dea
Founder and Principal Consultant, Lithos Partners
Credit: Jonathan Phillips
Employee
Life Cycle
Employee Value
Proposition
Talent
Development
Employee Satisfaction
Employee...
Sum of all the perceptions
employees have about their
interactions with the organisation
in which they work. Ex is the
tot...
Email
Intranet
ESN Self-serve HR
Learning
Management
Line of
business
applications
Records
management
CRM
Resource
plannin...
What are chatbots?
Chatbots in the wild
Ex
Hype
@sharonodea
What does that look like?
Can I book holiday?
Sure. When for?
Book
I’m afraid someone else in the team is off at that time...
Book meetings
Approve expenses
Frequently asked questions
Data capture
Repair Bot
REALITY
CHECK
HR IT Finance
Travel Learning Inventory
get search right first
poncho.is
getrescue.io
Bus Uncle (Singapore)
blog: intranetizen.com
web: sharonodea.co.uk
email: sharon@sharonodea.co.uk
twitter: @sharonodea
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Taking conversational design to the next level
Upcoming SlideShare
Loading in …5
×

Taking conversational design to the next level

633 views

Published on

Presentation at JBoye 2017 on conversational interfaces for the enterprise - applications and risks.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Taking conversational design to the next level

  1. 1. Taking conversational design to the next level Sharon O’Dea Founder and Principal Consultant, Lithos Partners
  2. 2. Credit: Jonathan Phillips Employee Life Cycle Employee Value Proposition Talent Development Employee Satisfaction Employee Perks
  3. 3. Sum of all the perceptions employees have about their interactions with the organisation in which they work. Ex is the totality of an employee’s experiences Ex
  4. 4. Email Intranet ESN Self-serve HR Learning Management Line of business applications Records management CRM Resource planning Inventory management Finance Travel booking
  5. 5. What are chatbots?
  6. 6. Chatbots in the wild
  7. 7. Ex
  8. 8. Hype
  9. 9. @sharonodea
  10. 10. What does that look like? Can I book holiday? Sure. When for? Book I’m afraid someone else in the team is off at that time. Would you like to ask your manager for an exception, or try different dates? Ask my manager Try different dates
  11. 11. Book meetings
  12. 12. Approve expenses
  13. 13. Frequently asked questions
  14. 14. Data capture
  15. 15. Repair Bot
  16. 16. REALITY CHECK
  17. 17. HR IT Finance Travel Learning Inventory
  18. 18. get search right first
  19. 19. poncho.is
  20. 20. getrescue.io
  21. 21. Bus Uncle (Singapore)
  22. 22. blog: intranetizen.com web: sharonodea.co.uk email: sharon@sharonodea.co.uk twitter: @sharonodea

×