This document outlines ShopClues' return to origin (RTO) and courier return policies. ShopClues commits to 100% RTO delivery within 45 days (60 days for tier 4 locations), compensating merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days of the expected delivery date if a product is not delivered. Sellers normally bear the cost of forward and reverse shipping for returns. ShopClues subsidizes RTO charges for sellers, with revised subsidized rates provided for various weight buckets.

1. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Merchant Policies
Courier Returns (RTO)

2. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Return To Origin (RTO) and Charges
Courier Returns are also known as Return to Origin (RTO) These are the Returns that
are not delivered to the Customer and are brought back by the Logistic partner
unopened.
RTO Protection Policy: ShopClues commits 45 days (60 days in case of tier 4 pin
codes) for 100% RTO delivery to its merchants. However, if an RTO is delivered to a
merchant after 45 days, the price drop due to reduction in market operating price for
the product, within that specific duration, will be compensated to the merchant
Where Merchant claims that the product is not delivered, (s)he needs to raise ticket
as early as possible. ShopClues will not be able to provide Proof of Delivery (POD), if
claimed after 30 days of delivery
Sellers normally bear the cost of forward and reverse shipping for the product sold
by the seller. Same is applied when items are returned due to no claim by the buyer,
both in case of Cash on Delivery and Prepaid.

3. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Return To Origin (RTO) and Charges
ShopClues has subsidized RTO Charges for the sellers across platform. Subsidized
revised rates applicable from 10th Apr 2018 are given below-
Weight Bucket
Previous fee Revised fee
TRM Non-TRM TRM Non-TRM
A. Less than 2000g 10+ GST@18% 20+ GST@18% 15+ GST@18% 20+ GST@18%
B. 2001-6000g 25+ GST@18% 50+ GST@18% 25+ GST@18% 50+ GST@18%
C. 6001-10000g 50+ GST@18% 100+ GST@18% 50+ GST@18% 100+ GST@18%
D. 10001g and above 90+ GST@18% 180+ GST@18% 50+ GST@18% 100+ GST@18%

4. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
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