The customer communication policy for merchants on the ShopClues platform prohibits direct communication between merchants and buyers regarding pre-sale, orders, payments, shipping, post-sale or returns. Merchants are also not allowed to engage in direct or indirect marketing communication with buyers. ShopClues can intermediate communication for specific product inquiries or issues, but merchants should not communicate directly with buyers. Violations of this policy can result in actions like product listing cancellation, limits on account privileges, account suspension, or loss of top rated merchant status.

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Merchant Policies
Customer Communication Policy

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Customer Communication Policy
Sellers/merchants at ShopClues.com are prohibited to engage in direct
communication with buyers for any matters related to:
• Pre-sale,
• Order,
• Payments,
• Shipping,
• Post sale or returns
Sellers/merchants are also not allowed to engage in direct or indirect marketing
communication with buyers at ShopClues. For specific product inquiries,
warranties, shipping/delivery etc., ShopClues can intermediate the communication
between buyer and sellers. However, sellers should not be engaged in
communication with the buyers

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Violations of policy may result in a range of actions including:
• Product Listing cancellation
• Limits on account privileges
• Account suspension
• Loss of Top Rated Merchant status
Customer Communication Policy

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