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Faster and more efficient processes by combining BPM and Mobile – yes we can!

Faster and more efficient processes by combining BPM and Mobile – yes we can! A lot has happened in the area of mobile since Apple kicked off the revolution by announcing the first iPhone. However, the overall mobile market still has to be considered as young and especially unstandardized. This really puts a lot of organizations in front of huge challenges concerning the efficient development of mobile applications and the secure integration into backend IT systems. - But there is no way around mobile in the next years! The smart combination of mobile techniques (mBaaS, microservices, etc.) and business process management approaches will definitely drive process efficiency and speed to a whole new level. In this presentation I will outline the floating icebergs you should look at when implementing mobile and BPM in your enterprise. In addition to that you will learn how other companies have successfully implemented mobile to optimize their processes. ####### Schnellere und effizientere Prozesse mit Mobile und BPM - aber sicher! Auch wenn es iOS, Android und co nun schon seit einigen Jahren gibt; der Markt ist immer noch unübersichtlich und wenig standardisiert. Die Entwicklung von mobilen Applikationen und die sichere Anbindung an die Enterprise IT stellen viele Organisationen immer noch vor große Herausforderungen. Dennoch lohnt sich der Aufwand! - Die Kombination von mobilen Ansätzen mit Business Process Management verspricht noch schnellere und effizientere Prozesse Im Unternehmen. In diesem Vortrag zeigen wir Ihnen, welche Eisberge es beim Einsatz von Mobile und BPM zu umschiffen gilt. Anhand von mehreren Case Studies erfahren Sie, wie andere Unternehmen erfolgreich mobile Ansätze zur Optimierung ihrer Prozesse eingesetzt haben.

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Sebastian Faulhaber | Red Hat
Schnellere und effizientere Prozesse
mit Mobile und BPM - aber sicher!
Faster and more efficient processes by
combining BPM and Mobile – yes we
can!
Year
2000
11%
Year
2013
93%
It’s a Changing World
“By 2017, 70% of mobile professionals will
conduct work on personal, smart, mobile
devices using at least one form of application
containment.” Gartner Nov 2014
“39% of all companies and 48% of larger companies are
finding it difficult to distribute mobile applications to their
workers' devices, and around a half are struggling to apply
consistent security policies to their mobile assets.”
Yankee 451 Nov 2014
From Systems of Record to Systems of Engagement
What others
are saying...
Bringing service excellence and
customer service to a new level
INSURANCE FACTORY
FOR CLAIMS
PROCESSING
Multi-Channel
Input Scan & Detect
Manual takeover
in case of error
Automatic Processing
through BPM engine
€
3rd Party Eval SW
Ad

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Faster and more efficient processes by combining BPM and Mobile – yes we can!

  • 1. Sebastian Faulhaber | Red Hat Schnellere und effizientere Prozesse mit Mobile und BPM - aber sicher! Faster and more efficient processes by combining BPM and Mobile – yes we can!
  • 4. It’s a Changing World “By 2017, 70% of mobile professionals will conduct work on personal, smart, mobile devices using at least one form of application containment.” Gartner Nov 2014 “39% of all companies and 48% of larger companies are finding it difficult to distribute mobile applications to their workers' devices, and around a half are struggling to apply consistent security policies to their mobile assets.” Yankee 451 Nov 2014 From Systems of Record to Systems of Engagement
  • 6. Bringing service excellence and customer service to a new level INSURANCE FACTORY FOR CLAIMS PROCESSING Multi-Channel Input Scan & Detect Manual takeover in case of error Automatic Processing through BPM engine € 3rd Party Eval SW
  • 7. A new generation of healthcare Quelle: www.wikipedia.de
  • 8. Opportunities for Human Centric BPM / Case Management ●  BENEFITS: ●  New dimension of customer service ●  Customer gains transparency on process ●  e.g. Call Center (Case Handling) ●  e.g. Customer Self-Service ●  e.g. Process Portal
  • 9. Opportunities for Straight Through Processing ●  BENEFITS ●  Even higher Automation Rate & faster processes ●  Drive process efficiency ●  e.g. Claims Processing in insurance industry ●  Automated processing of applications (e.g. for a bank account)
  • 11. SETTING THE STAGE WHAT YOU SHOULD THINK ABOUT
  • 12. When thinking about mobile you have to consider a lot!
  • 13. Architecture of traditional JEE Applications
  • 15. Mobile Architecture Similar to known architectures of JEE
  • 16. Native Android / iOS / Windows Phone •  Native libraries allow direct access to device specific features •  FAST! Games are possible •  Use of platform specific processes (gradle, ant etc.) •  Best for native looking and behaving Apps •  Developers need to work with platform specific languages like ObjectiveC, Java, C# etc. •  Every platform has its own IDE and processes •  No developer can be an expert on every platform BENEFITS DRAWBACKS
  • 17. •  Apache Cordova abstracts the complexity of creating mobile apps for different target devices •  Cordova allows access to target device specialties like camera or GPS •  Cordova allows users to create device independant UIs via HTML5 and CSS3 and JavaScript •  Best for Business / Enterprise Apps •  Apache Cordova does not allow all the special device specific capabilities •  Slower than native Apps. Impossible to create Game-like Apps •  Need of special UI libraries to make the look „native“ •  Extensive JavaScript KnowHow needed BENEFITS DRAWBACKS
  • 18. •  Writing everything for every platform in C# and .NET •  Visual Studio and .NET framework for those who like it •  Commercial framework (done by the original MONO developers) •  Quite „native“ look and feel •  Visual Studio and .NET framework for those who don‘t like it •  It comes with its own developer workflow (based on Visual Studio) •  Again... .NET and C#??? BENEFITS DRAWBACKS
  • 19. Expect more devices....think of millions! BPM API Think of cloud techniques for the middle tier!!! Store and forward / Queueing
  • 20. You need to think beyond Java in the cloud tier
  • 21. Mobile imposes new security aspects Transport Level Security Data security on device?
  • 22. API Management is crucial Source: http://theburningmonk.com/2014/08/red-white-push-continuous-delivery-at-gamesys-social/
  • 23. What about the state in your BPM engine? Short Running Processes Briefly persisted Long running processes 😀 😨 😭
  • 24. Additional layer of abstraction needed (mBaaS) BPM API You don‘t want to have a tight coupling here!
  • 25. Establishing a common build process is not easy
  • 26. Last but not least...expect organizational challenges Mobile projects typically have a different set of stakeholders! Mr. ITMarketingAgency
  • 27. SUMMARY SO FAR * With some specialities concerning state handling (process instances) 1.  BPM is “just” another backend system* 2.  Most challenges arise from mobile aspects
  • 29. •  Forms-based workflow solution for field service workers in the UK •  Rolling out to 10,000+ workers •  Video, photo, location & signature capture •  Ease of integration with backend systems Work Order Management
  • 30. A strategic solution for workforce mobility across the business Mobilising the work of 15,000-20,000 mobile employees Integrating with 200+ backend systems Securely distributing 300-400 mobile applications and solutions to support: •  Process automation •  Field force automation •  Emergency response •  Health and safety •  Real time reporting and analytics •  Asset management Rail Infrastructure Provider: Improving Workforce Productivity 3 0
  • 31. Customer Service •  Customers able to access information regarding services performed on their installed base of elevators anywhere, anytime •  Secure login and authentication in the cloud to access, view & monitor to work order level •  Secure integration with TKE RSS and other social feeds •  On premise deployment
  • 33. Think about a mobile application development platform approach ** / *** •  Abstracts variety of different OS and frameworks •  Provides processes for versioning, build management •  Brings together all stakeholders and enables collaboration •  Establishes a standardized approach ** Gartner Rule of three ***otherwise you will reinvent the wheel, definitely
  • 34. Use mBaaS concepts •  DataStorage API •  Device Syncing and caching Features •  Push Notification Abstraction •  Online / Offline Workflow •  Integration with social networking •  Secure connectivity to legacy systems •  Automated REST based APIs •  And all of that hosted on premise or in the cloud like a PaaS •  Agile delivery of updates
  • 35. Think about scaling massively •  Make use of cloud techniques •  Make use of async techniques to protect your BE systems (e.g. store and forward)
  • 36. Be flexible about the UI framework •  This area is evolving rapidly, expect frequent changes •  UI framework should not be imposed by mobile platform
  • 37. Cloud based mobile application Platform approach Backe nd Syste ms Backend Systems mBaaS Shared Business Services Authentication Encryption Offline API Centralized Mobile API with Core Services ... Mobile Client Devices iOS, Android, Windows Phone et al HTTPS Local encrypted Data store Recommended architectural approach BPM API
  • 38. Red Hat is working hard to repeat the story of Linux for Mobile https://www.redhat.com/de/technologies/mobile/application- platform
  • 39. NOW IT‘S YOUR TURN! LET‘S CHANGE THE WORLD WITH MOBILE AND BPM! I would love to hear your feedback! – NOW or later. J E-Mail: sebastian.faulhaber@redhat.com Twitter: @faulhaber_it