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Sebastian Faulhaber | Red Hat
Schnellere und effizientere Prozesse
mit Mobile und BPM - aber sicher!
Faster and more effic...
Year
2000
11%
Year
2013
93%
It’s a Changing World
“By 2017, 70% of mobile professionals will
conduct work on personal, smart, mobile
devices using at ...
What others
are saying...
Bringing service excellence and
customer service to a new level
INSURANCE FACTORY
FOR CLAIMS
PROCESSING
Multi-Channel
Inpu...
A new generation of healthcare
Quelle: www.wikipedia.de
Opportunities for Human Centric
BPM / Case Management
●  BENEFITS:
●  New dimension of customer service
●  Customer gains ...
Opportunities for Straight
Through Processing
●  BENEFITS
●  Even higher Automation Rate & faster processes
●  Drive proce...
The mobile maturity journey
SETTING THE STAGE
WHAT YOU SHOULD THINK
ABOUT
When thinking about mobile you
have to consider a lot!
Architecture of traditional JEE
Applications
Traditional Applications
Everything happens in the AppServer
Mobile Architecture
Similar to known architectures of JEE
Native Android / iOS /
Windows Phone
•  Native libraries allow direct
access to device specific
features
•  FAST! Games ar...
•  Apache Cordova abstracts the
complexity of creating mobile apps
for different target devices
•  Cordova allows access t...
•  Writing everything for every
platform in C# and .NET
•  Visual Studio and .NET
framework for those who
like it
•  Comme...
Expect more devices....think of
millions!
BPM API
Think of cloud techniques for the middle tier!!!
Store and forward / Que...
You need to think beyond Java
in the cloud tier
Mobile imposes new security
aspects
Transport Level Security
Data security on device?
API Management is crucial
Source: http://theburningmonk.com/2014/08/red-white-push-continuous-delivery-at-gamesys-social/
What about the state in your
BPM engine?
Short Running Processes
Briefly persisted
Long running processes
😀
😨
😭
Additional layer of abstraction
needed (mBaaS)
BPM API
You don‘t want to have a tight coupling here!
Establishing a common build
process is not easy
Last but not least...expect
organizational challenges
Mobile projects typically have a different set of stakeholders!
Mr. ...
SUMMARY SO FAR
* With some specialities concerning state handling (process instances)
1.  BPM is “just” another backend
sy...
CASE STUDIES
•  Forms-based workflow solution for field service workers in the UK
•  Rolling out to 10,000+ workers
•  Video, photo, lo...
A strategic solution for workforce
mobility across the business
Mobilising the work of 15,000-20,000
mobile employees
Inte...
Customer Service
•  Customers able to access information regarding services performed on their installed base of elevators...
KEY TAKEAWAYS
Think about a mobile application development
platform approach ** / ***
•  Abstracts variety of different OS and framework...
Use mBaaS concepts
•  DataStorage API
•  Device Syncing and caching
Features
•  Push Notification Abstraction
•  Online / ...
Think about scaling massively
•  Make use of cloud techniques
•  Make use of async techniques to protect your BE
systems (...
Be flexible about the UI framework
•  This area is evolving rapidly, expect frequent changes
•  UI framework should not be...
Cloud based mobile application
Platform approach
Backe
nd
Syste
ms
Backend
Systems
mBaaS
Shared Business
Services
Authenti...
Red Hat is working hard to
repeat the story of Linux
for Mobile
https://www.redhat.com/de/technologies/mobile/application-...
NOW IT‘S YOUR TURN!
LET‘S CHANGE THE
WORLD WITH MOBILE
AND BPM!
I would love to hear your feedback! – NOW or later. J
E-M...
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Faster and more efficient processes by combining BPM and Mobile – yes we can!

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Faster and more efficient processes by combining BPM and Mobile – yes we can!

A lot has happened in the area of mobile since Apple kicked off the revolution by announcing the first iPhone. However, the overall mobile market still has to be considered as young and especially unstandardized. This really puts a lot of organizations in front of huge challenges concerning the efficient development of mobile applications and the secure integration into backend IT systems. - But there is no way around mobile in the next years! The smart combination of mobile techniques (mBaaS, microservices, etc.) and business process management approaches will definitely drive process efficiency and speed to a whole new level.

In this presentation I will outline the floating icebergs you should look at when implementing mobile and BPM in your enterprise. In addition to that you will learn how other companies have successfully implemented mobile to optimize their processes.
#######

Schnellere und effizientere Prozesse mit Mobile und BPM - aber sicher!

Auch wenn es iOS, Android und co nun schon seit einigen Jahren gibt; der Markt ist immer noch unübersichtlich und wenig standardisiert. Die Entwicklung von mobilen Applikationen und die sichere Anbindung an die Enterprise IT stellen viele Organisationen immer noch vor große Herausforderungen. Dennoch lohnt sich der Aufwand! - Die Kombination von mobilen Ansätzen mit Business Process Management verspricht noch schnellere und effizientere Prozesse Im Unternehmen.

In diesem Vortrag zeigen wir Ihnen, welche Eisberge es beim Einsatz von Mobile und BPM zu umschiffen gilt. Anhand von mehreren Case Studies erfahren Sie, wie andere Unternehmen erfolgreich mobile Ansätze zur Optimierung ihrer Prozesse eingesetzt haben.

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Faster and more efficient processes by combining BPM and Mobile – yes we can!

  1. 1. Sebastian Faulhaber | Red Hat Schnellere und effizientere Prozesse mit Mobile und BPM - aber sicher! Faster and more efficient processes by combining BPM and Mobile – yes we can!
  2. 2. Year 2000 11%
  3. 3. Year 2013 93%
  4. 4. It’s a Changing World “By 2017, 70% of mobile professionals will conduct work on personal, smart, mobile devices using at least one form of application containment.” Gartner Nov 2014 “39% of all companies and 48% of larger companies are finding it difficult to distribute mobile applications to their workers' devices, and around a half are struggling to apply consistent security policies to their mobile assets.” Yankee 451 Nov 2014 From Systems of Record to Systems of Engagement
  5. 5. What others are saying...
  6. 6. Bringing service excellence and customer service to a new level INSURANCE FACTORY FOR CLAIMS PROCESSING Multi-Channel Input Scan & Detect Manual takeover in case of error Automatic Processing through BPM engine € 3rd Party Eval SW
  7. 7. A new generation of healthcare Quelle: www.wikipedia.de
  8. 8. Opportunities for Human Centric BPM / Case Management ●  BENEFITS: ●  New dimension of customer service ●  Customer gains transparency on process ●  e.g. Call Center (Case Handling) ●  e.g. Customer Self-Service ●  e.g. Process Portal
  9. 9. Opportunities for Straight Through Processing ●  BENEFITS ●  Even higher Automation Rate & faster processes ●  Drive process efficiency ●  e.g. Claims Processing in insurance industry ●  Automated processing of applications (e.g. for a bank account)
  10. 10. The mobile maturity journey
  11. 11. SETTING THE STAGE WHAT YOU SHOULD THINK ABOUT
  12. 12. When thinking about mobile you have to consider a lot!
  13. 13. Architecture of traditional JEE Applications
  14. 14. Traditional Applications Everything happens in the AppServer
  15. 15. Mobile Architecture Similar to known architectures of JEE
  16. 16. Native Android / iOS / Windows Phone •  Native libraries allow direct access to device specific features •  FAST! Games are possible •  Use of platform specific processes (gradle, ant etc.) •  Best for native looking and behaving Apps •  Developers need to work with platform specific languages like ObjectiveC, Java, C# etc. •  Every platform has its own IDE and processes •  No developer can be an expert on every platform BENEFITS DRAWBACKS
  17. 17. •  Apache Cordova abstracts the complexity of creating mobile apps for different target devices •  Cordova allows access to target device specialties like camera or GPS •  Cordova allows users to create device independant UIs via HTML5 and CSS3 and JavaScript •  Best for Business / Enterprise Apps •  Apache Cordova does not allow all the special device specific capabilities •  Slower than native Apps. Impossible to create Game-like Apps •  Need of special UI libraries to make the look „native“ •  Extensive JavaScript KnowHow needed BENEFITS DRAWBACKS
  18. 18. •  Writing everything for every platform in C# and .NET •  Visual Studio and .NET framework for those who like it •  Commercial framework (done by the original MONO developers) •  Quite „native“ look and feel •  Visual Studio and .NET framework for those who don‘t like it •  It comes with its own developer workflow (based on Visual Studio) •  Again... .NET and C#??? BENEFITS DRAWBACKS
  19. 19. Expect more devices....think of millions! BPM API Think of cloud techniques for the middle tier!!! Store and forward / Queueing
  20. 20. You need to think beyond Java in the cloud tier
  21. 21. Mobile imposes new security aspects Transport Level Security Data security on device?
  22. 22. API Management is crucial Source: http://theburningmonk.com/2014/08/red-white-push-continuous-delivery-at-gamesys-social/
  23. 23. What about the state in your BPM engine? Short Running Processes Briefly persisted Long running processes 😀 😨 😭
  24. 24. Additional layer of abstraction needed (mBaaS) BPM API You don‘t want to have a tight coupling here!
  25. 25. Establishing a common build process is not easy
  26. 26. Last but not least...expect organizational challenges Mobile projects typically have a different set of stakeholders! Mr. ITMarketingAgency
  27. 27. SUMMARY SO FAR * With some specialities concerning state handling (process instances) 1.  BPM is “just” another backend system* 2.  Most challenges arise from mobile aspects
  28. 28. CASE STUDIES
  29. 29. •  Forms-based workflow solution for field service workers in the UK •  Rolling out to 10,000+ workers •  Video, photo, location & signature capture •  Ease of integration with backend systems Work Order Management
  30. 30. A strategic solution for workforce mobility across the business Mobilising the work of 15,000-20,000 mobile employees Integrating with 200+ backend systems Securely distributing 300-400 mobile applications and solutions to support: •  Process automation •  Field force automation •  Emergency response •  Health and safety •  Real time reporting and analytics •  Asset management Rail Infrastructure Provider: Improving Workforce Productivity 3 0
  31. 31. Customer Service •  Customers able to access information regarding services performed on their installed base of elevators anywhere, anytime •  Secure login and authentication in the cloud to access, view & monitor to work order level •  Secure integration with TKE RSS and other social feeds •  On premise deployment
  32. 32. KEY TAKEAWAYS
  33. 33. Think about a mobile application development platform approach ** / *** •  Abstracts variety of different OS and frameworks •  Provides processes for versioning, build management •  Brings together all stakeholders and enables collaboration •  Establishes a standardized approach ** Gartner Rule of three ***otherwise you will reinvent the wheel, definitely
  34. 34. Use mBaaS concepts •  DataStorage API •  Device Syncing and caching Features •  Push Notification Abstraction •  Online / Offline Workflow •  Integration with social networking •  Secure connectivity to legacy systems •  Automated REST based APIs •  And all of that hosted on premise or in the cloud like a PaaS •  Agile delivery of updates
  35. 35. Think about scaling massively •  Make use of cloud techniques •  Make use of async techniques to protect your BE systems (e.g. store and forward)
  36. 36. Be flexible about the UI framework •  This area is evolving rapidly, expect frequent changes •  UI framework should not be imposed by mobile platform
  37. 37. Cloud based mobile application Platform approach Backe nd Syste ms Backend Systems mBaaS Shared Business Services Authentication Encryption Offline API Centralized Mobile API with Core Services ... Mobile Client Devices iOS, Android, Windows Phone et al HTTPS Local encrypted Data store Recommended architectural approach BPM API
  38. 38. Red Hat is working hard to repeat the story of Linux for Mobile https://www.redhat.com/de/technologies/mobile/application- platform
  39. 39. NOW IT‘S YOUR TURN! LET‘S CHANGE THE WORLD WITH MOBILE AND BPM! I would love to hear your feedback! – NOW or later. J E-Mail: sebastian.faulhaber@redhat.com Twitter: @faulhaber_it
  • gresch

    Feb. 10, 2016
  • rafaelcba

    Nov. 5, 2015

Faster and more efficient processes by combining BPM and Mobile – yes we can! A lot has happened in the area of mobile since Apple kicked off the revolution by announcing the first iPhone. However, the overall mobile market still has to be considered as young and especially unstandardized. This really puts a lot of organizations in front of huge challenges concerning the efficient development of mobile applications and the secure integration into backend IT systems. - But there is no way around mobile in the next years! The smart combination of mobile techniques (mBaaS, microservices, etc.) and business process management approaches will definitely drive process efficiency and speed to a whole new level. In this presentation I will outline the floating icebergs you should look at when implementing mobile and BPM in your enterprise. In addition to that you will learn how other companies have successfully implemented mobile to optimize their processes. ####### Schnellere und effizientere Prozesse mit Mobile und BPM - aber sicher! Auch wenn es iOS, Android und co nun schon seit einigen Jahren gibt; der Markt ist immer noch unübersichtlich und wenig standardisiert. Die Entwicklung von mobilen Applikationen und die sichere Anbindung an die Enterprise IT stellen viele Organisationen immer noch vor große Herausforderungen. Dennoch lohnt sich der Aufwand! - Die Kombination von mobilen Ansätzen mit Business Process Management verspricht noch schnellere und effizientere Prozesse Im Unternehmen. In diesem Vortrag zeigen wir Ihnen, welche Eisberge es beim Einsatz von Mobile und BPM zu umschiffen gilt. Anhand von mehreren Case Studies erfahren Sie, wie andere Unternehmen erfolgreich mobile Ansätze zur Optimierung ihrer Prozesse eingesetzt haben.

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